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StewartSecurityPatrolIncorporated

P.O.Box91

606S.Steel

Robinson,Illinois62454

DebbieParker

(618)546-5111

debbie@sspi1.com

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CompanyBackgroundInformation

AlltrainedemployeesforStewartSecurityPatrol,Inc.areencouragedtoparticipateintheObservationprocesswhenweareworkingattheMarathonPetroleum,IllinoisRefiningDivisionsite.

WeprovidesecurityforlocationsinthestateofIllinoiseither,gateguardsorpatrolguards.

AtMarathonweprovideemployeesthatperformseveraldifferentfunctions.Listedbelowiseachjobdescriptionandtherelocations.

TerminalOperators:Inputinformationintositespecificcomputersystems,inspectlunchboxes,showsafetyorientation,gradetest,givesbreakstotheSwitchboardOperator,anddositeinspections.TheyarelocatedattheSecurityOperationsControlBuilding.

SwitchboardOperator:AnswercallsforMarathonandtransfersthemtotheappropriateperson,issuesscancardsforvisitorsintothemainoffice,andhandlesdeliveriesfortheoffice.TheyarelocatedtheMarathonMainOfficebuilding

GateGuards:Inspectvehiclesenteringandexitingthesiteandcompletesmonthlyinspections.TheirlocationsareC-GateandSWGate.

WestReceivingGateGuards:Inspectvehiclesenteringandexitingthesite,weighssemi-trucksbringingproductintoortakingoutofthesite,andissuesscancardsfordeliveriesandvisitorsenteringtheRefinery.Theyalsocompleteinspectionrequiredfortheirlocation.

SOCGuards:Monitorcamerasandradios,activateEmergencyProcedureswhenrequired,answertelephones,andcompletemonthlyinspections.TheyarelocatedintheSecurityOperationsControlBuilding.

PatrolGuards:Patrolperimetersandotherassignedlocations,openandclosegates,inspectvehicles,completeinspectionsandgivebreaksattheSOCandCGatewhenneeded.

EscortPatrol:EscortsdeliveriesandchemicaltrucksintotherefineryandassistwiththegateguarddutiesattheC-Gateandpatroldutieswhennecessary.

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TrafficControlPatrol:Conductstrafficstops(Radar,StopSigns,&CellPhones)intherefineryandassistswithpatroldutieswhennecessary.EscortsIndianaRailTrainthroughtheplant,stoppingatallintersectionsaheadofthetraintowarntrafficoftheoncomingtrain.

Sergeant:WehavePatrol,WestReceivingGate,andTerminalOperatorSergeants.Theirdutieswouldincludeoverseeingeachoftheirareasofresponsibilityandcompletethetasksforthoseareasalso.

TrainingCoordinator:IsresponsibleforthenewhireandannualSecurityTraining,upkeepofSecurityTrainingmanuals,andalsohasanareatheyareresponsiblefor.

SafetyCoordinator:Conductssafetytrainingfornewhires,annualrefreshertraining,andObservationstrainingforallemployees.IsresponsibleforVPPApplication/AnnualEvaluation,upkeepofSafetyManual,overseecommittees,enterObservationinformationintothesystemandhasanareatheyareresponsiblefor.

Lieutenant:TheSr.Lieutenantoverseesallpersonnel,keepstrackofrequestedinformationindifferentprograms,andthecompanyclientliaison.TheJr.Lieutenantisafieldpositionandhaspersonneltheyareresponsibleforandassistwithpatrolduties,andinspectionsandclientaudits.

ContractorSecurityCoordinator:Overseesallpersonnel.

Ourmostrecentnon-safetyinitiativesandcompanychangeswouldconsistofofficelocationchangesandchangesinthetrainingformat.

Themostrecentnon-PSSBsafetyinitiativesareasfollows:

• CompletedRecertificationofVPP• ImplementedVoluntaryStretchingProgram• HighVisibilityVestforallGuards• LiveActionDrillsthatincludesallemployees• MandatoryQuarterlyMeetings• DefensiveDrivingProgram• ImplementedDailyToolboxMeetings• AddedgroundcabletoRailroadGate

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• RemovalofpersonnelfromSWTrailer.• 6timeContractorSafetyExcellenceAwardWinner.

DescriptionoftheWorkers

Basicinformationonouremployeesincludes:Age,ouryoungestis19andoldestis76foranaverageof38.65;LengthofServiceshortestis6monthswiththelongestbeing26yearsforanaverageof6years;andasfarastheEducationofouremployeeswegofrom9thgradeto3yearsofcollegewithanaverageofhighschoolorequivalent.

