Strategic Planning and Business Development · Office of Integrated Strategic Planning 9 Values...

1

New Provider Orientation

Strategic Planning and Business

Development

Office of Integrated Strategic Planning 2

About Me…


What is Strategic Planning?

Strategy

– Broad statements, direction

– Where are we going to play?

• Where will we serve patients? What services will we offer? What channels?

– How are we going to win?

• What will differentiate us from our competitors? Cost? Quality? Service? Physical infrastructure?

Planning

– Organizing the activities that will help achieve the above strategy

• Data/Metrics

• Facilities

• Service Lines

• Relationships


Scope of Strategic Planning

• Overall strategic planning for the organization

• UIHC, CCOM and UIP

• Facility planning

• Service Line planning

• System of Care/Network planning

5

Overall Strategic Planning


Changing Medicine.

. . .through pioneering discovery

. . .innovative inter-professional education

. . .delivery of superb clinical care and an

extraordinary patient experience

. . .in a multi-disciplinary, collaborative,

team-based environment.

Changing Lives.

. . .preventing and curing disease

. . .improving health and well-being

. . .assuring access to care

. . .for people in Iowa and throughout the world.

Changing Medicine.

Changing Lives.®

Mission


World-class people. . . .building on our greatest strength.

World-class medicine. . . . creating a new standard of excellence in

integrated patient care, research and

education.

For Iowa and the world. . . .making a difference in quality of life and

health for generations to come.

World-class people.

World-class medicine.

For Iowa and the world.

Vision


Values

Innovation We seek creative ways to solve problems.

Collaboration We believe teamwork is the best way to work.

Accountability We behave ethically, act openly and with integrity

in all that we do, taking responsibility for our actions.

Respect We honor diversity and recognize the worth and

dignity of every person.

Excellence We strive to achieve excellence in all that we do.

I pledge my individual

commitment to UI

Health Care’s values

because I CARE

about:


1. Provide world-class health care and service to optimize health for the people of Iowa and beyond.

2. Advance world-class discovery through outstanding, innovative biomedical and health services research.

3. Develop world-class health professionals and scientists through excellent, innovative and humanistic educational curricula for learners at every stage.

4. Foster a culture of excellence that values, engages and enables our workforce.

5. Create an environment of inclusion where individual differences are respected and all feel welcome.

6. Optimize a performance-driven business model that assures financial success.

CLINICAL QUALITY

& SERVICE

RESEARCH

EDUCATION

DIVERSITY

GROWTH &

FINANCE

PEOPLE

Goals


Facility Planning

Vision for the Future

Market opportunity

Historical growth

Volumes and Projections

Physician recruitment

Research and Education

New service offerings

Patient experience

Clinic Care Delivery Model

– Staffing, by type, ratios

– Facility layout

– HCIS

– Radiology, Lab, Pharmacy, Rehab

Future Care Delivery Model

Scope of Services provided

Capacity

Current operational inefficiencies

Desired Operational Practice Model and Patient Experience

Site and Facility Alignment

– Adjacencies and Workflows – Immediate, Close Proximity

Staff and Family Support Spaces

Future Flexibility

Operational Desired Benchmarks

Quality Metrics

Participate in Site Visits – identify best practices

12

Service Line Planning


Changes forecasted in the specific service line

Clinician Supply and Demand by Zone

Plan by Zone


External Advisors

Sg2

www.sg2.com

Anyone with a uiowa.edu e-mail can register and have access to the tools

http://www.sg2.com/

http://www.sg2.com/

http://www.sg2.com/


Sg2’s Impact of Change: A Look to the Future


Projected Inpatient Discharges and Outpatient Volumes


Sg2 Forecast


Sg2 Procedural Projections


State of Iowa: Current and Projected Primary Care Surplus/(Shortages)

• CY2018 Demand based on Sg2 Forecast model

• CY2018 Supply assumes current (CY2013) less 50% of those providers age

60 and over (retirement)

• Includes General Internal Medicine, Family Medicine, and General Pediatrics


Waterloo: CY2013 Adult Specialist Demand/Supply


Zone 05: Waterloo FY13 Estimated Inpatient Outmigration

(Leaving Iowa)

• Adult and Pediatric Discharges leaving Iowa, Originating from Zone 05:

Waterloo

• 80% of volume by Service Line


Referring Physician Satisfaction

Annually by Service Line

– It is easy to reach a knowledgeable staff member to initiate the referral process.

– It is easy to reach a physician to discuss my patient’s case.

– This department follows up in a timely manner regarding my patient’s initial appointment.

– The length of wait for an appointment date was acceptable.

– It is easy to refer my patients to this department.

– I am notified if my patient is referred internally at UIHC.

– I am satisfied with the treatment plan recommended by this department.

– Communication is timely regarding my patient’s progress.

– I am satisfied with the overall quality of care my patients received.

– Communication is timely regarding my patient’s follow-up treatment plan after discharge from this department.

– I am satisfied with the recommended follow-up treatment plan.

– I am encouraged to participate in the follow-up care of my patient.

– My patient is returned to me after consultation/treatment.

– I am satisfied with my relationship with the physicians in this department.

– I would recommend this department to my colleagues as a place to refer their tertiary patients.

– This department is my first choice when referring patients who require this type of tertiary care.


This department is my first choice when referring

patients who require this type of tertiary care.

Office of Integrated Strategic Planning and Business

Development

CONFIDENTIAL NOT FOR DISTRIBUTION

24 Most recent survey only. All data is for Adults only, except for Children’s Hospital

35%

39%

39%

40%

41%

45%

49%

53%

54%

56%

58%

58%

58%

59%

67%

68%

77%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Transfer Center - Apr 15

Neurology - Feb 15

Surgery - Sep 14

GI - Oct 14

Psychiatry - Nov 14

HVC - Oct 14

Urology - Mar 15

Cancer - Jan 15

UIHC Aggregate

Orthopeadics - Apr 15

Ophthamology - May 15

Womens - Jan 15

Transplant - May 15

Childrens - Nov 14

Dermatology - Jan 15

Otolaryngology - Jun 14

Neurosurgery - Aug 15

25

Developing a System of Care


Systems of CARE

Acuity

CARE = Clinical Alignment and Resource Effectiveness.


Overall UI Health “System of Care”

Clinical integration with community partners

Acquisitions of key strategic practices (Pediatric Associates, Iowa City Heart, others)

Physician network affiliations

Affiliations with Critical Access Hospitals and their primary care physicians

Clinical Outreach

E-health

UI Community HomeCare

Direct to employer products, UI HealthWorks and UI Work Injury Recovery Center


Questions?

Strategic Planning and Business Development · Office of Integrated Strategic Planning 9 Values...

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