Status Paper on Computerisation of TPDS Operations
Transcript of Status Paper on Computerisation of TPDS Operations
30/01/2014
Department of Food & Public Distribution Ministry of Consumer Affairs, Food & Public Distribution
Government of India
STATUS
PAPER COMPUTERISATION OF TPDS OPERATIONS
1 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
Contents Executive Summary ............................................................................................................................... 2
1. TPDS - Background ......................................................................................................................... 4
2. National Food Security Act, 2013 ................................................................................................... 4
3. Challenges facing TPDS ................................................................................................................. 5
4. TPDS Computerisation–Department’s past efforts and other developments ........................... 5
5. Plan Scheme under the 12th Five Year Plan .................................................................................. 5
6. NIC's role and responsibilities ....................................................................................................... 7
7. Current status of the scheme ........................................................................................................ 8
Digitisation of Stakeholders’ databases ........................................................................................... 9
Digitisation of Ration cards ............................................................................................................... 9
Computerisation of Supply-chain management ............................................................................ 10
Setting up of Transparency Portals and Grievance Redressal mechanisms .................................. 12
8. Next Steps ..................................................................................................................................... 12
Annexure-I: Management Structure ................................................................................................... 14
Annexure-II: Details of Funds released to States/UTs........................................................................ 18
Annexure-III: State/UT-wise status of computerisation of TPDS ...................................................... 19
Annexure-IV: List of TPDS Portals of States / UTs .............................................................................. 30
Annexure-V: List of Toll-free helplines for TPDS in States/UTs ........................................................... 31
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Executive Summary
Modernization of Targeted Public Distribution
System (TPDS) including its end-to-end
computerisation is a priority area for the
Department of Food & Public Distribution
(DoF&PD). With the enactment of the National
Food Security Act (NFSA), 2013, computerisation
of TPDS has acquired greater importance.
Some States/UTs have taken initiatives for
computerisation of TPDS. This Department had
also initiated pilot schemes for computerisation
of various aspects of TPDS functioning in select
States/UTs. However, such initiatives did not envisage end-to-end coverage in a comprehensive
and integrated manner.
In view of the above, the Department has prepared a scheme under the 12th Five Year Plan (2012-
17) for its implementation in all States/UTs on cost sharing basis. The scheme comprises
implementation of two components, namely, Component-I i.e. digitization of beneficiary and
other databases, computerisation of supply-chain, setting up of portal & grievance redressal
mechanism and Component-II i.e. FPS automation. NIC is the technical partner for the scheme
and the implementation agency for the Centre.
Government has approved Rs. 884.07 crore for Component-I during 2012-17 on cost sharing basis
(90:10 for North Eastern States and 50:50 for remaining States/UTs) out of which Government of
India’s share is Rs. 489.37 crore and States/UTs share is Rs.394.70 crore. The Department issued
the Administrative approval for the scheme to all States/UT on 10.12.2012. States/UTs have been
requested to send their proposals for financial assistance under the scheme. The implementation
guidelines were issued by the Department in the month of September 2013.
Proposals for financial assistance under the scheme have been received from 28 States/UTs.
Rs.41.69 crore was allocated for the scheme during 2012-13 (R.E.) which was disbursed to 7
States, NIC, etc. In 2013-14 (RE), Rs.191.76 crore has been allocated, out of which Rs.154.39 crore
has been sanctioned upto 30.01.2014 to 16 States (incl. funding to 3 States covered partly in
preceding year), NIC, etc. Thus, a total of Rs.196.08 crore has been released/ sanctioned to 20
States, NIC, etc. during financial 2012-13 and 2013-14. Requests for financial assistance from three
States/UTs are being processed by the Department and proposals of another 5 States are under
examination in consultation with NIC, etc.
The progress of implementation of Component-I in States/UTs is summarized as follows:
• Digitization of FPS has been completed in 29 States/UTs and is in progress in 6
States/UTs. Digitisation of Godowns database has been also completed in 29
States/UTs and in progress in 6 States/UTs
• Digitization of ration cards/ beneficiary database has been completed in 13 States/UTs
and is in progress in 17 States/UTs
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• Online allocation of foodgrains has been implemented in 5 States/UTs and is in
progress in 9 States/UTs
• Supply-chain has been computerized in 3 States and is in progress in 4 States/UTs
• Transparency Portals have been created in 25 States/UTs
• Call Centre/Toll free helpline numbers for TPDS have been established in 25
States/UTs
• Online grievance redressal mechanism for registration and tracking of grievances is
available in 18 States/UTs.
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1. TPDS - Background
In June 1997, Government of India launched the Targeted
Public Distribution System (TPDS) with focus on the poor.
TPDS is operated under the joint responsibility of Central
Government and State Governments /Union Territory
(UT) Administrations. The Central Government is
responsible for procurement, allocation and
transportation of foodgrains up to the designated depots
of the Food Corporation of India (FCI). The operational
responsibilities for lifting and distributing the allocated
foodgrains within the States/UTs, identification of eligible
families, issuance of ration cards to them and supervision
over distribution of allocated foodgrains to eligible card
holders through the Fair Price Shops (FPSs) are that of
the State/UT Governments.
Under TPDS, the Central Government allocates foodgrains
to States/UTs for 6.52 crore Below Poverty Line (BPL) households (including 2.43 crore
Antyodaya Anna Yojana - AAY households) and about 11.52 crore Above Poverty Line (APL)
households.
2. National Food Security Act, 2013
Government has notified the National Food Security Act
(NFSA), 2013 on 10th September, 2013 with the objective
to provide for food and nutritional security in human life
cycle approach, by ensuring access to adequate quantity
of quality food at affordable prices to people to live a life
with dignity. The Act provides for coverage of upto 75% of
the rural population and upto 50% of the urban population
for receiving subsidized foodgrains under TPDS, thus
covering about two-thirds of the population. Persons
belonging to eligible households will be entitled to receive 5 kgs of foodgrains per person per
month at subsidised prices of Rs. 3/2/1 per kg for rice/wheat/coarse grains. The existing
Antyodaya Anna Yojana (AAY) households, which constitute the poorest of the poor, will
continue to receive 35 kgs of foodgrains per household per month.
The Act also stipulates that the Central and State Governments shall endeavour to progressively
undertake necessary reforms in the TPDS in consonance with the role envisaged for them in this
Ordinance. The reforms shall inter-alia, include-
• application of information and communication technology tools including end-to-end
Computerisation in order to ensure transparent recording of transactions at all levels,
and to prevent diversions;
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• leveraging Aadhaar for unique identification, with biometric information of entitled
beneficiaries;
• Full transparency of records.
