Strategic Roads User Survey -...
Transcript of Strategic Roads User Survey -...
Strategic Roads User Survey2018/19 Summary
Strategic Roads User SurveySatisfaction scores
Overall satisfaction
Journey time 81%
81%Surface quality
83%Information Electronic signs
90%Information Permanent signs
94%Feeling safe
Management of roadworks 65%
82%
Motorway users 81Major ‘A’ road users 84
Age 17-34 85Age 35-59 80Age 60+ 84
Disability 76No disability 82
Passed through roadworks 69Did not pass through roadworks 87 Car drivers 83Vans 79Lorry (over 12 tonnes) 80
Commuter 78On business 76Leisure 84Professional Driver 81
AM peak 79PM peak 77Weekday off peak 83Weekend 85
How satisfied are road users with motorways and ‘A’ roads managed by Highways England?
North West
Yorkshire and
North East
Midlands
M25 area*
East
South East
South West
81
88
82
77
87
8181
81
87
78
83
79
79
83
83
88
83
77
83
76
80
60
74
63
61
6062
65
94
94
9493
92
94
94
*Roads managed by Connect Plus on behalf
of Highways England
Satisfaction = very satisfied and fairly satisfied combined
*Using Chi-square analysis
Drivers using England’s motorways and major
‘A’ roads – the Strategic Road Network (SRN) – now have a clear voice. Publication of the first annual report of findings from Transport Focus’s new Strategic Roads User Survey (SRUS) is a real milestone in focusing attention on the
things that matter most to road users. The Government’s first Road Investment Strategy
identified the need for a new survey of road user experience: SRUS has been developed to meet that need. Each year SRUS gathers the views of over 8,000 road users; it is a continuous survey, with results published every month. What SRUS provides – for the first time – is a robust, comprehensive picture of road user journey experience that is available to Transport Focus as watchdog, Highways England as road operator, to the Office of Rail and Road as Monitor and to Government as specifier
and funder. Importantly, the information is also available to road users themselves, as well as to their elected representatives, local authorities and to sub-national transport bodies like Transport for the North.
For all concerned, SRUS offers a much clearer understanding of customer issues and where effort can best be concentrated to deliver positive change for road users. It is expected that Government will set Highways England’s customer satisfaction target from 2020 based on the Strategic Roads User Survey, and that the Office of Rail and Road will then use SRUS results to monitor whether Highways England is achieving the target.
This summary report provides key headline findings and highlights from the survey at the end of its first full year, but all the detail is available for anyone to view and analyse at a national, regional and even a specific road level through the Transport Focus Data Hub www.transportfocus.org.uk/data-hub.
Anthony SmithChief Executive, Transport Focus
82
81
81
65
94
Overall
Feeling safe
Roadworks management
Surface quality
Journey time
England (%)
What factors influence road user satisfaction?
Xxxxxx
These influences show up in the overall satisfaction scores:
• Among those satisfied with journey time, 93% were satisfied overall. When dissatisfied with journey time only 17% were satisfied overall.
• When journey time was better than expected 95% were satisfied overall, but when worse than expected only 39% were satisfied overall.
• Where road users experienced light traffic, 96% were satisfied overall. Those caught in congestion were only 33% satisfied overall.
• Among those not experiencing delays, other than roadworks, 86% were satisfied overall. Those held up were only 46% satisfied overall.
• Where road users were satisfied with the road surface, 87% were satisfied overall. Overall satisfaction fell to 58% among those dissatisfied with road surface.
Analysis of SRUS data shows the following to have the greatest influence on road users’ overall satisfaction:
Satisfaction with journey time
Journey time is better than expected
Light traffic
No delays
Satisfaction with the road surface
ISLE OF
Hull
WIGHT
WEST SUSSEX EAST SUSSEX
OXFORDSHIRE BUCKINGHAMSHIRE HERTFORDSHIRE
ESSEX
NORTHAMPTONSHIRE
CAMBRIDGESHIRE
SUFFOLK
BEDFORD-SHIRE
NORFOLK
LEICESTERSHIRE
LINCOLNSHIRE
STAFFORDSHIRE
DERBYSHIRE
CHESHIRE
WARWICKSHIRE
GLOUCESTERSHIRE
KENT
DEVON
CORNWALL
CUMBRIA
NORTH YORKSHIRE
EAST YORKSHIRE
SOUTHYORKSHIRE
WESTYORKSHIRE
MERSEYSIDE
NORTHUMBERLAND
DURHAM
LANCASHIRE
WORCESTERSHIRE
SHROPSHIRE
HEREFORDSHIRE
SOMERSET
WILTSHIRE
NOTTINGHAMSHIRE
DORSET
SURREY
HAMPSHIRE
BERKSHIRE
Dorchester
Bath
Cambridge
Ipswich
Oxford
Torquay
York
Sheffield
Norwich
Exeter
Plymouth
Southampton
BrightonPortsmouth
Dover
Penzance
Truro
Carlisle
NEWCASTLE UPON TYNE
LEEDS
LIVERPOOLMANCHESTER
BIRMINGHAM
BRISTOL LONDONM5
M5
M3
M1
M1
M6
M2
M4
M27
M48
A3(M)
M25
M23 M20
M11
A1(M)
A1(M)
A1(M)
M180
A1(M)
M40M50
M42
M54
M18
M62
M62
M65
M62
M61
M60
M56
M55
M58
A30
A38
A35
A36
A46
A38
A500
A42
A52A50
A45
A46
A64
A66
A19
A595
A590
A49
A34
A27
A23
A21
A12
A13
A11
A3
A2
A5
A5
A1
A1
A14
A14
A47
A303
A120
A421
A483
A458
A616
Preston
Grimsby
Nottingham
Leicester
Derby
Lincoln
Shrewsbury
Peterborough
MiltonKeynes
Gloucester
Chelmsford
Hastings
Swindon Reading
Basingstoke
Taunton
Chester
A417
Strategic Roads User Survey 2018/19 – results for selected roads
The Strategic Roads User Survey (SRUS) measures satisfaction with journeys on the motorways and ‘A’ roads managed by Highways England. This map shows how scores for overall satisfaction, journey time, surface quality and feeling safe vary for individual roads. For more detail, visit the Transport Focus data hub www.transportfocus.org.uk/data-hub.