Managementturnedouttobealittledifferent.WithanaverageageoftheManagementstaffbeing43,theyoungestis36andtheoldest51;ouryearswiththecompanyaveragedouttobe17;andouraverageeducationis13years.

TheStateofIllinoisrequiresthatallemployeesbetrainedaminimumof20houruponbeinghiredasaSecurityGuard.Thistrainingisclassroomtraining.WeatStewartSecuritytrainouremployees40hoursofclassroomtraining.Thistrainingincludeslaws,self-defense,procedures,safety,haz-com,defensivedriving,etc.:Aswellas40to320hoursofonthejobtraining.

WealsohaveQuarterlyMeetingsthatincludesSecurityaswellasSafetyTrainingineachofthem,withmonthlySafetyMeetingsanddailyToolboxMeetings.

TheemployeesofStewartSecurityhavedevelopedandrolledoutaVoluntaryStretchingProgramthatwassetupforeachjobdescription.Theyareencouragedtotakeadvantageofstretchingbeforeeachshiftbeginsandwhentheyhaveajobassignmentwouldbedifferentthanwhattheyweredoing.(Examples:shovelingsnow,hangingsigns,etc.)

OurTIERSafetymeetings,toolboxmeetings,anddatabeingpassedtoouremployeesarecompletedinadifferentmannerthanmostothers.Wehaveshiftsaroundtheclockthereforemakingitimpossibletogeteveryonetogetheratthesametime.InourmonthlyTIERmeetingsMarathonsSTEPPacketispassedalongtoouremployees.WeaddourinformationtothismeetingregardingAt-RiskbehavioralthathasbeennoticedintheObservationprocess.Wealsoreview

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pertinentobservationcomments.Allnearmisses,firstaids,andOSHArecordablesarealsoreviewed.

SafetyConcerns

AtthattimetherewerenosubstantialeventsthatmadeStewartSecuritythinkaboutbeginningaBBSProgram.HowevermanagementfeltaddingtheBehavioralBasedSafetytoourTraditionSafetyProgramwouldenhanceourprogramandwouldbringtheemployeestogethertoworktowardsacommongoal.

In2005MarathontrainedaboutaquarterofouremployeesintheObservationProcess.Andin2006theyformedtheContractorAdvisoryPaneltohaveaplacewhereallparticipatingfacilitatorscouldcometogetherandworkasacohesiveunittoencouragetheuseoftheObservationProcesswithallcontractemployees.

BBSData

Atourworksiteswehave2generallocationswheretheOSHA300Logispostedaspertheirstandards.AllemployeesaregivenamonthlysafetymeetinggivingthempertinentinformationfromMarathon’sSTEPpacketaswellasStewartSecurity’ssafetyinformation.

Ifwehavehadanearmiss,firstaid,orOSHArecordablewediscusswiththeemployeestheoutcomeoftheinvestigationwithacopyofthereport,minusnamesoftheemployeesinvolved.TheBBSDataisdiscussedregardingwhattheemployeesareseeingandhavetakenthetimetoactivelyfix.

AnytimewesubmitanSOS(SafetyOpportunityShared)toMarathonwefollowupwiththeemployeesotheyarekeptinformed.

Thedataisanimportanttooltousetogivemanagementandtheemployeesapointofreference.Somethingwetrend,lookat,andlearnfrom,becausewithoutthedatawewouldalwaysbereactingtoincidentsnotbeingproactiveinourworkandsafety.Thetopat-riskbehaviorsbothMarathonandStewartsarereviewedmonthlywithallemployees.Ifatanytimeweseeanincreaseinaparticularat-riskwewillreviewitduringourmorningmanagementmeetingandpassthatinformationalongtotheStewartSecurityEmployeesintheformofatoolboxmeeting.Bykeepingtheemployeesinformed,italsoraisesawarenessinthe

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scopeoftheirwork.Alsowehaveanewsletterwehandouttoalltheemployeeswherewecanincludetopat-riskbehaviorarticlesorinformation.

Welogandtrendourownsafetyincidentstoreflecttherealityoftheincidentsthatarereported.TheBBSinformationisenteredattheStewartOfficebyafewspecificpeople;nooneelsehasaccesstothatparticularpartofthedatabasesowecanavoidunder-reportingduetofearofrepercussion.