3. Challenges facing TPDS
Successful implementation of the TPDS is faced with some of the following challenges:
• Leakages and diversion of foodgrains
• Inclusion/exclusion errors
• Fake and bogus ration cards
• Lack of transparency regarding allocation, off-take, availability of foodgrains at FPS,
etc.
• Weak grievance redressal and social audit mechanisms.
4. TPDS Computerisation–Department’s past efforts and other
developments
During the 11th Plan period, this Department initiated two pilot schemes for computerisation of
TPDS that are briefly described as follows:
• A non-Plan scheme for ‘Smart Card based delivery of Essential Commodities’ was
approved to be implemented on pilot basis in Chandigarh UT and State of Haryana
during 2008-09 and 2009-10. The goal of the scheme was to make delivery of services
under TPDS more efficient by introducing smart card based delivery of TPDS
commodities to beneficiaries and to assess the replicability of smart card based
delivery of TPDS commodities in terms of cost benefits and suitability of the
technology.
• A pilot Plan scheme for ‘Computerisation of TPDS Operations’ was approved for
implementation in three districts each of Assam, Andhra Pradesh, Chhattisgarh and
Delhi and in the Department with an expenditure of Rs.53.47 crore. The scheme
proposed to use ICT tools for information capture and foodgrains tracking across the
supply chain along with involvement of citizens and other stakeholders in the entire
process. Considering the scale and complexity involved, it was decided to implement
the proposed ICT solution till the block level only.
These pilot schemes are presently at various stages of implementation. These schemes have also
been subsumed in the plan scheme that is presently being implemented.
5. Plan Scheme under the 12th Five Year Plan
With a view to provide infrastructure and financial support to States/UTs, the Department
prepared a Plan Scheme on End-to-end Computerization of TPDS Operations for its
implementation in all States/UTs under the 12th Five Year Plan (2012-17) on cost-sharing basis
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(90:10 for North Eastern States and 50:50 for remaining States/UTs). The Scheme proposed
implementation of Component-I i.e. activities, namely, digitization of beneficiary and other
databases, computerisation of supply-chain, setting up of transparency portals & grievance
redressal mechanism and Component-II i.e. FPS automation across the country.
The existing State initiatives and NIC’s learnings from the pilot projects have been utilized for
implementation of the current Plan Scheme. Under the scheme, NIC would provide application
software(s) for Centre and States/UTs; be the technical partner and the Implementation Agency
for the Centre. As Aadhaar and National Population Register (NPR) projects involve capture of
bio-metric details of residents, the proposed Plan Scheme did not provide for gathering of bio-
metric information of beneficiaries.
The total outlay of the project was estimated at Rs.4273.47 crore, out of which Government of
India’s share was pegged at Rs. 2287.81 crore and States/UTs’ share was estimated to be
Rs.1985.65 crore.
A meeting of the Expenditure Finance Committee (EFC) was held on 06.09.2012 to consider the
proposed scheme. During the EFC meeting, it was decided that while activities taken up under
Component-I could be implemented in the first stage, the activities under Component-II i.e. FPS
automation should be taken up after taking into consideration various factors like coverage and
linkage with UIDAI/NPR data, availability of connectivity at FPSs, finalization of Smart Card
standards, etc. Accordingly, EFC concurred with the funding requirement proposed for
Component-I during 2012-17 amounting to Rs. 884.07 crore.
In the meeting held on 04.10.2012, Cabinet Committee on Economic Affairs (CCEA) approved the
Plan Scheme for implementation during 12th Five Year Plan with a total cost of Rs.884.07 crore,
out of which Government of India’s share is Rs. 489.37 crore and States/UTs share is Rs.394.70
crore.
The Department issued the Administrative approval for the scheme on ‘End-to-end
Computerisation of TPDS Operations’ to all States/UT on 10.12.2012. States/UTs were requested to
send their proposals for financial assistance under the scheme.
The original timelines laid down for digitisation of beneficiary database and computerisation of
supply-chain were October, 2012 and March, 2013 respectively. As progress among States was
slow and uneven for want of approval of the scheme and release of funds to States / UTs, based
on their request, these targets were re-fixed to March, 2013 and October, 2013 to make them
more realistic. However, there has been delay in finalisation of action plans by States/UTs, late
submission of their financial proposals, practical problems faced during implementation, etc.
Keeping in view requests received from the States/UTs seeking clarifications on various aspects
of the scheme and also with a view to provide a comprehensive way forward for its
implementation, a need was felt for detailed guidelines for implementation of the scheme.
Accordingly, the Department in consultation with NIC prepared the Implementation Guidelines
for use of Food and Civil Supplies (F&CS) Departments of States/UTs. A copy of the draft
guidelines was circulated to all States/UTs in June 2013. The Implementation Guidelines were
thereafter issued by the Department in the month of September 2013.
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Computerization of TPDS has been included as a Mission Mode Project (MMP) in August 2011
under the National eGovernance Plan (NeGP). As per the MMP Guidelines, an institutional
mechanism is to be established both at the Centre and States/UTs. Accordingly, the Department
has prescribed a comprehensive management structure for the scheme in May 2013, which was
circulated to all States/UTs. The details of the management structure are at Annex-I.
This Department has been rigorously following up with States/UTs to send their proposals and
reviewing their progress during one-to-one meetings, video-conferences, workshops, conference
of Food Ministers/ Secretaries etc. A workshop was also held at Guwahati (Assam) in May 2013
especially for the North East region. So far, proposals for financial assistance have been received
from 28 States/UTs. A total of Rs.196.08 crore has been released to 20 States, NIC, etc., details of
which are given at Annex-II.
6. NIC's role and responsibilities
NIC is the technical partner for the scheme and the implementation agency for Centre. NIC has
developed a Common Application Software (CAS) comprising of various modules like
Stakeholder Identity Management System (SIMS), Existing Ration Card Management System
(eRCMS), Food & Essential-commodities Assurance & Security Target (FEAST), etc. These
applications have been made available to all States/UTs for further customisation as per their
requirements. States have also been given the flexibility to select NIC or any other agency as their
technology solution partner. As per NIC, 32 States/UTs have opted for NIC’s CAS and its modules.