Journey time 82Surface quality 87Feeling safe 97
84Overall satisfactionA13
Journey time 87Surface quality 87Feeling safe 94
90Overall satisfactionA1
Journey time 81Surface quality 75Feeling safe 93
84Overall satisfactionA303
Journey time 88Surface quality 84Feeling safe 95
91Overall satisfactionA38
Journey time 85Surface quality 78Feeling safe 93
86Overall satisfactionA30
Journey time 86Surface quality 61Feeling safe 93
82Overall satisfactionA12
Journey time 75Surface quality 84Feeling safe 94
77Overall satisfactionM1
Journey time 80Surface quality 87Feeling safe 93
79Overall satisfactionM60
Journey time 92Surface quality 87Feeling safe 96
92Overall satisfactionM11
Journey time 75Surface quality 84Feeling safe 93
80Overall satisfactionM4
Journey time 83Surface quality 84Feeling safe 95
84Overall satisfactionM5
Journey time 74Surface quality 81Feeling safe 91
72Overall satisfactionM6
Journey time 84Surface quality 83Feeling safe 94
86Overall satisfactionM40
Journey time 85Surface quality 83Feeling safe 91
85Overall satisfactionM62
Journey time 89Surface quality 88Feeling safe 96
88Overall satisfactionA66
Journey time 71Surface quality 72Feeling safe 89
72Overall satisfactionA52
Journey time 78Surface quality 82Feeling safe 92
76Overall satisfactionM25
Journey time 83Surface quality 70Feeling safe 93
78Overall satisfactionA27
Journey time 81Surface quality 83Feeling safe 96
84Overall satisfactionM27
Journey time 89Surface quality 89Feeling safe 96
92Overall satisfactionA3
Journey time 88Surface quality 71Feeling safe 95
87Overall satisfactionA47
Journey time 80Surface quality 81Feeling safe 95
83Overall satisfactionA46
Journey time 78Surface quality 85Feeling safe 96
82Overall satisfactionA23
Journey time 83Surface quality 72Feeling safe 94
82Overall satisfactionA14
Journey time 66Surface quality 59Feeling safe 86
65Overall satisfactionM20
Journey time 82Surface quality 82Feeling safe 92
83Overall satisfactionM56
Journey time 88Surface quality 89Feeling safe 98
89Overall satisfactionM3
Journey time 82Surface quality 82Feeling safe 94
83Overall satisfactionA5
Journey time 82Surface quality 88Feeling safe 93
82Overall satisfactionM42
Journey time 90Surface quality 64Feeling safe 96
84Overall satisfactionM2
Journey time 89Surface quality 94Feeling safe 97
95Overall satisfactionA19
Journey time 84Surface quality 84Feeling safe 96
88Overall satisfactionA1(M)
Journey time 87Surface quality 90Feeling safe 97
85Overall satisfactionA64
Roads selected: all those with 100 survey responses or moreSatisfaction = very satisfi ed and fairly satisfi ed combined Where Highways England manages multiple sections with the same road number (e.g. the A1), combined results are shown
Journey time 82Surface quality 65Feeling safe 91
80Overall satisfactionA2
Journey time 74Surface quality 73Feeling safe 85
76Overall satisfactionA34
End_of_Year_SRUS_Report.indd 2 18/07/2019 11:01
© 2019 Transport FocusPrint by priority.co.uk Design by heritamacdonald.com
Contact Transport Focus
Any enquiries about this research
should be addressed to:
Murray Leader
Senior Insight Advisor
Transport Focus
0300 123 0843
www.transportfocus.org.uk
Fleetbank House
2-6 Salisbury Square
London
EC4Y 8JX
Transport Focus is the operating name
of the Passengers’ Council
• 8000 to 9000 users per annum• Sampling aligned to driving population across England• Interviews at 800 locations across England• Face-to-face survey asking about various aspects
of journey experience• An interactive map is integrated into the questionnaire
and ‘understands’ which part of a journey is on the strategic road network
• The sample is boosted to ensure better coverage of less well-used roads and so that the voice of professional drivers is properly heard in the survey
• Results are weighted to ensure they are representative of vehicle mileage across the strategic road network
Transport Focus developed the Strategic Roads User Survey informed by research, consultation with organisations representing road users, key stakeholders including Highways England, the Department for Transport and the Office of Rail and Road. After careful testing of questionnaire wording the survey was piloted before it began formally in April 2018. Transport Focus’s delivery of SRUS has been supported by the market research agency Kantar.
Facts about SRUS
“ The sheer amount of traffic and if an accident happens we are the only country that comes to a standstill.”A2, very dissatisfied commuter
“ Been improved. Good capacity. Now a better route.”A453, very satisfied, on business
“ They are doing a little section of the road, but they shut a long section of the road.”M1, fairly dissatisfied, leisure