Office Services DivisionCompany History:

Of the 800 North American Van agents nationwide,Sterling is the 3rd largest with total sales of over $27million. Our size allows us to offer many advantages,

unlike most other moving companies, who use the sameresources to perform all their services, (household goods,

high tech and trade show transportation, storage and officemoving). Sterling has created distinct divisions that

specializes in one service area. This specialization allowsus to become much more proficient in each area, resulting

in better service to our customers. Our Office ServicesDivision is a classic example of this philosophy.Division is a classic example of this philosophy.

Created in 1994, our Office Services Division was createdto meet the needs of the diverse business community of

New England. This Group was created and is managed byJerry Markow and Michael Norton, who between them,

have over 30 years of experience in selling, planning andmanaging office and industrial relocations. The Office

Services Division quickly grew to over 100 people and nowrepresents over $9 million in gross annual sales; more than

many full-size van Line agents.

Over the past few years, we have concentrated on bringingon board the most talented people in the industry, with aneye towards offering our customers a single-source project

team. We have accomplished our goal of becoming oneof the few full commercial moving groups in New England.In addition to our moving services, we offer our customers

installation of modular furniture, computerdisconnect/reconnect, pallet racking, inventory racking,warehouse storage, library shelving & caging. This is allhandled in house. We DO NOT SUBCONTRACT these

tasks as most other movers must.

Office Services Division

Mission Statement:

Move Solutions… Quality, Value and Service

WITHOUT EXCEPTION

And we back it up with:

Experience:

Our Project Managers, of which we have eight, have five to twenty-five years commercialmove management experience each. All are fully versed in the nuances of relocations in ourmove management experience each. All are fully versed in the nuances of relocations in ourvaried market from smaller five person legal offices to three thousand person corporate campuses.We cover the full spectrum of typical office moves, industrial machinery, libraries, high techtesting and manufacturing, forty million dollar server rooms, biotech laboratories and equipment,hospitals, universities and school systems, and hotels.

Our Supervisors all have in excess of ten years commercial supervisory move relatedexperience. Many have been with the division since its creation.

The Drivers are some of the top rated in the business. Their driving skill, load knowledge andbackgrounds insure what goes in at origin arrives as it was taken.

We field eighteen highly trained Installers, well versed in the myriad of cubicle manufacturers’designs and office furniture installation. They also are qualified in pallet rack installations andcompetent assembling such sensitive equipment as bio-safety cabinets.

Our Movers are all our employees. Daily, we field some sixty full timers, supplemented nightsand weekends by our part timers giving us the ability to run one hundred twenty movers for off

hour and weekend moves which are our peak times. We use NO TEMPORARY LABOR.All employees are in house trained, arrive in uniform and prepared to go to work, not to receive onthe job training at your expense.

Capacity:

Sterling is unique in that the size of our Office Services Division allows us to perform many largeprojects simultaneously. We typically have 3-5 large relocations happening on any given Friday and/orSaturday. The size of your particular relocation dictates that the mover must have this type of capacity.Sterling will not have to stop all of our other office moves, in order to service your company, as manyother movers will. As a matter of fact, given the crew sizes needed each weekend, we perform 3-5 jobsof substantial size each weekend simultaneously. This is important since it is inevitable that the vendorselected will be needed by its other customers. A specific example of this is on one recent weekend,when we relocated 20 trailer loads for Oracle, 5 trailer loads for Cisco, 20 trailer loads for HBSR, 5trailer loads for Compaq, and 10 trailer loads for Key3Media, representing a total of 60 trailer loads.Total manpower was 114 men on Saturday. You will find these companies on our reference sheet andwe welcome do diligence on your part.

Reliability:

Office Services Division

Reliability:

It is important to know the capabilities of your chosen mover and trust in their ability to perform at yourhighest levels of expectations. Whether your business is large or small, office related or includes highlysensitive equipment, it is your livelihood. This is precisely how we approach each move.

All projects are discussed in detail with our operations department to insure the proper mix of personneland skill sets are on each job.

