Strategic Planning Breakthrough for Quality

Strategic Planning Breakthrough for Quality

Jim Creiman

April 13, 2010

2ND CLASS TICKETFROM: HEREDESTINATION: NOWHERE

It is not the strongest that survive, nor the most intelligent, but the one most responsive to change.

- Charles Darwin

Problem: Top Executives don’t speak the ‘Quality’ language We want to explain ‘Quality helps the Company’ Is Quality doing what it should to help the Company?

Problem: Top Executives don’t speak the ‘Quality’ language Want to explain ‘Quality helps the Company’ Is Quality doing what it should to help the Company?

Possible Solutions: Hire Translation Services Prepare a 15-second “elevator” speech Align Quality activities with Company Objectives

Company Objectives Increase Sales Revenue Increase Operating Profit

Aligning Quality Activities with Company Objectives

Quality Activities Control of Defectives Process Control Problem Solving Continuous Improvement




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Proposed Solution: X-Matrix

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Variant of the Matrix Diagram Tool in Quality Toolbox Compares 2 pairs of lists

X-Matrix

Variant of the Matrix Diagram Tool in Quality Toolbox Compares 2 pairs of lists

Often Referred to Hoshin X-Matrix Commonly used in Hoshin Kanri, or Hoshin Planning Based on Plan-Do-Check-Act Cycle Displays relationships between cascading levels of

objectives

X-Matrix

X-Matrix Tool

FMEA Example of X-Matrix Fluid Tank Filling System

Source: Willy Vandenbrande, Preventive Process Control and the Learning Organization, 2002

X-Matrix for Strategic Planning

Source: Jd Marhevko, ASQ Quality Management Forum, Fall 2007

X-Matrix Format for Planning

Source: Jd Marhevko, ASQ World Conference on Quality and Improvement, May 5-7, 2008

Strategic Planning X-Matrix Example


X-Matrix Summary


X-Matrix WorksheetOur Organization's Plan

POLICY BENEFITTARGET

ImprovementTargets

Improvement Projects

Initiatives

StrategicObjectives

Resources

Strategic Planning ExampleABC Company Plan

1. Increase Sales Revenue2. Increase Operating Profit


ImprovementTargets


Initiatives

StrategicObjectives

Resources

Define InitiativesABC Company Plan

1.1

Incr

ease

Cus

tom

er S

atis

fact

ion



ImprovementTargets


Initiatives

StrategicObjectives

Resources

Define Initiatives


1.2

Initi

ate

New

Mar

ketin

g P

lan

1.1

Incr

ease

Cus

tom

er S

atis

fact

ion

ABC Company Plan


ImprovementTargets


Initiatives

StrategicObjectives

Resources

Link Objectives and Initiatives

X X 1. Increase Sales Revenue2. Increase Operating Profit

1.2

Initi

ate

New

Mar

ketin

g P

lan

1.1

Incr

ease

Cus

tom

er S

atis

fact

ion

ABC Company Plan


ImprovementTargets


Initiatives

StrategicObjectives

Resources

Identify Quality Activities

X

X X

ABC Company Plan

1.1a Satisfaction Survey with all deliveries

1.2

Initi

ate

New

Mar

ketin

g P

lan

1.1

Incr

ease

Cus

tom

er S

atis

fact

ion



ImprovementTargets


Initiatives

StrategicObjectives

Resources

Define Quality Activities

X

X

X X 1. Increase Sales Revenue2. Increase Operating Profit

1.2

Initi

ate

New

Mar

ketin

g P

lan

1.1

Incr

ease

Cus

tom

er S

atis

fact

ion

ABC Company Plan

1.1b Customer Complaint FMEA1.1a Satisfaction Survey with all deliveries


ImprovementTargets


Initiatives

StrategicObjectives

Resources

Define Success Metrics

X

X X

X X

ABC Company Plan


1.2

Initi

ate

New

Mar

ketin

g P

lan

1.1

Incr

ease

Cus

tom

er S

atis

fact

ion

1.1a

90%

Top

Blo

ck S

urve

y R

esul

ts1. Increase Sales Revenue2. Increase Operating Profit


ImprovementTargets


Initiatives

StrategicObjectives

Resources


X X

X X X

X X X X1. Increase Sales Revenue2. Increase Operating Profit

1.1a

90%

Top

Blo

ck S

urve

y R

esul

ts1.

1b C

/A fo

r 75%

of c

ompl

aint

s w

ithin

30

days

1.2

Initi

ate

New

Mar

ketin

g P

lan

1.1

Incr

ease

Cus

tom

er S

atis

fact

ion

ABC Company Plan



ImprovementTargets


Initiatives

StrategicObjectives

Resources


X X X

X X X X

X X X X X1. Increase Sales Revenue2. Increase Operating Profit

1.1a

90%

Top

Blo

ck S

urve

y R

esul

ts1.

1b C

/A fo

r 75%

of c

ompl

aint

s w

ithin

30

days

1. 2

0% S

ales

Rev

enue

Gro

wth

1.2

Initi

ate

New

Mar

ketin

g P

lan

1.1

Incr

ease

Cus

tom

er S

atis

fact

ion

ABC Company Plan



ImprovementTargets


Initiatives

StrategicObjectives

Resources

Identify Resources

X X X X X

X X X X X X X

X X X X X

Ric

k W

right


Cin

dy W

orth

Cha

rlie

Cha

rles

Bob

bie

Pan

1.1a

90%

Top

Blo

ck S

urve

y R

esul

ts1.

