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Statewide Contract with Amendment 3 – January 1, 2016

TABLE OF CONTENTS

SECTION A SCOPE OF SERVICES: ................................................................................................................ 2

SECTION A.1 DEFINITIONS ................................................................................................................................... 2

SECTION A.2 – PROGRAM REQUIREMENTS .................................................................................................. 25 A.2.1 REQUIREMENTS PRIOR TO OPERATIONS ................................................................................... 25

A.2.1.1 Licensure .......................................................................................................................................... 25 A.2.1.2 Readiness Review ............................................................................................................................ 25

A.2.2 GENERAL REQUIREMENTS .............................................................................................................. 26 A.2.3 ELIGIBILITY FOR TENNCARE.......................................................................................................... 27

A.2.3.1 Overview .......................................................................................................................................... 27 A.2.3.2 Eligibility Categories ....................................................................................................................... 27 A.2.3.3 TennCare CHOICES Groups......................................................................................................... 27 A.2.3.4 TennCare Applications ................................................................................................................... 28 A.2.3.5 Eligibility Determination and Determination of Cost Sharing .................................................... 28 A.2.3.6 Eligibility for Enrollment in an MCO ........................................................................................... 28

A.2.4 ENROLLMENT IN AN MCO ................................................................................................................ 28 A.2.4.1 General ............................................................................................................................................. 28 A.2.4.2 Authorized Service Area ................................................................................................................. 28 A.2.4.3 Maximum Enrollment ..................................................................................................................... 29 A.2.4.4 MCO Selection and Assignment ..................................................................................................... 30 A.2.4.5 Effective Date of Enrollment .......................................................................................................... 32 A.2.4.6 Eligibility and Enrollment Data ..................................................................................................... 33 A.2.4.7 Enrollment Period ........................................................................................................................... 33 A.2.4.8 Transfers from Other MCOs.......................................................................................................... 35 A.2.4.9 Enrollment of Newborns ................................................................................................................. 35 A.2.4.10 Information Requirements Upon Enrollment ............................................................................... 36

A.2.5 DISENROLLMENT FROM AN MCO .................................................................................................. 36 A.2.5.1 General ............................................................................................................................................. 36 A.2.5.2 Acceptable Reasons for Disenrollment from an MCO ................................................................. 37 A.2.5.3 Unacceptable Reasons for Disenrollment from an MCO ............................................................. 37 A.2.5.4 Informing TENNCARE of Potential Ineligibility ......................................................................... 38 A.2.5.5 Effective Date of Disenrollment from an MCO ............................................................................ 38

A.2.6 BENEFITS/SERVICE REQUIREMENTS AND LIMITS ................................................................... 38 A.2.6.1 CONTRACTOR Covered Benefits ................................................................................................ 38 A.2.6.2 TennCare Benefits Provided by TENNCARE .............................................................................. 51 A.2.6.3 Medical Necessity Determination ................................................................................................... 51 A.2.6.4 Second Opinions .............................................................................................................................. 52 A.2.6.5 Use of Cost Effective Alternative Services ..................................................................................... 52 A.2.6.6 Additional Services and Use of Incentives ..................................................................................... 53 A.2.6.7 Cost Sharing and Patient Liability................................................................................................. 53

A.2.7 SPECIALIZED SERVICES.................................................................................................................... 56 A.2.7.1 Emergency Services ......................................................................................................................... 56 A.2.7.2 Behavioral Health Services ............................................................................................................. 58 A.2.7.3 Self-Direction of Health Care Tasks .............................................................................................. 63 A.2.7.4 Health Education and Outreach .................................................................................................... 63 A.2.7.5 Preventive Services .......................................................................................................................... 65 A.2.7.6 TennCare Kids ................................................................................................................................. 65 A.2.7.7 Advance Directives .......................................................................................................................... 77 A.2.7.8 Sterilizations, Hysterectomies and Abortions ............................................................................... 77

A.2.8 POPULATION HEALTH ....................................................................................................................... 79

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A.2.8.1 General ............................................................................................................................................. 79 A.2.8.2 Member Identification /Stratification Strategies .......................................................................... 80 A.2.8.3 Member Assessment/Identification ................................................................................................ 81 A.2.8.4 Program Content and Minimum Interventions ............................................................................ 82 A.2.8.5 Medical Homes/Embedded Case Managers .................................................................................. 89 A.2.8.6 Program Description ....................................................................................................................... 90 A.2.8.7 Clinical Practice Guidelines ............................................................................................................ 90 A.2.8.8 Informing and educating Members ............................................................................................... 90 A.2.8.9 Informing and Educating Practitioners......................................................................................... 90 A.2.8.10 System support and capabilities ..................................................................................................... 91 A.2.8.11 CHOICES ........................................................................................................................................ 91 A.2.8.12 Evaluation ........................................................................................................................................ 93 A.2.8.13 Special Projects ................................................................................................................................ 93

A.2.9 SERVICE COORDINATION ................................................................................................................ 94 A.2.9.1 General ............................................................................................................................................. 94 A.2.9.2 Transition of New Members ........................................................................................................... 94 A.2.9.3 Transition of CHOICES Members Receiving Long-Term Care Services at the Time of

Implementation ............................................................................................................................. 98 A.2.9.4 CHOICES Assessments for a CONTRACTOR’S Current Members Under the Age of Twenty-

One ............................................................................................................................................... 101 A.2.9.5 Transition of Care ......................................................................................................................... 101 A.2.9.6 Care Coordination ......................................................................................................................... 102 A.2.9.7 Consumer Direction of Eligible CHOICES HCBS ..................................................................... 170 A.2.9.8 Money Follows the Person (MFP) Rebalancing Demonstration ............................................... 189 A.2.9.9 Coordination and Collaboration for Members with Behavioral Health Needs ....................... 197 A.2.9.10 Coordination and Collaboration Among Behavioral Health Providers ................................... 199 A.2.9.11 Coordination of Pharmacy Services ............................................................................................ 200 A.2.9.12 Coordination of Dental Benefits ................................................................................................... 201 A.2.9.13 Coordination with Medicare ........................................................................................................ 206 A.2.9.14 Coordination with Medicare Advantage Dual Eligible Special Needs Plans (D-SNPs)

regarding the CONTRACTOR’s Full Benefit Dual Eligible (FBDE) Members Enrolled in a D-SNP ........................................................................................................................................... 206

A.2.9.15 ICF/IID Services and Alternatives to ICF/IID Services ............................................................. 208 A.2.9.16 Inter-Agency Coordination ........................................................................................................... 209

A.2.10 SERVICES NOT COVERED ............................................................................................................... 210 A.2.11 PROVIDER NETWORK ...................................................................................................................... 211

A.2.11.1 General Provisions ........................................................................................................................ 211 A.2.11.2 Primary Care Providers (PCPs) ................................................................................................... 214 A.2.11.3 Specialty Service Providers .......................................................................................................... 215 A.2.11.4 Special Conditions for Prenatal Care Providers ......................................................................... 217 A.2.11.5 Special Conditions for Behavioral Health Services .................................................................... 217 A.2.11.6 Special Conditions for Long-Term Services and Supports Providers ...................................... 217 A.2.11.7 Special Conditions for Persons with Intellectual or Developmental Disabilities (I/DD) ......... 221 A.2.11.8 Safety Net Providers ...................................................................................................................... 222 A.2.11.9 Credentialing and Other Certification ........................................................................................ 223 A.2.11.10 Network Notice Requirements ..................................................................................................... 227

