Stop Wasting Time and Become More Productive

Bhavik ModiSix Sigma Black Belt

About Me

Six Sigma Black Belt 8 Years

Affiliate 3 Years Inkdatabase.com

Session Objectives

Understand types of problems that can occur in your processes

Learn techniques to identify repetitive problems

Learn techniques to resolve the systemic issues causing those problems

Be a fun and interactive session

Exercise

What is Waste?

Non-value added

Unneeded/Unnecessary tasks

Anything that the customer is not willing to pay for

Exercise Debrief

What were some of the problems that were experienced?

Why reduce problems?

Increased customer satisfaction

Increased productivity

Increased employee satisfaction

Reduce costs

Problem Identification

How do you know a problem occurred? Product Defects

Issues with the product itself that requires reworking Excess Processing

Putting more work on the product than required Frustrations doing the process

When something does go as designed,

When something makes you want to swear, vent, complain, you probably had a problem

Problem Identification

What problems do you experience in your processes?

Resolving Problems

Problem Occurs

Overcome Issue

Keep Working

Exercise Debrief

Were there any recurring problems?

Was there a difference in the severity of the problems?

What if we track how often issues happen?

Difficulty get-ting parts

Missing Parts Too Many parts

Incorrect Instructions

0

5

10

15

20

25

30

35

Resolving Problems

Problem Occurs

Overcome Issue Keep Working

Track problems for Reoccurance

Systemically fix repeating

issues

Eliminate problem

completely

Systemically solve repeating issues

Utilize tools & techniques to systemically solve the underlying issue for the most impactful problems

Impact Determinations: Quantity Time Pain Money

Root Cause Analysis Tools

5 Why’s

Fishbone Diagram

Fault Tree

And many more….

5 Why’s

Methodology of asking why repeatedly to get to the root cause

Example: Car wont start

Why wont car start? Battery dead Why is the battery dead? Alternator not working

Why is alternator not working? Alternator belt is broken Why is belt broken? Because it was not replaced per

mfg recommendations Why not replaced? No method to keep track of

repair schedule Fix – Develop method to track repair schedules

Fault Tree

Missing Parts

Part need not anticipated

No list of required parts

No method to track parts required for

product

Change in demand

Lost Part

Parts already taken No Part kits

Example of Affiliate Site

0

10

20

30

Example of Affiliate Site

Out of Memory Error

Hosting Server Settings

Incorrect settings

Content/Usage

Site Design

Wordpress

Plugin Plugin designed incorrectly

Resources

Books Apollo Root Cause Analysis Root Cause Analysis Handbook Root Cause Analysis Simplified Tools & Techniques Black Belt Memory Jogger

Any Questions?