STRATEGIC PLAN GOALS FOCUS AREAS - MSP Airport
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FOCUS AREAS OUR VISION Providing your best airport experience OUR MISSION Connecting you to your world STRATEGIC PLAN GOALS The seven goals from our strategic plan represent the foundational pillars for successfully running a large airport system. Our three focus areas build upon the strategic plan and reflect current industry, social, economic and regional trends. They guide us in achieving new capabilities and outcomes that will take us to a new level of excellence. By attaining both our strategic plan goals and focus areas, we will realize our mission and vision. And by doing that, we will ensure our extraordinary airport system—and region—thrive. The strategic plan covers the years 2017-2022. TALENT Be a model employer AIR SERVICE Grow & enhance air service ENGAGEMENT Grow & enhance the narrative ECONOMIC Maintain our competitive cost structure while maximizing our airports’ economic benefit CUSTOMER EXPERIENCE Delight our passengers SAFETY , SECURITY , PREPAREDNESS Keep our airports safe & secure INNOVATION Innovate through opportunities in technology & sustainability Grow stakeholder & community ENGAGEMENT Develop new strategies to enhance FINANCIAL STRENGTH Deliver a seamless “ONE JOURNEY” EXPERIENCE for MSP Passengers
Transcript of STRATEGIC PLAN GOALS FOCUS AREAS - MSP Airport
FOCUS AREAS
OUR VISION
Providing your best airport experience
OUR MISSION
Connecting you to your world
STRATEGIC PLAN GOALS
The seven goals from our strategic plan represent the foundational pillars for successfully running a large airport system. Our three focus areas build upon the strategic plan and re�ect current industry, social, economic and regional trends. They guide us in achieving new capabilities and outcomes that will take us to a new level of excellence. By attaining both our strategic plan goals and focus areas, we will realize our mission and vision. And by doing that, we will ensure our extraordinary airport system—and region—thrive.
The strategic plan covers the years 2017-2022.
TALENTBe a model employer
AIR SERVICEGrow & enhance
air service
ENGAGEMENTGrow & enhance
the narrative
ECONOMICMaintain our competitive
cost structure while maximizing our airports’
economic bene�t
CUSTOMEREXPERIENCE
Delight our passengers
SAFETY, SECURITY,
PREPAREDNESSKeep our airports
safe & secure
INNOVATIONInnovate through opportunities in
technology & sustainability
Grow stakeholder &
communityENGAGEMENT
Develop new strategies to enhance FINANCIALSTRENGTH
Deliver a seamless
“ONE JOURNEY”EXPERIENCE
for MSP Passengers
