STAUS OF IMPLEMENTATION REPORT OF … report on the status of... · 7 EXECUTIVE SUMMARY...

2017/1

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REPORT ON THE STATUS OF IMPLEMENTATION OF OPERATIONS MANAGEMENT

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Contents

EXECUTIVE SUMMARY ........................................................................................................................................ 7

Governance Arrangements ................................................................................................................................. 8

1. INTRODUCTION .............................................................................................................................. 9

2. RESPONSE BY DEPARTMENTS .................................................................................................. 10

3. CATEGORIES FOR ANALYSIS OF RESPONSES ........................................................................ 12

3.1 OVERALL ANALYSIS OF RESPONSES RECEIVED .................................................................... 13

Table 1: Governance Arrangements : Overview of all responses ................................................................. 13

Table 2: Governance Arrangements : National Departments ....................................................................... 14

Table 3: Governance Arrangements : Overview of Provincial responses ..................................................... 14

Table 4: Status of Implementation: Overview of all responses ..................................................................... 15

Table 5: Status of Implementation: Overview of National Departments ....................................................... 15

Table 6: Status of Implementation: Overview of Provincial Departments ..................................................... 16

Table 7: Location of Capacity: Overview of all responses ............................................................................ 16

Table 8: Location of Capacity: Overview of National Responses ................................................................. 17

Table 9: Location of Capacity: Overview of Provincial Responses ............................................................... 17

Table 10: Building Blocks in place : Overview of all Responses ................................................................... 18

Table 11: Building Blocks in place : Overview of National Responses ......................................................... 18

Table 12: Building Blocks in place : Overview of Provincial Responses ....................................................... 19

Table 13: Level of implementation - Overview of all Responses .................................................................. 19

Table 14: Level of implementation - Overview of National Responses ......................................................... 20

Table 15: Level of implementation - Overview of Provincial Responses ...................................................... 20

Table 16: Review - Overview of all Responses ............................................................................................ 21

Table 17: Review - Overview of National Responses .................................................................................. 21

Table 18: Review - Overview of Provincial Responses ................................................................................ 21

3.2 ANALYSIS OF NATIONAL DEPARTMENTS ................................................................................. 22

3.2.1 Department of Basic Education ...................................................................................................... 22

3.2.2 Civilian Secretariat for Police Service ............................................................................................. 22

3.2.3 Department of Communications ..................................................................................................... 23

3.2.4 Department of Cooperative Governance ........................................................................................ 23

3.2.5 Department of Defence .................................................................................................................. 24

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3.2.6 Department of Environmental Affairs .............................................................................................. 24

3.2.7 Department of Health ..................................................................................................................... 25

3.2.8 Department of Higher Education and Training ............................................................................... 25

3.2.9 Department of Home Affairs ........................................................................................................... 26

3.2.10 Department of Human Settlements ................................................................................................ 26

3.2.11 Department of International Relations and Cooperation ................................................................. 27

3.2.12 Department Labour ......................................................................................................................... 27

3.2.13 Department of Mineral Resources .................................................................................................. 28

3.2.14 Department of Military Veterans ..................................................................................................... 28

3.2.15 National School of Government ...................................................................................................... 29

3.2.16 National Treasury ........................................................................................................................... 29

3.2.17 Office of the Chief Justice ............................................................................................................... 30

3.2.18 Department of Planning, Monitoring and Evaluation....................................................................... 30

3.2.19 Office of the Public Service Commission ........................................................................................ 31

3.2.20 Department of Rural Development and Land Reform .................................................................... 31

3.2.21 Department of Small Business Development ................................................................................. 32

3.2.22 Department of Science and Technology ......................................................................................... 32

3.2.23 South African Police Service .......................................................................................................... 33

3.2.24 Department of Sport and Recreation .............................................................................................. 33

3.2.25 Department of Tourism ................................................................................................................... 34

3.2.26 Department of Trade and Industry .................................................................................................. 34

3.2.27 Department of Transport ................................................................................................................ 35

3.2.28 Department of Water and Sanitation .............................................................................................. 35

3.2.29 Department of Women ................................................................................................................... 36

3.3 ANALYSIS OF PROVINCIAL DEPARTMENTS ............................................................................. 37

3.3.1 EASTERN CAPE (REFER TO ANNEXURE C1 FOR AN ANALYSIS SUMMARY) ........................ 37

3.3.1.1 Office of the Premier ....................................................................................................................... 37

3.3.1.2 Department of Cooperative Governance & Traditional Affairs ........................................................ 37

3.3.1.3 Economic Development, Environmental Affairs and Tourism ......................................................... 38

3.3.1.4 Department of Education ................................................................................................................ 38

3.3.1.5 Department of Health ..................................................................................................................... 39

3.3.1.6 Department of Human Settlement .................................................................................................. 39

3.3.1.7 Provincial Treasury ......................................................................................................................... 40

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3.3.1.8 Department of Roads and Public Works ......................................................................................... 40

3.3.1.9 Department of Rural Development and Agrarian Reform ............................................................... 41

3.3.1.10 Department of Safety and Liaison .................................................................................................. 41

3.3.1.11 Department of Social Development ................................................................................................ 42

3.3.1.12 Department of Sport, Recreation, Arts and Culture ........................................................................ 42

3.3.1.13 Department of Transport ................................................................................................................ 43

3.3.2 FREE STATE – REFER TO ANNEXURE C2 FOR SUMMARY ..................................................... 44


3.3.2.2 Department of Economic, Small Business Development, Tourism and Environmental Affairs

(DESTEA) ....................................................................................................................................... 44



3.3.2.5 Department of Human Settlements ................................................................................................ 46


3.3.2.7 Department of Police, Roads and Transport .................................................................................. 47

3.3.2.8 Department of Public Works and Infrastructure .............................................................................. 47

3.3.3 GAUTENG - (REFER TO ANNEXURE C3 FOR AN ANALYSIS SUMMARY) ............................... 48


3.3.3.2 Department of Agriculture and Rural Development ........................................................................ 48

3.3.3.3 Department of Cooperative Governance & Traditional Affairs (COGTA) ........................................ 49

3.3.3.4 Department of Community Safety ................................................................................................... 49

3.3.3.5 Department of Economic Development .......................................................................................... 50


3.3.3.7 Department of E-Government......................................................................................................... 51



3.3.3.10 Department of Infrastructure Development ..................................................................................... 52


3.3.3.12 Department of Roads and Transport .............................................................................................. 53


3.3.3.14 Department of Sports Arts, Culture and Recreation ....................................................................... 54

3.3.4 KWAZULU NATAL - (REFER TO ANNEXURE C4 FOR AN ANALYSIS SUMMARY) ................... 55



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3.3.4.3 Department of Arts and Culture ...................................................................................................... 56

3.3.4.4 Department of Corporate Governance and Traditional Affairs (COGTA) ....................................... 56

3.3.4.5 Department of Community Safety and Liaison ............................................................................... 57






3.3.5 LIMPOPO - (REFER TO ANNEXURE C5 FOR AN ANALYSIS SUMMARY) ................................. 60



3.3.5.3 COGHSTA ...................................................................................................................................... 61

3.3.5.4 Department of Economic Development, Environment and Tourism ............................................... 61




3.3.5.8 Department of Public Works, Roads and Infrastructure.................................................................. 63



3.3.6 MPUMALANGA - (REFER TO ANNEXURE C6 FOR AN ANALYSIS SUMMARY) ........................ 65

3.3.6.1 Department of Agriculture, Rural Development, Land and Environmental Affairs .......................... 65

3.3.6.2 Department of Culture, Sport and Recreation ................................................................................ 65




3.3.7 NORTHERN CAPE - (REFER TO ANNEXURE C7 FOR AN ANALYSIS SUMMARY) .................. 68

3.3.7.1 Office of the Premier (OTP) ............................................................................................................ 68

3.3.7.2 Department of Agriculture, Land Reform and Rural Development ................................................. 68

3.3.7.3 Co-operative Governance, Human Settlement and Traditional Affairs (COGHSTA) ...................... 69

3.3.7.4 Department of Economic Development and Tourism ..................................................................... 69

3.3.7.5 Department of Environment and Nature Conversation ................................................................... 70


3.3.7.7 Department of Sport, Arts and Culture ........................................................................................... 71

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3.3.8 NORTH WEST - (REFER TO ANNEXURE C8 FOR AN ANALYSIS SUMMARY) ......................... 72


3.3.8.2 Community Safety and Transport Management ............................................................................. 72

3.3.8.3 Department of Culture, Arts and Traditional Affairs ........................................................................ 73

3.3.8.4 Department of Economy and Enterprise Development................................................................... 73

3.3.8.5 Department of Education and Sport Development ......................................................................... 74

3.3.8.6 Department of Finance ................................................................................................................... 74


3.3.8.8 Department of Rural, Environment and Agriculture Development .................................................. 75

3.3.8.9 Department of Tourism ................................................................................................................... 76

3.3.9 WESTERN CAPE - (REFER TO ANNEXURE C9 FOR AN ANALYSIS SUMMARY) .................... 77

3.3.9.1 All 13 Departments ......................................................................................................................... 77

4. SUPPORT PROVIDED BY DPSA .................................................................................................. 78

5 RECOMMENDATIONS AND CONCLUSION ................................................................................. 79

5.1 Governance Arrangements ............................................................................................................ 79

5.2 Status of implementation ................................................................................................................ 79

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EXECUTIVE SUMMARY

Introduction:

The Medium Term Strategic Framework requires the DPSA to report specifically on the implementation status of

the following operations management ‘building blocks’: Service Delivery Model (SDM), Business Process

Management (BPM), Standard Operating Procedures (SOPs), Service Standards (SS) and Service Charters (SC).

This report therefore provides information on the implementation status of the afore-mentioned building blocks in

departments within sectors where the DPSA has provided direct institutional support, notably Environmental

Affairs, International Relations and Cooperation, National School of Government and Women. It furthermore

provides information on the implementation status of operations managements in provincial and national

departments that were formally requested to submit such data electronically or in writing

Findings:

117 Departments have responded to the questionnaire. It shows that there is adequate capacity in place for all five

building blocks; however the status of implementation is still fairly low.

It is evident from that the majority departments have not institutionalised the OMF in terms of having relevant

internal polices, guidelines, implementation plans and information repositories in place. As in last year’s report, this

is still a concern given that most departments have indicated that they do have the required capacity and

departmental support to implement the OMF.

The majority of departments have approved SDMs, SS and SC that are in place. It should be noted however, that

with BPM and SOPs, majority departments have drafts in place. This is attributed to the focussed support (BPM

and SOP) that was given by the DPSA during the financial year

The status of implementation on SDM, BPM and SOPs is fairly low in relation to SS and SC. It is also important to

note the implementation is fairly low overall in comparison to the high level of departmental support and capacity

available in departments.

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Recommendations:

Governance Arrangements

Emanating from the report, it is apparent that there are pockets of excellence such as in the Eastern Cape, KwaZulu

Natal, North West, Gauteng and Western Cape. These provinces have aligned their respective policies, toolkits

and implementation plan to the OMF. There is dedicated capacity within the afore-mentioned Offices of the Premier

to implement the Operations Management value chain.

It is recommended that:

Departments customise the OMF and supporting toolkits within their respective departments and adopt these

documents as departmental policies and guidelines.

It is recommended that the capacity for OMF is aligned to the generic structure for Programme

Status of implementation

Despite the efforts of the DPSA in terms of the advocacy and capacity building workshops there has been a low

implementation rate in other departments and provinces. The majority of departments have approved SS and SC

in place and fully implemented. However the status of implementation on SDM, BPM and SOPs is low in relation

to SS and SC. It is also important to note the implementation is low overall in comparison to the departmental

support and capacity available in departments.

It is recommended that:

All departments ensure that one principal user and various sub-users responsible for Operations Management

are registered on the system.

Departments utilise the audio-visuals to assist them in the institutionalisation and implementation of the OMF

Selected building blocks of operations management be included in the MPAT at a basic level to encourage

departments to implement the OMF.

DPSA continue engagements with the National School of Government to develop an online curriculum on

Operations Management.

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1. INTRODUCTION

Government’s Medium Term Strategic Framework (MTSF) identifies operations management as a priority focus of

work for the period 2014 - 2019. As such, a key output of the MTSF is that the Department of Public Service and

Administration (DPSA) should provide institutional support to provincial and national government departments and

report on the implementation status of the Operations Management Framework (OMF) in the 2017-2018 financial

year period.

The MTSF requires the DPSA to report specifically on the implementation status of the following operations

management ‘building blocks’: Service Delivery Model (SDM), Business Process Management (BPM), Standard

Operating Procedures (SOPs), Service Standards (SS) and Service Charters (SC).

This report therefore provides information on the implementation status of the afore-mentioned building blocks in

departments within sectors where the DPSA has provided direct institutional support, notably Environmental

Affairs, Women, International Relations and Co-operation and National School of Government. It furthermore

provides information on the implementation status of operations managements in provincial and national

departments that were formally requested to submit such data in writing (Letter of request and standardised

response template attached as Annexure A).

Also, departments that are currently registered on the OMF web-enabled-system (WES) were requested to

complete an electronic questionnaire on operations management implementation progress. All these departmental

responses are included in this report.

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2. RESPONSE BY DEPARTMENTS

Altogether 117 responses were received from a total of 164 national and provincial departments. This represents

a 71% response rate, which is an improvement on the 65% response rate of the previous financial year. The letters

with the template was sent in October 2017 with a deadline for inputs of 26 January 2018. Of the 117 departments,

29 responses were from National Departments and the remaining 88 responses were from provincial departments.