A schematic diagram of CAS prepared by NIC is as follows:
In June 2013, the Department entered into a Memorandum of Understanding (MoU) with NIC. As
per the said MoU, the key responsibilities of NIC are inter-alia as follows:
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i. NIC would develop, provide and maintain a Common Application Software (PDS-CAS)
ii. NIC’s solutions would be integrated, allow seamless data exchange, and inter-operable
while being based on open standards
iii. NIC would ensure inter-operability for States/UTs using PDS-CAS and provide consultancy
to States/UTs that opt for not using PDS-CAS; prescribe common standards
/specifications, etc.
iv. Development of executive dashboard for monitoring progress of computerisation,
creating and maintaining single unified information system; ICT support for online
allocation of foodgrains by Department through PDS-CAS; its integration with FCI’s
Integrated Information System for Foodgrains Management (IISFM) for computerisation
of supply-chain in States / UTs
v. Integrate PDS-CAS with the existing /legacy application(s) of the States/UTs
vi. Provide hands-on training for PDS-CAS to the State F&CS departments
vii. Prepare all necessary documentation relating to PDS-CAS to all States/UTs
viii. Provide operational support to the end-users using telephonic and online support
through a Technical Helpdesk system
ix. Appoint dedicated project heads at NIC Hqrs and States / UTs for close coordination with
the respective Governments
x. Assist the States & UTs for planning and hosting the PDS-CAS at State Data Centres (SDC)
/National Data Centre (NDC) with Business Continuity Plan in secured environment
xi. Provide appropriate ICT support for undertaking STQC audit of the application software
for TPDS.
7. Current status of the scheme
The status of implementation of various activities under Component-I as reported by the
States/UTs and National Informatics Centre (NIC) is given in the following paragraphs.
The State/UT wise and activity wise status of computerisation may be summarised at a glance as
follows:
FPS
Data*
Godowns
data*
Ration
Card
Data*
Online
allocation Supply-chain
Transparency
Portal
Online
grievance
Toll free
number
Andaman &
Nicobar Islands
100% - 100% In Progress - Yes Yes Yes
Andhra Pradesh 88% 84% 100% 2 Districts - - Yes Yes
Arunachal
Pradesh
100% 64% 76% Few locations - Yes - Yes
Assam 100% 62% - - - - - Yes
Bihar 96% 100% 72% - - Yes Yes Yes
Chandigarh 100% 100% 79% Not
operational
- Yes Yes Yes
Chhattisgarh 100% 100% 100% Implemented Implemented Yes Yes Yes
Dadra and Nagar
Haveli
100% 100% 57% - - Yes - Yes
Daman and Diu 100% 100% 51% - - Yes - -
Delhi 100% n/a 100% Implemented Implemented Yes - Yes
Goa 100% 100% 100% In Progress In Progress Yes Yes Yes
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FPS
Data*
Godowns
data*
Ration
Card
Data*
Online
allocation Supply-chain
Transparency
Portal
Online
grievance
Toll free
number
Gujarat 100% 100% 100% Implemented In Progress Yes Yes Yes
Haryana 96% 100% 13% Only 4 blocks - Yes Yes Yes
Himachal
Pradesh
100% 100% - - - Yes Yes Yes
Jammu and
Kashmir
100% 100% 86% - - Yes - Yes
Jharkhand 100% - 92% 3 Districts - Yes Yes -
Karnataka 100% 100% 100% Implemented Implemented Yes - Yes
Kerala 100% 100% 100% - - Yes - Yes
Lakshadweep 95% 100% 90% - - - - -
Madhya Pradesh 100% 100% 40% - - Yes - -
Maharashtra 100% 100% 100% Implemented - Yes Yes Yes
Manipur 100% 100% 28% - - - - Yes
Meghalaya 96% 87% - - - Yes Yes Yes
Mizoram 100% 100% 37% - - - Yes Yes
Nagaland 100% 100% - - - - - Yes
Orissa 100% 100% 2% Partially Partially Yes Yes Yes
Puducherry 100% n/a 100% 2 divisions 2 divisions Yes Yes -
Punjab 100% 100% 100% - - - - -
Rajasthan 92% 100% 55% - - - Yes Yes
Sikkim 100% 100% 100% - - Yes - -
Tamil Nadu 100% 100% 100% - - - Yes -
Tripura 100% 100% 23% - - - - -
Uttar Pradesh 100% 100% 84% - - Yes - Yes
Uttarakhand 100% 100% - - - Yes - -
West Bengal 100% 100% 10% - - Yes Yes Yes
*Data in most States is in the process of being verified. Some States are to push data in standard format.
State/UT wise status may be seen at Annex-III.
A brief discussion on the activity wise status is given in the succeeding paragraphs.
Digitisation of Stakeholders’ databases This would help the States/UTs maintain a central repository of all TPDS stakeholders, which can
further be used by other applications. Digitisation of stakeholder data involves creation of
masters of Districts, Blocks/tehsils, F&CS Offices, FPSs, Godowns / Depots, Card Types,
Wholesalers, FPS dealers, etc. using appropriate application software. This master data is a pre-
requisite for subsequent digitisation of beneficiary data as it needs to be mapped to the FPSs etc.
The master data is also the foundation required to initiate computerisation of the supply chain.
Digitisation of Ration cards This would help State/UTs in preparing correct list of beneficiaries, minimising inclusion/exclusion
errors, determining the category-wise allocations, elimination of bogus/ineligible cards, etc.
Ration cards can be digitised through manual data entry, scanning, using other databases such
as Aadhaar, National Population Register (NPR), Socio Economic Caste census (SECC), electoral
data, etc.
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Once a consolidated ration card database is created at State level, the same can facilitate online
ration card management for addition, deletion and modification in the ration card records as well
as issuance of new ration cards. States/UTs would adopt workflow based approach for
issuance/modification/cancellation of ration cards based on the digitized data, using either the
software developed by NIC or by any other agency. All States/UTs have been requested to adhere
to NIC’s ration card capture form and data dictionary shared with them during October 2011.
The ration card capture form and data dictionary has the provision of seeding Aadhaar number
into the ration card database. During the process of digitisation of beneficiary database,
States/UTs may seed the Aadhaar numbers wherever available. Seeding of Aadhaar numbers in
the ration card database would help in eliminating the duplicate beneficiaries/ration card holders
and better targeting of food subsidy.
Computerisation of Supply-chain management
Subsequent to computerisation of the supply chain, States/UTs can maintain correct account of
foodgrains allocated and delivered at FPS, ensure efficient and timely delivery of foodgrains to
beneficiaries, minimise leakages/diversion of foodgrains and encourage transparency in the
system.
