STAT SHEET

POWER WATER

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AV

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AG

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OL

D T

IME

S

Ju

l 2014

Jan

2015

Ju

l 2015

Jan

2016

Ju

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Jan

2017

Ju

l 2017

3:29

2:44

0:16

0:43 0:42

0:28 0:44

CUSTOMER SERVICE

customer calls handled

on-time bills

meters read

estimated bills

Fe

b 2

018

1:02

Jan

2018

JOIN US MyLADWP.com M

ar

2018

0:29

April 9-15, 2018

customers experienced

NO SERVICE INTERRUPTIONS

99.96%

13 main leaks 260 service interruptions

customers experienced

NO OUTAGES

92.98%

518 outage incidents 105,233 customers affected

WIND STORM April 12, 5 p.m. – April 14, 7 a.m.

Total customers affected: 30,832

Avg. outage lasted 3:02 hrs

99.5% of customers restored within 24 hrs

41,644

98.4%

97.03%

2.11%

25 Sec.

WATER-SAVING RESIDENTIAL REBATES

LED DISTRIBUTION

WEEK 3 (April 9-15, 2018) Total: 300,000 LEDs delivered ~41,400 MWH annually for up to 23 years =Taking ~6,900 homes off the grid per year Avoiding ~15,665 metric tons of greenhouse gas

emissions per year

OUTDOOR WATER SAVINGS

DEVICES REBATED

Device Residential Commercial

Smart Irrigation Controllers

1,704 devices ~22,058,697 gallons

saved

594 devices ~2,496,866 gallons

saved

Sprinklerhead Nozzles

4,135 devices ~3,557,120 gallons

saved

1,351devices ~1,162,193 gallons

saved

Total water savings: 29.3 M gallons =enough to supply ~300 homes/yr

JUL-FEB

2017-18

Device # Rebated Water Savings

(Gallons/Yr)

Cisterns 113 281,014

High Efficiency Clothes Washers

3,089 33,014,963

High Efficiency Toilets 1,596 10,443,479

Moisture Sensors 4 53,961

Rain Barrels 199 123,204

Total water savings: 43,916,621 =enough to supply ~404 homes/yr

JUL-FEB

2017-18 HOME ENERGY INPROVEMENT PROGRAM

240 homes upgraded with energy & water efficiency measures

Estimated energy savings: 495,133 kWh/yr

Estimated water savings: 2,530,193 gallons/yr

Offsets annually:

Energy for 83 homes Drinking water for 23 homes 187 metric tons of CO2 emissions

=Removing 41 gas-fueled cars from the road

EARTH DAY LA @ GRAND PARK

Over 20 booths and vendors 4 elementary schools 600 kids 35 LADWP volunteers

WATER

Service Interruptions

99.96% of customers experienced NO SERVICE INTERRUPTIONS.

For the week, there were 13 main leaks and 260 service

interruptions.

Outdoor Water Savings

LADWP continues to help residential and commercial customers

save on their outdoor water use by offering rebates for weather-

based irrigation controllers and both rotary and rotating sprinkler-

head nozzles. For fiscal year 2017-18 through February, LADWP

provided rebates for 2,298 weather-based controllers and nozzles

and 5,486 sprinkler-head nozzles. Those devices combined are

expected to save about 29.3 million gallons of drinking water –

enough to supply water to nearly 300 homes annually.

Rebates for Residential Water Savings

LADWP residential customers continued to benefit from an array of rebates for water-saving devices for their homes. Among rebates that yielded the biggest water savings for the first seven months of fiscal year 2017-18 are high-efficiency clothes washers and high-efficiency toilets, which are expected to save about 33 million gallons and 10.5 million gallons of water respectively on an annual basis. Other rebates provided by LADWP offset the cost of new cisterns, moisture sensors and rain barrels. Altogether, the total amount of

water saved for that period is enough to serve 404 homes per year.

POWER

Outages

92.98% customers experienced NO OUTAGES

For the week, there were 518 outage incidents, affecting 105,233

customers, including:

54 full and partial circuit outages that affected 55,468 customers

mostly in Beverly Grove, Bel-Air, Palms, Rancho Park, and

Pacific Palisades.

45 transformer outages that affected 1,174 customers mostly

in North Hills, Beverly Grove, Valley Glen, Van Nuys, and

Venice.

Wind Storm Outages

LADWP crews were out in force during the April 12-14 wind storm

that wreaked havoc among power lines. Thanks to our crews’ 24/7

efforts, about 99.5 percent of customers affected had their power

restored within 24 hours, and the average outage lasted just over

3 hours. The wind-related outages affected 30,832 customers in

the areas of Palms, Rancho Park, Hyde Park Westchester, Beverly

Grove, Pacific Palisades, Sherman Oaks and Eagle Rock.

HEIP Helps Customers Save Energy and Water

During the month of March 2018, LADWP’s Home Energy

Improvement Program upgraded 240 homes with energy and water

efficiency measures. The home efficiency measures are estimated

to save up to 495,133 kilowatt-hours. That amount of conservation

is equivalent to providing energy for about 83 homes, and avoiding

187 metric tons of CO2 emissions annually, which equates to

removing 41 gas-fueled cars from the road. The HEIP measures

also will save more than 2.53 million gallons of water annually,

which is enough drinking water for 23 homes.

Free LEDs Help Light Up L.A.

LADWP’s second LED distribution to all 1.5 million electric

customers continued during the week. As of April 15, a total

300,000 LEDs had been delivered to communities through Los

Angeles. By replacing two 75-watt incandescent or CFL lamps with

the two 12-watt LED bulbs they receive, our customers can expect

to save a combined 138 kilowatt-hours annually for the life of the

bulbs, estimated to last nearly 23 years. Customers who make the

switch can also save up to $476 in electric costs over the lifetime of

those two LEDs. So far the residential lighting distribution is

expected to save up to 41,400 megawatt-hours annually for up to

23 years.

NEWS & NOTES

Earth Day @ Grand Park

In celebration of Earth Day, LADWP and our partners, Grand Park

and The Music Center, hosted a special Earth Day celebration at

Grand Park on April 19. The event, now in its fifth year, gave

Downtown L.A. residents, workers, students and visitors ideas on

how to live clean and go green. The event featured more than

20 informational booths about environmental topics such as energy

efficiency and water conservation, sustainable gardening tours,

composting workshops, electric vehicle demonstrations, and guided

tours of Grand Park’s sustainable landscaping. About 35 LADWP

employees and members of the Speakers Bureau staffed the one-

day event to present information and lead demonstrations.

CUSTOMER SERVICE Customer call wait times averaged 25 seconds for the

reporting period of April 9-15, 2018.

Customer call wait times have remained below the 3-minute

goal since July 20-26, 2015.