STATE OF CALIFORNIA Edmund G. Brown Jr. Governor

DEPARTMENT OF CONSUMER AFFAIRS BUREAU OF ELECTRONIC AND APPLIANCE REPAIR, HOME FURNISHINGS, AND THERMAL INSULATION

ELECTRONIC AND APPLIANCE REPAIR DEALER REGISTRATION LAW AND REGULATIONS (INCLUDING SECTIONS OF THE CIVIL CODE AND GOVERNMENT CODE)

ISSUED BY BUREAU OF ELECTRONIC AND APPLIANCE REPAIR, HOME FURNISHINGS, AND THERMAL INSULATION

4244 SOUTH MARKET COURT, SUITE D SACRAMENTO, CALIFORNIA 95834

Revised January 2017 Publication Date: January 2017

ELECTRONIC AND APPLIANCE REPAIR, HOME FURNISHINGS, AND THERMAL INSULATION DEALER REGISTRATION LAW

TABLE OF CONTENTS

Bureau of Electronic and Appliance Repair, Home Furnishings, and Thermal Insulation Law

(Business and Professions Code Chapter 20, Div. 3, Sect. 9800-9873 & Government Code Section 6254)

Article 1 - General Provisions

Section 9800 Citation of Chapter.........................................................................................................1 9801 Definitions......................................................................................................................1 9802 Exceptions to Application ..............................................................................................2 9804 Registration Requirement - Exception for Licensees.....................................................2 9805 License Requirement - Exception for Registrants..........................................................2 9806 Exemption for Automobile Dealers and Manufacturers ................................................2 9807 Ignition Interlock Devices..............................................................................................3

Article 2 - Administration

9810 Bureau of Electronic and Appliance Repair, Home Furnishings, and Thermal Insulation Power and Duties of Director ...................3

9810.1 Bureau of Electronic and Appliance Repair,

Home Furnishings, and Thermal Insulation Priorities ...................................................3

9811 Personnel - Hiring - Supervision....................................................................................3 9812 Investigation of Violations by Director..........................................................................3 9812.5 Investigation of Violations by Director..........................................................................4 9813 Director - Department Head...........................................................................................4 9814 Regulations - Establishment - Enforcement...................................................................4 9814.5 Regulations - Establishment - Enforcement...................................................................4

Article 3 - Registration Procedure

9830 Registration - Fee - Forms..............................................................................................4 9830.5 Registration - Fee - Forms..............................................................................................5 9831 Validation of Registration - Conditions .........................................................................5 9832 Registration Expiration; Renewal Process .....................................................................5 9832.5 Registration Expiration; Renewal Process .....................................................................6 9833 Registration Information - Currency - Regulations........................................................6

Article 4 - Offenses Against the Chapter

9840 Registration Required for Service Dealers.....................................................................6 9841 Invalidation of Registration............................................................................................6 9842 Invoice - Regulations .....................................................................................................7 9843 Return of Replaced Parts................................................................................................7 9844 Estimate of Repairs ........................................................................................................7 9844.1 Customer Must be Shown Charge for Installation .........................................................7 9844.5 Lien in Excess of Estimate.............................................................................................7 9845 Compensation Based on Parts Replaced Prohibited ......................................................7 9846 Guarantees - Regulations ...............................................................................................8

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ELECTRONIC AND APPLIANCE REPAIR, HOME FURNISHINGS, AND THERMAL INSULATION DEALER REGISTRATION LAW

9847 Records - Maintenance...................................................................................................8 9847.5 Records - Maintenance...................................................................................................8 9848 Proceedings - Refusal to Validate - Invalidation ...........................................................8 9849 Expiration of Registration (Operative until January 1, 2019) ........................................8 9849 Expiration of Registration (Operative January 1, 2019) ................................................8 9850 Noncompliance - Misdemeanor .....................................................................................8 9851 Injunction Proceedings (Operative until January 1, 2019).............................................8 9851 Injunction Proceedings (Operative January 1, 2019) .....................................................9 9852 Registration Required for Lien.......................................................................................9 9853 Registration Invalidation - Permitted on Conviction

(Operative until January 1, 2019)...................................................................................9 9853 Registration Invalidation - Permitted on Conviction (Operative January 1, 2019)........9

Article 4.5 - Service Contractors

9855 Definitions......................................................................................................................9 9855.05 Service Contracts - Additional Definition....................................................................10 9855.1 Registration Required for Service Contractor..............................................................10 9855.15 Service Contract Administrator....................................................................................11 9855.2 Registration Requirements ...........................................................................................11 9855.3 Service Contract on File with Director ........................................................................11 9855.4 Contract Reimbursement Insurance Obligations..........................................................11 9855.5 Comply with Civil Code ..............................................................................................12 9855.6 Contract Cancellation Refund ......................................................................................12 9855.7 Invalidation of Registration..........................................................................................12 9855.8 Citations .......................................................................................................................12 9855.85 The Business of Insurance ...........................................................................................13 9855.9 Repeal Date ..................................................................................................................13

Article 5 - Informal Adjustment of Complaints

9860 Complaint Procedures (Operative until January 1, 2019) ............................................13 9860 Complaint Procedures (Operative January 1, 2019) ....................................................14 9861 Insufficient Complaint .................................................................................................14 9862 Complaints - Investigation ...........................................................................................14 9862.5 Complaints - Investigation ...........................................................................................14 9863 Compensatory Measures - Disciplinary Proceedings (Operative

until January 1, 2019)...................................................................................................14 9863 Compensatory Measures - Disciplinary Proceedings (Operative January 1, 2019).....14

Article 6 - Revenue

9870 Electronic and Appliance Repair Fund ........................................................................15 9871 Accounting for Fund ....................................................................................................15 9872 Appropriations - Excess Money...................................................................................15 9873 Fee Schedule (Operative until January 1, 2019) ..........................................................15 9873 Fee Schedule (Operative January 1, 2019)...................................................................16 9874 Salaries and Expenses ..................................................................................................16

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ELECTRONIC AND APPLIANCE REPAIR, HOME FURNISHINGS, AND THERMAL INSULATION DEALER REGISTRATION LAW

Government Code

6254 Exemption - Public Records Act for Service Contractors............................................16

Bureau of Electronic and Appliance Repair Regulations (Title 16, California Co