STEPHEN LYNCHSaint Cloud, FL 34769 917-693-3809 / 732-887-2488 stolynch@hotmail.com

Network + Certified ProfessionalExperienced Certified Productive

Certified Network+ Certified Comptia A+ Computer Networks Good Communication Organizations Skills

Typewriting Multitasked Leadership Service Oriented Team Player

Problem Solver Critical Thinking Fast Learner Time Management

CORE COMPETENCIES

Vast understanding, administrating, configuring and troubleshooting, Client support, installing, monitoring and troubleshooting computer systems and peripherals,

including printers, mobile devices, desktop and laptops. Manage Windows Operating Systems, troubleshooting Windows 8, Windows 7, Vista, XP, 2000,

ME, 9x versions. Setting up and maintaining user desktop environments including roaming profiles, emails, firewalls, anti-virus and anti-spyware among others.

Vast networking knowledge, including routers, switches, and wireless devices. Preparation, installation, tone, identifying and troubleshooting Cat5, Cat6, RJ11 and RG6

cabling. Troubleshoot, repaired, install and maintained PC related hardware on the company’s network.

Employment History Premise Technician03/2010 - 11/2011 AT&T Orlando, FL

New installs for AT&T's U-Verse service of TV,Internet and Voip. Repaired to restore customers service. Reviewed customer's orders prior to installs.

Performed scheduled work. Reviewed all services with customer and made sure all services up and running. Ran new and replaced coax lines for service, as well as cat-5 telephone lines. Stocked and maintained service truck. Light maintenance on truck. Sold new services to customer's.

Field Technician09/1994 - 02/2009 Verizon Communications New York, NYLine Construction Department

Climbed poles and ladders,used trucked mounted aerial lifts. Entered areas such as manholes,vaults in order to inspect,install and maintain

telephone equipment. Drove and did light maintenance on company vehicle. Had privilege of installing Verizon's new service FIOS which was placed initially in

Staten Island,NY. Served as liaison between customer and engineer. Set up and Installed new telephone equipment in new and renovated buildings in a

neat,professional manner. Did necessary digging for new poles with digger derrick. Used steel winch portable or from truck to pull cables in ducts through manholes,ducts

to building for new telephone service. Read prints for service prepared by engineer,visualized job with co-workers then put

plan of action to work and accomplished job.

 Splicing Department

Prepared cable for splicing work by tagging,color coded each group of wires with tags,toned out each group of wires to identify proper telephone pairs.

Spliced telephone pairs together with appropriate conductors according to climate conditions.

Installed proper case to ensure moisture proof protection. Assisted with restoration of the Verizon communications network in lower Manhattan in

financial district. Identified trouble spots in cable and did needed repair work.

 Proactive Maintenance Department

Conducted fault locating tests with various electronic equipment in older copper or lead cables to find troubled areas to repair reducing Verizon's need to replace whole to ensure customers outstanding service.

 Installation and Repair Department

Analyze test reading, computer printouts and trouble reports to determine equipment repair needs and needed repair methods.

Consulted residential / business customers for input to accomplish needed repairs. - Identified and located troubles from customers D / mark to Central Office.

Conducted myself in professional manner in resolved issue with customers service making a good impression on Verizon.

EDUCATION / CERTIFICATION

COMPTIA Network+ Certified ProfessionalTECO, Kissimmee, FL 2014

HVACLincoln Technical Institute NJ 07/2007

EPA CertifiedEsco Institute 07/2009