WeaskthatemployeesbetrainedontheObservationprocessbeforetheydoaformal,writtenObservation.StewartSecuritydoesitsowntraining,consistingofHazardAwareness/RecognitionandhowtocompleteObservations.Currentlywehave31trainedObserverswithapproximately9or10atthistimetobetrained.Observationsarereviewedfor“PencilWhipping”andifwefeelthereisaproblemwedoacoachingsessionwiththatObserverontheproperwaytocompleteanObservation.Thisisdeterminedbypatternsinresponses.Wehavealsoconductedrefreshertrainingforouremployees.

DescriptionofBBSProgram

TheCambridgeCenterforBehavioralSciencesuggestedtoMarathonthroughtheAccreditationprocessthatthecontractorcommunitybecomeinvolvedintheBBSProcess.In2005,MarathonstartedtrainingcontractemployeestocompleteObservationprocessandHazardAwareness.In2006,theBBSCAPGroupwasformedwithStewartSecuritybeingoneofelevencompaniestoparticipate.

Thepurposeofthisprogramistoencourageemployeeinvolvementinthesafetyoftheirwork,completeobservationsonouremployeesaswellasMarathonandothercontractors.Totakethedatareceivedfromtheseobservationsandturnthemintopositivelearningexperiencesforallofouremployees.

StewartSecurityemployeesformedaBehavioralBasedSafetyawarenesscommitteeorsteeringcommitteecalledTEAMS(TeachingEmployeesaboutMaximumSafety)inOctoberof2005.Thiscommitteeismadeupofhourlyemployeeswhohaveadesiretoseeourworkforceandworkenvironmentsafeandaccidentfree.OursloganforthiscommitteeisGAS(GuardsAdvancingSafety).“OurmissionistocontinuetoinstructStewartSecurityemployeesonBehavioralBasedSafetyandtokeeptheprocesssimpleandworkable.”Wesetgoalsannuallytoensureacontinuousprocess.Wereviewdata,plantoolbox

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meetingsandcontestsregardingobservations,encouragetheemployeestoparticipate,andtrytohavefunwiththisprocess.

EmployeeinvolvementistheessentialpartoftheBBSprocess.Howeveremployeeinvolvementisvoluntary.Wedonotrequiretheemployeestoparticipateintheobservationprocessbuthopethatwehaveenoughinformationtoencouragethemtoparticipate.BybeinginvolvedinthisprocesswehopethatbeforeeachjobiscompletedeachemployeelearnstodoamentalJHAtoraisetheirawarenessofthehazardsofthetask.

TheBBSprocessisbackedbythemanagementofStewartSecurity.LarryStewart,President,hasmadefinancialcontributionstoourawardsaswellassmalltokensforourmonthlytoolboxmeetings.He,asanemployer,hastakentheinitiativetopaythecommitteemembersfortheirtimewhenparticipatingonthecommittee.

In2007,StewartSecurityimplementedtheirtrainingprogramthatshowshazardsthattheiremployeeswouldencounter.ApowerpointpresentationisgiventoallpersonnelwhoareinterestedinbeingtrainedtodoObservations.WestartoutwithAwareness/HazardRecognitionTraining.Throughthisprocesstheylearnhowtoproactivelyidentifyandeliminateat-riskbehaviors.Todothistheyusepositivereinforcement.Firstandforemostthesafetyoftheemployeesisourgreatestinterest.Inourtraining,theylearnwhypeopletakechancesorenterintoat-riskactions.Aftertheawarenesstraining,theemployeeslearnhowtocompleteanObservation;whattolookfor,howtocommunicatewhattheysee,howtocompletetheforms,andwhattodoaftertheyhavecompletedtheObservations.

AbasicobservationformisbeingusedbyMarathonandmostcontractorsatthistime.Iftheinformationontheformdoesnotapplytous,wedon’tmarkit.AnObservationismadeonanyemployeewhohasgivenpermissiontobeobserved.Theytakefrom3to5minutestocomplete.Thefirststepoftheobservationistoasktheemployeeifitisokaytocompleteanobservation.Iftheysayyes,proceed.Ifnotthengoontothenextpersonandtryagainsomeotherday.RememberthisisaNONAME,NOBLAMEprocess.Whentheobservationprocessstarts,theywatchwhattheemployeeisdoing,whatjobtheyareperforming,whathazardsarearound,iftheemployeeisperforminganyoftheirjobinanat-riskmanner.Aftertheobservationiscompletetheyhaveapositivediscussiononwhattheydiscoveredwhileobservingtheemployee.Ifanat-risk

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behaviorisfound,thediscussionwillturntotryingtoconnectabarriertoit.(Note:AfuturegoalistoconstructourownObservationForm.)