A.2.12 PROVIDER AGREEMENTS ............................................................................................................... 230 A.2.13 PROVIDER AND SUBCONTRACTOR PAYMENTS ...................................................................... 247

A.2.13.1 General ........................................................................................................................................... 247 A.2.13.2 All Covered Services ..................................................................................................................... 249 A.2.13.3 Nursing Facility Services .............................................................................................................. 249 A.2.13.4 CHOICES HCBS ........................................................................................................................... 250 A.2.13.5 Hospice ........................................................................................................................................... 250 A.2.13.6 Behavioral Health Crisis Service Teams ..................................................................................... 250 A.2.13.7 Local Health Departments ............................................................................................................ 251 A.2.13.8 Medicaid Payment for Primary Care .......................................................................................... 251

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A.2.13.9 Payment to TennCare PBM ......................................................................................................... 252 A.2.13.10 Physician Incentive Plan (PIP) ..................................................................................................... 252 A.2.13.11 Emergency Services Obtained from Non-Contract Providers .................................................. 253 A.2.13.12 Medically Necessary Services Obtained from Non-Contract Provider when MCO Assignment

is Unknown .................................................................................................................................. 253 A.2.13.13 Medically Necessary Services Obtained from Contract Provider without Prior Authorization

when MCO Assignment is Unknown ......................................................................................... 254 A.2.13.14 Medically Necessary Services Obtained from Non-Contract Provider Referred by Contract

Provider ....................................................................................................................................... 254 A.2.13.15 Medically Necessary Services Obtained from Non-Contract Provider Not Authorized by the

CONTRACTOR .......................................................................................................................... 254 A.2.13.16 Covered Services Ordered by Medicare Providers for Dual Eligibles ..................................... 255 A.2.13.17 Transition of New Members ......................................................................................................... 255 A.2.13.18 Transition of CHOICES Members Receiving Long-Term Care Services at the Time of

Implementation ........................................................................................................................... 255 A.2.13.19 Transition of Care ......................................................................................................................... 255 A.2.13.20 Limits on Payments to Providers and Subcontractors Related to the CONTRACTOR ......... 256 A.2.13.21 1099 Preparation ........................................................................................................................... 256 A.2.13.22 Payments to the FEA ..................................................................................................................... 256

A.2.14 UTILIZATION MANAGEMENT (UM) ............................................................................................. 256 A.2.14.1 General ........................................................................................................................................... 256 A.2.14.2 Prior Authorization for Physical Health and Behavioral Health Covered Services ................ 260 A.2.14.3 Referrals for Physical Health and Behavioral Health ................................................................ 260 A.2.14.4 Exceptions to Prior Authorization and/or Referrals for Physical Health and Behavioral

Health ........................................................................................................................................... 261 A.2.14.5 Authorization of Long-Term Care Services ................................................................................ 261 A.2.14.6 Transition of CHOICES Members Receiving Long-Term Care Services at the Time of

Implementation ........................................................................................................................... 263 A.2.14.7 Notice of Adverse Action Requirements ...................................................................................... 263 A.2.14.8 Medical History Information Requirements ............................................................................... 263 A.2.14.9 PCP Profiling ................................................................................................................................. 264

A.2.15 QUALITY MANAGEMENT/QUALITY IMPROVEMENT ............................................................ 265 A.2.15.1 Quality Management/Quality Improvement (QM/QI) Program .............................................. 265 A.2.15.2 QM/QI Committee ........................................................................................................................ 266 A.2.15.3 Performance Improvement Projects (PIPs) ................................................................................ 267 A.2.15.4 Clinical Practice Guidelines .......................................................................................................... 267 A.2.15.5 NCQA Accreditation ..................................................................................................................... 268 A.2.15.6 HEDIS and CAHPS ....................................................................................................................... 270 A.2.15.7 Critical Incident Reporting and Management ............................................................................ 271 A.2.15.8 Provider Preventable Conditions ................................................................................................. 274

A.2.16 MARKETING ........................................................................................................................................ 274 A.2.17 MEMBER MATERIALS ...................................................................................................................... 275

A.2.17.1 Prior Approval Process for All Member Materials .................................................................... 275 A.2.17.2 Written Material Guidelines ........................................................................................................ 276 A.2.17.3 Distribution of Member Materials ............................................................................................... 277 A.2.17.4 Member Handbooks ...................................................................................................................... 278 A.2.17.5 Quarterly Member Newsletter ..................................................................................................... 282 A.2.17.6 Identification Card ........................................................................................................................ 284 A.2.17.7 CHOICES Member Education Materials ................................................................................... 285 A.2.17.8 Provider Directories ...................................................................................................................... 288 A.2.17.9 Additional Information Available Upon Request ....................................................................... 290

A.2.18 CUSTOMER SERVICE ........................................................................................................................ 290 A.2.18.1 Member Services Toll-Free Phone Line ...................................................................................... 290 A.2.18.2 Interpreter and Translation Services .......................................................................................... 292 A.2.18.3 Cultural Competency .................................................................................................................... 292 A.2.18.4 Provider Services and Toll-Free Telephone Line ....................................................................... 293

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A.2.18.5 Provider Handbook ....................................................................................................................... 295 A.2.18.6 Provider Education and Training ................................................................................................ 296 A.2.18.7 Provider Relations ......................................................................................................................... 299 A.2.18.8 Provider Complaint System .......................................................................................................... 299 A.2.18.9 FEA Education and Training ....................................................................................................... 300 A.2.18.10 Member Involvement with Behavioral Health Services ............................................................. 300

A.2.19 COMPLAINTS AND APPEALS .......................................................................................................... 301 A.2.19.1 General ........................................................................................................................................... 301 A.2.19.2 Complaints ..................................................................................................................................... 301 A.2.19.3 Appeals ........................................................................................................................................... 302

A.2.20 FRAUD AND ABUSE ............................................................................................................................ 304 A.2.20.1 General ........................................................................................................................................... 304 A.2.20.2 Reporting and Investigating Suspected Fraud and Abuse ......................................................... 305 A.2.20.3 Compliance Plan ............................................................................................................................ 307

A.2.21 FINANCIAL MANAGEMENT ............................................................................................................ 309 A.2.21.1 Payments by TENNCARE ............................................................................................................ 309 A.2.21.2 Savings/Loss ................................................................................................................................... 309 A.2.21.3 Interest............................................................................................................................................ 309 A.2.21.4 Third Party Liability Resources ................................................................................................... 310 A.2.21.5 Patient Liability ............................................................................................................................. 311 A.2.21.6 Solvency Requirements ................................................................................................................. 312 A.2.21.7 Accounting Requirements ............................................................................................................. 312 A.2.21.8 Insurance ........................................................................................................................................ 312 A.2.21.9 Ownership and Financial Disclosure ........................................................................................... 313 A.2.21.10 Internal Audit Function ................................................................................................................ 315 A.2.21.11 Audit of Business Transactions .................................................................................................... 315