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The activities involve use of ICT tools for tracking of movement of allocated foodgrains at
multiple stages i.e. from Food Corporation of India (FCI) godowns to intermediary storage/
distribution points and further to FPSs. Foodgrains receipt and issuance will be entered into the
system and thus, stock position of TPDS commodities for all godowns can be created which
would be monitored at State/UT level. States/UTs will generate District or FPS-wise online
allocation orders on the basis of their allocation policy. The commodity wise allocation order can
be generated at the F&CS Hqrs. based on the digitised beneficiary data and also sent to all
officers in FCI and districts through the online system.
For movement of foodgrains from FCI to State Godowns, computerisation covers operations like
receipt of payment from State agencies, generation of release order against allocation,
generation of truck-challan, gate-pass and capturing the information pertaining to the receipt of
goods by State agencies. Information related to foodgrains lifting from FCI would be made
available to State agencies through the online application.
As regards movement of foodgrains from State Godowns to FPSs, computerisation involves
capture of information relating to receipt of foodgrains from FCI, receiving payment from State
agencies/ FPS dealer, issuance at State depot, generation of delivery order, generation of truck-
challan, gate-pass and recording the acknowledgement receipt received from FPS dealer.
Using an application module, SMS notifications would also be sent to the FPS dealers/ registered
beneficiaries concerned regarding dispatch of commodities and receipt at FPSs.
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Setting up of Transparency Portals and Grievance Redressal mechanisms This would help States/UTs in minimising inclusion/exclusion errors, elimination of bogus/
ineligible cards, facilitate social audit and ensure that beneficiaries receive their entitlement.
All States/UTs are developing their respective transparency web portals, which will have all TPDS
related data and information available for public view without restriction on access. The
transparency portal would host information in public domain, such as lists of beneficiaries, FPSs,
Storage Godowns / depots, F&CS offices / officers, monthly allocation, actual off-take, etc. The
reporting formats to be adopted for hosting the various reports on their portals were sent to
States/UTs by the Department on 11.09.2012. The content on the portal would be in the local
language of the State/UT as well as in English wherever possible. A list of TPDS Portals set up so
far by State/UTs is compiled and placed at Annex-IV.
A toll-free helpline number is to be set up by each State/UT for
grievance registration and redressal. In this connection, this
Department has issued guidelines on 31.01.2013 for setting up
of 4-digit common toll free helpline number ‘1967’ and 1800
series toll-free number in all States/UTs. The provision of
registration, receipt of acknowledgement and tracking of
public grievances must also be available on transparency portal
and through SMS facility. A dedicated team would be deployed by the States/UTs for addressing
the grievances of the individuals.A list of toll-free helpline numbers in place in States/UTs is
compiled and placed at Annex-V.
In October 2012, this Department launched a National Transparency Portal for TPDS
(http://pdsportal.nic.in). The objective of the portal is to provide all TPDS related information
through a single platform in the public domain. All States/UTs have been requested to maintain
and update the data on the portal through use of TPDS application software and provide links
where required to their State TPDS portals.
8. Next Steps
In addition to the successful completion of Component –I, the
Department also proposes to initiate Component-II i.e. automation of
FPSs in those States/UTs, which have completed the first phase of
computerisation. Proposals seeking technical and financial assistance
for Component-II have been received from States viz. Delhi, Gujarat,
Karnataka and Puducherry. Further details regarding their proposals are
being obtained. An assessment regarding their completion of
Component –I shall also be made.
Some pilot projects for FPS automation have already been undertaken in States/UTs. These are
briefly as follows:
i. Issuance of Food Coupons with Finger prints authentication – Gujarat
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ii. Issuance of Biometric based Smart Card as Ration Card – Chandigarh, Haryana,
Puducherry
iii. Issuance of Smart Card as Ration Card without Biometric – Chhattisgarh
iv. Online authentication of finger print and transaction capturing – East Godavari, Andhra
Pradesh
NIC has been entrusted to develop solution(s) for implementation of Component-II in States/UTs
keeping in view learnings of the above-referred pilots and other State/UT initiatives.
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Annexure-I: Management Structure
The Department of Food & Public Distribution has specified the governance mechanism at Centre
and in the States/UTs vide its letter dated 6.5.2013 and the Implementation Guidelines dated
17.09.2013. The bodies comprising the management structure and their terms of reference are
given as below:
1) Empowered Committee headed by Secretary (F&PD)
a) Decisions on policy matters
b) Overall guidance, review, coordination and monitoring of computerization of TPDS
c) Finalize deliverables and timelines relating to TPDS computerization
d) Quarterly meeting to review & monitor in order to ensure timely and quality
implementation
e) Appraise/ approve recommendations of Finance & Technical Committees
f) Review and appraise the performance of MMP of DoF&PD, Technical Partner (NIC at
Central level) and State level Mission Teams/Technical Partner (NIC or other agencies)
g) Review & appraise Special Pilot Projects (Smart Cards, etc.)
h) Review & appraise Computerization of FCI operations at Godowns
i) Any other issue as may be taken up by EC
2) Finance Committee (FC)
a) Recommend proposals after scrutiny for financial assistance received from States/UTs
and NIC under the scheme and put up to Competent Authority for approval;
b) Assess periodically the progress made by States/UTs and NIC as per milestones and
timelines; Recommend release of further installments, recoveries if required, etc.
c) Assess fund requirements for Component-II.
d) Recommend policy / process related reforms / changes to EC
e) Any other issue as may be assigned by the Empowered Committee.
3) Technical Committee (TC)
a) Prepare Technology Roadmap for TPDS computerization including special pilot projects
and integration with FCI Godown computerization scheme.
b) Provide a dedicated National Data Center for TPDS and its linkage with State Data
Centers.
c) Provide technical guidance and advisories to DoF&PD, States/UTs, and NIC technical team
for implementation of the scheme
d) Address technical issues for integration of CAS with (i) existing PDS solutions; (ii) non-CAS
based solutions in States/UTs; and (iii) other Government scheme
e) Monitor the functioning of NIC technical team
f) Evaluation and Finalization of specifications, standards, etc. of hardware and software
required for implementing Component-I and Component-II
g) Assessing & augmenting capacity building needs of NIC
h) Any other issue as may be assigned by the Empowered Committee.
