Strategic Plan Initiatives at Local...

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Strategic Plan Initiatives at Local Governments Energy Efficiency Programs: Online Permitting City of El Segundo Sam Lee Olivia Ortiz February 11, 2013

Transcript of Strategic Plan Initiatives at Local...

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Strategic Plan Initiatives at

Local Governments Energy Efficiency Programs:

Online Permitting

City of El Segundo

Sam Lee

Olivia Ortiz February 11, 2013

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Process/Agenda

Followed our current process

Kept most, altered some, created new

Example - How do verify contractor is who they say

they are?

Goal – Keep it simple

Customer focus – from their perspective

Descriptions – questionnaires

Go through a permit

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Next

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Marketing

• T-shirts

• Pens/Tape measures

• Web Wednesday

• Calling owners

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Water Bill

Parking

Ticket

Emergency

Response

Library

E-Books Job

Applications

Library

Catalog

Rec

Classes

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