A.2.22 CLAIMS MANAGEMENT .................................................................................................................. 316 A.2.22.1 General ........................................................................................................................................... 316 A.2.22.2 Claims Management System Capabilities ................................................................................... 316 A.2.22.3 Paper Based Claims Formats ....................................................................................................... 317 A.2.22.4 Prompt Payment ............................................................................................................................ 317 A.2.22.5 Claims Dispute Management ........................................................................................................ 319 A.2.22.6 Claims Payment Accuracy – Minimum Audit Procedures ........................................................ 320 A.2.22.7 Monthly Focused Claims Testing ................................................................................................. 322 A.2.22.8 Claims Processing Methodology Requirements .......................................................................... 322 A.2.22.9 Explanation of Benefits (EOBs) and Related Functions ............................................................ 323 A.2.22.10 Remittance Advices and Related Functions ................................................................................ 324 A.2.22.11 Processing of Payment Errors ...................................................................................................... 324 A.2.22.12 Notification to Providers ............................................................................................................... 324 A.2.22.13 Payment Cycle ............................................................................................................................... 324 A.2.22.14 Excluded Providers ....................................................................................................................... 324

A.2.23 INFORMATION SYSTEMS ................................................................................................................ 325 A.2.23.1 General Provisions ........................................................................................................................ 325 A.2.23.2 Data and Document Management Requirements ....................................................................... 326 A.2.23.3 System and Data Integration Requirements ............................................................................... 327 A.2.23.4 Encounter Data Provision Requirements (Encounter Submission and Processing)................ 328 A.2.23.5 Eligibility and Enrollment Data Exchange Requirements ......................................................... 331 A.2.23.6 System and Information Security and Access Management Requirements ............................. 331 A.2.23.7 Systems Availability, Performance and Problem Management Requirements ....................... 333 A.2.23.8 System User and Technical Support Requirements ................................................................... 335 A.2.23.9 System Testing and Change Management Requirements .......................................................... 335 A.2.23.10 Information Systems Documentation Requirements .................................................................. 336 A.2.23.11 Reporting Requirements (Specific to Information Management and Systems Functions and

Capabilities) ................................................................................................................................. 337 A.2.23.12 Other Requirements ...................................................................................................................... 337 A.2.23.13 Corrective Actions, Liquidated Damages and Sanctions Related to Information Systems .... 338

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A.2.24 ADMINISTRATIVE REQUIREMENTS ............................................................................................ 338 A.2.24.1 General Responsibilities ................................................................................................................ 338 A.2.24.2 Behavioral Health Advisory Committee ...................................................................................... 339 A.2.24.3 CHOICES Advisory Group .......................................................................................................... 340 A.2.24.4 ECF CHOICES Advisory Group ................................................................................................. 340 A.2.24.5 Abuse and Neglect Plan................................................................................................................. 342 A.2.24.6 Performance Standards ................................................................................................................ 343 A.2.24.7 Medical Records Requirements ................................................................................................... 343

A.2.25 MONITORING ...................................................................................................................................... 344 A.2.25.1 General ........................................................................................................................................... 344 A.2.25.2 Facility Inspection ......................................................................................................................... 344 A.2.25.3 Inspection of Work Performed ..................................................................................................... 344 A.2.25.4 Approval Process ........................................................................................................................... 344 A.2.25.5 Availability of Records .................................................................................................................. 345 A.2.25.6 Audit Requirements ...................................................................................................................... 346 A.2.25.7 Independent Review of the CONTRACTOR .............................................................................. 347 A.2.25.8 Accessibility for Monitoring ......................................................................................................... 347 A.2.25.9 Monitoring Quality of Care for CHOICES................................................................................. 347 A.2.25.10 Corrective Action Requirements .................................................................................................. 349

A.2.26 SUBCONTRACTS ................................................................................................................................ 349 A.2.26.1 Subcontract Relationships and Delegation .................................................................................. 349 A.2.26.2 Legal Responsibility ...................................................................................................................... 350 A.2.26.3 Prior Approval ............................................................................................................................... 350 A.2.26.4 Subcontracts for Behavioral Health Services .............................................................................. 350 A.2.26.5 Subcontracts for Assessments and Plans of Care ....................................................................... 350 A.2.26.6 Subcontract with Fiscal Employer Agent (FEA) ........................................................................ 350 A.2.26.7 Agreements with the Department of Intellectual and Developmental Disabilities (DIDD)..... 351 A.2.26.8 Standards ....................................................................................................................................... 351 A.2.26.9 Quality of Care .............................................................................................................................. 351 A.2.26.10 Interpretation/Translation Services and Limited English Proficiency (LEP) Provisions ....... 351 A.2.26.11 Children in State Custody ............................................................................................................. 351 A.2.26.12 Assignability ................................................................................................................................... 351 A.2.26.13 Claims Processing .......................................................................................................................... 352 A.2.26.14 HIPAA Requirements ................................................................................................................... 352 A.2.26.15 Compensation for Utilization Management Activities ............................................................... 352 A.2.26.16 Notice of Subcontractor Termination .......................................................................................... 352

A.2.27 COMPLIANCE WITH HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) AND HEALTH INFORMATION TECHNOLOGY FOR ECONOMIC AND CLINICAL HEALTH ACT (HITECH) .............................................................................................. 352

A.2.28 NON-DISCRIMINATION COMPLIANCE REQUIREMENTS ...................................................... 361 A.2.29 PERSONNEL REQUIREMENTS ....................................................................................................... 365

A.2.29.1 Staffing Requirements................................................................................................................... 365 A.2.29.2 Licensure and Background Checks ............................................................................................. 375 A.2.29.3 Board of Directors ......................................................................................................................... 375 A.2.29.4 Employment and Contracting Restrictions ................................................................................. 375

A.2.30 REPORTING REQUIREMENTS ........................................................................................................ 376 A.2.30.1 General Requirements .................................................................................................................. 376 A.2.30.2 Eligibility, Enrollment and Disenrollment Reports .................................................................... 377 A.2.30.3 Community Outreach ................................................................................................................... 378 A.2.30.4 Specialized Service Reports .......................................................................................................... 378 A.2.30.5 Population Health Reports ........................................................................................................... 378 A.2.30.6 Service Coordination Reports ...................................................................................................... 379 A.2.30.7 LEFT BLANK INTENTIONALLY............................................................................................. 385 A.2.30.8 Provider Network Reports ............................................................................................................ 385 A.2.30.9 LEFT BLANK INTENTIONALLY............................................................................................. 386 A.2.30.10 Provider Payment Reports ........................................................................................................... 386