As of 6 February 2017, only the following submissions had been received:

National Twenty Nine (29) responses were received from the following national departments: 1. Department of Basic Education 2. Civilian Secretariat for Police 3. Department of Co-operative Governance 4. Department of Communications 5. Department of Defence 6. Department of Environmental Affairs 7. Department of Health 8. Department of Higher Education and Training 9. Department of Human Settlements 10. Department of Home Affairs 11. Department of International Relations and Co-operation 12. Department of Labour 13. Department of Military Veterans 14. Department of Mineral Resources 15. National School of Government 16. National Treasury 17. Office of the Chief Justice 18. Department of Planning, Monitoring and Evaluation 19. Office of the Public Service Commission 20. Department of Rural Development and Land Reform 21. Department of Small Business Development 22. Department of Science and Technology 23. Department of Tourism 24. Department of Trade and Industry 25. Department of Transport 26. South African Police Service 27. Department of Sport and Recreation 28. Department of Water and Sanitation 29. Department of Women

Eastern Cape Thirteen responses were received from: 1. Office of the Premier 2. Department of Corporative Governance and Traditional Affairs 3. Department of Economic Development, Environment Affairs and Tourism 4. Department of Education 5. Department of Health 6. Department of Human Settlements 7. Provincial Treasury

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8. Department of Roads and Public Works 9. Department of Rural Development and Agrarian Reform 10. Department of Safety and Liaison 11. Department of Sports, Recreation Arts and Culture 12. Department of Social Development 13. Department of Transport

Free State Eight (8) responses were received from: 1. Office of the Premier 2. Department of Economic, Small Business Development, Tourism and

Environmental Affairs (DESTEA) 3. Department of Education 4. Department of Health 5. Department of Human Settlements 6. Department of Police. Roads and Transport 7. Provincial Treasury 8. Department of Public Works and Infrastructure

Gauteng Fourteen (14) responses were received from: 1. Office of the Premier 2. Department of Agriculture and Rural Development 3. Department of Community Safety 4. Department of Corporative Governance and Traditional Affairs 5. Department of Economic Development 6. Department of Education 7. Department of E-Government 8. Department of Human Settlements 9. Department of Infrastructure Development 10. Department of Provincial Treasury 11. Department of Roads and Transport 12. Department of Social Development 13. Department of Sports, Arts, Culture and Recreation 14. Department of Health

KwaZulu Natal There were ten (10) responses received from: 1. Office of the Premier 2. Department of Agriculture and Rural Development 3. Department of Arts and Culture 4. Department of Community Safety and Liaison 5. Department of Co-operative Governance and Traditional Affairs (COGTA) 6. Department of Education 7. Department of Health 8. Department of Human Settlements 9. Department of Provincial Treasury 10. Department of Transport

Limpopo There were ten (10) responses from: 1. Office of the Premier 2. Department of Agriculture and Rural Development 3. Department of Co-operative Governance, Human Settlements and

Traditional Affairs (COGHSTA) 4. Department of Economic Development, Environment and Tourism 5. Department of Education 6. Department of Health 7. Provincial Treasury

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8. Department of Public Works, Roads and Infrastructure 9. Department of Social Development 10. Department of Transport

Mpumalanga There were five (5) responses received from: 1. Department of Agriculture, Rural Development, Land and Environmental

Affairs 2. Department of Culture, Sport and Recreation 3. Department of Education 4. Provincial Treasury 5. Department of Social Development

Northern Cape There were seven (7) responses received from: 1. Office of the Premier 2. Department of Agriculture, Land Reform and Rural Development 3. Department of Co-operative Governance, Human Settlements and

Traditional Affairs (COGHSTA) 4. Department of Economic Development and Tourism 5. Department of Environment and Nature Conversation 6. Provincial Treasury 7. Department of Sports, Arts and Culture

North West There were eight (8) responses were received from: 1. Office of the Premier 2. Department of Community Safety and Transport Management 3. Department of Culture, Arts and Traditional Affairs 4. Department of Education and Sport Development 5. Department of Finance 6. Department of Health 7. Department of Rural, Environment and Agriculture Development 8. Department of Tourism

Western Cape A response received from OTP who coordinates and transversally supports all 13 Departments on operations management in the province. 1. Department of Agriculture 2. Department of Community Safety 3. Department of Cultural Affairs and Sport 4. Department of Economic Development and Tourism 5. Department of Education 6. Department of Environmental Affairs and Development Planning 7. Department of Health 8. Department of Human Settlements 9. Department of Local Government 10. Department of the Premier 11. Provincial Treasury 12. Department of Social Development 13. Department of Transport and Public Works

3. CATEGORIES FOR ANALYSIS OF RESPONSES

In analysing the 117 responses, DPSA looked at the following categories:

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(a) Governance Arrangements:

The intention was to determine whether departments had:

Institutionalised SDMs, BPM, SOPs, SS and SC within the respective departments.

Specific toolkits or guidelines in place to implement SDM, BPM, SOPs, SS and SC within the respective

departments.

Specific implementation plans in place with regard to activities, dates and roles and responsibilities to roll

out SDM, BPM, SOPs, SS and SC.

Capacity in place and location of capacity with regard to the implementation of SDM, BPM, SOPs, SS and

SC.

A central repository (document management system) in place with regard to the implementation and

management of SDM, BPM, SOPs, SS and SC.

(b) Status of Implementation of the OMF Building Blocks:

The intention was to determine whether departments had:

Approved SDM, BPM, SOPs, SS and SC in place.

Implemented SDM, BPM, SOPs, SS and SC.

Reviewed and updated SDM, BPM, SOPs, SS and SC.

3.1 OVERALL ANALYSIS OF RESPONSES RECEIVED

The tables below indicates the percentage of the 117 Departments that have responded to the questionnaire.

The data was further analysed to reflect the governance and implementation levels at national (29 responses) and

provincial level (88 responses).

Table 1: Governance Arrangements : Overview of all responses

Policy GuidelinesImplementation

PlanCapacity

DepartmentalSupport

DocumentManagement

SDM 44 45 57 96 104 63

BPM 42 43 51 96 112 60

SOPS 43 46 53 95 110 64

SS 49 54 55 100 110 66

SC 49 52 55 101 112 66

020406080

100120

Governance Arrangements: Overview of all Responses

SDM BPM SOPS SS SC

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Table 2: Governance Arrangements : National Departments

Table 3: Governance Arrangements : Overview of Provincial responses

It is evident from the Tables 1-3 above that the majority departments have not institutionalised the OMF. Only a

few departments have relevant internal polices, guidelines, implementation plans and document management

systems in place as per the information above. This is a concern given that most departments have indicated that

they do have the required capacity and departmental support to implement the OMF.


PlanCapacity

DepartmentalSupport

DocumentManagement

SDM 39 40 41 73 81 51

BPM 34 34 37 71 78 46

SOPS 38 39 41 71 77 50

SS 43 48 44 78 77 53

SC 43 45 43 79 77 53

0102030405060708090

Governance Arrangements: Provincial

SDM BPM SOPS SS SC


PlanCapacity

DepartmentalSupport

DocumentManagement

SDM 5 5 16 23 23 12

BPM 8 9 14 25 24 14

SOPS 5 7 12 24 23 14

SS 6 6 11 22 23 13

SC 6 7 12 22 25 13

0

5

10

15

20

25

30

Governance Arrangements: National

SDM BPM SOPS SS SC

15

The tables below (table 4-6) reflects a holistic view on all categories of the implementation criteria. i.e. building

blocks in place, status of implementation and review status

Table 4: Status of Implementation: Overview of all responses

The majority departments have approved SDMs (64), SS (64) and SC (90) that are in place of 117 departments.

It should be noted however, that with BPM (81) and SOPs (75), majority departments have drafts in place. The

deduction can be made that advocacy and implementation support rendered throughout the financial year has had

a positive impact on implementation.

Table 5: Status of Implementation: Overview of National Departments

Approved DraftNot inplace

Fullyimplement

ed

Partiallyimplement

ed

Notimplement

edReviewed

Partiallyreviewed

Notreviewed

SDM 64 34 19 42 34 42 31 3 83

BPM 6 81 30 7 77 34 22 43 52

SOPS 16 75 26 30 55 33 29 46 42

SS 64 43 10 62 35 21 29 28 60

SC 90 19 8 98 13 7 87 9 21

0

20

40

60

80

100

120

Status of implementation - Overview of all Responses

SDM BPM SOPS SS SC

Approved DraftNot inplace

Fullyimplement

ed

Partiallyimplement

ed

Notimplement

edReviewed

Partiallyreviewed

Notrveiewed

SDM 15 9 5 10 8 11 10 0 19

BPM 4 23 2 5 20 4 4 14 11

SOPS 5 20 4 7 17 5 5 15 9

SS 7 16 6 4 13 12 7 12 10

SC 17 8 4 19 5 5 19 4 6

0

5

10

15

20

25Status of implementation - National

SDM BPM SOPS SS SC

16

Table 6: Status of Implementation: Overview of Provincial Departments

The tables below (table 7-9) reflects a holistic view on the location of capacity within departments for the

implementation of the OMF building blocks. It is clear that most capacity is spread between Organisational Design

and Strategic Planning Units.

Table 7: Location of Capacity: Overview of all responses

Approved Draft Not in placeFully

implemented

Partiallyimplemente

d

Notimplemente

dReviewed

Partiallyreviewed

Notreviewed

SDM 49 25 14 32 26 30 21 3 64

BPM 2 58 28 2 57 29 18 29 41

SOPS 11 55 22 23 38 27 24 31 33

SS 57 27 4 58 22 8 22 16 50

SC 73 11 4 79 8 1 68 5 15

0102030405060708090

Status of implementation - Provincial

SDM BPM SOPS SS SC

Strategic PlanningOrganisational

Design

ChangeManagement andService DeliveryImprovement

Batho Pele Other

SDM 28 38 9 2 24

BPM 19 52 3 1 28

SOPS 26 44 4 1 28

SS 28 16 21 8 23

SC 25 17 21 8 24

0

10

20

30

40

50

60

Location of Capacity - Overview of all Responses

SDM BPM SOPS SS SC

17

Table 8: Location of Capacity: Overview of National Responses

Table 9: Location of Capacity: Overview of Provincial Responses

The tables (tables 10-18) hereafter provide a breakdown of each of the categories: building blocks in place, level

of implementation and the review of building blocks.

05

1015202530354045

Location of Capacity - Provincial

SDM BPM SOPS SS SC

Strategic Planning Organisational DesignChange Managementand Service Delivery

ImprovementBatho Pele Other

SDM 9 6 2 0 5

BPM 6 11 0 0 7

SOPS 7 9 0 0 7

SS 11 3 2 0 5

SC 10 5 2 0 4

0

2

4

6

8

10

12

Location of Capacity - National

SDM BPM SOPS SS SC

18

Table 10: Building Blocks in place : Overview of all Responses

Table 11: Building Blocks in place : Overview of National Responses

Approved Draft Not in place

SDM 64 34 19

BPM 6 81 30

SOPs 16 75 26

SS 64 43 10

SC 90 19 8

0102030405060708090

100

Building Blocks in Place - Overview of all Responses

SDM BPM SOPs SS SC


SDM 15 9 3

BPM 4 23 2

SOPs 5 20 4

SS 7 16 6

SC 17 8 4

0

5

10

15

20

25

Building Blocks in Place - National

SDM BPM SOPs SS SC

19

Table 12: Building Blocks in place : Overview of Provincial Responses

Table 13-15 reflects that the implementation of SS and SC is relatively higher that the level of implementation of

the remaining building blocks. It is also noted that the implementation of the SS in provinces increases the

average of overall implementation. Thus implementation at national level regarding SS is low.

Table 13: Level of implementation - Overview of all Responses


SDM 49 25 14

BPM 2 58 28

SOPs 11 55 22

SS 57 27 4

SC 73 11 4

01020304050607080

Building Blocks in Place - Provincial

SDM BPM SOPs SS SC

Fully implemented Partially implemented Not implemented

SDM 42 34 41

BPM 7 77 33

SOPS 30 55 32

SS 62 35 20

SC 98 13 6

0

20

40

60

80

100

120

Level of Implementation: Overview of all Responses

SDM BPM SOPS SS SC

20

Table 14: Level of implementation - Overview of National Responses

Table 15: Level of implementation - Overview of Provincial Responses

It is evident from Tables 16-18 below that much attention is given to the full review of SC only.


SDM 10 8 11

BPM 5 20 4

SOPS 7 17 5

SS 4 13 12

SC 19 5 5

0

5

10

15

20

25

Level of Implementation - National

SDM BPM SOPS SS SC


SDM 32 26 30

BPM 2 57 29

SOPS 23 38 27

SS 58 22 8

SC 79 8 1

0

10

2030

40

50

6070

80

90

Level of Implementation - Provincial

SDM BPM SOPS SS SC

21

Table 16: Review - Overview of all Responses

Table 17: Review - Overview of National Responses

Table 18: Review - Overview of Provincial Responses

Reviewed fullyReviewed for selected

servicesNot reviewed

SDM 31 3 83

BPM 22 43 52

SOPS 29 46 42

SS 29 28 60

SC 87 9 21

0

20

40

60

80

100

Review: Overview of all Responses

SDM BPM SOPS SS SC

Reviewed fullyReviewed for selected

servicesNot reviewed

SDM 10 0 19

BPM 4 14 11

SOPS 5 15 9

SS 7 12 10

SC 19 4 6

0

5

10

15

20Review: National

SDM BPM SOPS SS SC

Reviewed fully Reviewed for selected services Not reviewed

SDM 21 3 64

BPM 18 29 41

SOPS 24 31 33

SS 22 16 50

SC 68 5 15

0

10

20

30

40

50

60

70

80Review: Provincial SDM BPM SOPS SS SC

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3.2 ANALYSIS OF NATIONAL DEPARTMENTS

(REFER TO ANNEXURE B FOR AN ANALYSIS SUMMARY).

3.2.1 Department of Basic Education


The National Department of Basic Education has approved policies and implementation plans in place for all five

building blocks. The Department has an approved guideline in place for BPM, SOPs, SS and SC only. It is noted

that there is full time dedicated capacity in place for all building blocks. The location of the capacity is within the

Office of the Director-General. There is full departmental support and buy-in in place for all building blocks. The

Department has a fully-fledged document management system in place for OMF. There is a change management

plan in place for the implementation of the OMF building blocks.

(b) Status of Implementation:

The Department has an approved SDM in place that is partially implemented. The SDM is reviewed annually in

line with mandate and functions. BPMs are available for selected services only (61-80%). SOPs are in place for

all services. BPMs and SOPs are reviewed and updated for selected services only. SS are in place for all services.

An approved SC is in place. SS and SC are reviewed and updated regularly.

3.2.2 Civilian Secretariat for Police Service


The Civilian Secretariat has no policies, guidelines and implementation plans in place for all five building blocks. It

is noted that there is full time dedicated capacity in place for all building blocks. The location of the capacity is

within the Organisational Design. There is full departmental support and buy-in in place for all building blocks. The

Department has no document management system and no change management plan in place for the

implementation of the OMF building blocks.


The Department has an approved SDM in place that has not been implemented or reviewed. BPMs are available

for selected services only (41-60%). SOPs are in place for selected services. BPMs and SOPs are not reviewed.

No SS and SC are in place for all services.

