Strategies and Challenges of ALM
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Transcript of Strategies and Challenges of ALM
1© ASL BiSL Foundation @marksmalley
UNICOM, London, 26 March 2015
Mark Smalley, The IT Paradigmologist
2© ASL BiSL Foundation @marksmalley
Happ
ines
s (%
)
Manager
Prog
ram
mer Consultant
Paradigmologist
Work is more fun than fun – Noël Coward[Smalley.I
T]
THE SERVICE MANAGEMENT
INAUGURAL CONGRESS
The IT Paradigmologist
3© ASL BiSL Foundation @marksmalley
• Do ALM the Dutch Way – Mark Smalley, ASL BiSL Foundation• What’s the future of ALM? – Toby Marsden, HP
Lunch• Agile in offshore –WooHoo or BooHoo? – Ian Southward, Arrk Group• ALM in the cloud? Customer decision points – Giles Davies,
Microsoft• From ALM to DevOps – Bola Rotibi, Creative Intellect Consulting
Ltd.
Tea and Coffee Break• Addressing Cybersecurity Early and Throughout the Lifecycle – Paul
Nielsen, SEI • Killing Products, the sharp end of ALM – Joanna Newman, Ericsson• Panel: afternoon speakers
Drinks reception
Programme
4© ASL BiSL Foundation @marksmalley
Labeling of axes is crucial @Pascallisch
The power of perspective
5@marksmalley© ASL BiSL Foundation
EngagementOffer, Agreement
Environment Environment
OutputCompensation
Outcome
Relationship
ConsumerServiceactProvider
R
esou
rces
Inte
nt Intent R
esources
Adaptive Service Model ©www.takingserviceforward.com
6© ASL BiSL Foundation @marksmalley
Identify
The IT value circle
Mgmt AD/AM
Users ITSM
Benefit
Use
Demand
Supply
Consume
Provide
Evaluate
Apply
SpecifyDevelop
Deploy
RunSupport
Info/DataApplications
Infrastructure
7© ASL BiSL Foundation @marksmalley
SuppliersPartners
The rise and fall and resurrection of the centralized IT department
Mgmt AD/AM
Users ITSM
CustomersSuppliersPartners
I&T SuppliersPartners
Custodian &
Retailer
8© ASL BiSL Foundation @marksmalley
Benefits, costs and risks
Profit
Revenue
Cost
Differentbusiness
Better IT functionality
Quicker delivery of IT
Fewer/shorterIT outages
Cheape r/fewerIT resources
Moreefficient IT
LowerOPEX
More sales
‘Benefits Logic’Alex Wortmann
Higherprices
LowerCAPEX
Betterproducts
Betterrelationships
More efficient
Cheaper/fewerresources
Moreinnovative
DevOpsLite
Sales 101
NOT HOT