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A.2.30.11 Utilization Management Reports ................................................................................................. 387 A.2.30.12 Quality Management/Quality Improvement Reports ................................................................ 388 A.2.30.13 Customer Service Reports/Provider Service Reports ................................................................ 390 A.2.30.14 Member Complaints ...................................................................................................................... 391 A.2.30.15 Fraud and Abuse Reports ............................................................................................................. 391 A.2.30.16 Financial Management Reports ................................................................................................... 392 A.2.30.17 Claims Management Reports ....................................................................................................... 394 A.2.30.18 Information Systems Reports ....................................................................................................... 395 A.2.30.19 Administrative Requirements Reports ........................................................................................ 397 A.2.30.20 Subcontract Reports ...................................................................................................................... 398 A.2.30.21 HIPAA/HITECH Reports ............................................................................................................. 398 A.2.30.22 Non-Discrimination Compliance Reports ................................................................................... 398 A.2.30.23 Terms and Conditions Reports .................................................................................................... 400

SECTION B CONTRACT PERIOD: .............................................................................................................. 401

SECTION C PAYMENT TERMS AND CONDITIONS: .............................................................................. 402 C.1 MAXIMUM LIABILITY ...................................................................................................................... 402 C.2 COMPENSATION FIRM ..................................................................................................................... 402 C.3 PAYMENT METHODOLOGY ........................................................................................................... 402 C.3.1 GENERAL ............................................................................................................................................. 402 C.3.2 ANNUAL ACTUARIAL STUDY ......................................................................................................... 403 C.3.3 CAPITATION PAYMENT RATES ..................................................................................................... 403 C.3.4 CAPITATION RATE ADJUSTMENT ............................................................................................... 404 C.3.5 CAPITATION PAYMENT SCHEDULE ............................................................................................ 406 C.3.6 CAPITATION PAYMENT CALCULATION .................................................................................... 406 C.3.7 CAPITATION PAYMENT ADJUSTMENTS..................................................................................... 407 C.3.8 SERVICE DATES ................................................................................................................................. 409 C.3.9 WITHHOLD OF THE CAPITATION RATE .................................................................................... 409 C.3.10 PAY-FOR-PERFORMANCE QUALITY INCENTIVE PAYMENTS ............................................. 411 C.3.11 MFP INCENTIVE PAYMENTS .......................................................................................................... 412 C.3.12 EFFECT OF DISENROLLMENT ON CAPITATION PAYMENTS .............................................. 414 C.3.13 HMO PAYMENT TAX ......................................................................................................................... 414 C.3.14 HEALTH INSURER FEE ..................................................................................................................... 415 C.3.15 PAYMENT FOR DISTRIBUTION TO TENNCARE’S PBM ........................................................... 415 C.4 TRAVEL COMPENSATION ............................................................................................................... 415 C.5 RETURN OF FUNDS AND DEDUCTIONS ....................................................................................... 416 C.6 PREREQUISITE DOCUMENTATION .............................................................................................. 416

SECTION D STANDARD TERMS AND CONDITIONS: ............................................................................ 417 D.1 REQUIRED APPROVALS .................................................................................................................. 417 D.2 MODIFICATION AND AMENDMENT............................................................................................. 417 D.3 TERMINATION FOR CONVENIENCE ............................................................................................ 417 D.4 TERMINATION FOR CAUSE ............................................................................................................ 417 D.5 SUBCONTRACTING ........................................................................................................................... 417 D.6 CONFLICTS OF INTEREST .............................................................................................................. 418 D.7 NONDISCRIMINATION ..................................................................................................................... 418 D.8 PROHIBITION OF ILLEGAL IMMIGRANTS ................................................................................ 418 D.9 RECORDS .............................................................................................................................................. 419 D.10 PREVAILING WAGE RATES ............................................................................................................ 419 D.11 MONITORING ...................................................................................................................................... 419 D.12 PROGRESS REPORTS ........................................................................................................................ 419 D.13 STRICT PERFORMANCE .................................................................................................................. 419 D.14 INDEPENDENT CONTRACTOR ....................................................................................................... 419 D.15 STATE LIABILITY .............................................................................................................................. 420 D.16 FORCE MAJEURE ............................................................................................................................... 420

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D.17 STATE AND FEDERAL COMPLIANCE .......................................................................................... 420 D.18 GOVERNING LAW .............................................................................................................................. 420 D.19 COMPLETENESS ................................................................................................................................ 420 D.20 SEVERABILITY ................................................................................................................................... 420 D.21 HEADINGS ............................................................................................................................................ 420

SECTION E SPECIAL TERMS AND CONDITIONS: ................................................................................. 421 E.1 CONFLICTING TERMS AND CONDITIONS .................................................................................. 421 E.2 COMMUNICATIONS AND CONTACTS .......................................................................................... 421 E.3 SUBJECT TO FUNDS AVAILABILITY ............................................................................................ 421 E.4 TENNESSEE CONSOLIDATED RETIREMENT SYSTEM ............................................................ 422 E.5 TENNESSEE DEPARTMENT OF REVENUE REGISTRATION................................................... 422 E.6 CONFIDENTIALITY OF INFORMATION....................................................................................... 422 E.7 INCORPORATION OF ADDITIONAL DOCUMENTS ................................................................... 423 E.8 LOBBYING ............................................................................................................................................ 423 E.9 DEBARMENT AND SUSPENSION .................................................................................................... 424 E.10 CONTRACTOR COMMITMENT TO DIVERSITY ......................................................................... 424 E.11 FEDERAL FUNDING ACCOUNTABILITY AND TRANSPARENCY ACT (FFATA) ................ 424 E.12 EXIGENCY EXTENTION ................................................................................................................... 426 E.13 APPLICABLE LAWS AND REGULATIONS ................................................................................... 426 E.14 TERMINATION .................................................................................................................................... 429 E.15 ENTIRE CONTRACT .......................................................................................................................... 433 E.16 APPLICABILITY OF THIS CONTRACT ......................................................................................... 434 E.17 TECHNICAL ASSISTANCE ............................................................................................................... 434 E.18 PROGRAM INFORMATION .............................................................................................................. 434 E.19 QUESTIONS ON POLICY DETERMINATIONS ............................................................................. 434 E.20 INTERPRETATIONS ........................................................................................................................... 434 E.21 CONTRACTOR APPEAL RIGHTS ................................................................................................... 434 E.22 DISPUTES .............................................................................................................................................. 435 E.23 NOTIFICATION OF LEGAL ACTION AGAINST THE CONTRACTOR .................................... 435 E.24 DATA THAT MUST BE CERTIFIED ................................................................................................. 435 E.25 USE OF DATA ....................................................................................................................................... 435 E.26 WAIVER ................................................................................................................................................ 436 E.27 CONTRACT VARIATION/SEVERABILITY ................................................................................... 436 E.28 CONFLICT OF INTEREST ................................................................................................................. 436 E.29 FAILURE TO MEET CONTRACT REQUIREMENTS .................................................................. 437 E.30 OFFER OF GRATUITIES ................................................................................................................... 456 E.31 ATTORNEY’S FEES ............................................................................................................................ 456 E.32 GOVERNING LAW AND VENUE ..................................................................................................... 456 E.33 ASSIGNMENT ...................................................................................................................................... 456 E.34 INDEPENDENT CONTRACTOR - SUPPLEMENTAL ................................................................... 456 E.35 FORCE MAJEURE - SUPPLEMENTAL ........................................................................................... 456 E.36 INDEMNIFICATION ........................................................................................................................... 457 E.37 ACTIONS TAKEN BY THE TENNESSEE DEPARTMENT OF COMMERCE AND

