STORE MANAGEMENT. STORE MANAGER HANDLES THE EMPLOYEES- RECRUITS,SELECTS, TRAINS AND MOTIVATES...
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Transcript of STORE MANAGEMENT. STORE MANAGER HANDLES THE EMPLOYEES- RECRUITS,SELECTS, TRAINS AND MOTIVATES...
STORE MANAGEMENT
STORE MANAGER
HANDLES THE EMPLOYEES- RECRUITS,SELECTS, TRAINS AND MOTIVATES EMPLOYEES.
STORE MANAGEMENT HAS A DIRECT LINK WITH THE
CUSTOMERS
1. MANAGING STORE
EMPLOYEES
Recruiting & Selecting
Job analysis
Job description
Locating prospective employee(look beyond retail industry & employee referral
Screening applicants to interview-
Selecting applicants (through interview)
APPLICATION FORM
REFERENCES
TEST
REALISTIC JOB PREVIEW
The process of screening applicant
2. Socializing & training new store employees
Socialization is a set of steps taken to transform new employees into effective committed members of the firm.
Principle objective of socialization is to develop a long term relationship with new employees to increase productivity and reduce turnover.
ORIENTATION PROGR
AM TRAINING
PROGRAM
4. Evaluating store employees and providing feed back
5. compensation
McDonald's selection process
McDonald's, selection process is very systematic and comprises of 3 stages
1. Aptitude Testing and Initial Interview- after screening the applicants' resumes, the short-listed candidates are called for a psychometric evaluation [a written aptitude test] and initial interview. The aptitude test gives insights into the applicants' verbal reasoning and critical reasoning amongst
other important aptitude measures.
2. On the Job Evaluation [OJE] -Short-listed candidates undergo
a 2-day OJE at a McDonald's restaurant, which provides the
candidate with an opportunity to look at McDonald's as a potential
employer. It also gives McDonald's a chance to observe and assess
the candidate's performance.
3. Final Interview -all candidates who attend the OJE are called
for the final interview. This is where the final and overall
assessment of the candidate takes place and selection decisions are
made.
Basic Shift Management [BSM]
The BSM takes place at the
Trainee Manager level. It
addresses the 'whys' and 'how
tos' of McDonald's procedures
and standards, rather than 'what-
to-dos' or 'what-to knows'. It also
deepens the candidates
understanding of operational
skills, standards and procedures.
Advanced Shift Management
[ASM]The ASM is intended for a Second Assistant
Manager. It develops the manager's ability.
Systems Management Course [SMC]
The SMC is an opportunity for First Assistant
Managers to gain knowledge of recognizing various
real-world problems within the restaurant and the
different approaches in analyzing and resolving
them.
Restaurant Leadership Programme [RLP]
RLP focuses on the skills and behaviours necessary to drive business
results within a McDonald's restaurant environment. This includes a
focus on leadership skills, team building, decision-making strategies,
and problem solving. RLP is designed for the promotable First
Assistant Manager.
Recognition and Rewards:
Competitive wage and promotion
programmes
Restaurant-wide recognition
through programmes such as the
Employee of the Month' and
‘Employee of the Quarter'.
McDonald's also offers a centralised
incentive programme, called
MahaBucks, with access to
McDonald's gift certificates and
branded merchandise.