4) MMP Team at DoF&PD
a) Overall responsibility for design and development of Component I & II of the scheme
b) Examine all technical parameters & standards incl. those relating to architecture,
network, data storage, connectivity, hardware, software etc. at Centre & State/UT level;
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ensure they are in line with the best practices and in synergy with existing initiatives of
Central and State/UT Governments.
c) Ensure integration of various stakeholders such as DoF&PD, FCI, States/UTs,
Aadhaar/NPR, etc. and inter-operability across platforms
d) Assess readiness of common application and State/UT application software modules,
their effectiveness as per scheme requirement.
e) Review application software customization in States/UTs, define user acceptance norms
and confirm user acceptance
f) Identify human resource requirements; recommend appropriate qualifications, sourcing
norms, etc.
g) Identify training requirements; define training programmes of NIC, training calendars,
sourcing of trainers, etc.
h) Assess the proposals received from States/UTs under the scheme as per administrative
approval, guidelines issued etc. on the financial and technical angle; decide upon
admissibility, deviations permissible, etc.; obtain administrative approvals and financial
sanctions from competent authority
i) Review the scheme progress on weekly basis; track its progress in States/UTs against
milestones incl. through MIS tools; take requisite measures to resolve issues affecting
scheme implementation
j) Service EC, FC and TC for timely decision making and updates
k) Any other issue as may be assigned by the Empowered Committee.
5) Secretarial Team
a) To render secretarial assistance to the MMP team as above
6) NIC Technical Team
a) Technical Partner and Implementation Agency for DoF&PD for entire Computerization of
TPDS
b) Technical assessment of State’s financial proposals and providing its recommendations to
MMP Team at DoF&PD
c) Maintain a dedicated National Data Centre exclusively for TPDS and its linkages with State
Data Centers
d) Provide standards and specifications for PDS including data / metadata, software
protocols and platforms, point of sale (PoS), bio-metrics, minutiae, Smart card, bar code,
NPR/Aadhaar integration, etc.
e) Coordinate with Central & State mission teams and take necessary measures for ensuring
inter-operability of various solutions implemented under the scheme;
f) Ensure accessibility and integration of State/UT related data on National PDS Portal;
maintain executive dashboard for monitoring State/UT wise progress of computerization;
create and maintain single unified Management Information System (MIS) for Centre and
States / UTs, etc.
g) Provide Common Application Software (CAS) for States/UTs and DoF&PD including
related activities viz.
i) Prepare CAS for Component I & Component II of the scheme on open standards
ii) Prepare Software Requirement Specifications (SRS) for CAS and conduct gap analysis
for States & UT;
16 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
iii) Design, develop and configure/ customize CAS for meeting the State & UT specific
requirements
iv) Assist States & UTs for planning and hosting CAS at State Data Centers / National Data
Centre with Business Continuity Plan in secured environment
v) Support States &UTs for undertaking STQC audit of CAS
vi) Maintenance of CAS through version control of source codes and scripts, updates and
bug fixing
vii) Integration of existing State application(s) and FCI’s IISFM with CAS, incl. migration of
existing data, seamless data exchange, handholding support etc. to States/UTs.
viii) Obtaining User Acceptance Testing
ix) Set-up module wise development teams comprising of Project Managers, Solution
Architects, software designer, database administrators, technical lead, senior
developers and developers; assign specific roles & responsibilities to them; review
their progress and delivery as per targets.
x) Train the trainers of States/UTs or their nominees on CAS.
xi) Provide telephone and online support to end-users through a dedicated helpdesk
system; ensure resolution of issues within reasonable time; enable tracking of the
status of issues raised; and escalate issues not resolved within reasonable time to the
notice of DoF&PD along with proposed solution, etc.
xii) Documentation - prepare documentation relating to CAS covering its implementation,
configuration / customization, operations, backup, maintenance, etc. Make all
documents accessible to States/UTs and regularly update the same; ensure that
Intellectual Property Rights (IPR) of all software code, data, algorithms,
documentation, manuals etc. generated as a part of implementation of this project
reside with NIC on behalf of DoF&PD.
xiii) Portal - ensure TPDS related data captured and generated through CAS and other
sources is hosted at State Transparency Portal with linkages to National TPDS Portal.
xiv) Provide dedicated Portal management services to handle all suggestions/comments
received along with management of National PDS Portal.
7) State Apex Committee headed by Chief Secretary
a) Overall guidance, review, monitoring and coordination
b) Decisions on Policy matters
c) Approval of deliverables and timelines by various agencies/groups
d) Financial Powers as per the delegation
8) State Project eMission Team (SPeMT) headed by Secretary, Food
a) Preparation of DPR / Financial Proposal for approval from DoF&PD
b) Set up dedicated State Data Centre for TPDS
c) Assess training needs at various levels and ensure comprehensive training of
staff/officers through appropriate training modules. Finalize training calendar for the year
d) Overall responsibility of Project implementation at State level
e) Detailed Functional Requirement at State level
f) Implementation of BPR and Change management
g) Communications and Training
h) Selection of Technical Partner for customization/ development and implementation of
TPDS.
17 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
i) Exercise Strategic Control
j) Ensure certification from Certifying agency before full State level roll-out
k) Serve as secretariat for State Apex Committee for the Project
l) Ongoing support and upgrades
The composition of above-referred bodies is as follows:
18 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
Annexure-II: Details of Funds released to States/UTs Proposals for financial assistance under the scheme have been received from 28 States/UTs, out
of which funds have been released to 20 States/UTs till date. The remaining proposals are under
examination in the Department. Proposals of 3 States/UTs, namely, Daman & Diu, Chandigarh and
Haryana are yet to be received. States of Gujarat and Karnataka have sought funds only for
Component-II i.e. FPS automation. State of Sikkim and A&N Islands have not opted for financial
assistance under the scheme and are meeting their requirements from other sources.