INSURANCE.......................................................................................................................................... 457 E.38 PROHIBITION OF PAYMENTS FOR ITEMS OR SERVICES OUTSIDE THE UNITED STATES

................................................................................................................................................................. 457 E.39 SOCIAL SECURITY ADMINISTRATION (SSA) REQUIRED PROVISIONS FOR DATA

SECURITY ............................................................................................................................................. 458 E.40 EFFECT OF THE FEDERAL WAIVER ON THIS CONTRACT ................................................... 461 E.41 TENNCARE FINANCIAL RESPONSIBILITY ................................................................................. 461 E.42 TRANSFER OF CONTRACTOR’S OBLIGATIONS ....................................................................... 461 E.43 SECTIONS/NUMBERING ................................................................................................................... 463

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ATTACHMENTS .................................................................................................................................................... 465 ATTACHMENT I ................................................................................................................................................. 466 BEHAVIORAL HEALTH SPECIALIZED SERVICE DESCRIPTIONS ............................................................ 466 ATTACHMENT II ................................................................................................................................................ 475 COST SHARING SCHEDULE ............................................................................................................................ 475 ATTACHMENT III .............................................................................................................................................. 477 GENERAL ACCESS STANDARDS .................................................................................................................... 477 ATTACHMENT IV .............................................................................................................................................. 480 SPECIALTY NETWORK STANDARDS ............................................................................................................ 480 ATTACHMENT V ................................................................................................................................................ 483 ACCESS & AVAILABILITY FOR BEHAVIORAL HEALTH SERVICES ....................................................... 483 ATTACHMENT VI .............................................................................................................................................. 487 FORMS FOR REPORTING FRAUD AND ABUSE ............................................................................................ 487 ATTACHMENT VII ............................................................................................................................................. 494 PERFORMANCE STANDARDS ......................................................................................................................... 494 ATTACHMENT VIII ............................................................................................................................................ 507 DELIVERABLE REQUIREMENTS .................................................................................................................... 507 ATTACHMENT IX .............................................................................................................................................. 518 REPORTING REQUIREMENTS ......................................................................................................................... 518

ATTACHMENT IX, EXHIBIT A .................................................................................................................... 519 PSYCHIATRIC HOSPITAL/RTF READMISSION REPORT ....................................................................... 519 ATTACHMENT IX, EXHIBIT B .................................................................................................................... 521 POST-DISCHARGE SERVICES REPORT ..................................................................................................... 521 ATTACHMENT IX, EXHIBIT C .................................................................................................................... 523 ANNUAL PLAN AND QUARTERLY SUMMARY FOR THE MONITORING OF BEHAVIORAL

HEALTH APPOINTMENT TIMELINESS ................................................................................. 523 ATTACHMENT IX, EXHIBIT D .................................................................................................................... 525 REPORT OF ESSENTIAL HOSPITAL SERVICES ....................................................................................... 525 ATTACHMENT IX, EXHIBIT E .................................................................................................................... 528 FQHC REPORT ............................................................................................................................................... 528 ATTACHMENT IX, EXHIBIT F ..................................................................................................................... 530 COST AND UTILIZATION SUMMARIES .................................................................................................... 530 ATTACHMENT IX, EXHIBIT G .................................................................................................................... 534 MEMBER SERVICES AND PROVIDER SERVICES PHONE LINE REPORT ........................................... 534

ATTACHMENT X ................................................................................................................................................ 537 ATTESTATION RE PERSONNEL USED IN CONTRACT PERFORMANCE ................................................. 537 ATTACHMENT XI .............................................................................................................................................. 539 NEMT REQUIREMENTS .................................................................................................................................... 539 ATTACHMENT XII ............................................................................................................................................. 579 CAPITATION RATES ......................................................................................................................................... 579

1

CONTRACT BETWEEN THE STATE OF TENNESSEE,

DEPARTMENT OF FINANCE AND ADMINISTRATION DIVISION OF HEALTH CARE FINANCE AND ADMINISTRATION

BUREAU OF TENNCARE AND

CONTRACTOR NAME This Contract, by and between the State of Tennessee, Department of Finance and Administration, Division of Health Care Finance and Administration, Bureau of TennCare, hereinafter referred to as the ‘State” or “TENNCARE” and Contractor Legal Entity Name, hereinafter referred to as the “CONTRACTOR,” is for the provision of statewide managed care services for physical health services, behavioral health services, and long term services and supports for eligible TennCare enrollees, as further defined in the "SCOPE OF SERVICES." The CONTRACTOR is a/an Individual, For-Profit Corporation, Non-Profit Corporation, Special Purpose Corporation Or Association, Partnership, Joint Venture, Or Limited Liability Company CONTRACTOR Place of Incorporation or Organization: CONTRACTOR Edison Registration ID # WHEREAS, the purpose of this Contract is to assure the provision of quality physical health, behavioral health, and long-term care services while controlling the costs of such services;

WHEREAS, consistent with waivers granted by the Centers for Medicare & Medicaid Services, U.S. Department of Health and Human Services, the State of Tennessee has been granted the authority to pay a monthly prepaid capitated payment amount to Health Maintenance Organizations (HMOs), referred to as Managed Care Organizations or MCOs, for rendering or arranging necessary physical health, behavioral health, and long-term care services to persons who are enrolled in Tennessee’s TennCare program;

WHEREAS, the Tennessee Department of Finance and Administration is the state agency responsible for administration of the TennCare program and is authorized to contract with MCOs for the purpose of providing the services specified herein for the benefit of persons who are eligible for and are enrolled in the TennCare program; and

WHEREAS, the CONTRACTOR is a Managed Care Organization as described in the 42 CFR Part 438, is licensed to operate as an HMO in the State of Tennessee, has met additional qualifications established by the State, is capable of providing or arranging for the provision of covered services to persons who are enrolled in the TennCare program for whom it has received prepayment, is engaged in said business, and is willing to do so upon and subject to the terms and conditions hereof; NOW, THEREFORE, in consideration of the mutual promises contained herein the parties have agreed and do hereby enter into this Contract according to the provisions set forth herein:

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SECTION A SCOPE OF SERVICES: The CONTRACTOR shall provide all service and deliverables as required, described, and detailed herein and shall meet all service and delivery timelines as specified by this Contract. SECTION A.1 DEFINITIONS Listed below are the Definitions, Acronyms, and Abbreviations used in this Contract. These terms utilize the meaning used in TennCare rules and regulations. However, the following terms, when used in this Contract, shall be construed and/or interpreted as follows, unless the context expressly requires a different construction and/or interpretation. In the event of a conflict in language between these Definitions, Attachments, and other Sections of this Contract, the specific language in the Contract shall govern. Abuse - Provider practices that are inconsistent with sound fiscal, business, or medical practices, and result in an unnecessary cost to the Medicaid program, or in reimbursement for services that are not medically necessary or that fail to meet professionally recognized standards for health care. It also includes recipient practices that result in unnecessary cost to the Medicaid program (see 42 CFR 455.2). Administrative Cost – All costs to the CONTRACTOR related to the administration of this Contract that are non-medical in nature including, but not limited to:

