State of TexasDepartment of Information ResourcesCommunications Technology Services

Power to Purchase Technology Expo

April 28, 2011

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Communications Technology Services

Communication Technology Services (CTS) manages the statewide communications infrastructure that provides voice, video, and data, including integrated voice response, telephony, wide area network, virtual private network, and call center solutions to more than 700 state and local government agencies• Local Voice Services

• Long Distance Voice Services

• Data Services

• Wireless Services

Power to Purchase | April 28, 2011 Communications Technology Services

Power to Purchase | April 28, 2011 Communications Technology Services3

Number of Customers FY09 FY10 Percentage of Customers

Local Government 305 337 47%

State Agencies 142 140 20%

Education 199 229 32%

Other 7 7 1%

Total 653 713

Customers

CTS

2011 Key CTS Objectives

• Deliver thought leadership and enable telecommunications solutions for the state and all DIR customers

• Create and implement solutions that reduce costs and maximize productivity

• Provide value-added support services at the highest levels of quality

Power to Purchase | April 28, 2011 Communications Technology Services

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Service Delivery / Solutions

Customer Solutions• Technical resources

• Establishing forums

• Implementation oversight

• Vendor participation

• Reporting Tools

Customer Self Service • Quote to Care

• Dashboards

Power to Purchase | April 28, 2011 Communications Technology Services

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Recent Activities

Thought Leadership for Technology

CCTS VoIP Steering Committee

• Facilitating the Steering Committee to assess VoIP solutions for the Capital Complex Telephone System. Coordinating vendor pilots to assess service and features.

Technology assessments of unified communications and video

Implementing Services and Solutions

Capital Fiber Extension

• Complete two new fiber pulls and assist with standing up an existing fiber network within the Capitol Building and its extensions.

Power to Purchase | April 28, 2011 Communications Technology Services

Power to Purchase | April 28, 2011 Communications Technology Services

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Sherri Parks Director, Enterprise Contracts Division

Texas Department of Information Resources

Tex-AN Next Generation Procurement

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Procurement Process Dates

Date/Time Activity

August 11, 2010Published RFO on Electronic State Business Daily (ESBD)

August 23, 2010, 9:00 am CT Vendor Conference

October 4, 2010, 5:00 pm CT Responses due

October 5, 2010 Evaluation began

December 2010 Negotiations commenced

Power to Purchase | April 28, 2011 Communications Technology Services

Vendors Responding to TEX-AN NG RFO

Alenco Communications

AT&T

Big Bend Telephone Company

Clear Wireless

Hill Country Telephone Cooperative

Hughes Network Systems

Insight Networking

Level 3

Mid Plains Rural Telephone

Paetec

Proactive Communications

Qwest

Skyfiber

Skyport Global Communications

Sprint

Tel West Network Services

Time Warner Cable

Tw Telecom

Verizon Business

West Central Wireless

XO Communications

Power to Purchase | April 28, 2011 Communications Technology Services9

TEX-AN NG Service Categories

Local Services• Business Line

• PBX Trunk

• PRI

• BRI

• Operator Services

Voice Over IP (VOIP) • Managed PBX

• IP Telephone

Long Distance Services • Inbound

• Outbound

• Circuit Switch Digital

Data Services • Frame Relay

• ATM

• MPLS

• Private Line

Internet

Metro Ethernet

Small Office/Home Office (SOHO)

Wireless Broadband

Fixed Satellite Services

SOC

NOC

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Procurement Process

January 11, 2011 - 1st Contract Awarded• Contractor: Proactive Communications, Inc.

• Services Offered: Fixed Satellite

DIR is currently negotiating with Vendors for other services

All contracts awarded before August 31, 2011

Power to Purchase | April 28, 2011 Communications Technology Services

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Roadmap

CTS Service Delivery Automation Program

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CTS “Quote to Care” Service Delivery Solution

Evolves DIR Service Delivery to a more scalable, efficient process

Provides internal operational process metrics and analytics to promote continuous service delivery improvement

Paves the way to Customer• Empowerment

• Self Service

By launching online Customer tools for Service catalog browsing

Quoting & ordering

Support & care

Service performance transparency

Management analysis & reporting

Power to Purchase | April 28, 2011 Communications Technology Services

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DIR Customer Service Portal

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Tex-AN Customer Service Catalog Browsing

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Tex-AN NG Customer Service Request Portal

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Tex-AN NG Customer Service Request Portal (Continued)

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Tex-AN NG Customer Financial Analysis

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Tex-AN NG Customer Financial Analysis (Continued)

Power to Purchase | April 28, 2011 Communications Technology Services