Steven Beard DL Conference 2013
8
© Agilisys 2009 At Agilisys we deliver success through innovation… working with our clients to transform services that make a difference to millions of people across the UK 26-28 Hammersmith Grove, Hammersmith, London, W6 7AW P 0845 450 1131 F 0845 450 1132 [email protected] www.agilisys.co.uk © Agilisys 2013. Commercial-in- confidence. CEO 4 December 2013 26-28 Hammersmith Grove, Hammersmith, London, W6 7AW P 0845 450 1131 F 0845 450 1132 [email protected] www.agilisys.co.uk Steven Beard
-
Upload
digileaders -
Category
Business
-
view
968 -
download
5
Transcript of Steven Beard DL Conference 2013
© Agilisys 2009
At Agilisys we deliver success through innovation… working with our clients to transform services that make a difference to millions of people across the UK
26-28 Hammersmith Grove, Hammersmith, London, W6 7AW P 0845 450 1131 F 0845 450 1132 [email protected] www.agilisys.co.uk
© Agilisys 2013. Commercial-in-confidence.
CEO
4 December 2013
26-28 Hammersmith Grove, Hammersmith, London, W6 7AW P 0845 450 1131 F 0845 450 1132 [email protected] www.agilisys.co.uk
Steven Beard
FEAR ANDIGNORANCE
CULTURE IS ONE OF THE MOST SIGNIFICANT BARRIERS TO DIGITAL TRANSFORMATION
Source; MIT Sloan Mgmt/CapGemini 2013 survey
WHERE CULTURE PLAYS A PART
HOW DO WE CREATE SUCH A
CULTURE?
RECOGNISEAND REWARD
ACKNOWLEDGE THAT DIGITAL ISN'T AT ODDS WITH PEOPLE
IP PARTNERS
INFORMATICSIDENTITY
MANAGEMENT
AP
Is
Voice
Any Doc
Digital
ENGAGE“Managing Behaviours”
Self-learning
Citizen
Need
Assisted
Automated
Straight-through-Processing
Voice
Processing
Systems
CitizenSelf-
service
POWERING THE ‘DIGITAL AUTHORITY’