1. Meeting general requirements in Section A.2.2;

2. Enrollment and disenrollment in accordance with Sections A.2.4 and A.2.5;

3. Additional services and use of incentives in Section A.2.6.6;

4. Health education and outreach in Section A.2.7.4;

5. Meeting requirements for coordination of services specified in Section A.2.9, including care

coordination for CHOICES members and the CONTRACTOR’s electronic visit verification system;

6. Establishing and maintaining a provider network in accordance with the requirements specified in

Section A.2.11, Attachments III, IV and V;

7. Utilization Management as specified in Section A.2.14;

8. Quality Management/ Quality Improvement activities as specified in Section A.2.15;

9. Production and distribution of Member Materials as specified in Section A.2.17;

10. Customer service requirements in Section A.2.18; 11. Complaint and appeals processing and resolution in accordance with Section A.2.19;

12. Determination of recoveries from third party liability resources in accordance with Section

A.2.21.4;

13. Claims Processing in accordance with Section A.2.22;

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14. Maintenance and operation of Information Systems in accordance with Section A.2.23;

15. Personnel requirements in Section A.2.29;

16. Production and submission of required reports as specified in Section A.2.30;

17. Administration of this Contract in accordance with policies and procedures;

18. All other Administration and Management responsibilities as specified in Attachments II through IX and Sections A.2.20, A.2.21, A.2.24, A.2.25, A.2.26, A.2.27, and A.2.28;

19. Premium tax; and

20. Costs of subcontractors engaged solely to perform a non-medical administrative function for the

CONTRACTOR specifically related to securing or fulfilling the CONTRACTOR’s obligations to TENNCARE under the terms of this Contract (e.g., claims processing) are considered to be an “administrative cost”.

Adult Protective Services (APS) – An office within the Tennessee Department of Human Services that investigates reports of abuse, neglect (including self-neglect) or financial exploitation of vulnerable adults. APS staff assess the need for protective services and provide services to reduce the identified risk to the adult. Advance Determination- A decision made by the Bureau in accordance with the process and requirements described in Rule 1200-13-01-.05(6) that an Applicant would not qualify to enroll in CHOICES Group 3 (including Interim CHOICES Group 3) when enrollment into CHOICES Group 3 has not actually been denied or terminated, and which may impact the person’s NF LOC eligibility. (See Rule 1200-13-01-.10(4)(b)(2)(i)(II) and 1200-13-01-.10(4)(b)(2)(ii)(II)) Adverse Action – Any action taken by the CONTRACTOR to deny, reduce, terminate, delay or suspend a covered service as well as any other acts or omissions of the CONTRACTOR which impair the quality, timeliness or availability of such benefits. Affiliate – Any person, firm, corporation (including, without limitation, service corporation and professional corporation), partnership (including, without limitation, general partnership, limited partnership and limited liability partnership), limited liability company, joint venture, business trust, association or other entity or organization that now or in the future directly or indirectly controls, is controlled by, or is under common control with the CONTRACTOR. Appeal Procedure – The process to resolve an enrollee’s right to contest verbally or in writing, any adverse action taken by the CONTRACTOR to deny, reduce, terminate, delay, or suspend a covered service as well as any other acts or omissions of the CONTRACTOR which impair the quality, timeliness or availability of such benefits. The appeal procedure shall be governed by TennCare rules and regulations and any and all applicable court orders and consent decrees. Area Agency on Aging and Disability (AAAD) – Agencies designated by the Commission on Aging and Disability or its successor organization to plan for and provide services to the elderly and disabled within a defined geographic area as provided by T.C.A. Title 71, Chapter 2.

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At-Risk – As it relates to the CHOICES program, SSI eligible adults age sixty-five (65) and older or age twenty-one (21) or older with physical disabilities, who do not meet the established level of care criteria for nursing facility services, but have a lesser number or level of functional deficits in activities of daily living as defined in TennCare rules and regulations, such that, in the absence of the provision of a moderate level of home and community based services, the individual’s condition and/or ability to continue living in the community will likely deteriorate, resulting in the need for more expensive institutional placement. As it relates to Interim CHOICES Group 3, open for enrollment only between July 1, 2012 and June 30, 2015, "at risk" is defined as adults age sixty-five (65) and older or age twenty-one (21) or older with physical disabilities who receive SSI or meet Nursing Financial eligibility criteria, and also meet the Nursing Facility level of care in effect on June 30, 2012. Back-up Plan – A written plan that is a required component of the plan of care for all CHOICES members receiving companion care or non-residential CHOICES HCBS in their own home and which specifies unpaid persons as well as paid consumer-directed workers and/or contract providers (as applicable) who are available, have agreed to serve as back-up, and who will be contacted to deliver needed care in situations when regularly scheduled CHOICES HCBS providers or workers are unavailable or do not arrive as scheduled. A CHOICES member or his/her representative may not elect, as part of the back-up plan, to go without services. The back-up plan shall include the names and telephone numbers of persons and agencies to contact and the services to be provided by each of the listed contacts. The member and his/her representative (as applicable) shall have primary responsibility for the development and implementation of the back-up plan for consumer directed services. The FEA will assist as needed with the development and verification of the initial back-up plan for consumer direction. The care coordinator shall be responsible for assistance as needed with implementing the back-up plan and for updating and verifying the back-up plan on an ongoing basis.. Base Capitation Rate – The amount established by TENNCARE pursuant to the methodology described in Section C.3 of this Contract as compensation for the provision of all covered services. Behavioral Health Assessment – Procedures used to diagnose mental health or substance abuse conditions and determine treatment plans. Behavioral Health Services – Mental health and/or substance abuse services. Benefits – The package of health care services, including physical health, behavioral health, and long-term care services, that define the covered services available to TennCare enrollees enrolled in the CONTRACTOR’s MCO pursuant to this Contract. Breach (with respect to Protected Health Information (PHI)) - The acquisition, access, use, or disclosure of protected health information in a manner not permitted under the HIPAA Privacy Rule which compromises the security or privacy of the protected health information. Bureau of TennCare – The division of the Tennessee Department of Finance and Administration (the single state Medicaid agency) that administers the TennCare program. For the purposes of this Contract, Bureau of TennCare shall mean the State of Tennessee and its representatives. Business Day – Monday through Friday, except for State of Tennessee holidays. CAHPS (Consumer Assessment of Healthcare Providers and Systems) – A comprehensive and evolving family of surveys that ask consumers and patients to evaluate various aspects of health care.