InourObservationprocesswedoofferincentivesforouremployees.Forevery10Observationstheycompletetheymayopttotakea$5.00mealvoucherfromalocallocation.HoweveriftheydonotwishtousethemealvoucherprocesstheymayaccumulateObservationsandaftertheyhavecompleted50theymaycashtheminforagascardorgiftcardvaluedat$25.00.Theymaysaveupandcollectonceayeariftheywant.Theirtotalrollsoverfromyeartoyear.Howeverwedosubtractouttheobservationsonourspreadsheetwhentheywanttocashout.AsanadditionalincentiveLarryhasofferedlunchesforreachingparticipationgoals.

Data

In2005westartedtrackingObservationswhenlookingatthechartabovewewantyoutoseethataswegotbetteracquaintedwiththeworkingsofBBSourreportingofnearmissesforinformationalpurposesincreased.Asyoucanseeuntil2008nonearmisseswerereported.Thenearmissesalsoincludevehicleaccidentswherenoemployeewasinjuredtherewaspropertydamageonly.

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IndustryStandardsvs.StewartSecurity

InAugustof2007wehadanOSHARecordable.Wehavebeenabletomaintaina0.00rateinourDARTandTCIRratessince.

TCIRisdefinedastheaveragenumberofwork-relatedinjuriesincurredby100workersduringaone-yearperiod.UseoftheTCIRtoreportworkplaceinjuriesallowscomparisonofaccidentandinjurystatisticsacrossindustries,amongindustrysegments,andfromoneyeartothenext.

DARTnumberisalsobasedontrendingover200,000hoursbutit’snotbasedontotalinjuries.It’sbasedonlyonthoseinjuriesandillnessessevereenoughtowarrant"DaysAway,RestrictionsandTransfers".

TheTCIRandDARTratesarenotavailablefor2014fromBLS.StewartSecurityPatrolInc.’sNAICSCodeis561612–SecurityGuardsandPatrolService.

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AtRiskandHoursbetweenObservations

AsawholeourhoursbetweenObservationsandourAt-Riskbehaviorsaretrendingdown.Indicatingthattheyarepositivelycorrelated.

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ObservationsandEmployeesPerYear

ThisgraphrepresentsthenumberofObservationswecompletedeachyearandalsodenotesthenumberofemployeestheObservationswerecompletedon.

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CompletedObservaions

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At-RiskObservationsPerYear

Thecolumnletusknowthenumberofat-riskbehaviorsmarkedonobservationsperyear.WecompletedalotofawarenessandBBStrainingin2008andrandifferentcontestandchallengesin2008,2009,and2010.In2011wehadaQuarterlyMeetingwheretheemployeeswereencouragedtoparticipateintheprocessandwesawandinfluxofat-risktherealso.IN2012wesawourlowestatrisksbeingreported.Withthechangingoftheformsthenumberofatriskhasincreasedeachyear.

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AtRisk

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TopObservationAt-RiskPerYear

Thisgraphshowsourtop3at-riskperyear.In2009webecamemoreconsciousofeveryonewearingsafetyglassesandwearingtheirseatbelts.

Ourmostconsistentat-riskissafetyeye/face,wehavemadesafetyglassesandsideshieldsavailabletoallemployees,wehavehadtoolboxmeetings,andtalkedaboutwearingproperPPEinourmonthlysafetymeetings.

WestillcontinuetohaveLineofFireissueshoweverithasdroppedoffduetoeducationofwhatLineofFireisandhowtomitigatethoseissues.

Oncewehaddiscussionsonthedifferenceinconditionsandbehaviorstheweatherat-riskwaseliminated.

SincesettlingonanewObservationFormweexpectourat-risktochange.

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TopBarriersPerYear

Topbarrierispersonalchoiceforalltheyears.Howeverpersonalchoiceisgoingtobetakenoutoftheequationthereforemakingwhomeverisdoingtheobservationdigalittledeeperforabarrier.

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ObservationsByYear

Observationsbyquartersince2008withtrendline;accordingtoourtrendlineweareholdingourown.

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ObservaJons

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ObservationParticipationByYear

Abovearethenumberofemployeeswhoparticipateinblue,thenumberwhoaretrainedintheobservationsprocessisred,wealsoincludedtheaveragenumberofemployeesperyear,andthepurpleisthepercentageofparticipation.Asyoucanseeallyearswehavehadover75%employeeparticipation.