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3.2.3 Department of Communications


The Department of Communications has no policy, toolkits and implementation plans in place for all five building

blocks. It is noted that there is part time dedicated capacity and limited departmental support and buy-in in place

for all five building blocks. The location of capacity for all five building blocks are located within the Strategic

Planning Unit. The Department is using the DPSA web enabled system as a document management system for

SS and SC. There is no change management plan in place for the implementation of the OMF building blocks.


The Department has no SDM. BPMs are in place for selected services (1-20%) which are reviewed and updated.

There are SOPs in place for selected services only which are reviewed and updated accordingly. No SS are in

place. An approved SC is in place that is service point specific which is reviewed on an annual basis and updated

accordingly.

3.2.4 Department of Cooperative Governance


The Department of Co-operative Governance has no approved policies and guidelines in place for all five building

blocks. There are draft implementation plans in place for all building blocks. It is noted that there is part time

capacity in place for all five building blocks. The capacity for SDM, BPM, SOPs and SS are located within the

Strategic Planning unit and capacity for the SC is located in the Organisation Design Unit. There is limited

departmental support for all building blocks. The Department has no document management system and no

change management plan in place for the implementation of the OMF building blocks.


The Department of Cooperative Governance has a draft SDM in place only for support services. The draft SDM

has not been implemented nor reviewed. There are selected BPMs (1-20%) in place which are not reviewed nor

monitored. SOPS and SS are in place for selected services which are reviewed and updated accordingly. An

approved SC is in place which is reviewed and updated regularly.

24

3.2.5 Department of Defence


The Department of Defence has an approved policy, guideline toolkit and implementation plan in place for BPM

only. It is noted that there is full-time dedicated capacity for BPM and part time capacity for SDM. The capacity for

BPM is located in the Organisation Design Unit whilst the capacity for SDM is located with the Change Management

and Service Delivery Improvement Unit. There is full departmental support and buy-in for the development,

implementation and maintenance for SDM and BPM only. The Department is using a partially implemented

document management system for BPM only. There is no change management plan in place.


The Department has a draft SDM in place. The draft SDM has not been implemented nor reviewed Maps are

available for selected services (41-60%). Maps are reviewed and updated accordingly. There are no SOPs, SS

and SC in place.

3.2.6 Department of Environmental Affairs


The National Department of Environmental Affairs has draft policies, toolkits and implementation plans in place for

BPM and SOPs only. It is noted that there is full time dedicated capacity in place for SS and SC and part time

capacity for BPM and SOPs, however there is no capacity in place for SDM. The location of capacity for BPM and

SOPs are outside the identified areas of the options in the questionnaire and the capacity for SS and SC are within

the Strategic Planning Unit. There is full Departmental support and buy-in in place for SDM, BPM, SS and SC only.

The Department has a fully-fledged document management system for all building blocks. There is no change

management plan in place for the implementation of the OMF building blocks.


The Department has an approved SDM which is fully implemented. The SDM has not been reviewed. The

Department has BPMs available for selected services only (1-20%). Maps are reviewed and updated for selected

services only. There are SOPs in place for selected services which are reviewed and updated accordingly. SS are

in place for all services. An approved SC is in place that is service point specific. SC is reviewed and updated

regularly.

25

3.2.7 Department of Health


The National Department of Health has no approved policies, toolkits and implementation plans in place for all five

building blocks. It is noted that there is part time dedicated capacity in place for all building blocks. There is full

Departmental support and buy-in in place for SDM, BPM, SS and SC only. The Department has partially

implemented system in place for OMF building blocks. The Department has a fully-fledged document management

system for SDM and BPM only. There is no change management plan in place for the implementation of the OMF

building blocks.


The Department has an approved SDM in place, which is partially implemented. The SDM has not been reviewed.

The Department has BPMs available for selected services only (41-60%). Maps are reviewed and updated for

selected services only. There are SOPs and SS in place for selected services only. A draft SC is in place that is

service point specific. SC is reviewed and updated with selected information only.

3.2.8 Department of Higher Education and Training


The Department of Higher Education and Training has no policies, toolkits and implementation plans in place for

all five building blocks. It is noted that there is no dedicated capacity and no departmental support and buy-in for

all five building blocks. The Department has no document management system and no change management plan

in place for the implementation of the OMF building blocks.


The Department has no SDM in place. BPMs are available for selected services only (1-20%) which are reviewed

and updated accordingly. There are SOPs in place for selected services only which are reviewed and updated

accordingly. SS are available for selected services. An approved SC is in place that is service point specific. SS

are reviewed and updated for selected services only and SC are reviewed on an annual basis and updated

regularly.

26

3.2.9 Department of Home Affairs


The National Department of Home Affairs has no approved policies and toolkits for all five building blocks. There

are however implementation plans in place for SS and SC only. It is noted that there is part time dedicated capacity

in place for SDM and BPM and full time capacity for SOPs, SS and SC. The capacity for SC is located within the

Strategic Planning unit while the capacity for the four remaining building blocks is located in areas outside the

identified areas. There is full departmental support and buy-in in place for SOPs and limited buy in and support

SDM, BPM, SS and SC. The Department has no document management system and no change management



The Department has a draft SDM in place which has been implemented and reviewed. The SDM has not been

reviewed. The Department has BPMs, SOPs and SS available for all services. An approved SC is in place that is

service point specific. All building blocks are reviewed and updated regularly.

3.2.10 Department of Human Settlements


The Department of Human Settlements has no approved policies in place for all five building blocks. There is a

draft guideline for SOPs only. There is an approved implementation plan in place for BPM and SOPs only. It is

noted that there is part time capacity in place for SDM, BPM, SOPs and no capacity for SS and SC. The capacity

for SDM is located within the HR unit and the capacity for BPM and SOPs is within the Knowledge Management

Unit. There is limited departmental support and buy-in for the development of all five building blocks. The

Department of Human Settlements has partially implemented document management system draft change

management plan in place for BPM and SOPs only.


The Department of Human Settlements has a draft SDM in place which has been partially implemented and not

reviewed since development. There are BPMs in place for selected services (21-40%) SOPs are in place for

selected services. There are no SS and SC in place.

27

3.2.11 Department of International Relations and Cooperation


The Department of International Relations and Cooperation has no policies in place for all building blocks. There

are no guidelines/toolkits for SDM, BPM and SOPs. The Department has an approved guidelines for SS and SC.

There is no implementation plans for all building blocks. It is noted that there is full time dedicated capacity in place

for SDM, SS and SC, and a part time capacity for BPM and SOPs. There is a change management and service

delivery improvement for SDM, SS and SC, an organisational design is indicated for BPM and SOPs. The

Department has limited departmental support and buy-in in place for all five building blocks. The Department has

no document management system and no change management plan in place for the implementation of the OMF

building blocks.


The Department has a draft SDM in place for selected services. Maps are available for selected services only (1-

20%). There are SOPs in place for selected services. SOPs are reviewed and updated for selected services. SS

in place for selected services. An approved SC is in place which is reviewed on an annual basis and updated

regularly.

3.2.12 Department Labour


The Department of Labour has no policies in place for all building blocks. There are approved toolkits and

implementation plans in place for all five building blocks. It is noted that there is full time dedicated capacity and

full departmental support and buy-in in place for all building blocks. The capacity for all building blocks are located

in the Operations Branch. The Department is using a partially implemented document management system for the

OMF. There is no change management plan in place for the implementation of the OMF building blocks.


The Department has an approved SDM in place that has been fully implemented and is reviewed annually in line

with mandate and functions. There are BPMs in place for selected services (41-60%). SOPs and SS are in place

for all services which are reviewed and updated accordingly. An approved SC is in place which is reviewed and

updated regularly.

28

3.2.13 Department of Mineral Resources


The Department of Mineral Resources has a draft policy in place for BPM only and no policy in place for the

remaining building blocks. There are no toolkits and no implementation plans in place for all building blocks. It is

noted that there is full time dedicated capacity for BPM and SOP and no capacity for SDM, SS and SC. The location

of capacity for BPM and Sops is located within the Organisational Design Unit There is limited departmental support

and buy-in for the development, implementation and maintenance of BPM and SOPs only. The Department is

using the DPSA WES as a document management system for BPM and SOPs only. A change management plan

is in place for BPM and SOPs and a draft plan in place for SDM, SS and SC.


The Department has a draft SDM that has been partially implemented, however not been reviewed. BPMs are

available for selected services (1-20%) which are reviewed and updated accordingly. There are SOPs and SS in

place for selected services only which are reviewed and updated regularly. A draft SC is in place which is updated

with selected information only.

3.2.14 Department of Military Veterans


The Department of Military Veterans has no policies and guidelines in place for all five building blocks. There are

implementation plans in place for SDM, SS and SC only. It is noted that there is part time capacity for all building

blocks. There is limited departmental support and buy-in for the development, implementation and maintenance of

all building blocks. The Department is using the DPSA WES as a document management system. A change

management plan is in place for SDM, SOPs SS and SC.


The Department has a draft SDM that has been partially implemented, however not been reviewed. No BPMs are

available (0%). There are SOPs and SS in place for selected services only. The SS are reviewed and updated

regularly. No SC is in place.

29

3.2.15 National School of Government


National School of Government has no approved policy and guidelines in place for the development,

implementation and maintenance for all five building blocks. There are draft implementation plans in place for SDM

and BPM. There is part time capacity for the development, implementation and maintenance of the five building

blocks. The capacity for all five building blocks are located within the Strategic Planning unit. National School of

Government has limited departmental support and buy-in for the development of all the building blocks. No

document management system or change management plan are in place for the implementation of the OMF

building blocks.


National School of Government has a no SDM in place. There are business process maps available for selected

services only (21-40%). SOPs are in place for selected services only and they are reviewed and updated

accordingly. There are no SS in place. There is an approved SC in place and it is reviewed and updated regularly.

3.2.16 National Treasury


The National Treasury has draft policies and implementation plans in place for all building blocks. The Department

has approved guidelines/ toolkits in place for all building blocks. It is noted that there is full time dedicated capacity

for all building blocks. The capacity is for all building blocks are within the Strategic Planning unit. There is full

departmental support and buy-in place for all building blocks. The Department is using a partially implemented

document management system for all building blocks. There is a draft change management plan in place for the

implementation for all building blocks.


The Department has a draft SDM in place which has been partially implemented. National Treasury has BPMs in

place for selected services that is fully implemented (21-40%), reviewed and updated. SOPs and SS are in place

for selected services only which are reviewed and updated regularly. A draft SC is in place that is service point

specific. SC is reviewed and updated with selected information only.

30

3.2.17 Office of the Chief Justice


The Office of the Chief Justice has no approved policy in place for all building blocks. There are approved

guidelines and implementation plans in place for all building blocks. There is full-time dedicated capacity for Sops,

SS and SC and part time capacity for SDM and BPM building blocks. The capacity for SOPs, SS and SC is located

within Strategic Planning Unit and capacity for SDM and BPM is crossing cutting. There is full departmental support

for the development, implementation and maintenance of OMF. The Office of the Chief Justice utilises a fully-

fledged document management system for all building blocks. An approved change management in place for

implementation of all building blocks.

(b) Status of implementation

The Office of the Chief Justice has an approved SDM in place and it is fully implemented and will be reviewed

annually. Maps are available for selected services only (21-40%). The Office of the Chief Justice has SOPs in

place for all services. SOPs are fully implemented and reviewed annually. SS are in place for all services and will

be reviewed annually. There is an approved SC for the Department. SS and SC are reviewed and updated

annually.

3.2.18 Department of Planning, Monitoring and Evaluation


The Department has approved policies for SD< SS and SC only. There are no guidelines and implementation plans

in place for all building blocks. There is part-time capacity for all building blocks. The capacity for all building blocks

is located within Strategic Planning Unit. There is full departmental support for the development, implementation

and maintenance of OMF. There is no document management system for all building blocks. An approved change

management in place for implementation of all building blocks.


The Department has a draft SDM in place which is not implemented nor reviewed. Maps are available for selected

services only (61-80%). The Department has no SOPs in place. SS are in place for all services and will be reviewed

annually. There is an approved SC for the Department. SS and SC are not reviewed and updated.

31

3.2.19 Office of the Public Service Commission


The Office of the Public Service Commission has no approved policy, guidelines, implementation plans and

capacity in place for the development, and maintenance for all five building blocks. There is full departmental

support and buy-in for the development of all the building blocks. No document management system or change

management plan are in place for the implementation of the OMF building blocks.


The Public Service Commission has an approved SDM in place which has not been implemented nor reviewed.

There are business process maps available for all services only (81-100%). SOPs and SS are in place for selected

services only and they are reviewed and updated accordingly. There is an approved SC in place and it is reviewed

and updated regularly.

3.2.20 Department of Rural Development and Land Reform


The Department of Rural Development and Land Reform has approved policies, guidelines and implementation

plans in place for SDM, SS and SC only. It is noted that there is full time dedicated capacity and full departmental

support for all building blocks. The capacity for all building blocks is within the Organisational Design unit. The

Department has partially implemented document management system. There is a change management plan in

place for the implementation of the OMF building blocks.


The Department of Rural Development and Land Reform has an approved SDM in place which has been fully

implemented and reviewed annually. There are selected BPMs (41-60%) which are reviewed accordingly. There

are selected SOPs in place. BPMs and SOPs are reviewed for selected services. SS are in place for all services

and an approved SC in place. SS and SC are reviewed and updated regularly.

32

3.2.21 Department of Small Business Development


The Department of Small Business Development has no approved policy and guidelines in place for the

development, implementation and maintenance for all five building blocks. There is an implementation plan in place

for SDM only. There is part time capacity for the development, implementation and maintenance of the five building

blocks. The capacity for SDM, SS and SC are located within the Strategic Planning unit and the capacity for SOPs

and BPMs are located in the Organisational Design Unit. There is full departmental support and buy-in for the

development of all the building blocks. No document management system or change management plan are in



The Department of Small Business Development has an approved SDM in place which has been implemented

and is reviewed annually in line with the mandate and functions. There are business process maps available for

selected services only (1-20%). SOPs and SS are in place for selected services only and they are reviewed and

updated accordingly. There is an approved SC in place and it is reviewed and updated regularly.

3.2.22 Department of Science and Technology


The Department of Science and Technology has no approved policies and guidelines in place for all five building

blocks. There are however implementation plans in place for SDM, BPM and SOPs. It is noted that there is full

time dedicated capacity for SD, BPM and SOPs and part time capacity in place for SS and SC. The capacity for

SDM, BPM and SOPs is located in the Organisational Design Unit. There is full departmental support for all building

blocks. The Department has no document management system however there is a change management plan in

place for the implementation of the SDM, BPM and SOPs. .