Rs. 41.69 crore was allocated for the Scheme during 2012-13 (R.E.) which was disbursed to 7
States, NIC, etc. In 2013-14 (tentative RE), Rs. 191.76 crore have been allocated, out of which
Rs.154.39 crore have been sanctioned upto 30.01.2014 to 16 States (incl. funding to 3 States
covered partly in preceding year), NIC, etc. Thus a total of Rs.191.30 crore has been released/
sanctioned to 20 States during financial 2012-13 and 2013-14, details of which are provided in the
table below:
(inRs. Crore)
State During 2012-13 During 2013-14 Total
1. Andhra Pradesh* - 16.44 16.44
2. Chhattisgarh - 3.35 3.35
3. Goa - 1.87 1.87
4. Himachal Pradesh - 4.24 4.24
5. Jammu & Kashmir - 6.11 6.11
6. Jharkhand - 9.47 9.47
7. Kerala* - 6.08 6.08
8. Madhya Pradesh 5.43 11.91 17.34
9. Maharashtra - 20.92 20.92
10. Manipur 2.60 1.64 4.24
11. Meghalaya - 5.51 5.51
12. Mizoram 4.91 - 4.91
13. Nagaland 3.39 2.14 5.53
14. Odisha 11.08 - 11.08
15. Punjab 7.79 - 7.79
16. Tamil Nadu - 11.83 11.83
17. Tripura - 5.85 5.85
18. Uttarakhand 5.24 - 5.24
19. Uttar Pradesh - 28.33 28.33
20. West Bengal - 15.17 15.17
TOTAL 40.44 150.86 191.30
* 1st instalment @50% of Central share of funds released to States; for other States funds released @60%.
19 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
Annexure-III: State/UT-wise status of computerisation of TPDS
1. ANDAMAN & NICOBAR ISLANDS
Stakeholders data digitized FPS: 500 (100%)
Godowns: 37 (0%)
Ration card digitized 1,04,180 (100%) - being standardized
Online allocation Being implemented in South Andaman
Supply-chain management -
Transparency Portal http://db.and.nic.in/csca/index.php
Provides list of FPSs, Godowns, ration cards
Grievance Redressal Online facility available
1967 nos. available
2. ANDHRA PRADESH Stakeholders data digitized FPS: 39,734 out of 45,066 (88%)
Godowns: 370 out of 439 (84%)
Ration card digitized 2,43,55,069 (100%) - being standardized
Online allocation Implemented in 2 district out of 23 total
Supply-chain management -
Transparency Portal National portal provides list of FPSs, Godowns
Grievance Redressal Online facility available
1967, 1800-425-0082, 1800-425-2977 nos. available
3. ARUNACHAL PRADESH Stakeholders data digitized FPS: 1,569 (100%)
Godowns: 31 out of 48 (64 %)
Ration card digitized 2,63,882 out of 3,45,653 (76%); 2,53,144 (till Sep’13)
Online allocation Partially
Supply-chain management -
Transparency Portal http://www.arunfcs.gov.in/index.html
Provides partial list ration cards
Grievance Redressal 1967 number available
20 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
4. ASSAM
Stakeholders data digitized FPS: 33,149 (100%)
Godowns: 514 out of 827 (62 %); 328 (till Sep’13)
Ration card digitized 60 lakh (0%)
Online allocation -
Supply-chain management -
Transparency Portal -
Grievance Redressal 1800-345-3611 number available
5. BIHAR
Stakeholders data digitized FPS: 43,069 out of 44,480 (96%)
Godowns: 314(100%)
Ration card digitized 1,78,01,956 out of 2,46,02,383 (72%)
Online allocation -
Supply-chain management -
Transparency Portal http://fcp.bih.nic.in/
Provides list of FPSs, Godowns
Grievance Redressal Online facility available
1800-345-6188 number available
6. CHANDIGARH
Stakeholders data digitized FPS: 60 (100%)
Godowns: 1 (100%)
Ration card digitized 80,638 out of 1,01,649 (79%)
Online allocation Partially Implemented earlier; not operational
Supply-chain management -
Transparency Portal www.chdfood.gov.in
Provides list of FPSs, ration cards
Grievance Redressal Online facility available
1800-180-2068
21 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
7. CHHATTISGARH
Stakeholders data digitized FPS: 11,108 (100%)
Godowns: 125 (100%)
Ration card digitized 55,45,042 (100%) - being standardised
Online allocation Implemented
Supply-chain management Implemented
Transparency Portal http://cg.nic.in/citizen/
Provides list of FPSs, Godowns, ration cards, FPS wise allocation, lifting and distribution
Grievance Redressal Online facility available
1800-233-3663
8. DADRA & NAGAR HAVELI Stakeholders data digitized FPS: 76 (100%)
Godowns: 4 (100%)
Ration card digitized 41,290 out of 72,500 (57%)
Online allocation -
Supply-chain management -
Transparency Portal http://dnh.nic.in/FCSCAoffice.html
Provides list of FPSs, Godowns, etc.
Grievance Redressal 1800-233-4004 number available
9. DAMAN AND DIU Stakeholders data digitized FPS: 51 (100%)
Godowns: 3 (100%)
Ration card digitized 17,979 out of 34,648 (51%)
Online allocation -
Supply-chain management -
Transparency Portal http://daman.nic.in/WebRation/MainPage.htm
Provides list of FPSs, ration cards
Grievance Redressal -
22 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
10. DELHI
Stakeholders data digitized FPS: 2,440 (100%)
Godowns: not applicable
Ration card digitized 33,36,000 (100%) – fresh digitisation being undertaken
Online allocation Implemented
Supply-chain management Implemented
Transparency Portal http://www.delhi.gov.in/wps/wcm/connect/DOIT_Food/food/home
http://pdscm.delhigovt.nic.in/
Provides list of FPSs, Godowns, ration cards, monthly allocation
Grievance Redressal 1967, 1800-11-0841 nos. available
11. GOA
Stakeholders data digitized FPS: 446 (100%); 438 (till Sep’13)
Godowns: 11 (100%)
Ration card digitized 3,85,092 (100%) – being verified
Online allocation In progress
Supply-chain management In progress
Transparency Portal http://www.goacivilsupplies.gov.in/
Provides list of FPSs, ration cards
Grievance Redressal Online facility available
1800-233-0022
12. GUJARAT
Stakeholders data digitized FPS: 17,263 (100%)
Godowns: 202 (100%)
Ration card digitized 1,09,58,085 (100%); 1,06,95,057 (till Sep’13)
Online allocation Implemented
Supply-chain management In progress
Transparency Portal http://www.fcsca.gujarat.gov.in/index.htm
Provides list of FPSs, Godowns, ration cards, District-wise allocation details
Grievance Redressal Online facility available
1800-233-5500 available
23 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
13. HARYANA
Stakeholders data digitized FPS: 8,881 out of 9174 (96%)
Godowns: 60 out of 60 (100%)
Ration card digitized 7,70,336 out of 59,09,382 (13%)
Online allocation Implemented in 4 blocks out of 119 blocks, not operational
Supply-chain management -
Transparency Portal http://haryanafood.gov.in/
Provides list of FPSs, Godowns, ration cards (4 blocks), etc.