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Capitation Payment – The fee that is paid by TENNCARE to the CONTRACTOR for each member covered by this Contract. The CONTRACTOR is at financial risk as specified in Section C.3 of this Contract for the payment of services incurred in excess of the amount of the capitation payment. “Capitation Payment” includes Base Capitation Rate payments unless otherwise specified. Capitation Rate – The amount established by TENNCARE pursuant to the methodology described in Section C.3 of this Contract, including the base capitation rates. Care Coordination Team – If an MCO elects to use a care coordination team, the care coordination team shall consist of a care coordinator and specific other persons with relevant expertise and experience who are assigned to support the care coordinator in the performance of care coordination activities for a CHOICES member as specified in this Contract and in accordance with Section A.2.9.6, but shall not perform activities that must be performed by the Care Coordinator, including needs assessment, caregiver assessment, development of the plan of care, and minimum Care Coordination contacts. Care Coordination Unit – A specific group of staff within the MCO’s organization dedicated to CHOICES that is comprised of care coordinators and care coordinator supervisors and which may also include care coordination teams. Care Coordinator – The individual who has primary responsibility for performance of care coordination activities for a CHOICES member as specified in the Contractor Risk Agreement and meets the qualifications specified in Section A.2.9.6 of the Contractor Risk Agreement. Caregiver – For purposes of CHOICES, a person who is (a) a family member or is unrelated to the member but has a close, personal relationship with the member and (b) routinely involved in providing unpaid support and assistance to the member. A caregiver may be also designated by the member as a representative for CHOICES or for consumer direction of eligible CHOICES HCBS. CEA – Cost Effective Alternative (see Section A.2.6.5 of this Contract).

Centers of Excellence (COE) for AIDS – Integrated networks designated by the State as able to provide a standardized and coordinated delivery system encompassing a range of services needed by TennCare enrollees with HIV or AIDS. Centers of Excellence (COE) for Behavioral Health – COEs that provide a limited range of direct services to children in and at risk for state custody (i.e., not just DCS children/youth). These services are to augment the existing service system. Therefore, COEs for Behavioral Health typically only provide services where there is sufficient complexity in the case to warrant the COE for Behavioral Health resources and/or all other means to provide the service in the TennCare network have been exhausted. CFR – Code of Federal Regulations. Child Protective Services (CPS) – A program division of the Tennessee Department of Children’s Services whose purpose is to investigate allegations of child abuse and neglect and provide and arrange preventive, supportive, and supplementary services.

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CHOICES At-Risk Demonstration Group – Individuals who are age sixty-five (65) and older and adults age twenty-one (21) and older with physical disabilities who (1) meet nursing home financial eligibility for TennCare-reimbursed long term services and supports, (2) meet the nursing facility level of care in place on June 30, 2012, but not the nursing facility level of care criteria in place on July 1, 2012; and (3) in the absence of TENNCARE CHOICES HCBS available through CHOICES Group 3, are At Risk for Institutionalization as defined in TennCare Rules. The CHOICES At-Risk Demonstration Group is open only between July 1, 2012, through June 30, 2015. Individuals enrolled in the CHOICES At-Risk Demonstration Group as of June 30, 2015, may continue to qualify in this group after June 30, 2015 so long as they (1) continue to meet Nursing Facility financial eligibility and the LOC criteria in place when they enrolled; and (2) remain continuously enrolled in the CHOICES At-Risk Demonstration Group and in CHOICES 3. CHOICES Group (Group) – One of the three groups of TennCare enrollees who are enrolled in CHOICES. There are three CHOICES groups: Group 1 Medicaid enrollees of all ages who are receiving Medicaid-reimbursed care in a nursing facility. Group 2 Persons age sixty-five (65) and older and adults age twenty-one (21) and older with physical

disabilities who meet the nursing facility level of care, who qualify for TennCare either as SSI recipients or as members of the CHOICES 217-Like HCBS Group, and who need and are receiving CHOICES HCBS as an alternative to nursing facility care. The CHOICES 217-Like HCBS Group includes persons who could have been eligible under 42 CFR 435.217 had the state continued its 1915(c) HCBS waiver for elders and/or persons with physical disabilities. TENNCARE has the discretion to apply an enrollment target to this group, as described in TennCare rules and regulations.

Group 3 Persons age sixty-five (65) and older and adults age twenty-one (21) and older with physical

disabilities who qualify for TennCare as SSI recipients, who do not meet the nursing facility level of care, but who, in the absence of CHOICES HCBS, are “at-risk” for nursing facility care, as defined by the State. TENNCARE has the discretion to apply an enrollment target to this group as described in TennCare rules and regulations.

Interim Group 3 (open for new enrollment only between July 1, 2012, through June 30, 2015) Persons age sixty-five (65) and older and adults age twenty-one (21) and older with physical

disabilities who qualify for TennCare as SSI eligibles or as members of CHOICES At-Risk Demonstration Group and who meet the NF LOC criteria in place as of June 30, 2012. There is no enrollment target on Interim Group 3.

All requirements set forth is this Contract regarding Group 3 members are applicable to Interim

Group 3 members, except as explicitly stated otherwise. Interim Group 3 members are not subject to an enrollment target.

CHOICES Home and Community-Based Services (HCBS) – Services that are available only to eligible persons enrolled in CHOICES Group 2 or Group 3 as an alternative to long-term care institutional services in a nursing facility or to delay or prevent placement in a nursing facility. Only CHOICES HCBS are eligible for Consumer Direction. CHOICES HCBS do not include home health or private duty nursing services or any other HCBS that are covered by Tennessee’s Title XIX state plan or under the TennCare demonstration for all eligible enrollees, although such services are subject to estate recovery and shall be counted for purposes of determining whether a CHOICES member’s needs can be safely met in the community within his or her individual cost neutrality cap. CHOICES Member – A member who has been enrolled by TENNCARE into CHOICES.

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Chronic Condition – as defined by Population Health (and AHRQ) is a condition that lasts twelve (12) months or longer and meets one of both of the following tests: (a) it places limitation on self-care, independent living, and social interactions; (b) it results in the need for ongoing intervention with medical products, services, and special equipment (see Perrin et al., 1993). Clean Claim – A claim received by the CONTRACTOR for adjudication that requires no further information, adjustment, or alteration by the provider of the services in order to be processed and paid by the CONTRACTOR. Clinical Practice Guidelines – Systematically developed tools or standardized specifications for care to assist practitioners and patient decisions about appropriate care for specific clinical circumstances. Such guidelines are typically developed through a formal process and are based on authoritative sources that include clinical literature and expert consensus. CMS – Centers for Medicare & Medicaid Services. Community-Based Residential Alternatives (CBRA) to institutional care – For purposes of CHOICES:

(a) Residential services that offer a cost-effective, community-based alternative to NF care for

individuals who are elderly and/or adults with Physical Disabilities.

(b) CBRAs include, but are not limited to: 1. Services provided in a licensed facility such as Assisted Care Living Facilities and Critical

Adult Care Homes, and residential services provided in a licensed home or in the person’s home by an appropriately licensed provider such as Community Living Supports and Community Living Supports-Family Model; and

2. Companion Care.

Complaint – A written or verbal expression of dissatisfaction from a member about an action taken by the CONTRACTOR or service provider other than an adverse action. The CONTRACTOR shall not treat anything as a complaint that falls within the definition of adverse action. Confidential Information – Any non-public, confidential or proprietary information, whether written, graphic, oral, electronic, visual or fixed in any tangible medium or expression, which is created under this Contract. Any such information relating to individuals enrolled in the TennCare program (“TennCare members”), or relating to individuals who may be potentially enrolled in the TennCare program, which is provided to or obtained under this Contract, shall also be treated as “Confidential Information” to the extent that confidential status is afforded such information under state and federal laws or regulations. All Confidential Information shall not be subject to disclosure under the Tennessee Public Records Act. Consumer – Except when used regarding consumer direction of eligible CHOICES HCBS, an individual who uses a mental health or substance abuse service. Consumer-Directed Worker (Worker) – An individual who has been hired by a CHOICES member participating in consumer direction of eligible CHOICES HCBS or his/her representative to provide one or more eligible CHOICES HCBS to the member. Worker does not include an employee of an agency that is being paid by an MCO to provide HCBS to the member.