The Department of Science and Technology has an approved SDM in place. The SDM has been partially

implemented and it reviewed annually in line with mandate and functions. There are BPMs in place for all services

(81-100%) in place which are reviewed or monitored accordingly. SOPS and SS are in place for selected services

which are reviewed and updated accordingly. A draft SC is in place which is reviewed and updated for selected

services.

33

3.2.23 South African Police Service


South African Police Service has no policies in place for SDM and SOPs, however, there are draft policies for

BPM, SS and SC. There are no guidelines/ toolkits for SDM, SOPs and SS, and a draft guidelines for BPM and

SC. South African Police Service has a draft implementation plans for all building blocks. It is noted that there are

full time dedicated team in place for SDM, BPM, SS and SC, and a part time dedicated capacity for SOPs. There

is limited departmental support and buy-in for SC, however, there is no support and buy-in for SDM, BPM, SOPs

and SS. There is no document management system in place and no change management plan in place for SDM,

BPM and SS, however, there is a partially implemented system for SOPs and SC.


The Department has a draft SDM in place. The Department has maps available for selected services only (41-

60%). SOPs and SS are in place for selected services which are reviewed and updated for selected services only.

A draft SC is in place and reviewed and updated regularly.

3.2.24 Department of Sport and Recreation


The Department of Sport and Recreation has no policy, guidelines and implementation plans in place for the

development, implementation and maintenance for all five building blocks.. There is part time capacity for the

development, implementation and maintenance of SS and SC only no capacity available for the remaining building

blocks. The capacity for SS and SC are located within the Strategic Planning unit. There is limited departmental

support and buy-in for the development of SS and SC only and no buy in and support for the remaining building

blocks. There is partially implemented system for SS and SC only and no document management system for the

remaining building blocks. There is no change management plan are in place for the implementation of the OMF

building blocks.


The Department of Sport and Recreation has no SDM in place there are no business process maps and no SOPs

in place. SS are in place for selected services only and they are reviewed and updated accordingly. There is an

approved SC in place and it is reviewed and updated regularly.

34

3.2.25 Department of Tourism


The Department of Tourism has no policy in place for all building blocks. There is a draft guideline in place for SDM

only. There are approved implementation plans in place for SDM and SC.. It is noted that there is full time dedicated

capacity in place for all building blocks. The capacity for SDM, BPM and SOPs is located within the Organisational

Design Unit and for SS and SC within the Change Management and Service Delivery Improvement Unit. Full

departmental support and buy-in in place for all building blocks.. The Department is using the DPSA WES as a

document management system for SDM and fully fledged system is in place for the remaining building blocks.

There is a change management plan in place for the SDM, SS and SC only.


The Department has an approved SDM in place that is fully implemented. The SDM was implemented in April 2017

and will be reviewed in April 2018. There are BPMs available for selected services (81-100%) which is updated

and reviewed accordingly. Selected SOPs and SS are in place. An approved SC is in place. SOPs, SS and SC

are reviewed and updated regularly.

3.2.26 Department of Trade and Industry


The Department of Trade and Industry has no policies, toolkits and implementation plans in place for all five building

blocks. It is noted that there is part time capacity and limited departmental support and buy-in in place for all building

blocks. The capacity for all building blocks are located within the Strategic Planning Unit. The Department is using

a fully-fledged document management system for all building blocks. There is no change management plan in



The Department has a draft SDM in place which has been implemented. The SDM has not been reviewed since

development. There are BPMs in place for selected services (61-80%) which are reviewed and updated

accordingly. There are SOPs and SS in place for selected services only which are reviewed and updated

accordingly. An approved SC is in place that is service point specific and reviewed on an annual basis and updated

accordingly.

35

3.2.27 Department of Transport


The Department of Transport has no policies, guidelines/ toolkits and implementation plans in place for all five

building blocks. It is noted that there is part time capacity for all building blocks. The capacity for all building blocks

are located within the Organisational Design Unit. There is full departmental support and buy-in in place for SC

only. There is no document management system and no change management plan in place for the implementation

of the OMF building blocks


The Department has an approved SDM in place that is partially implemented and reviewed in line with mandate

and functions. There are selected BPMs (1-20%) and selected SOPs and SS in place. Maps and SOPs are not

reviewed however SS is reviewed for selected services. A draft SC is in place.

3.2.28 Department of Water and Sanitation


The Department of Water and Sanitation has draft policies for all five

building blocks. There are approved guidelines/ toolkits and

implementation plans in place for all five building blocks. It is noted

that there is full time dedicated capacity and full departmental support

and buy-in in place for all five building blocks. The capacity for all five

building blocks are located within the Organisational Design Unit. The

Department utilise a fully-fledged document management system. A

change management plan in place for the implementation of OM

building blocks.


The Department has an approved SDM in place which has been implemented and reviewed annually in lien with

the mandate and functions. BPMs for most services are in place (61-80%). SOPs and SS are in place for all

services. An approved SC is in place. All building blocks are reviewed and updated regularly.

36

3.2.29 Department of Women


The Department of Women has no policies in place for all building blocks. There is however an approved guideline

for BPM and approved implementation plans for all building blocks. It is noted that there is full time dedicated

capacity which is located in the Internal Operations Efficiency Unit. There is full departmental support and buy-in

in place for all five building blocks. The Department has no document management system and no change



The Department has an approved SDM in place that has been implemented and reviewed. There are BPMs in

place for selected services (1-20%). There are no SOPs in place. SS are in place for selected services. An

approved SC is in place that is service point specific. SS and SC are reviewed on an annual basis and updated

accordingly.

37

3.3 ANALYSIS OF PROVINCIAL DEPARTMENTS

3.3.1 EASTERN CAPE (REFER TO ANNEXURE C1 FOR AN ANALYSIS SUMMARY)

3.3.1.1 Office of the Premier


The Office of the Premier in Eastern Cape has approved policies, toolkits/guidelines and implementation in place

for all building blocks. It is noted that there is full-time dedicated capacity in place for all five building blocks. The

capacity for the building blocks are located within the Strategic Planning unit. There is full departmental support

and buy-in for the development of five building blocks. The Office of the Premier in Eastern Cape has a fully-

fledged document management system and an approved change management plan in place for the



The Office of the Premier has an approved SDM in place which has been fully implemented and reviewed annually

in line with the mandate and functions. There are BPMs available for selected services (41-60%) and selected

SOPs are in in place. There are SS in place for all services. There is an approved SC in place. SOPs, SS and SC


3.3.1.2 Department of Cooperative Governance & Traditional Affairs


The Department of Cooperative Governance and Traditional Affairs in Eastern Cape has no policies and

implementation plans in place for any building blocks. There are toolkits/guidelines in place for SDM, SOPs, SS

and SC only. It is noted that there is part-time capacity in place for all building blocks. The capacity for all building

blocks are within the Organisational Design Unit. There is limited departmental support and buy-in for the

development of five building blocks. The Department of Cooperative Governance & Traditional Affairs in Eastern

Cape has a fully-fledged document management system for all building blocks. . There is no change management



The Department of Cooperative Governance and Traditional Affairs has an approved SDM in place that has been

fully implemented and reviewed annually. There are no BPMs in place. SOPs are in place for selected services

only. There are SS in place for all services. There is an approved SC in place. SS and SC are reviewed regularly

and updated.

38

3.3.1.3 Economic Development, Environmental Affairs and Tourism


The Department of Economic Development, Environmental Support Affairs and Tourism has no approved policy

for all building blocks. The Department has guidelines/ toolkits in place for SDM, SS and SC only. There are no

implementation plans in place for five building blocks. There is part- time capacity for SDM, BPM, SS and SC.

There is full departmental support and buy-in for the development of SS and SC, however there is limited

Departmental support and buy-in of SDM, BPM and SOPs. The Department has a partially implemented document

for SS and SC. There is no change management plan in place for the implementation of OMF building blocks.

(b) Status of implementation:

The Department of Economic Development, Environmental Support Affairs and Tourism has an approved SDM in

place which is fully implemented, however is has not been reviewed since development. The Department has

BPMs in place for selected services (1-20%) which are updated and reviewed accordingly. SOPs are in place for

selected services only which are reviewed and updated accordingly. SS are in place for all services, however no

SS have been reviewed and updated. The Department has an approved SC in place and it is reviewed and updated

regularly.

3.3.1.4 Department of Education


The Department of Education has no approved policy and guidelines/ toolkits in place for all building blocks. There

are approved implementation plans in place for five building blocks. There is part- time capacity for all building

blocks. The capacity for all building blocks are within the Organisational Design Unit. There is full departmental

support and buy-in for the development of all building blocks. The Department has no document management

system and no change management system in place for the implementation of OMF building blocks.


The Department of Education has an approved SDM in place which is fully implemented, however is has not been

reviewed since development. The Department has no BPMs in place. SOPs are in place for selected services. NO

SS and SC are in place.

39

3.3.1.5 Department of Health


The Department of Health in Eastern Cape has approved policies and guidelines in place for SDM, SOPs and SS

only and draft policy and guideline for BPM. An approved implementation plan in place SDM and SOPs only. It is

noted that there is full-time dedicated capacity in place for SDM, SOPs and SS and no capacity for BPM and SC.

The capacity for SDM is within Organisational Design, for SOPs within the Change Management and Service

Delivery Improvement and for SS within the Strategic Planning unit. There is full departmental support and buy-in

for the development of five building blocks. The Department has a partially implemented system for SDM and SS

and a fully-fledged system for SOPs. There is no change management plan in place for the implementation of the

OMF building blocks.


The Department of Health has an approved SDM in place that is not implemented, however it has been reviewed.

Maps are available for selected services only (41-60%) which are reviewed and updated accordingly. SOPs and

SS are in place for all services. An approved SC is in place. SOPs, SS and SC is reviewed and updated accordingly.

3.3.1.6 Department of Human Settlement


The Department of Human Settlement in Eastern Cape has no policies and toolkits/guidelines in place for the

development of OMF. A draft implementation plan in place for all of the building blocks. It is noted that there is full-

time dedicated capacity in place for all building blocks. The capacity for all building blocks are within the

Organisational Design Unit. There is full departmental support and buy-in for the development of five building

blocks. The Department has no document management system for operations management building blocks. There

is no change management plan in place for the implementation of the OMF building blocks.


The Department of Human Settlement has an approved SDM in place that is partially implemented. The SDM has

been reviewed annually in line with mandate and functions. Maps are available for selected services only (1-20%)

which are reviewed and updated for selected services only. SOPs in place for selected services only. SS are

available for all services. An approved SC that is service

40

3.3.1.7 Provincial Treasury


The Provincial Treasury in Eastern Cape has approved policies in place for SDM, BPM, SS and SC and draft policy

for SOPs. There are approved toolkits/guidelines and implementation in place for all of the building blocks. It is

noted that there is full-time dedicated capacity in place for all building blocks. The capacity for SDM, BPM, SS and

SC is located within the Change Management and Service Delivery Improvement unit and the capacity for SOPs

is within the Organisational Design Unit. There is limited departmental support and buy-in for the development of

SDM, BPM, SS and SC. The Provincial Treasury has a fully-fledged document management system for SDM, SS

and SC only. There is no change management plan in place for the implementation of the OMF building blocks.


The Provincial Treasury has an approved SDM in place that is partially implemented, however the SDM has not

been reviewed since development. There are BPMs in place for selected services (61-80%) and no SOPs in place.

SS are available for all services. An approved SC that is service point specific is in place. SS and SC are reviewed

on an annual basis and updated accordingly.

3.3.1.8 Department of Roads and Public Works


The Department of Roads and Public Works has an approved policies and toolkits in place for all building blocks.

There are implementation plans in place for BPM, SOPs and SS, and there are no implementation plan in place

for SDM and SC. It is noted that there is part-time capacity in place for all building blocks. The location of capacity

for all building blocks are within the Strategic Planning unit. There is full departmental support and buy-in for the

development for all building blocks. The Department of Roads and Public Works is utilising DPSA web-enabled

system as a document management system for SDM and BPM, and a partially implemented system for SOPs.

There is a change management plan for SDM, BPM, SOPs and SS.


The Department of Roads and Public Works has an approved SDM in place for all services. It has been partially

implemented and reviewed annually in line with mandate and functions. There are selected BPMs (21-40%) in

place. SOPs and SS are available for selected services only. A draft SC in place. SC is reviewed and updated with

selected information only.

41

3.3.1.9 Department of Rural Development and Agrarian Reform


The Department of Rural Development and Agrarian Reform has no approved policies in place for all building

blocks. There are approved toolkits/guidelines and implementation in place for all building blocks. It is noted that

there is full-time dedicated capacity in place for all building blocks. The location of capacity for all building blocks

are located within the Change Management and Service Delivery Improvement Unit. There is full departmental

support and buy-in for the development of five building blocks. The Department has a full-fledged system for SDM,

SS and SC only. There is a change management plan in place for the implementation of all of the OMF building

blocks.


The Department of Rural Development and Agrarian Reform has an approved SDM in place that is fully

implemented, however it has not been reviewed since development. There are no BPMs available. SOPs and SS

are in place for all services and both SS and SOPs has been reviewed and updated accordingly. The Department

has an approved SC which is reviewed and updated regularly.

3.3.1.10 Department of Safety and Liaison


The Department of Safety and Liaison has no approved policies, toolkits/guidelines and implementation in place

in place for all building blocks. It is noted that there is part - time capacity in place for all building blocks. The

location of capacity for all building blocks are located within the Organisational Design Unit. There is limited

departmental support and buy-in for the development of five building blocks. There is a draft change management

plan in place for the implementation of all of the OMF building blocks.


The Department of Safety and Liaison has an approved SDM in place that is fully implemented, however it has not

been reviewed since development. There are selected BPMs available (61-80%. No maps have been reviewed.

SOPs and SS are in place for selected services. Both SS and SOPs has been reviewed and updated for selected

services only. The Department has an approved SC which is reviewed and updated regularly.

42

3.3.1.11 Department of Social Development


The Department of Social Development no approved policies for all building blocks. There are approved

toolkits/guidelines and draft implementation plans in place for all building blocks. It is noted that there is full-time

dedicated capacity in place for BPM, SOPS, SS and SC only and part-time capacity for SDM. There is full

departmental support and buy-in for the development of five building blocks. The Department has a partially

implemented document management system for BPM and SOPs. There is no change management plan in place

for the implementation of the OMF building blocks.


The Department of Social Development has an approved SDM in place that is fully implemented and under review.