Grievance Redressal Online facility available http://harsamadhan.gov.in
1800-102-3405 number available
14. HIMACHAL PRADESH Stakeholders data digitized FPS: 4,711 (100%); 3,964 (till Sep’13)
Godowns: 166 (100%)
Ration card digitized 16,99,255 (0%)
Online allocation -
Supply-chain management -
Transparency Portal http://admis.hp.nic.in/ehimapurti/welcome.asp
Provides list of FPSs, Godowns
Grievance Redressal Online facility available through http://admis.hp.nic.in/esamadhan
1800-180-8026 no. available
15. JAMMU & KASHMIR Stakeholders data digitized FPS: 6,202 (100%); 6,175 (till Sep’ 13)
Godowns: 152 (100%)
Ration card digitized 17,99,523 out of 20,69,935 (86%); 16,28,000 (till Sep’13)
Online allocation -
Supply-chain management -
Transparency Portal http://jkcapd.nic.in
Provides list of FPSs, Godowns, ration cards,
Grievance Redressal 1967, 1800-180-7011 nos. available
24 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
16. JHARKHAND
Stakeholders data digitized FPS: 22,760 (100%); 20,132 (till Sep’13)
Godowns: 205 (0%)
Ration card digitized 51,42,764 out of 55,55,799 (92%)
Online allocation Implemented in 3 districts out of 24 total
Supply-chain management -
Transparency Portal http://164.100.150.5/pdsreport/
Provides list of FPSs, ration cards
Grievance Redressal Online facility through CM’s grievance redressal portal
17. KARNATAKA
Stakeholders data digitized FPS: 21,047 (100%)
Godowns: 300 (100%)
Ration card digitized 1,38,25,485 (100%); (1,33,79,471 till Sep’13)
Online allocation Implemented
Supply-chain management Implemented
Transparency Portal http://www.kfcsc.kar.nic.in/nhome.aspx
http://ahara.kar.nic.in/fcsstat/
Provides list of FPSs, Godowns, ration cards, FPS wise allocation, lifting, stock position
Grievance Redressal 1967 and 1800-425-9339 nos. available
18. KERALA
Stakeholders data digitized FPS: 14,827 (100%)
Godowns: 100%
Ration card digitized 80,92,175 (100%)
Online allocation -
Supply-chain management -
Transparency Portal www.civilsupplieskerala.gov.in
Provides list of FPSs, Godowns, ration cards
Grievance Redressal 1967 and 1800-425-1550 nos. available
25 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
19. LAKSHADWEEP
Stakeholders data digitized FPS: 38 out of 40 (95%)
Godowns: 10 (100%)
Ration card digitized 16,302 out of 18,000 (90%)
Online allocation -
Supply-chain management -
Transparency Portal -
Grievance Redressal -
20. MADHYA PRADESH Stakeholders data digitized FPS: 21,824 (100%)
Godowns: 1,024 (100%)
Ration card digitized 44,16,306 out of 1,10,00,000 (40%)
Online allocation -
Supply-chain management -
Transparency Portal http://mpsc.mp.nic.in/pdsallot/ppds/Default.aspx
Provides list of FPSs
Grievance Redressal 155343 no. available
21. MAHARASHTRA
Stakeholders data digitized FPS: 52,303 (100%)
Godowns: 483 (100%)
Ration card digitized 2,34,54,829 (100%) being validated; 2,29,55,462 (till Sep’2013)
Online allocation Implemented
Supply-chain management Pilot implemented in Raigad district
Transparency Portal www.mahafood.gov.in
Provides list of FPSs, Godowns, ration cards
Grievance Redressal Online facility available
1967 number and 1800-22-4950
26 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
22. MANIPUR
Stakeholders data digitized FPS: 2,465 (100%)
Godowns: 19 (100%)
Ration card digitized 1,16,217 out of 4,06,593 (28%); 78,363 (till Sep’13)
Online allocation -
Supply-chain management -
Transparency Portal Stakeholder data available on National Portal
Grievance Redressal 1967, 1800-345-3821 number available
23. MEGHALAYA
Stakeholders data digitized FPS: 4,211 out of 4,346 (96%); 3650 (till Sep’13)
Godowns: 244 out of 280 (87%)
Ration card digitized 5,80,000 (0%)
Online allocation -
Supply-chain management -
Transparency Portal http://megfcsca.gov.in/
Provides list of FPSs, Godowns
Grievance Redressal Online facility available
1967 and MII’s helpline 1800-345-3644 available
24. MIZORAM
Stakeholders data digitized FPS: 1,784 (100%)
Godowns: 154 (100%)
Ration card digitized 1,02,506 out of 2,74,678 (37%); 44,274
Online allocation -
Supply-chain management -
Transparency Portal -
Grievance Redressal Facility available online through http://mipuiaw.nic.in/citizen/grievance.php?TabID=L
1800-345-3891 no. available
27 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
25. NAGALAND
Stakeholders data digitized FPS: 1,409 (100%)
Godowns: 74 (100%)
Ration card digitized 3,08,987 (0%)
Online allocation -
Supply-chain management -
Transparency Portal -
Grievance Redressal 1800-345-3704 & 1800-345-3705 nos. available
26. ORISSA
Stakeholders data digitized FPS: 28,831 (100%)
Godowns: 320 (100%)
Ration card digitized 2,03,064 out of 86,67,224 (2%)
Online allocation Partially
Supply-chain management Partially
Transparency Portal http://www.foododisha.in/
Provides list of FPSs, Godowns
Grievance Redressal 1800-345-6770 no. available
Facility available online through www.sanjoghelpline.in
27. PUDUCHERRY
Stakeholders data digitized FPS: 505 (100%)
Godowns: not applicable
Ration card digitized 3,30,104 (100%)
Online allocation 394 FPSs out of 505 operational; 2 divisions
Supply-chain management -do-
Transparency Portal http://dcsca.puducherry.gov.in/
Provides list of FPSs, ration cards, FPS-wise foodgrains allocation, lifting and distribution
