Strategic Fraud Management ReviewFraud is a huge problem for Communication Service Providers (CSP) – whether they are mobile, fixed-line or IP based. It impacts profits; generates negative publicity and erodes customer and shareholder confidence. Most operators understand that they need to do something to tackle the problem. Unfortunately, few have implemented successful strategies and the advent of next generation services will create new opportunities for fraudsters.

The types and severity of fraud attacks will revolve around the market environment the CSP is operating within and will relate to the range of products and services offered. Typical problems witnessed by Præsidium within CSPs in relation to fraud strategy include:

No executive level mandate or empowerment to act Fragmented fraud management organisation with no defined strategy or centralised control

No clear remit, roles & responsibilities for managing fraud

Weak business processes or a failure to comply with risk mana- gement strategy

Lack of appropriate skill sets and insufficient fraud awareness training

Insufficient or non-existent fraud risk assessments on new products & services

Poorly configured FMS with ineffective detection levels and a lack of skilled fraud analysts

Præsidium is a leader in telecoms fraud management. Præsidium’s approach is straightforward – first identify the fraud risk to the business and then determine the financial and commercial repercussions and required controls.

Præsidium focuses on ’quick-win’ solutions as an integral part of its fraud management implementation strategy and ensures that the client’s personnel are involved at each stage of a consulting project, so they have the necessary skills to deal with any future challenges.

www.praesidium.com

Why Præsidium?Præsidium is a Global Business Assurance consultancy. Founded in 1997, the company has successfully provided risk management consultancy to more than 100 Communication Service Providers in over 80 countries on 6 continents. Præsidium has gained solid recognition in the market amongst its substantial customer base and among global standards agencies. These include the GSMA Security Group & Fraud Forum, the Telemanagement Forum and ETSI.

TestimonialEuropean Operator - Fraud Management Review

“The assignment was delivered in line with the proposal and on time with the consultant team displaying a high degree of experience and professionalism. We were most impressed with Præsidium’s knowledge and expertise on technical fraud and we will now benefit companywide from improvements in fraud detection and prevention mechanisms”.

• Providing an independent and unbiased opinion of the position on Fraud Management.

• Covering key elements of people, processes and tools used for Fraud Management.

• Delivering gap analysis that details the current position, risks identified and industry benchmarking.

Strategic Fraud Management Review

Description

Benefit

Deliverable

Timescales

Provide the CSP with an accurate evaluation and status of the controls in place throughout the organisation regarding fraud managment. The review will include a high level analysis of:

• Products & Services Risk Evaluation.

• Technical Platform Risks.

• Fraud KPIs, Policies & Procedues.

• Organsiation, Reporting Methods & Escalation Paths.

• Investigation Methodologies.

• Tools used.

The objective is to provide the CSP with specific guidance to improve its current level of controls by adopting best practice across the organsiation. This will ensure a higher fraud detection rate and more robust defences against internal and external fraud. It will also highlight potential new risks and identify gaps within the organisation regarding fraud management responsibility.

• Executive report covering observations together with corrective recommendations and actions required.

• Executive management presentation of high level findings and agreed way forward.

Approximately 3-4 weeks (2 consultants onsite and offsite).

• Providing an independent and unbiased opinion of the position on Fraud Management within the CSP.

• Covering key elements of people, processes and tools used for Fraud Management.

• Delivering gap analysis that details the current position, risks identified and industry benchmarking.

Præsidium’s ‘Strategic Fraud Management Review’ provides CSPs with significant expertise and knowledge to enable the implementation of effective and practical business and technical controls to reduce risk.

DIGIT©

Præsidium uses its proven DIGIT© (Dynamic Information Gathering Interviewing Technique) methodology during the review process with key managers and staff. Employees at various levels of management have different perceptions of what should and actually happens in any given working practice. Management may believe policies & procedures are being followed, but in reality, these may be bypassed due to the following reasons:

Non-compliance

No policy mandate

Insufficient skills levels or training

Work overload and time pressures

Poor supervision or guidance

Employee complacency

Lack of awareness of overall risk strategy

DIGIT© essentially uncovers the reality of working practices & compliance – the true position. It highlights weaknesses that may result in risk exposure and ensures that accurate information is recorded to enable effective and pragmatic recommendations to be provided.

PortugalEdifício Picoas PlazaRua do Viriato, 13E núcleo 6 - 4º andar1050-233 LisbonTel: + 351 210 111 400Fax: + 351 210 111 401

BrazilTorre Rio Sul, Rua Lauro Muller 116;27º Andar – Sala 2701CEP: 22299-900 BotafogoRio de JaneiroTel: +55 21 2543-5419Fax: +55 21 2543-5419

SpainEdifício Cuzco IVPaseo de la Castellana, 141 8ª planta28046 MadridTel: + 34 91 572 6400Fax: + 34 91 572 6641

IrelandMaple House,Temple Road, Blackrock,Co. DublinTel: + 353 (0)1 400 3900Fax: + 353 (0)1 400 3901

United KingdomDavidson House, Forbury Square, Reading, RG1 3EU,Tel: +44 118 900 1054Fax: +44 118 900 1055

www.praesidium.cominfo@praesidium.com