StrategyStrategy

Managing Information

Technology is “technology” only for people who are born before it was invented. –

Alan Kay

Topics for Tonight

Leadership / Management (Project Planning)

Organization Culture / Structure Organizational Cultural Technology Challenges Emerging Technology (SCM/ERP)

LeadershipLeadership Doing things effectively…

ManagementManagement Doing things efficiently…

“What creates trust, in the end, is the leader’s manifest respect for the followers.”

Jim O’Tooleauthor, Leading Change

Infuse Business/Technical Strategy

Strategy Structure

ManagementManagement

Doing things efficiently…

Winnie the Pooh on Management

Establish Objectives Organize Motivate Develop People Communicate Measurement and Analysis

ChangeChange

The only constant

is change……

Today, we are experiencing the same loss of control and yearning for a simpler time as the nineteenth-century farmer who had to give up their land and move into cities to survive.

Jennifer James, 1996, p.20

Everything will change. The only question is growing up or decaying.

Nikki Giovanni (1943-)American poet

Old business processes, management practices, organizational structures and ways of working have become inappropriate for the new volatile, global, competitive business environment

Technology ChallengesTechnology Challenges

The call for leadership

IT Era’s

Data Processing (DP) Micro Era Network Era WAN Network Environment

– Client-Server – Thin Client– WAP

Strategic Information Alliance

Cost leadership Differentiation Growth Innovation Improve internal efficiency Customer-oriented approaches

Managing Technology

Constant growth and change Shift from tangible to intangible benefits Not a sure thing Charge back Risk Outsourcing Increasing returns

Review of Systems

Are we measuring the right things Are the right people receiving the

information Are measure compatible with management

philosophy Is the system being used as intended

Organizational IssuesOrganizational Issues

Why culture and structure matter

Organizational Policies

SPAM Peer-2-Peer (P2P) [copyright] Chat Telecommuting – integration, training Email vs. Videoconferencing vs. Telephone Emerging Technologies

– Speech Recognition– Mobile Devices– Virtual Reality

Technology Issues

Transition to network computing Move from Legacy systems to client/server How much infrastructure? Centralization vs decentralization – finding

the balance Role of end user

Keys of Success

Rethink Missions - new strategies, new structures.

Innovation - The collection, dissemination and analysis of customer information has become an essential prerequisite of a modern retailing operation. – Technology is no longer just an aid - its the heart of

the strategy. Agility / Flexibility. Organizational Learning - New networks are

opening the bandwidth of human communication.

Key Planning Issues

Align IT plan with organizational business plan IT architecture that promotes and networks that

integrates users, applications, and databases Allocation of IS and operational resources among

competing applications Completing projects on time and within budget

Mistakes are not the “spice” of life. Mistakes are life

Tom Peters,Circle of Innovation

We are beginning to completely reconceive organizations

How have you made your company a better place?

Tom Peters,Circle of Innovation