BPMs are available for selected services only (61-80%), however, which have been reviewed and updated. SOPs

are in place for selected services only and it has been reviewed and updated accordingly. The Department has SS

in place for selected services. An approved SC is in place for all services. SS and SC are not reviewed and updated

regularly.

3.3.1.12 Department of Sport, Recreation, Arts and Culture


The Department of Sport, Recreation, Arts and Culture in Eastern Cape has approved policies in place for SDM

and SOPs only. The Department has guidelines/ toolkits and implementation plans in place for all building blocks.

There is full-time dedicated capacity and limited departmental support and buy-in for all building blocks. The

capacity for all building blocks are located within the Change Management and Service Delivery Improvement unit.

The Department has a partially implemented document for all building blocks. There is no change management

plan in place for the implementation of OMF building blocks.


The Department of Sport, Recreation, Arts and Culture in Eastern Cape has an approved SDM in place. It is fully

implemented, however not reviewed since development. The Department has BPMs for selected services (1-20%).

Maps have not been reviewed. SOPs are in place for selected services only which are reviewed and updated for

selected services only. SS are in place for all services and are reviewed and updated for selected services only.

The Department has a draft SC in place.

43

3.3.1.13 Department of Transport


The Department of Transport in Eastern Cape has no policies in place. However there are approved

guidelines/toolkit, and implementation plan for all building blocks. There is part-time capacity in place for all building

blocks of the OMF. The capacity for the building blocks are located in the Strategic Planning and the Organisation

Design unit. There is limited departmental support and buy-in for the development of five building blocks. The

Department of Transport has no document management system for the OMF. An approved change management



The Department of Transport has a draft SDM in place that has not been implemented, but has been reviewed. .

Maps are available for selected services only (21-40%) that are fully implemented and reviewed and updated

accordingly. SOPs in place for selected services only which are reviewed and updated for selected services only.

SS are available for all services. An approved SC in place. SS are reviewed and updated regularly and SC is not

reviewed and updated.

44

3.3.2 FREE STATE – REFER TO ANNEXURE C2 FOR SUMMARY



The Office of the Premier in Free State has no policies, toolkits/guidelines and implementation in place for any of

the building blocks. It is noted that there is part-time capacity in place for BPM, SOPs, SS and SC only. There is

limited departmental support and buy-in for the development of five building blocks. The capacity for SDM, SS and

SC is located within the Change Management and Service Delivery Improvement unit and the capacity for BPM

and SOPs is located within the Organisational Deign Unit. The Office of the Premier is utilising a partially

implemented document management system for all building blocks. There is no change management plan in place



The Office of the Premier has no SDM in place. BPMs are in place for selected services (1-20%), SOPs are

available for selected services and SS are available for all services. An approved SC that is service point specific

is in place. SOPs, SS and SC are reviewed and updated accordingly.

3.3.2.2 Department of Economic, Small Business Development, Tourism and Environmental Affairs

(DESTEA)


The DESTEA in Free State has no policies, toolkits/guidelines and implementation plans in place for all five building

blocks. It is noted that there is full-time dedicated capacity for all building blocks. The responsibility of the SDM,

SS and SC is located in the Strategic Planning unit and BPM and SOPs is located in the Organisational Design

Unit. There is full departmental support and buy-in for the development of all building blocks. The Department has

a partially implemented document management system for all building blocks. There is no change management



DESTEA has an approved SDM in place. The SDM has been not been implemented, however it is reviewed

annually in line with the mandate and functions. BPMs are available for selected services (41-60%). There are

SOPs and SS are in place for all services. An approved SC that is service point specific is in place. All building

blocks are reviewed on an annual basis and updated accordingly.

45



The Department of Education in Free State has approved policies in place for all building blocks. There are

guidelines and implementation plans in place for SDM, SS and SC only. Part-time capacity is in place for all the

building blocks. The responsibility of the SDM, SOPs, SS and SC is located outside any of the identified units and

BPM is located in the Organisational Design unit. The Department uses the DPSA web-enabled system as their

document management system and no change management plan in place.


The Department of Education has an approved SDM that is partially implemented and reviewed annually in line

with mandate and functions. No BPMs are available (0%). There are SOPs and SS in place for selected services

which are reviewed and updated regularly. An approved SC that is service point specific is in place. The SC is

reviewed on an annual basis and updated accordingly.



The Department of Health in Free State has approved policies in place for SDM, SOPs and SC only. There are no

toolkits/guidelines, implementation plans and no capacity in place for any of the building blocks. The responsibility

of the SDM is located within Strategic Planning and Batho Pele unit. The Department has no document

management system and no change management plan in place.


The Department of Health has an approved SDM that is implemented and reviewed annually in line with mandate

and functions. No BPMs are available (0%). There are SOPs and SS in place for selected services which are

reviewed and updated regularly. An approved SC that is service point specific is in place. The SC is reviewed on

an annual basis and updated accordingly.

46

3.3.2.5 Department of Human Settlements


The Department of Human Settlements in Free State has approved policies in place for BPM only. There are

approved toolkits/guidelines in place for all building blocks. There is no implementation plans in place for any of

the building blocks. There is part-time capacity in place for SDM, BPM and SOPs and full-time capacity for SS and

SC. The responsibility for all building blocks are located in the Batho Pele Unit. The Department uses the DPSA

web-enabled system as the document management system and no change management plan in place.


The Department of Human Settlements have no SDM. There are BPMs available for selected services (1-20%).

There are no SOPs in place. SS are in place for all services which are reviewed and updated regularly. An approved

SC that is service point specific is in place. The SC is reviewed on an annual basis and updated accordingly


(a) Governance Arrangement:

Provincial Treasury in Free State has no approved policies in place for five building blocks. There are

toolkits/guidelines and implementation plans in place for SS, a draft for SOPs. The Department has an

implementation plan in place for all five building blocks. It is noted that there is part-time capacity for all building

blocks. There is full departmental support and buy-in for SDM, BPM, SOPs and limited support and buy-in SC. The

Department has a partially implemented system for BPM, SOPs, SC and SC and a DPSA web enabled system for

SDM only. There is no change management plan in place for the implementation of the OMF building blocks.


Provincial Treasury has no approved SDM in place. BPMs are available for selected services (21-40%). There

are SOPs in place for selected services only. SS are in place for selected services only. An approved SC that is

service point specific is in place. SS are reviewed and updated for selected services only. SC is reviewed and

updated regularly.

47

3.3.2.7 Department of Police, Roads and Transport

(a) Governance Arrangement:

The Department of Police, Roads and Transport in Free State has no approved policies and toolkits/guidelines in

place for all five building blocks. There are no implementation plans, capacity, departmental buy-in, and document

management system or change management plan in place for all five building blocks.


The Department has no SDM, BPMs or SOPs in place. SS are in place for all services. An approved SC that is

service point specific is in place. SS and SC are reviewed and updated for selected services only.

3.3.2.8 Department of Public Works and Infrastructure


The Department of Public Works and Infrastructure in Free State has no policies, guidelines

and implementations plans in place for OMF. There is full-time dedicated capacity for SOPs,

SS and SC, part-time capacity for SDM and BPM. The capacity for SDM and BPM is located

within the Organisational Design unit, the capacity SOPs is located within the Strategic

Planning unit and the capacity for SS and SC is within the Change Management and Service

Delivery Improvement Unit.

There is full departmental support and buy-in for all five building blocks. The Department has

a partially implemented document management system and no change management plan in



The Department has a draft SDM in place that is partially implemented, however it has not been reviewed since

development. There are BPMs in place for most services (level 5: 61-80%). Maps have not been reviewed or

updated. There are SOPs in place for selected services which are reviewed and updated accordingly. SS in place

for selected services. There is an approved SC in place. SS and SC are reviewed and updated regularly.

.

48

3.3.3 GAUTENG - (REFER TO ANNEXURE C3 FOR AN ANALYSIS SUMMARY)



Office of the Premier in Gauteng has approved policies in place for SDM, BPM, SOPs and SC. There are no

guidelines and implementation plans in place. There is a full-time capacity available for SDM, SOPs and SC and

part-time capacity for the development, implementation and maintenance of BPM and SS. The capacity for SDM

SS and SC is located within the Strategic Planning unit and capacity for BPM and SOPs is within the Organisational

Design Unit. There is full departmental support and buy-in for the development, implementation and maintenance

of the five building blocks. Office of the Premier utilises a fully-fledged document management system for SDM,

SOPs, SS and SC only. There is no change management plan in place for the implementation of OMF.


There is an approved SDM in place that is fully implemented and reviewed annually in line with mandate and

functions. The Department has no BPMs in place (0%). SOPs are available for selected services only and are not

reviewed and updated. There is SS in place for all services and an approved SC in place. SS and SC is reviewed.

3.3.3.2 Department of Agriculture and Rural Development


The Department of Agriculture and Rural Development has no approved policy, guidelines and implementation

plan in place for five building blocks. There is part-time capacity for the development, implementation and

maintenance of all building blocks. There is limited departmental support and buy-in for the development,

implementation and maintenance of SDM, BPM and SOPs and full buy in for SS and SC. The location of capacity

for SDM, BPM, SOPs are within the Organisational Design Unit and the capacity for SS and SC is within the Batho

Pele unit. The Department of Agriculture and Rural Development utilises the DPSA WES as their document

management system for SDM and have a fully-fledged system for SS and SC. There is no change management



The Department of Agricultural and Rural Development has an approved SDM in place which has been

implemented and reviewed annually in line with mandate and functions. The Department has no BPMs and no

SOPs in place. There are SS in place for all services and an approved SC in place. The SS and SC are reviewed

and updated regularly.

49

3.3.3.3 Department of Cooperative Governance & Traditional Affairs (COGTA)


COGTA has no policies guidelines/toolkit and no implementation plans in place for five building blocks. There is

no part-time capacity for the development, implementation and maintenance of OMF. The capacity for SDM and

BPM are located within the Organisational Design Unit and the capacity for SOPs, SS and SC are within the

Strategic planning unit. There is limited departmental support and buy-in for all building blocks. There is no

document management system and change management in place for the implementation of OMF.


The Department has an approved SDM which has been partially implemented, however it has not been reviewed

since development. No BPMs (0%) and no SOPs are in place. SS are in place for all services. The Department

has an approved SC in place. SS and SC are reviewed and updated regularly.

3.3.3.4 Department of Community Safety


The Department of Community Safety has no policy, no guideline and no implementation plan in place for five

building blocks. There is no capacity for the development, implementation and maintenance of all building blocks.

The location of the capacity for the OMF is located within the Strategic Planning unit. It is noted that there is limited

departmental support and buy-in for the development, implementation and maintenance of the five building blocks.

No document management system or change management plan are in place for the implementation of the OMF

building blocks.


The Department of Community Safety has an approved SDM which has been partially implemented, however it

has not been reviewed since development. There are no BPMs (0%) and no SOPs in place. SS are in place for

all services only and are reviewed and updated regularly. The Department has approved SC in place and is

reviewed and updated regularly.

50

3.3.3.5 Department of Economic Development


The Department of Economic Development has no policies, guidelines and implementation plans in place for all

five building blocks. There are guidelines in place for all building blocks. There is full-time dedicated capacity

available for all building blocks. There is full support and buy in for SDM and limited support and buy in for BPM,

SOPs, SS and SC. There is no document management system or change management system in place.


The Department has an approved SDM in place which has been implemented and reviewed in line with the

mandate and functions. . BPMs are in place for selected services ((1-20%). The Department has SOPs and SS in

place for selected services which are fully implemented and reviewed and updated. There is an approved SC for

the Department which is reviewed and updated regularly.



The Department has approved policies and guidelines in place for SS and SC only. There are no implementation

plan in place for all five building blocks. There is full-time dedicated capacity for the development, implementation

and maintenance of all five building blocks. The capacity SS and SC is located within the Strategic Planning unit

and capacity for the SDM, BPM and SOPs is located in the Job Design and Business Process Improvement Unit.

There is full support and buy-in from top management for all five building blocks. A fully fledged document

management system is in place for SDM, SS and SC and partially implemented system in place for BPM and SOPs


The Department of Education has an approved SDM that is fully implemented. SDM is reviewed annually in line

with mandate and functions. BPMs are available for selected services only (41-60%). SOPs in place for selected

services only. BPMs and SOPs are reviewed and updated for selected services only. SS are in place for all services

and an approved SC is in place. SS and SC are updated and reviewed regularly.

51

3.3.3.7 Department of E-Government


The Department of e-Government in Gauteng has an approved policy in place for SS and SC, no policy in place

for BPM and SOPs and a draft policy for SDM. An approved guideline/toolkit and implementation plans are in place

for SS and SC only. There is full-time dedicated capacity for the development, implementation and maintenance

of SDM, SS and SC and part-time capacity available for BPM. The capacity for SDM is located within the Strategic

Planning unit, for BPM within the ICT unit and for SS and SC within the Communications unit. There is full

departmental support and buy-in for the development, implementation and maintenance of SDM, SS and SC,

limited Departmental support and buy-in for BPM, and no support for SOPs. The Department of e-Government has

fully fledged document management system for SS and SC and a partially implemented system for SDM. There is

an approved change management plan in place for the implementation of SS and SC only.


A draft SDM is in place that is not implemented. SDM is reviewed annually with mandate and functions. BPMs are

available for selected services (21-40%), and are reviewed and updated. No SOPs are in place. SS are in place

for all services and an approved SC is in place. SS and SC are reviewed and updated regularly.



The Department of Health has no policies and toolkits in place for any building blocks. There are however an

approved implementation plans for SDM, SOPs and SS. There is part capacity in place for SDM, SOPs, SS and

SC. The Monitoring and Evaluation Unit was given the mandate to co-ordinate the OMF, however minimal work

has been completed due to the lack of human capital.


The Department of Health has a draft SDM in place which has not been implemented nor reviewed since

development. . There are selected BPMs, SOPs and SS in place. The Department of Health has an approved SC

in place.

52



The Department of Human Settlements has an approved policy for BPM, SS and SC only. The Department has

guidelines, implementation plans and a full-time dedicated capacity in place for all building blocks. There is limited

departmental support for the development, implementation and maintenance of the OMF. The location of capacity

for SDM, BPM and SOPs are within the Business Development and Quality Management unit and the capacity for

SS and SC is within the Change Management and Service Delivery Improvement Unit. The Department of Human

Settlements has a partially implemented document management system for all building blocks. There is an

approved change management plan in place for implementation of OMF.