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ObservationParticipationByManagement

Managementexcludingownersparticipationisat100%.

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SpecialAttentionItemsfrom2012AccreditationSiteVisitReport

Aftertheaccreditationprocesswewereencouragedtotargetbehaviorsmorerelevanttosecuritywork.IhaveattachedtwonewObservationformsthatwerecreatedandapprovedbytheemployeesofStewartSecurity.ThelastformwasupdatedonJanuary8,2015andtheoneweuse.

Weareawarethattheaccreditationteamwasencouragingustolookattheentirerefineryandtheaspectsofourjobsthataffecteveryonewhoenterstherefinery.AfterfurtherdiscussionswehavedecidednottomakevehicleinspectionspartoftheObservationprocesstokeeptheprocesspurewitha“NoName,NoBlame”policy.Inspectionsthatuncoverviolationsmustresultindisciplinaryactionsousingtheseasobservationscouldtainttheobservationprocess.

AnotherrecommendationwasthatweconductvideoobservationfromtheSOCandtheSwitchboardoranylocationthatwouldhaveaccesstovideofeedfromMarathon’sperimetercameras.Belowisagraphtoshowtheincreaseinvideoobservationversusselfandpeertopeerobservations.Videoobservationsarecompletedbyaskingthepersontheyarecompletingtheobservationonifitisokaytocompletetheobservation.Aftercompletingtheobservationtheyasktheobservedtocomeandseethemassoonastheycangetawayfromtheirregulardutiessothattheycanhaveaconversationwiththem.Thefeedbackisnotalwayssoon,certainandpositiveduetothefactthattheobservedmaybetiedupatagateforhourscompletingtheirjobduties.

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ButbecauseoftherequestfromtheCambridgeCentertodovideoobservations,observationshaveincreasedandemployeeshavemoreopportunitiesthantheymightnormallyhavegottenpriortotheencouragementofvideoobservations.ThistargetsthestationaryjobsliketheSwitchboard,SOC,andTerminalOperators.

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OurAt-RiskhaveincreasedovertheyearsbyincreasingtheaccessibilityoftheObservationsprocessandgivingustheopportunitytohavepositiveconversationswitheachother.Wefeelat-riskhasincreasedbecausemorepeoplearelookingatthehazardsandarebeingtrainedtoparticipateintheobservationprocess.Wealsohavecompletedsomerefreshertrainingattheendof2014whichkeepstheprocessfreshineveryone’smind.Theendresultisthateveryonewantstogohomeuninjuredaswellastheywanttoencouragetheirco-workerstogohomeuninjured,theybuildstrustbetweeneachofthemwhiledoingobservations.

Wheneverwehaveat-riskscommunicatedthroughourobservationprocesswerelaythatinformationbacktoalltheemployeesthroughdailyToolboxMeetingsandMonthlySafetyMeetings.Ifweneedtoputanynewproceduresinplacewewoulddothatatthistimealso.

Weasawholeweencourage100percentparticipationinoursafetyprograms.AsoftheendofJunewehaveapproximately36percentparticipationinourObservationprocessthisyear.

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AtRisk

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ListedbelowareotherwaysouremployeescanparticipateinourSafetyProgramswithabriefdescriptionofeachcommittee.

1. Observations–Allemployeesareinvitedtoparticipateaftertheyhavebeentrained.Rightnowwehave96percenttrained.15weretrainedjustthepastweekendand8morewillbetrainedthisFriday.10arenewhiresandtakingthetrainingforthefirsttimeandtheresthavejustbeenemployedwithinthelastyear.

2. TEAMS–CommitteeworkshandinhandwiththeBBSObservationProgram.ItisthesteeringcommitteeforBBS.

3. LiveActionDrills–Thiscommitteeplans“LiveActionDrills”forQuarterlyMeetings.Wetrytohave2peryear.

4. DineandDiscover–Acommitteetoleadouremployeestoahealthierfuture.

5. CommunicationTechniques–Improvecommunicationontheobservationprocessbyteachpositivecommunication.Alsojustimprovingcommunicationasawhole.

6. Top4–Top4reasonswhyyouwanttoworksafe.7. NewsandMore–Acommitteetocreateamonthlynewsletterforour

company8. SafetyCommittee–CompletesmonthlyTIERSafetyMeetings.

Eachemployeecanchooseacommitteetobeinvolvedwithhoweveriftheydon’tchoosewedoassignthemacommittee.