Grievance Redressal Online facility available
28 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
28. PUNJAB
Stakeholders data digitized FPS: 19,042 (100%)
Godowns: 294 (100%)
Ration card digitized 66,64,278 (100%)
Online allocation -
Supply-chain management -
Transparency Portal National portal provides list of FPSs, Godowns
Grievance Redressal -
29. RAJASTHAN
Stakeholders data digitized FPS: 24,232 out of 26,263 (92%)
Godowns: 306 (100%); nil (till Sep’13)
Ration card digitized 98,30,267 out of 1,77,82,712 (55%)
Online allocation -
Supply-chain management -
Transparency Portal National portal provides list of FPSs
Grievance Redressal Online facility available through Sugam RPG
1800-180-6030 no. available
30. SIKKIM
Stakeholders data digitized FPS: 1,420 (100%)
Godowns: 31 (100%)
Ration card digitized 5,04,017 (100%)
Online allocation -
Supply-chain management -
Transparency Portal http://sikkimfcs-cad.gov.in/index.html
Provides list of FPSs, Godowns
Grievance Redressal -
31. TAMIL NADU
Stakeholders data digitized FPS: 33,780 (100%)
Godowns: 227 (100%)
Ration card digitized 197.29 lakh (100%)
Online allocation -
Supply-chain management -
Transparency Portal http://www.consumer.tn.gov.in/default.php
Only provides FPS-wise allocation
Grievance Redressal Online facility available
State Consumer helpline no. 044-2859-2828
29 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
32. TRIPURA
Stakeholders data digitized FPS: 1,727 (100%)
Godowns: 108 (100%)
Ration card digitized 2,28,459 out of 9,62,390 (23%); nil (till Sep’13)
Online allocation -
Supply-chain management -
Transparency Portal National portal provides list of Godowns
Grievance Redressal -
33. UTTAR PRADESH
Stakeholders data digitized FPS: 84,559 (100%); 74,869 (till Sep’13)
Godowns: 1077 (100%); 910 (till sep’13)
Ration card digitized 3,70,68,893 out of 4.40 crore migrated (84%)
Online allocation -
Supply-chain management -
Transparency Portal http://fcs.up.nic.in/
Provides list of FPSs, Godowns, ration cards
Grievance Redressal 1800-180-0150 number available
34. UTTARAKHAND
Stakeholders data digitized FPS: 8,898 (100%)
Godowns: 196 (100%)
Ration card digitized 24,58,521(0%)
Online allocation -
Supply-chain management -
Transparency Portal http://fcs.uk.gov.in/
Provides list of FPSs, Godowns
Grievance Redressal -
35. WEST BENGAL
Stakeholders data digitized FPS: 20,278 (100%)
Godowns: 278 (100%)
Ration card digitized 1,00,00,000 out of 9,32,90,916 (10%)
Online allocation -
Supply-chain management -
Transparency Portal www.wbpds.gov.in
Provides list of FPSs, Godowns, etc.
Grievance Redressal Online facility available
1967, 1800-345-5505
30 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
Annexure-IV: List of TPDS Portals of States / UTs
State / UT URL
1 Andaman and Nicobar Islands
http://db.and.nic.in/csca/index.php
2 Andhra Pradesh
3 Arunachal Pradesh http://arunfcs.gov.in/
4 Assam
5 Bihar http://fcp.bih.nic.in/
6 Chandigarh http://chdfood.gov.in/
7 Chhattisgarh http://cg.nic.in/citizen/
8 Dadra and Nagar Haveli http://dnh.nic.in/FCSCAoffice.html
9 Daman and Diu http://daman.nic.in/WebRation/MainPage.htm
10 Delhi http://delhi.gov.in/wps/wcm/connect/DOIT_Food/food/home/ http://pdscm.delhigovt.nic.in/
11 Goa http://goacivilsupplies.gov.in/
12 Gujarat http://fcsca.gujarat.gov.in/
13 Haryana http://haryanafood.gov.in/
14 Himachal Pradesh http://admis.hp.nic.in/ehimapurti/welcome.asp
15 Jammu and Kashmir http://jkcapd.nic.in/
16 Jharkhand http://164.100.150.5/pdsreport/
17 Karnataka http://ahara.kar.nic.in/ and http://ahara.kar.nic.in/fcsstat/ http://www.kfcsc.kar.nic.in/nhome.aspx
18 Kerala http://www.civilsupplieskerala.gov.in/
19 Lakshadweep
20 Madhya Pradesh http://mpsc.mp.nic.in/pdsallot/ppds/Default.aspx
21 Maharashtra http://mahafood.gov.in/website/english/home.aspx
22 Manipur
23 Meghalaya http://megfcsca.gov.in/
24 Mizoram
25 Nagaland
26 Orissa http://www.foododisha.in/
27 Puducherry http://dcsca.puducherry.gov.in/
28 Punjab
29 Rajasthan
30 Sikkim http://sikkimfcs-cad.gov.in/
31 Tamil Nadu
32 Tripura
33 Uttar Pradesh http://fcs.up.nic.in/
34 Uttarakhand http://fcs.uk.gov.in/
35 West Bengal https://wbpds.gov.in/
31 Status paper on Computerisation of TPDS
Department of Food & Public Distribution
Annexure-V: List of Toll-free helplines for TPDS in States/UTs
State / UT 4-digit 1800 series Other number
1 Andaman and Nicobar Islands 1967
2 Andhra Pradesh 1800-425-2977 1800-425-0082
3 Arunachal Pradesh 1967
4 Assam 1800-345-3611
5 Bihar 1800-345-6188
6 Chandigarh 1800-180-2068
7 Chhattisgarh 1800-233-3663
8 Dadra and Nagar Haveli 1800-233-4004
9 Daman and Diu
10 Delhi 1967 1800-11-0841
11 Goa 1800-233-0022
12 Gujarat 1800-233-5500
13 Haryana 1800-102-3405
14 Himachal Pradesh 1800-180-8026
15 Jammu and Kashmir 1967 1800-180-7011
16 Jharkhand
17 Karnataka 1967 1800-425-9339
18 Kerala 1967 1800-425-1550
19 Lakshadweep
20 Madhya Pradesh 155343
21 Maharashtra 1967 1800-22-4950
22 Manipur 1967 1800-345-3821
23 Meghalaya 1967 1800-345-3644
24 Mizoram 1800-345-3891
25 Nagaland 1800-345-3704 1800-345-3705
26 Orissa 1800-345-6770
27 Puducherry
28 Punjab
29 Rajasthan 1800-180-6030
30 Sikkim
31 Tamil Nadu (044) 2859-2828
32 Tripura
33 Uttar Pradesh 1800-180-0150
34 Uttarakhand
35 West Bengal 1967 1800-345-5505