The Department of Human Settlements has a draft SDM in place which has not been implemented nor reviewed

since development. . There is BPM in place for selected services (61-80%). Maps are reviewed and updated. The

Department of Human Settlements has SOPs in place for selected services only. SOPs are fully implemented and

are reviewed and updated accordingly. SS are in place for all services and are reviewed and updated regularly.

There is an approved SC for the Department which is reviewed and updated regularly.

3.3.3.10 Department of Infrastructure Development


The Department of Infrastructure Development has approved policies, guideline/toolkit and implementation plan in

place for BPM, SOPs, SS and SC only. There is full-time dedicated capacity and full departmental support for the

development, implementation and maintenance of OMF. The location of the capacity for all fie building blocks are

within the Change Management and Service Delivery Improvement unit. The Department of Infrastructure

Development has a partially implemented document management system for all building blocks. There is a change

management plan in place for implementation of BPM, SOPs, SS and SC only


The Department of Infrastructure Development has no SDM in place. Maps are available for selected services

only (41-60%). Maps are reviewed and updated for selected services only. The Department of Infrastructure

Development has SOPs and SS in place for selected which are fully implemented and are reviewed and updated

for selected services only. There is an approved SC for the Department which is not reviewed and updated

regularly.

53



The Provincial Treasury has an approved policy and guidelines in place for SDM, SS and SC, however there are

draft policy and guideline in place for BPM and SOPS. There is no implementation plans for all building blocks.

There is part-time capacity for all five building blocks. The capacity for all five building blocks are located within the

Strategic Planning unit. There is limited departmental support for the development, implementation and

maintenance of OMF. There is a Departmental no document management system for all building blocks. No

change management in place for implementation of OMF.


The Department has an approved SDM in place which is fully implemented, however it has not been reviewed

annually in line with mandate and functions. BPMs are in place for all services (81-100%) which are reviewed and

updated. The Department has SOPs in place for selected services only, which are fully implemented and reviewed

and updated. SS are in place for all services and there is an approved SC for the Department. Both SS and SC


3.3.3.12 Department of Roads and Transport


The Department of Roads and Transport has draft policies and implementation plans in place for SDM, BPM SOPs

and SS only. There are draft guidelines and implementation plans in place for five building blocks. There is full-

time dedicated capacity for all building blocks. It is noted that there is full departmental support and buy-in for the

development, implementation and maintenance of the five building blocks. A partially implemented document

management system. The change management plan is centralised in the Office of the Premier.


The Department of Roads and Public Works has a draft SDM in place which has been partially implemented and

reviewed in lien with the functions and mandates. . There are BPMs for selected services (61-80%) and are

reviewed and updated accordingly. SOPs and SS are in place for selected services only and reviewed and updated

regularly. The Department has an approved SC in place and is reviewed and updated regularly.

54



The Department of Social Development has no approved policy, guideline/toolkit, implementation plan and capacity

in place for all building blocks. There is no departmental buy in and support for the development, implementation

and maintenance of OMF. The Department of Social Development has no document management system and no

change management plan in place for implementation of OMF.


The Department of Social Development has no SDM, BPMs and SOPs in place. SS are in place for all services

and are reviewed and updated regularly. There is an approved SC for the Department and it is reviewed and

updated regularly.

3.3.3.14 Department of Sports Arts, Culture and Recreation


The Department of Sports Arts, Culture and Recreation has an approved policy and guideline in place for SDM,

SS and SC, however there is no policy and guidelines in place for BPM and SOPS. There are no implementation

plans in place for all building blocks. There is part-time capacity for SS and SC and no dedicated capacity for SDM,

BPM and SOPs. There is full departmental support for the development, implementation and maintenance of SDM,

SS and SC. There is no document management system for all building blocks. There is change management plan

in place for implementation of SDM only.


The Department has an approved SDM in place and it is fully implemented. The SDM has not been reviewed since

development. No BPMs are in place. The Department has SOPs in place

for all services which are fully implemented, however not reviewed and

updated. SS are in place for all services and there is an approved SC for

the Department. Both SS and SC are reviewed and updated regularly.

55

3.3.4 KWAZULU NATAL - (REFER TO ANNEXURE C4 FOR AN ANALYSIS SUMMARY)



The Department of Transport in KwaZulu-Natal has a draft policy for SDM and approved policies for BPM, SOPs,

SS and SC. There are approved guidelines, implementation plans and full-time capacity in in place for all five

building blocks. The capacity for SDM, BPM and SOPs are located within the Organisational Design Unit and for

SS and SC in the Batho Pele unit. There is full-time dedicated capacity and full departmental support and buy-in

for the development of all the building blocks. The capacity for SDM, BPM and SOPs is located in the

Organisational Design Unit and the location for SS and SC fall outside the identified areas. A partially implemented

document management system is used for SDM, SS and SC and the DPSA web enabled system is used for BPM

and SOPs. A change management plan is in place for the implementation of SD, BPM and SOPs.


The Department has draft SDM in place that is partially implemented, however it has not been reviewed since

development. .There are BPMs available for selected services (1-20%). SOPs and SS are available for selected

services only. An approved SC is in place. SOPs, SS and SC are not reviewed and updated.



The Department of Agriculture and Rural Development in KwaZulu-Natal has approved policies in place for SS

and SC only. There are approved guidelines and implementation plans in place BPM, SOPs, SS and SC. . There

is full-time dedicated capacity and full departmental support and buy-in for the development of all the building

blocks. The capacity for SDM, BPM and SOPs are located within the Organisational Design Unit and for SS and

SC, capacity is within the Batho Pele Unit. A fully fledged document management system is in place for SS and

SC and a partially implemented system for BPM and SOPs. A change management plan are in place for SS and

SC only.


The Department has an approved SDM in place which is fully implemented, however the SDM has not been

reviewed since development. There are BPMs available for selected services (21-40%). SOPs and SS are in place

for selected services. An approved SC is in place that is service point specific. SOPs, SS and SC are reviewed

and updated accordingly.

56

3.3.4.3 Department of Arts and Culture


The Department of Arts and Culture in KwaZulu-Natal has no policies, toolkits and implementation plans in place

for all five building blocks. There is part-time capacity and limited departmental support and buy-in for the

development of all the building blocks. The capacity for SDM, SS and SC is located in the Strategic Planning unit

and the capacity for BPM and SOPs are located within the Organisational Design Unit. A partially implemented

document management system is available for SOPs only. There is no change management plan in place for the



The Department has a draft SDM in place, which is partially implemented, however, SDM has not been reviewed

since development. There are BPMs available for selected services (21-40%). SOPs are in place for all services.

SS are available for selected services. An approved SC is in place that is service point specific. SOPs, SS and

SC are reviewed and updated accordingly.

3.3.4.4 Department of Corporate Governance and Traditional Affairs (COGTA)


The Department of COGTA in KwaZulu-Natal has no policies in place for all five building blocks. There are

approved toolkits and implementation plans in place for SDM, BPM and SOPs in place. There is full-time capacity

for SDM, BPM and SOPs in place. The capacity for SDM, BPM and SOPs are located within the Organisational

Design Unit and capacity for SS an SC is within the Strategic Planning unit. There is limited buy in and support for

all five building blocks and no change management plan in place for the implementation of the OMF building blocks.


The Department has an approved SDM in place, which is partially implemented and has been reviewed since

development. There are BPMs available for selected services (21-40%) SOPs are in place for selected services.

SS are available for all services. An approved SC is in place that is service point specific. SOPs and SS reviewed

and updated accordingly.

57

3.3.4.5 Department of Community Safety and Liaison


The Department of Community Safety and Liaison in KwaZulu-Natal has approved policies and guidelines in place

for BPM and SOPs only. There are no implementation plans in place for all five building blocks. There is full-time

capacity for SS and SC and part-time capacity for SDM, BPM and SOPs in place. The capacity for SDM, BPM

and SOPs are located within the Organisational Design Unit and for SS and SC within the Strategic Planning unit.

There is limited buy in and support for all building blocks. There is no document management system and no

change management plan in place for the implementation of the OMF building blocks.


The Department has a draft SDM in place, which has not been implemented nor reviewed. There are no BPMs in

place. SOPs are available for selected services and SS are available for all services. A draft SC is in place that is

service point specific. SOPs, SS and SC are reviewed and updated accordingly.



The Department of Education in KwaZulu-Natal has no policies, toolkits and implementation plan in place for all

five building blocks. There is part-time capacity and full departmental support and buy-in for the development of all

the building blocks. The capacity for SDM, BPM, SOPs and SS are located within the Organisational Design Unit,

and the capacity for SC is within the Strategic Planning unit. A partially implemented document management

system is available and a change management plan in place for the implementation of the OMF building blocks.


The Department has an approved SDM in place which has been partially implemented. There are business process

maps available for selected services (1-20%).SOPs and SS are available for selected services. A draft SC is in

place that is service point specific. BPM, SOPs, SS and SC are reviewed and updated accordingly.

58



The Department of Health in Kwazulu-Natal has no approved for five building blocks. The Department has an

approved guideline and a draft implementation plan in in place for SDM only. There is part-time capacity for the

development, implementation and maintenance of SDM, SOPs, SS and SC. The location of capacity for SDM is

within the Strategic Planning unit, BPM and SOPs within the Organisational Design Unit, for SS within the Batho

Pele unit and for SC outside the identified areas. There is full departmental support and buy-in for the development,

implementation and maintenance of all five building blocks. There is fully-fledged document management system

in place. There is no change management plan in place.


The Department has a draft SDM in place that is partially implemented. The SDM is reviewed annually in line with

mandate and functions. The Department has BPMs available for selected services only (41-60%), which are

reviewed and updated for selected services only. The Department has SOPs in place for selected services and SS

in place for all services. SOPs and SS are reviewed and updated accordingly. The Department has an approved

SC in place which is reviewed and updated regularly.



The Department Human Settlements in KwaZulu-Natal has no policies for SDM, SS and SC, and however has an

in draft policies for BPM and SOPs. The Department has no guidelines in place for all five building blocks. The

Department has an approved implementation plans in place for all of the building blocks. There is full-time

dedicated capacity for the development, implementation and maintenance of the SDM BPM, and SOPs only. The

capacity for all building blocks are located within the Organisational Design unit. It is noted that there is full

departmental support and buy-in for the development of all the building blocks. The Department utilise DPSA web

enabled system for all five building blocks. A change management plan is in place for the implementation of the

OMF building blocks.


The Department has an approved SDM in place which is fully implemented, however the SDM has not been

reviewed since implementation. There are BPMs available for selected services (61-80%). SOPs and SS are in

place for selected services. An approved SC is in place that is service point specific. SOPs, SS are reviewed and

updated regularly.

59



Provincial Treasury in Kwazulu-Natal has no approved policies and Guidelines for SS and SC, However there are

approved policies and guidelines in place for SDM, BPM and SOPs. There is no response from the Department

for implementation plan. It is noted that there is full-time dedicated capacity for the development, implementation

and maintenance for all five building blocks. The location of capacity for SDM, BPM and SOPs are located within

the Strategic Planning unit and the capacity for SS and SC is located in the Batho Pele unit. There is full

departmental support and buy-in for the development, implementation and maintenance of all five building blocks.

There is a fully-fledged document management system in place for all building blocks. There is a change

management plan in place for the implementation of OMF building blocks.


A draft SDM is in place which is partially implemented, however has not been reviewed since development. BPMs

are available for selected services only (41-60%), which are reviewed and updated for selected services. The

Department has SOPs in place for selected services. SS are in place for all services and are reviewed and updated

regularly. The Department has an approved SC in place and is reviewed and updated regularly.



The Department of Transport in KwaZulu-Natal has draft policies and guidelines in in place for all five building

blocks. There is an implementation plan in place for SDM, BPM and SOPs only. There is full-time dedicated

capacity and full departmental support and buy-in for the development of all the building blocks. The capacity for

SDM, BPM and SOPs is located in the Organisational Design Unit and the location for SS and SC fall outside the

identified areas. A partially implemented document management system and a draft change management plan in

place for the implementation of all building blocks.


The Department has an approved SDM in place that is fully implemented, however it has not been reviewed since

development. .There are BPMs available for selected services (61-80%). No SOPs are in place. SS are available

for selected services only. A draft SC is in place. SS and SC are not reviewed and updated.

60

3.3.5 LIMPOPO - (REFER TO ANNEXURE C5 FOR AN ANALYSIS SUMMARY)



Office of the Premier in Limpopo has no approved policy in place for SS and SC, a draft policy for BPM and SOPs,

however there is approved policy for SDM. The Department has no guideline for all five building blocks. There is

an implementation plan in place for SDM, BPM and SOPs and there is no plan for SS and SC. There is full-time

dedicated capacity and full departmental support and buy-in in place for the development, implementation and

maintenance of OMF. The capacity for SDM, BPM and SOPs are located within the Organisational Design Unit

and the capacity for SS and SC is located within the Change Management and Service Delivery Improvement Unit.

There is no document management system and no change management plan in place for the implementation of

the OMF building blocks.


The Office of the Premier has an approved SDM in place that has not been implemented or reviewed since

development. Office of the Premier has approved BPMs in place for all services (81-100%) however, no maps

have been reviewed and updated. There are SOPs in place for all services that are fully implemented and are not

reviewed and updated. There are SS in place for all services and are reviewed and updated regularly. There is an

approved SC in place which has not been reviewed and updated.



Office of the Premier in Limpopo has no approved policy in place for SS and SC, a draft policy for BPM and SOPs,

however there is approved policy for SDM. The Department has no guideline for all five building blocks. There is

an implementation plan in place for SDM, BPM and SOPs and there is no plan for SS and SC. There is full-time

dedicated capacity and full departmental support and buy-in in place for the development, implementation and

maintenance of OMF. The capacity for SDM, BPM and SOPs are located within the Organisational Design Unit

and the capacity for SS and SC is located within the Change Management and Service Delivery Improvement Unit.




The Office of the Premier has an approved SDM in place that has not been implemented or reviewed since

development. Office of the Premier has approved BPMs in place for all services (81-100%) however, no maps

61

have been reviewed and updated. There are SOPs in place for all services that are fully implemented and are not

reviewed and updated. There are SS in place for all services and are reviewed and updated regularly. There is an

approved SC in place which has not been reviewed and updated.

