Achievements of AGCAS Scotland Management Committee 2010-2012.
Stop And Measure The Roses Aminder K Nijjar Agcas Heads Of Service Conference 2009
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Transcript of Stop And Measure The Roses Aminder K Nijjar Agcas Heads Of Service Conference 2009
Stop and measurethe roses
AGCASHeads of Service Conference
7 January 2009
Aminder K Nijjar
Introduction• How UK university CSs measure their effectiveness
& success• HECSU funding PROP• University of Leicester & personal time• Independent
Today1. Rationale2. Overview findings 56 pg report
3. Recommendations4. Seek your expertise phase 2
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Curiosity
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Perceptions
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Surveys – DLHE, League Tables et al
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Agendas
(Watts & Butcher 2008)
Employer Engagement
EnterpriseEmployability
PDP
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Research Aims
1. KPIs currently used
2. Expectations of senior managers
3. Need for measurable outcomes
4. CSs conceptualisation of effectiveness & success
More reporting than critical analysis
Methodology• 20 UK universities
Location Size UG FT Type New, 1994 Group, Russell Group
• One-to-one semi-structured interviews• 20 HoS• 3 senior managers HoS report
• 2 UK graduate recruitment & training organisations• 1 US university HoS• May – Nov 08• Report – Dec 08
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DLHE• Mixed feelings• Institution-wide responsibility• Collect, report, recommend, improve• Central• Default• Affected activities top 100 grad rec
• Proactive engagement– Improved perception– Leverage
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Activity Volumes – GUESSHigh 11+ Medium 5-10 Low - less than 5
1. Students on placements (volunteer / overseas / work experience)
2. Career development programmes in academic schools3. Student waiting times4. Student type (subject, year, nationality, ethnicity, gender…)
5. New initiative proposals6. Successful proposals with funding7. Careers fairs8. Vacancies
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Answers1. Students on placements (volunteer / overseas / work experience) – MEDIUM2. Career development programmes in academic schools – HIGH3. Student waiting times – MEDIUM4. Student type (subject, year, nationality, ethnicity, gender…) – LOW5. New initiative proposals – LOW6. Successful proposals with funding – LOW7. Careers fairs – HIGH8. Vacancies – HIGH High 11+ Medium 5-10 Low - less than 5
Busyness ---- Competitive advantage ---- Relevant ---- Popular
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Feedback & satisfaction
• Quality
• Feel-good factor
CS staff
• Annual planning
• Training
• Views
Other Methods
Income generation Innovation
• Self-funding
• Targets
• New
• Bids
• Awards
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Other Methods
Quality
• Review
• Benchmarking
• Matrix
Surveys• ISB
• NSS
• AGR
• High Flyers
Profile
• Events
• Reputation
• Publicity
Relationships• Curric devpt
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Issues & Challenges
Measurement Evidence - Impact, fit for purpose Inputs & processes - outputs & outcomes Formal targets Accountability / Autonomy / responsibility
Resource limitations IT, time
Competing expectations Public policy, expectations, satisfaction
Ownership of employability Academic depts, students
Senior management role Planning, competition, vision, HoS Stats, anecdotes, visibility
Nature of students Background, grades, motivation
CS perception Undersell, brand, time
Any questions ?
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Ways ForwardInformation• Student data collection• Job applications & success rates by university
Research• Benchmarking• Institutional factors accountability, expectations• Performance mgt & measurement
Support• Formal support network• Stronger QAA employability & C Ed steer audits & reviews
Training• Leadership development• Dealing with big egos• How league tables work
Recruiters’ Perspective• Business-like• Relationships outweigh rankings
A US Perspective• Clear mission• Ease with DLHE• Learner outcomes• Demonstrating impact
Technology AGCAS
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Conclusions
Understanding & interest
More measurable outcomes
Incorporated
Relationships
Confidence & assertiveness
Mgt info & skilled staff
Question & define purpose
Evidence value
Open communication
Successful strategies
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Recommendations1. Consider necessity of demonstrating rate of return
2. Develop KPI tools, techniques & frameworks for CSs
3. Work collaboratively (institution & national) to understand & agree KPI definitions
4. Encourage evidence based / practitioner research & share findings
5. Conduct research into international context & senior managers’ expectations
6. Collate & place in shared space reports & research articles
7. Address KPIs & related topics nationally
8. Further develop networking & benchmarking groups
9. Develop specialist training to support HoS
10. Proactively work with institutional PIs (DLHE, NSS, IBS)
11. Include CSs in university strategic planning & development
12. Develop effective data collection & analysis methods
Your Comments
Points for Discussion
?
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What Next?Stage 2• Identify KPI tools, techniques, frameworks for university CSs• Jan – Nov 09• International perspective Australia, New Zealand, USA• Other professions note & leave behind• Results Jan 2010
Your Expertise• Read report & provide feedback will be considered• Contribute to stage 2 info, resources, contacts… London participant• Leave your business card / contact details / email me:
…
www.hecsu.ac.uk – Reports www.hecsu.ac.uk/hecsu.rd/research_reports.htm
http://aminder.wordpress.com/
THANK YOU