1b C

/A fo

r 75%

of c

ompl

aint

s w

ithin

30

days

1. 2

0% S

ales

Rev

enue

Gro

wth

1.2

Initi

ate

New

Mar

ketin

g P

lan

1.1

Incr

ease

Cus

tom

er S

atis

fact

ion

ABC Company Plan



ImprovementTargets


Initiatives

StrategicObjectives

Resources

Other Initiative(s)

X X X

X X X X X

X X X X X X X

X X X X X

ABC Company Plan

1.2a Market Quality Leadership1.1b Customer Complaint FMEA1.1a Satisfaction Survey with all deliveries

1.2

Initi

ate

New

Mar

ketin

g P

lan

1.1

Incr

ease

Cus

tom

er S

atis

fact

ion

Cin

dy W

orth

Cha

rlie

Cha

rles

Bob

bie

Pan

1.1a

90%

Top

Blo

ck S

urve

y R

esul

ts1.

1b C

/A fo

r 75%

of c

ompl

aint

s w

ithin

30

days

1. 2

0% S

ales

Rev

enue

Gro

wth

Ric

k W

right

Jose

ph B

. Goo

de



ImprovementTargets


Initiatives

StrategicObjectives

Resources

Complete PlanX X X X X X

X X X X XX X X

X X X X X

X X X X X X X

X X X X X

X X X X

Ric

k W

right

Jose

ph B

. Goo

deJo

hn Q

. Eng

inee

r


Cin

dy W

orth

Cha

rlie

Cha

rles

Bob

bie

Pan

1.1a

90%

Top

Blo

ck S

urve

y R

esul

ts1.

1b C

/A fo

r 75%

of c

ompl

aint

s w

ithin

30

days

1. 2

0% S

ales

Rev

enue

Gro

wth

2. R

educ

e R

ewor

k C

osts

by

25%

2. 1

0% In

crea

se in

Ope

ratin

g P

rofit

2.2

Red

uce

Cos

t of P

oor S

uppl

ier Q

ualit

y2.

1 R

educ

e In

tern

al R

ewor

k C

osts

1.2

Initi

ate

New

Mar

ketin

g P

lan

1.1

Incr

ease

Cus

tom

er S

atis

fact

ion

ABC Company Plan2.2a Green Belts on High Hitters2.1a Green Belt on Top Rework Costs1.2a Market Quality Leadership1.1b Customer Complaint FMEA1.1a Satisfaction Survey with all deliveries


ImprovementTargets


Initiatives

StrategicObjectives

Resources

Benefits Helps organizations focus on shared goals Communicates goals Communicates plans to achieve goals Helps obtain commitment and accountability

X-MatrixBenefits and Limitations

Benefits Helps organizations focus on shared goals Communicates goals Communicates plans to achieve goals Helps obtain commitment and accountability

Limitations Can be large & complex Less valuable if delivered from ‘above’ Garbage in, Garbage out

X-MatrixBenefits and Limitations

ASQ Section Strategic PlanASQ Section Strategic Plan


ImprovementTargets

Activity Description

Activity

StrategicObjectives

Resources

ASQ Section Strategic PlanASQ Section Strategic Plan

3. Increase Member Satisfaction

1. Increase Member Value2. Increase Member Retention


ImprovementTargets


Activity

StrategicObjectives

Resources

ASQ Section Strategic PlanX X

2.1a Send Welcome Email to New Members X X

X X X

X X X

X X X

X X X

X X X X X X X X

X X

X X

1.2

Offe

r 16

Cer

t. P

rep.

Cou

rses

, Run

5 +

1. In

crea

se S

urve

yed

Mem

ber V

alue

by

5%3. Increase Member Satisfaction

Mar

k

1. Increase Member Value2. Increase Member Retention

Joan

Bill

Eric

F.

1.1a

At L

east

9 P

rogr

am a

nd T

utor

ial E

vent

s1.

1b A

t lea

st 6

Lun

chtim

e W

ebin

ars

1.3

100%

Loc

al Q

Job

Pos

tings

on

Web

site

2.1a

Sen

d E

mai

l to

100%

of n

ew m

embe

rs3.

1a In

crea

se P

rogr

am S

atis

fact

ion

by 5

%

3.1

Pro

gram

Sat

isfa

ctio

n2.

1 M

embe

r Wel

com

e1.

3 Jo

b P

lace

men

t1.

2 E

duca

tion

1.1

Pro

gram

s

ASQ Section Strategic Plan3.1a Survey Program Sastisfaction & PDCA

1.3a Post Quality Jobs on Website1.2a Sponsor Certification Prep. Courses1.1b Host Lunchtime Webinars1.1a Host Dinner Programs & Tutorials


ImprovementTargets


Activity

StrategicObjectives

Resources

Questions

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Strategic Planning Breakthrough for Quality

Documents

Transcript of Strategic Planning Breakthrough for Quality