3.3.5.3 COGHSTA


COGHSTA in Limpopo has no approved policy and guidelines in place for all building blocks. There is an

implementation plan in place for SS and SC only. There is full-time dedicated capacity and full departmental support

and buy-in in place for the development, implementation and maintenance of BPM, SOPs, SS and SC. The

capacity for BPM and SOPs are located within the Organisational Design Unit and the location for SDM, SS and

SC is within the Batho Pele Unit. There is no document management system for the SDM, a fully-fledged system

is available for SS and partially implemented system is available for SC. The DPSA wen enabled system is used

for BPM and SOPs. A change management plan in place for the implementation of BPM and SOPs only.


COGHSTA has a draft SDM in place that has not been implemented, nor been reviewed since development.

COGHSTA has approved BPMs in place for selected services (41-60%) which have been reviewed and updated.

There are SOPs and SS in place for all services that are fully implemented and reviewed and updated. There is

an approved SC in place which has not been reviewed and updated.

3.3.5.4 Department of Economic Development, Environment and Tourism


The Department of Economic Development, Environment and Tourism in Limpopo has approved policies and

guidelines in place for SDM, SOPs, SS and SC only. There are no implementation plans in place for all building

blocks. There is full-time capacity and limited buy in and support for SDM, SS and SC. There is part-time capacity

and no departmental support and buy-in in place for the development, implementation and maintenance of BPM

and SOPs. There is a fully fledged document management system for SS and SC and a partially implemented

system for SDM and SOPs. No change management plan in place.


Department of Economic Development, Environment and Tourism has an approved SDM in place that has not

been implemented, nor been reviewed since development. There are maps for selected services (1-20%) and

SOPs available for selected services. Maps and SOPs are reviewed for selected services. SS are in place for all

services and an approved SC in place, the SS and SC are reviewed and updated.

62



The Department of Education in Limpopo has no approved policy, guidelines and implementation plans in place

for all building blocks. There is part-time capacity and limited departmental support and buy-in in place for the

development, implementation and maintenance of all five building blocks. The capacity for SDM, BPM and SOPs

are located within the Organisational Design Unit and the location for SS and SC is within the Change Management

and Service Delivery Improvement Unit. The DPSA web enabled system is used as the document management

system for all building blocks. No change management plan in place.


Department of Education has a draft SDM in place that has not been implemented, nor been reviewed since

development. There are no maps and SOPs available. SS are in place for selected services and an approved SC

in place, the SS and SC are reviewed and updated.



The Department of Health in Limpopo has an approved policy for SC only and approved guidelines and

implementation plan for SS and SC. There is full-time capacity and limited departmental support and buy-in for the

development, implementation and maintenance of OMF. There is no document management system and no

change management plan in place for SDM, BPM, SOPs and SS, however, there is a change management for

SC.


The Department of Health has no SDM, BPM. There are SOPs, SS and SC in place.



The Provincial Treasury in Limpopo has draft policies in place for SDM, BPM and SOPs and approved policies in

place for SS and SC. There are approved guidelines in place for SS and SC and draft guidelines in place for SDM,

BPM and SOPs. There are no implementation plans in place for any of the five building blocks. There is full-time

dedicated capacity for SS and SC only and part-time capacity is available for BPM and SOPs. The capacity for

BPM and SOPs is located in the Organisational Design unit and the SS and SC capacity is located with the Change

Management and Service Delivery Improvement unit. The location of SDM is located outside the identified areas.

63

There is full support and buy-in for BPM, SOPs, SS and SC and limited buy in for SDM. The DPSA web enabled

system is utilised as the document management system and no change management plan in place for the



The Provincial Treasury has a draft SDM, which has not been implemented or reviewed since development. The

Department has BPMs in place for selected services (61-80%) and no maps have been reviewed and updated.

There are no SOPs in place. There are SS in place for all services and an approved SC is in place. SS and SC


3.3.5.8 Department of Public Works, Roads and Infrastructure


The Department of Public Works, Roads and Infrastructure in Limpopo has no approved policy, guidelines and

implementation plans in place for all building blocks. There is full-time dedicated capacity and limited departmental

support and buy-in in place for the development, implementation and maintenance of all building blocks. The

capacity for SDM, BPM and SOPs are located within the Organisational Design Unit and the location for SS and

SC is within the Strategic Planning unit. There is a partially implemented document management system for all

building blocks. No change management plan is in place for the implementation of any of the building blocks.


An approved SDM is in place that has not been implemented, nor been reviewed since development. There are

approved BPMs in place for selected services (1-20%) which have not been reviewed and updated. There are

selected SOPs in place and SS in place for all services that are fully implemented and reviewed and updated.

There is an approved SC in place which has not been reviewed and updated.



The Department of Social Development in Limpopo has an approved policy, guideline/toolkit and implementation

plan in place for SS and SC only. There is full-time dedicated capacity for the development, implementation and

maintenance of SDM, SS and SC only, however there it is noted that there is a part-time capacity for BPM and

SOPs. The capacity for SDM, SS and SC is within the Change Management and Service Delivery Unit and the

capacity for BPM is within Organisational Design and for SOPs within Strategic Planning. There is limited

Departmental support and buy-in for the development, implementation and maintenance of OMF. No document

64

management system or change management plan in place for the implementation of the OMF building blocks.

However, there is a change management plan in place for SS and SC.


The Department of Social Development has no responses for the Status of implementation in the Department.



The Department of Transport in Limpopo has approved policies, guidelines, implementation plans and full-time

dedicated capacity in place for all building blocks. The capacity for SDM and SOPs is located within the Strategic

planning unit, for BPM within the Organisational Design Unit and for SS and SC within the Change Management

and Service Delivery Unit. . There is full departmental support in place and a fully-fledged document management

system for SDM and SS only. There is no change management plan in place for the implementation of the OMF

building blocks.


The Department of Transport has an approved SDM

in place that is fully implemented, however it has not

been reviewed since development. The Department

has BPMs in place for selected services (21-40%)

which are reviewed and updated. There are SOPs in

place for selected services and SS in place for all

services .An approved SC is in place. The SOPs, SS

and SC are reviewed and updated regularly

65

3.3.6 MPUMALANGA - (REFER TO ANNEXURE C6 FOR AN ANALYSIS SUMMARY)

3.3.6.1 Department of Agriculture, Rural Development, Land and Environmental Affairs


The Department of Agriculture, Rural Development, Land and Environmental Affairs has no approved policy in

place for all building blocks. There is a draft guideline and approved implementation plan in place for SS and SC

only. There is full-time dedicated capacity for the development, implementation and maintenance for SS and SC.

The location of capacity for SS and SC is within the Change Management and Service Delivery Improvement as

well as the Batho Pele unit. There is full departmental support and buy-in for the development, implementation

and maintenance of OMF. Partially implemented document management system is in place for SS and SC only.

No change management plan is in place for the implementation of the OMF building blocks.


The Department of Agriculture, Rural Development, Land and Environmental Affairs has no approved SDM.

There are BPMs in place for selected services (21-40%), which are reviewed and updated. SOPs and SS are in

place or all services. An approved SC in place. SOPs, SS and SC are reviewed and updated regularly.

3.3.6.2 Department of Culture, Sport and Recreation


The Department of Culture, Sport and Recreation has an approved policy for SS and SC, a draft policy for SDM,

BPM and SOPs in place. The Department has an approved guideline/toolkit and implementation plan in place for

BPM, SOPs, SS and SC, however, a draft toolkit and implementation plan for SDM is in place. There is part-time

capacity for the development, implementation and maintenance for BPM, SOPs, SS and SC. The capacity for

BPM, SOPs, SS and SC is within the Strategic Planning Unit, and the location of capacity of SDM falls outside the

identified areas. There is full departmental support and buy-in for the development, implementation and

maintenance of OMF. A partially implemented document management system for operations management is in

place for BPM, SOPs, SS and SC. There is a change management plan in place for the implementation of BPM,

SOPs, SS and SC. A draft change management in place.


The Department of Culture, Sport and Recreation has a draft SDM in place. BPMs are available for selected

service only (41-60%) which are reviewed and updated for selected services. SOPs are in place for selected

service only and are reviewed and updated for selected services. There are SS and approved SC in place. SS

and SC are reviewed and updated regularly.

66



The Department of Education as no approved policy in place for SS and SC only. There are no guidelines and

implementation plans in place for all building blocks. There is part-time capacity in place for SDM and full-time

dedicated capacity for the development, implementation and maintenance of SS and SC only. The location of

capacity for SDM, SS and SC is within the Change Management and Service Delivery Improvement. There is

limited departmental support and buy-in for the development, implementation and maintenance of SD, SS and SC

only. No document management system and no change management plan is in place for the implementation of



The Department of Education has no approved SDM. There are no BPMs (0%) and SOPs in place. SS are in

place for all services. An approved SC in place. SS and SC are not reviewed and updated regularly.



Department of Social Development in Mpumalanga has no policies, guidelines and implementation plan in place

for SS and SC. There is full-time dedicated capacity in place for the development, implementation and

maintenance of OM. The department has limited support and buy-in for the development of all building blocks.


the OMF building blocks. The Department has no response for all SDM, BPM and SOPs in all governance

arrangements.


Department of Social Development has no response SDM, BPMs or SOPs in place. SS are available for

selected services and are reviewed and updated. An approved SC is in place. SC is reviewed and updated

regularly.

67



The Provincial Treasury in Mpumalanga has no approved policy, no toolkits/guidelines and implementation in place

for any of the building blocks. It is noted that there is full-time dedicated capacity in place for SS and SC only and

part-time capacity for SDM, BPM and SOPs. The location of capacity for SS and SC is within the Organisational

Design unit and for the remaining building blocks are located outside the identified areas. There is the limited

departmental support and buy-in for the development of SDM, BPM and SOPs and full support and buy in for SS

and SC. The Provincial Treasury has no document management system and no change management plan in place



The Provincial Treasury has no SDM in place. No BPMs and SOPs are available SS are available for selected

services only and are reviewed and updated accordingly. An approved SC is in place which is reviewed and

updated with selected information only.

68

3.3.7 NORTHERN CAPE - (REFER TO ANNEXURE C7 FOR AN ANALYSIS SUMMARY)

3.3.7.1 Office of the Premier (OTP)


The Office of the Premier has no approved policy in place for all building blocks. An approved toolkits/guideline is

in place for SOPs only and no implementation is in place for any of the building blocks. It is noted that there is part-

time capacity in place for all five building blocks. The capacity for SDM, BPMs and SOPs are located within the

Organisation design Unit and for SS and SC within the Batho Pele unit. There is limited departmental support and

buy-in for the development all building blocks. The Office of the Premier utilises the DPSA WES as their document

management system. There is no change management plan in place for the implementation of the OMF building

blocks.


The Office of the Premier has an approved SDM in place which is partially implemented, however it has not been

reviewed annually in line with mandated functions. There are BPMs (1-20%) and SOPs available for selected

services. BPMs and SOPs are not reviewed and updated. SS are in place for all services. An approved SC is in

place that is service point specific. SS are reviewed and updated for selected services only. SC are reviewed and

updated regularly.

3.3.7.2 Department of Agriculture, Land Reform and Rural Development


The Department of Agriculture, Land Reform and Rural Development in Northern Cape has approved policies for

SDM, SS and SC. There are no guidelines and implementation plans in place for all five building blocks. There is

part-time capacity in place for all building blocks. The capacity for SDM, SOPs, SS and SC are located within the

Strategic Planning Unit and the capacity for BPM is located in the Organisational Design Unit. The Department

has full buy-in and support for the development, implementation and maintenance of all building blocks. The

Department has no document management and no change management plan in place for the implementation of

all building blocks.

69

(b) Status of Implementation

The Department of Agriculture, Land Reform and Rural Development has a draft SDM in place that has not

implemented nor reviewed since development. There are BPMs in place for selected services (21-40%). SOPs are

in place for all services and are not reviewed. SS are in place for selected services and an approved SC is in place.

SS and SC are reviewed and updated regularly.

3.3.7.3 Co-operative Governance, Human Settlement and Traditional Affairs (COGHSTA)


The Department of COGHSTA in Northern Cape has no approved policy and guidelines in place for all five building

blocks. There are implementation plans in place for SDM, SOPs and SC. There is full-time dedicated capacity in

place for SOPs and SC and part-time capacity for SDM, BPM and SS. The capacity for SDM and BPM are located

in the Organisational Design Unit and the capacity for SS and SC are located within the Change Management and

Service Delivery Improvement Unit, whilst the capacity for SOPs is within the Strategic Planning Unit. The

Department has full buy-in and support for the development, implementation and maintenance of SDM, SOPs, SS

and SC however there is limited buy in and support for BPM. . The Department of has a fully-fledged document

management for system for SOPs, SS and SC and a partially implemented system for SDM. No document

management system in place for the BPM. There is a change management plan in place for the implementation

of SDM, SOPs, SS and SC.

(b) Status of Implementation

The Department has an approved SDM in place that is fully implemented and reviewed annually in line with

mandate and functions. There are BPMs in place for selected services (21-40%). SOPs and SS are in place for all

services. An approved SC is in place. SOPs, SS and SC are reviewed and updated regularly.

3.3.7.4 Department of Economic Development and Tourism


The Department of Economic Development and Tourism in Northern Cape has draft policies, guidelines and

implementation plan in place for SDM SOPs, SS and SC. It is noted that there is full-time capacity for all building

blocks. The capacity for all five building blocks are located within the Change Management and Service Delivery

Improvement Unit. There is full departmental support and buy-in for the development of the five building blocks.

70

The department utilises the DPSA wen enabled system as their document management system. No change

management plan is in place for the implementation of the OMF building blocks.


The Department has a draft SDM in place, which is partially implemented and it has not been reviewed since

development. There are BPMs in place for selected services only (1-20%). There are SOPs available for selected

services. SS are in place for all services. An approved SC is in place that is service point specific. SOPS, SS and

SC are reviewed on an annual basis and updated accordingly.

3.3.7.5 Department of Environment and Nature Conversation


The Department of Environment and Nature Conversation has an approved policy in place for SS and SC and a

draft policy in place for SDM and SOPs. There are toolkits in pace for all building blocks. There are no

implementation plans in place for all five building blocks. Part-time capacity is available for SC only. The location

of capacity for SDM, BPM, SOPs and SS is within the Organisational Design Unit, while the capacity for SC is

located in the Batho Pele Unit. It is noted that there is limited Departmental support and buy-in for the development,

implementation and maintenance of OMF. The Department has uses the DPSA web enabled system for the SDM

and no change management plan in place for the implementation of the OMF building blocks.


The Department has a draft SDM in place which has not been implemented nor reviewed. BPMs are in place for

selected services (1-20%). There are no SOPs in place. SS are in place for selected services and approved SC in

place. SS and SC are reviewed and updated regularly.



