STAT SHEET

POWER WATER

PE

AK

AV

ER

AG

E H

OL

D T

IME

S

Ju

l 2014

Jan

2015

Ju

l 2015

Jan

2016

Ju

l 2016

Jan

2017

Ju

l 2017

3:29

2:44

0:16

0:43 0:42

0:28 0:44

CUSTOMER SERVICE

customer calls handled

Jan

2018

JOIN US MyLADWP.com

on-time bills

meters read

estimated bills

Ju

l 2018

0:38

24

Oct 1-7, 2018

customers experienced

NO SERVICE INTERRUPTIONS

99.93%

23 main leaks 460 service interruptions

customers experienced

NO OUTAGES

96.99%

248 outage incidents 45,185 customers affected

44,793

97.80 %

2.48%

96.91%

WATER CONSERVATION TURF REPLACEMENT REBATE

RESIDENTIAL & COMMERCIAL

TOTAL SAVINGS:

Total savings of 7.4 M gallons of water per year

Enough to supply ~68 single-family homes annually

GOING SOLAR SOLAR INCENTIVE PROGRAM

95 RESERVATIONS for solar rebates confirmed

1 DAY confirmation time

ALL CALLS to Solar Hotline returned within 24 hours

245 MW from ~32,440 solar systems incentivized since 1999.

Total feet of turf replaced for FY 18-19 (August)

Residential 5,250 ft

Commercial 162,853 ft

WATER CONSERVATION REBATES

COMMERCIAL CUSTOMERS

Total Devices Water Savings

High-Efficiency Toilets 5,328 ~18.4 M gallons/yr

Low-Water Urinals 130 ~5.2 M gallons/yr

Total water savings: ~23.6 M gallons = water for ~217 single-family homes

FY

2018-19

ENERGY SAVINGS & INCENTIVES

COMMERCIAL CUSTOMERS

(September 28 – October 4, 2018)

Combined annual energy savings: 1,303,881 kWh = ~ 1,304 MWh

Taking 217 homes off the grid per year

Avoiding 493 metric tons of greenhouse gas emissions per year

Removing 107 gas-fueled vehicles off the

Commercial Lighting Custom Performance

41 paid projects 4 paid projects

$131,527 incentives paid $116,204 incentives paid

560,135 kWh savings/yr 743,746 kWh savings/yr

OUTDOOR LIGHTING MONTHLY STATS – SEPTEMBER 2018

105 LED Outdoor Area Lights (OAL) installed

87 LED Utilitarian Lights installed

251 OAL and Utilitarian Lights repaired

1:24

WATER

Service Interruptions 99.93% of customers experienced NO SERVICE INTERRUPTIONS.

For the week, there were 23 main leaks and 460 service interruptions.

Water-Saving Devices for Customers Commercial, industrial, institutional, and multifamily customers can save money and reduce their water use through a variety of rebates. By upgrading their facilities, businesses are not only using water wisely, but taking advantage of an opportunity to save on their bills. For fiscal year 2018-19 (through August), 5,328 high-efficiency toilet devices and 130 low-water urinals were installed, which saved approximately 23.6 million gallons of water. This total amount of water savings is equivalent to supplying a 17 single-family homes in Los Angeles.

Turf Replacement Rebate This past year LADWP increased its turf removal rebate to $2.00 per square foot for both residential and commercial customers. From 2009 through July 2018, LADWP customers replaced ~49 million square feet of turf with California friendly® and native landscaping. This has resulted in approximately 1.96 billions of gallons of water saved annually.

POWER

Outages

96.99% customers experienced NO OUTAGES

For the week, there were 248 outage incidents, affecting 45,185 customers, including:

16 full and partial circuit outages that affected 19,670 customers mostly in Vermont-Slauson, South Park, Green Meadows, Vermont Knolls, and Venice.

14 transformer outages that affected 1,273 customers mostly in Mar Vista, Koreatown, El Sereno, Jefferson Park, and Sun Valley.

Solar Incentive Program (SIP) SIP, LADWP’s net-meter solar program, offers incentives to offset the cost of installing a solar rooftop system at a home or business.

As of October 9, 2018, approximately 245 megawatts (MW) from approximately 32,440 solar installations have been incentivized through $320.8 million in rebates, and put in service since the program began in 1999. Within LADWP’s service area, there is a total of 278 MW from 36,830 customer-owned net-meter photovoltaic solar systems.

During the week, SIP staff confirmed 95 incentive reservations and processed each within one day’s time. Calls to the Solar Hotline were answered within 24 hours.

Energy Savings for Commercial Customers During the week of September 28 – October 4, 2018, approximately 1,304 megawatt-hours (Mwh) were saved through the Commercial Lighting Incentives Program and the Custom Performance Program. For fiscal year 2018-19 all Efficiency Solutions Commercial Industrial and Institutional Programs have saved Los Angeles customers nearly 1,324 megawatt-hours annually, which is equivalent to taking 100 automobiles off the road and avoiding 463 metric tons of greenhouse gas emissions per year.

Outdoor Area Lighting LADWP’s Outdoor Area Lighting Group in the Power System installs outdoor lighting on power poles and streetlights in order to add much needed perimeter lighting for schools, homes and businesses. This is a popular service that increases

CUSTOMER SERVICE

Customer call wait times averaged 84 seconds for the reporting period of October 1-7 , 2018.

Customer call wait times have remained below the 3-minute goal since July 20-26, 2015.