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Consumer Direction of Eligible CHOICES HCBS – The opportunity for a CHOICES member assessed to need specified types of CHOICES HCBS including attendant care, personal care, in-home respite, companion care and/or any other service specified in TennCare rules and regulations as available for consumer direction to elect to direct and manage (or to have a representative direct and manage) certain aspects of the provision of such services—primarily, the hiring, firing, and day-to-day supervision of consumer-directed workers delivering the needed service(s). Contract Provider – A provider that is employed by or has signed a provider agreement with the CONTRACTOR to provide covered services. Contractor Risk Agreement (CRA) – The Contract between the CONTRACTOR and TENNCARE regarding requirements for operation and administration of the managed care TennCare program, including CHOICES. Cost Neutrality Cap – The requirement that the cost of providing care to a member in CHOICES Group 2, including CHOICES HCBS and Medicaid reimbursed home health and private duty nursing, shall not exceed the cost of providing nursing facility services to the member, as determined in accordance with TennCare policy. A member’s individual cost neutrality cap shall be the average cost of Level 1 nursing facility care unless a higher cost neutrality cap is established by TENNCARE based on information submitted by the AAAD or MCO (as applicable) in the level of care application. Covered Services – See Benefits. CRA – Contractor Risk Agreement; also referred to as “Contract.” Days – Calendar days unless otherwise specified. Dental Benefits Manager (DBM) – An entity responsible for the provision and administration of dental services, as defined by TENNCARE. DHHS – United States Department of Health and Human Services. Disenrollment – The removal of an enrollee from participation in the CONTRACTOR’s MCO and deletion from the outbound 834 enrollment file furnished by TENNCARE to the CONTRACTOR. ECF CHOICES Member - A member who has been enrolled by TENNCARE into ECF CHOICES. Electronic Visit Verification (EVV) System – An electronic system into which provider staff and consumer-directed workers can check-in at the beginning and check-out at the end of each period of service delivery to monitor member receipt of specified CHOICES HCBS and which may also be utilized for submission of claims. Eligible – Any person certified by TENNCARE as eligible to receive services and benefits under the TennCare program. As it relates to CHOICES a person is eligible to receive CHOICES benefits only if he/she has been enrolled in CHOICES by TENNCARE. Eligible CHOICES HCBS – Attendant care, personal care, in-home respite, companion care services and/or any other CHOICES HCBS specified in TennCare rules and regulations as eligible for consumer direction for which a CHOICES member is determined to need and elects to direct and manage (or have a representative direct and manage) certain aspects of the provision of such services – primarily the hiring, firing and day-to-day supervision of consumer-directed workers delivering the needed service(s). Eligible CHOICES HCBS do not include home health or private duty nursing services.

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Eligible Individual – With respect to Tennessee’s Money Follows the Person Rebalancing Demonstration (MFP) and pursuant to Section 6071(b)(2) of the Deficit Reduction Act of 2005 (DRA), (Pub. L. 109-171 (S. 1932)) (Feb. 8, 2006) as amended by Section 2403 of the Patient Protection and Affordable Care Act of 2010 (ACA), (Pub. L. 111-148) (May 1, 2010), the State’s approved MFP Operational Protocol and TennCare Rules, a member who qualifies to participate in MFP. Such person, immediately before beginning participation in the MFP demonstration project, shall:

1. Reside in a Qualified Institution, i.e., a Nursing Facility (NF), hospital, or an Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IID), and have resided in any combination of such Qualified Institutions for a period of not less than ninety (90) consecutive days.

a. Inpatient days in an institution for mental diseases (IMDs) which includes Psychiatric

Hospitals and Psychiatric Residential Treatment Facilities (PRTF) may be counted only to the extent that Medicaid reimbursement is available under the State Medicaid plan for services provided by such institution. Medicaid payments may only be applied to persons in IMDs who are over 65 or under 21 years of age.

b. Any days that an individual resides in a Medicare certified Skilled Nursing Facility (SNF) on

the basis of having been admitted solely for purposes of receiving post-hospital short-term rehabilitative services covered by Medicare shall not be counted for purposes of meeting the ninety (90)-day minimum stay in a Qualified Institution established under ACA.

c. Short-term continuous care in a nursing facility, to include Level 2 nursing facility

reimbursement, for episodic conditions to stabilize a condition rather than admit to hospital or to facilitate hospital discharge, and inpatient rehabilitation facility services reimbursed by the CONTRACTOR (i.e., not covered by Medicare) as a cost-effective alternative (Refer to Section A.2.6.5) and provided in a Qualified Institution shall be counted for purposes of meeting the ninety (90) day minimum stay in a Qualified Institution established under ACA.

2. For purposes of this Contract, an Eligible Individual must reside in a Qualified Institution and be

eligible to enroll and transition seamlessly into CHOICES Group 2, or one of the 1915(c) HCBS Waivers, without delay or interruption.

3. Meet nursing facility or ICF/IID level of care, as applicable, and, but for the provision of ongoing

CHOICES HCBS, continue to require such level of care provided in an inpatient facility. Emergency Medical Condition – A physical or behavioral condition manifesting itself by acute symptoms of sufficient severity (including severe pain) that a prudent layperson, who possesses an average knowledge of health and medicine, could reasonably expect the absence of immediate medical attention to result in the following (1) placing the health of the individual (or, with respect to a pregnant woman, the health of the woman or her unborn child) in serious jeopardy; (2) serious impairment to bodily functions; (3) serious dysfunction of any bodily organ or part. Emergency Services – Covered inpatient and outpatient services that are as follows: (1) furnished by a provider that is qualified to furnish these services; and (2) needed to evaluate or stabilize an emergency medical condition. Employer of Record – The member participating in consumer direction of eligible CHOICES HCBS or a representative designated by the member to assume the consumer direction of eligible CHOICES HCBS functions on the member’s behalf.

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Employment and Community First (ECF) CHOICES - A managed long-term services and supports program that offers home and community-based services to eligible individuals with intellectual and developmental disabilities enrolled in the program in order to promote competitive employment and integrated community living as the first and preferred option. The ECF CHOICES program will begin implementation at a date to be determined by TENNCARE, but no sooner than July 1, 2016. Engaged – When a member consents to participate in a Population Health program, the member can be determined to be engaged. Enrollee – A person who has been determined eligible for TennCare and who has been enrolled in the TennCare program (see Member, also). Enrollee Marketing – Any communication, from the CONTRACTOR to a TennCare enrollee who is not enrolled in the CONTRACTOR’s MCO, that can reasonably be interpreted as intended to influence the person to enroll in the CONTRACTOR’s MCO, or either to not enroll in, or to disenroll from, another MCO’s TennCare product. Enrollment – The process by which a TennCare enr