The Provincial Treasury in Northern Cape has no policies, guidelines and implementation plans in place for any of

the five building blocks. There is part-time capacity available for all building blocks. The capacity for SDM is located

in the Organisational Design unit and the location of capacity for the remaining building blocks is located outside

the identified areas. There is full support and buy-in for SDM, SS and SC and limited buy in for BPM and SOPs.



71

(c) Status of Implementation:

The Provincial Treasury has a draft SDM, which has been partially implemented and not reviewed since

development. The Department has BPMs in place for selected services (1-20%) and no maps have been reviewed

and updated. There are SOPs in place for selected services, however no SOPs have been reviewed and updated.

There are SS in place for all services and an approved SC is in place. SS and SC are reviewed and updated

regularly.

3.3.7.7 Department of Sport, Arts and Culture


The Department of Sport, Arts and Culture has no approved policies, toolkits/guidelines and implementation plans

in place for any of the building blocks. It is noted that there is part-time capacity in place for all five building blocks.

The capacity for SDM and BPM are located within the Organisational Design Unit and SOPs, SS and SC are

located within the Change Management and Batho Pele unit. There is limited departmental support for the

development of all building blocks. The Department has a no document management system and no change



The Department of Sport, Arts and Culture has a draft SDM in place which has been partially implemented and

currently in the process of being reviewed. BPMs are place for selected services (1-20%) which are not reviewed

or updated. Selected SOPs are in place which are reviewed and updated. No SS and SC in place.

72

3.3.8 NORTH WEST - (REFER TO ANNEXURE C8 FOR AN ANALYSIS SUMMARY)



Office of the Premier in North West has an approved policy in place for SS, a draft policy for SOPs and SC and no

policy for SDM and BPM. The Department has no guidelines/ toolkit in place. There is an approved implementation

plan for SS and SC only and a draft plan for SOPs. There is full-time dedicated capacity in place for the

development, implementation and maintenance of OMF. The capacity for SDM, BPM and SOPs are within the

Organisational Design unit and the capacity for SS and SC is within the Change Management and Service Delivery

Improvement unit. There is limited departmental support and buy-in for the development of five building blocks.

The Department has a partially implemented document management system and no change management in place

for the OMF building blocks.


Office of the Premier has an approved SDM that is fully implemented and it is reviewed annually in line with

mandate and functions. The Department has no BPMs and no SOPs available. SS are in place for all services and

an approved SC is in place. Both the SS and the SC is reviewed and updated regularly.

3.3.8.2 Community Safety and Transport Management


The Department of Community Safety and Transport Management in North West has no an approved policy in

place for all building blocks. There is approved guidelines/ toolkit in place for SDM, SOPs, SS and SC. There is no

implementation plans in place for any building blocks. There is full-time dedicated capacity in place for the

development, implementation and maintenance of SDM, SOPs, SS and SC. The capacity for SDM is located within

the Organisational Design Unit, capacity for SOPs is within the Strategic Planning unit and the capacity for SS and

SC is within the Change Management and Service Delivery Improvement unit. There is full departmental support

and buy-in for the development of SDM, SOPs, SS and SC. The Department has a fully-fledged document

73

management system for SDM, SOPs, SS and SC. There is no change management plan in place for the OMF

building blocks.


Office of the Premier has a draft SDM that is partially implemented and has not been reviewed since development.

The Department has no BPMs (0%). There are SOPs available and SS are in place for all services and an approved

SC is in place. The SOPs, SS and the SC are reviewed and updated regularly.

3.3.8.3 Department of Culture, Arts and Traditional Affairs


The Department of Culture, Arts and Traditional Affairs in North West has no policies for BPM and SOPs, however

there is in draft policies for SDM, SS and SC in place for the development of OMF. The Department has no

guidelines in place for SDM, BPM and SOPs, and a draft guidelines for SS and SC. The Department has a draft

implementation plans in place for all building blocks. There is no capacity in place for SDM, BPM and SOPs,

however there is full-time dedicated capacity for SS and SC. The Department has limited departmental support

and buy-in for the development of five building blocks. The Department has no system as their document

management system. There is a draft change management plan in place for the OMF building blocks.


The Department of Culture, Arts and Traditional Affairs in North West has a draft format for SDM that is partially

implemented, however it has not been reviewed since development. The Department has no BPMs and SOPs

available. SS are in place for selected services which are reviewed and updated accordingly. There is a draft SC

in place and it has not been reviewed and updated.

3.3.8.4 Department of Economy and Enterprise Development


The Department of Economy and Enterprise Development has no approved policy, guidelines/ toolkits and

implementation plan in place for all building blocks. There is part-time capacity in place for SDM and SC. There is

limited departmental support for BPM, full departmental support and buy-in for SDM, SS and SC and no support

in place for SOPs. A partially implemented document management system is available for five building blocks.

There is no change management plan in place for the implementation of the OMF building blocks.

74


The Department of Economy and Enterprise Development has an approved SDM which is partially implemented

and it is reviewed annually in line with mandate and functions. There are no BPMs, SOPs and SS in place. An

approved SC is in place that is service point specific and it is reviewed and updated regularly.

3.3.8.5 Department of Education and Sport Development


The Department of Education and Sport Development has no approved policy, guidelines and implementation in

place for building blocks. There is part-time capacity in place for SDM, BPM and SC. The capacity for SDM, BPM

and SOPs is located within the Organisational Design Unit for SS and SC within the Change Management and

Service Delivery Improvement unit. There is limited departmental support and buy-in place for the development for

the development of SDM, BPM and SOPs and full support and buy in for SS and SC. There is fully fledged

document management for SD, BPM, SS and SC and no change management plan in place for the implementation

of the OMF building blocks.


The Department of Education and Sport Development has an approved SDM which is partial implemented and it

has not been reviewed annually in line with mandate and functions. BPMs are place for selected services (1-20%).

There are no SOPs in place. SS is available for selected and a draft SC in place. BPMs, SS and SC is reviewed

for selected services only.

3.3.8.6 Department of Finance


The Department of Finance in North West has no policies, toolkits/guidelines and implementation in place for any

of the building blocks. It is noted that there is full-time dedicated capacity and limited buy-in and support for the

development of all building blocks. The capacity for all building blocks are located within the Organisational Design

Unit. There is no document management system and no change management plan in place for the implementation

of the OMF building blocks.


The Department of Finance has an approved SDM in place that is fully implemented, and reviewed. There are

BPMs (41-60%) and SOPs available for selected services. SS are in place for all services. SOPs and SS are not

reviewed. An approved SC is in place that is service point specific and is reviewed on an annual basis and updated

accordingly.

75



The Department of Health has a draft policy in place for SDM, SOPs and SS and approved policy in place for SC.

There are draft guidelines/toolkits and implementation plans in place for SS and SC only. There is part-time

capacity available for SS and full-time dedicated capacity for SC. The capacity for SDM, BPM and SOPs are

located within the Organisational Design Unit and for SS and SC within the Change Management and Service

Delivery Improvement Unit. There is limited buy-in and support, no document management, and no change

management plan for all building blocks.


The Department of Health has a draft SDM in place which has not been implemented nor been reviewed since

development. There are no BPMs and SOPs available. SS are in place for selected services. An approved SC is

in place. SS and SC are reviewed and updated accordingly.

3.3.8.8 Department of Rural, Environment and Agriculture Development


The Department of Rural, Environment and Agricultural Development in North West has an approved policy in

place for SS only. There are no toolkits and implementation plans in place for any building blocks. It is noted that

there is full-time dedicated capacity in place for SS and SC and no capacity for SDM, BPM and SOPs. There is

limited buy in and support for SDM, BPM, SOPs and SS and full departmental support and buy-in for the

development of the SC. A partially implemented document management system is available for SS and SC only.


There are no SDM, BPMs and SOPs in place. SS are in place for all services and an approved SC is in place that

is service point specific. SS and SC are reviewed and updated annually.

76

3.3.8.9 Department of Tourism


The Department of Tourism in North West has an approved policy, toolkits and implementation plans for SDM, SS

and SC only. It is noted that there is full-time dedicated capacity in place for SDM, SS and SC. The capacity for

the development of SDM, SS and SC is located within the Strategic Planning unit and capacity for BPM and SOPs

is located within the Organisational Design unit. There is full departmental support and buy-in for the development

of the SDM, SS and SC, however buy-in and support is limited for BPM and SOPs. A fully-fledged document

management system is available and a change management plan is in place for SDM, SS and SC only.


The Department has an approved SDM in place. Partial implementation of the SDM is noted. The SDM has not

been reviewed since development. There are no BPMs, SOPs, and SS in place. An approved SC is in place that

is service point specific. SC is reviewed and updated annually.

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3.3.9 WESTERN CAPE - (REFER TO ANNEXURE C9 FOR AN ANALYSIS SUMMARY)

3.3.9.1 All 13 Departments


The Department of the Premier has developed and implemented the OMF in line with DPSA. The Department

executes the OMF interventions in a transversal manner to ensure a uniform and consistent approach across all

provincial Departments. The OMF initiatives are co-ordinated and transversally supported from the Department of

the Premier. The Department has a clear policies, guidelines, implementation plan and capacity in place to develop

and implement operations management. The capacity for the development of the building blocks are located within

the Process Design and Improvement Unit. The Department has a limited and buy in support. A partially

implemented system is available for all five building blocks. The Department has a change management plan in

place for SDM and SOPs only.


Full SDMs are in place for the two Departments which cover all services, and 11 Departments have SDMs which

focus on core services only. The SDMs are fully implemented in the Province, however they have not been

reviewed since development.

Some business processes have been organised and mapped (1-20%) for all Departments across the Province.

Maps are reviewed and updated for selected services. SOPs are in place for selected services and reviewed and

updated accordingly. SS are in place in all departments for all services. SCs are also in place for all thirteen

Departments. The SS and SC are reviewed and updated regularly.

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4. SUPPORT PROVIDED BY DPSA

During the 2017/18 financial year, the DPSA provided hands-on support, advocacy and capacity building to the

National Departments of Environmental Affairs, International Relations and Co-operation, Women as well as the

National School of Government.

Selected services that have been mapped and SOPS have been developed per sector:

(a) Department of Environmental Affairs:

Processing of waste management licence: Basic Assessment Report (BAR)

Providing GIS Advisory Services

Drafting and Vetting of DEA Legislation

Implementation and Enforcement of OHS SHERQ

(b) Department of International Relations and Co-operation:

Cash Flow Management: Missions

Cash Flow Management Head Office

Payment and Logistics

Manage and monitor Medical Aid claims for officials broad

(c) National School of Government

Learner Records

Processing client enquiries

Training Logistics

Recruitment of ETDPs

(d) Department of Women:

Monitoring and Evaluation

Development of Legislation

Gender responsive budget

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It is important to note that the Chief Directorate: Operations Management currently has limited capacity (three full-

time and one intern) and limited financial resources (R360 000). However the unit managed to provide support to

other departments on the Operations Management value chain. A list of departments that was supported is

attached as Annexure D.

5 RECOMMENDATIONS AND CONCLUSION

5.1 Governance Arrangements

Emanating from the report, it is apparent that there are pockets of excellence such as in the Eastern Cape, KwaZulu

Natal, North West, Gauteng and Western Cape. These provinces have aligned their respective policies, toolkits

and implementation plan to the OMF of the DPSA. There is dedicated capacity within the afore-mentioned Offices

of the Premier to implement the Operations Management value chain.

However, it is evident from Tables 1 – 3 on pages 10-11 that the majority departments have not institutionalised

the OMF in terms of having relevant internal policies, guidelines, and implementation plans in place. The DPSA

OMF and supporting toolkits have been approved and published on the DPSA website and Web enabled system

(WES). It is recommended that Departments customise the DPSA OMF and supporting toolkits within their

respective departments and adopt these documents as departmental policies and guidelines.

Most departments have indicated that they do have the required capacity and departmental support to implement

the OMF, however little or no progress has been made in certain departments. DPSA undertook to determine the

location of capacity and skills for implementation of the OMF in the 2017/18 financial year. From the Tables 7-8 on

pages 14 on the Location of Capacity it is evident that capacity is spread mostly between the Organisational Design

Unit and the Strategic Planning Unit. It is recommended that the capacity for OMF is aligned to the generic

structure for Programme 1, viz capacity for SDM should be located within the Strategic Unit, whereas capacity

for BPM, SOPs in the Organisational Design unit and SS and SC should be located in the Change Management

and Service Delivery Improvement Unit.

5.2 Status of implementation

The majority departments have approved SDMs (64), SS (64) and SC (90) that are in place out of 117 departments

that responded. It should be noted however, that with BPM (81) and SOPs (75), majority departments have drafts

in place. The deduction can be made from Tables 4-6 on pages 12-13 that advocacy and implementation support

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with specific focus on BPM and SOPs rendered throughout the financial year has had a positive impact on

implementation.

In an attempt to improve advocacy and capacity building, DPSA designed a WES on operations management. The

system content is grouped into four broad categories. The first category is where all the information regarding

operations management is stored such as the OMF as well as the respective toolkits of all building blocks.

Secondly, a database is provided for the uploading of departmental specific information on the building blocks.

Thirdly, provision is made that the system generates statistical reports on departmental submission rates. This will

be a reporting site for registered users only and thus only nominated officials, called Principal Users, from

departments will be able to download information. Lastly, a forum functionality is provided to promote discussion

on the various topics. It is recommended that all departments ensure that one principal user and various

sub-users responsible for Operations Management are registered on the system.

In addition to the above, the Chief Directorate: Operations Management developed a multimedia educational

package. This is an audio-visual on the OMF and toolkits that will assist departments both nationally and

provincially to implement the OMF. Departments are encouraged to utilise the audio-visuals to assist them

in the institutionalisation and implementation of the OMF. The audio visuals can be used at EXCO meetings

of departments for top management support and buy-in. Further to this, the audio visuals can be uploaded on

intranets of respective departments to ensure that all officials have easy access.

The Public Service Regulations, Regulation 36 requires that departments

implement the OMF. Over and above the afore-mentioned initiatives, it is

recommended that selected building blocks of operations

management be included in the MPAT at a basic level to encourage

departments to implement the OMF.

In an attempt to increase capacity-building, it is proposed that DPSA

continue engagements with the National School of Government to

develop an online curriculum on Operations Management.

The Chief Directorate: Operations Management will also continue to support departments through the

implementation and advocacy, capacity-building and institutional support as outlined in the Medium Term Strategic

Framework for the period 2014-2019.

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