Our customers know we honor our commitments, arrive when and as specified and perform asexpected. We do not overbook, as does our competition, requiring temporary labor to fill their crews.We would rather turn down work or endeavor to consider alternate times and dates than providemediocre service with unskilled manpower. Our customers know what to expect, a highly trained,professional crew, whose livelihood is in the moving business.

References:

Attached is a listing of current references, none over two years old. It is important to note that we arenot offering one or two of our best, but one hundred firms from all areas of the marketplace. Weencourage our contacts to be candid as we encourage you to qualify us as your vendor of choice.

The amazing thing is you will know many of the names. If in your field, possibly the contact.

The Sterling Office Services Division is all about meeting and exceeding expectations. Our missionstatement speaks precisely and plainly about what we stand for :

Move Solutions…… Quality, Value and Service…… WITHOUT EXCEPTION

Quality Assurance:

At Sterling, our number one goal is to maintain a consistent level of superiorservice. We understand that anyone can supply superior service, some of thetime. The challenge is designing a system where quality is the rule and not

Office Services Division

time. The challenge is designing a system where quality is the rule and notthe exception.

To reach or goals of excellence in service and consistency:

-No Temporary Labor is Used

-Office Services Division was established with all staff andcrews specifically trained in office moving and related services.

-Project Managers have years of experience in managing largeprojects and run all large projects.

-Single Source Capabilities; ie., we always have an installer oneach crew in case tools are needed, etc.

-It is ingrained in all Sterling Supervisors that the job is notcomplete until all of the customers expectations are met. Ourreferences speak for themselves.

Mover Qualifications:

Location: Sterling has a total of 9 facilities in 4 differentStates. The main headquarters is in in Billerica, MA and theFacility for the Office Services Division is in Chelmsford.

Number of Full Time Employees: Sterling’s OfficeServices Division has 70 full-time and 50 part-tieemployees. The Sterling System has close to 200 full-timeemployees.

Average Length of Service: The average length of servicefor the office moving crew is 5 years. As well, the averagefor the office moving crew is 5 years. As well, the averagelength of service for our supervisory personnel is over10 years. (Note: our Office Services Division has only beenin business since 1994!)

Experience of Supervisory Personnel:Mark Brinson 10 yearsMike Tibando 10 yearsMike Norton 20 yearsSkip Church 16 yearsJohn Palmieri 12 yearsShaun Delaney 15 yearsRick Condon 15 yearsFrank Guerriero 10 yearsSkipper Church 10 yearsGary Battcock 15 yearsMike Quinlan 10 years

Prior to themove, all trafficareas includingfloors, carpeting,walls and cornerswalls and cornersare carefullyprepared withappropriateprotection.

• BuildingPreparation

Insurance Coverage:

Total liability to Sterling for allitems relocated is $.60 per lb.,per article. Additional insurancemay be purchased. Note: Pleasesee attached certificate ofinsurance for all other coverage.

Electronics Labs – TestEquipment

Office Services Division

Labs & Test Equipment

Libraries andStockrooms

•Over 30 tractortrailers, 10 straighttrucks, all with liftgates

Office Services Division

Equipment and Resources

gates

•1,200 dollies

•160 computer carts

•80 panel carts

•150 library carts

•120 trained men &women

Office Services Division

Move Solutions:

Pre-Move - Move Coordinators meeting

In Summary: Sterling Corporation Offers These 6Advantages:

- Single source vendor providing installation, moving and lightrigging services.

- A wide range of experience in handling electronic equipment, labequipment, case goods and modular furniture.

- Estimator / supervisor with years of experience who can advise yourcompany based on direct experience not guesswork.

- Well qualified and trained personnel, familiar with office andindustrial moving.

- Competitive Rates

- A desire to provide the most professional service available.

MoveNumberingSystems, Color

Pre-Move

Full Service Moves

What we do… that adds

VALUE

MovePlans

Move Time Line

Systems, ColorCoding, etc.

Pre-MoveMeetings

On-site ProjectManagement

Post MoveFollow-up