Startup Communication, Oct 2013
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Startup Photo by Heisenberg Media [link ] Communication Ed Batista @ Bloomberg SF October 7, 2013
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Condensed slides from a workshop aimed at helping startup co-founders 1) communicate more effectively with each other, 2) establish group norms in the company that support better communication and 3) model better communication with employees.
Transcript of Startup Communication, Oct 2013
Startup
Photo by Heisenberg Media [link]
CommunicationEd Batista@ Bloomberg SFOctober 7, 2013
Photo:
Seth
Anders
on
Executive coachInstructor @ Stanford GSBwww.edbatista.com
HBR Guide to Coaching Your Employees
Who am I?
Photo by Alex Eflon [link]
Where are we1:1 communicationGroup normsYou as partners and role models
going?
Startups ashuman systems
Photo by Heisenberg Media [link]
Complex group dynamicsCommunication = survivalFeedback = learningRelationships matterLeaders as levers
Founder as avatar
Founder as avatarAvatara
The ideal made realCompany made in your image
Concepts #1The headlineSocial threatSCARF modelRelationshipsThe net
Photo by Lee Nachtigal [link]
The headlineFeedback is stressfulSo criticize with skill& give more (heartfelt) praise
Photo by Garry Knight [link]
Can I give you
Photo by Robbie Grubbs [link]
some feedback?
Feedback and
Photo by Mykl Roventine [link]
social threat
Threat responseaka “Fight or flight”
Physiological signs?Emotional signs?
Photo by William Warby [link]
Threat responseCognitive impairment…
Decision-makingProblem-solvingCollaboration
Photo by William Warby [link]
Photo by Heisenberg Media [link]
Social threat
Photo by Andrew Vargas [link]
SCARF modelDavid RockWhat social situationstrigger a threatresponse?
ReadMore
SCARF modelStatusCertaintyAutonomyRelatednessFairness
ReadMore
Photo by Robbie Grubbs [link]
SCARF model & feedbackThreat to…Status?Certainty?Autonomy?Relatedness?Fairness?
Use the modelWhen giving feedback…Be mindful of statusMinimize uncertaintyMaximize autonomyBuild the relationship*Play fair*
Use the modelWhen getting feedback…Recognize our threat responseManage our emotions (Norms help*)
Photo by Harsha KR [link]
Relationships
John GottmanWhat characterizes successful relationships?
ReadMore
RelationshipsFeeling known by the otherA culture of appreciationMutual influenceResponding to “bids”
5:1 positive to negative“Emotional bank account”
Relationships& conflict
Founder as avatarThink about your partner
How’s your emotional bank account?What are you doing to build the relationship?
Fairness
Photo by The Mighty Tim Inconnu [link]
The netDavid BradfordHow can we avoid triggering defensiveness?
ReadMore
Photo by The Mighty Tim Inconnu [link]
My behavior… Actions Statements Non-Verbals
Needs Motives
Intentions
Feelings Reactions
Responses
The netMe and my…
You and your…
Photo by The Mighty Tim Inconnu [link]
The netStay on our side of the netFocus on observed behaviorDisclose our responseDon’t guess at motivesMinimize social threat
Photo by The Mighty Tim Inconnu [link]
Founder as avatarThink about your partner
When do you cross their net?When do they cross yours?
Concepts #2Emotional intelligence & groupsTalking about feelingsGroup norms
Photo by Lee Nachtigal [link]
EQ and groupsWhy care?Effective teamsParticipation, cooperation, collaborationCan’t mandate behavior
ReadMore
Photo by Woodleywonderworks [link]
EQ and groupsEssential conditions…Mutual trustGroup identity (feeling of belonging)Group efficacy (belief in value of the team)Strongly affected by group EQ
Photo by Woodleywonderworks [link]
EQ and groupsIndividual EQEmotional awarenessEmotion regulation (≠ suppression)Inward (one’s own emotions)Outward (others’ emotions)
Photo by Woodleywonderworks [link]
EQ and groupsHigh EQ individuals ≠ High EQ groupGroup norms determine group EQCreate awareness of emotionHelp regulate emotion
Photo by Woodleywonderworks [link]
Founder as avatarYour behavior = company norms
How aware are you of your emotions?How well do you regulate your emotions?
Talking aboutAffect labelingAmygdalaTalking disrupts negative emotionTalking about emotion > Thinking about emotion
feelings
Photo by Andrew Yee [link]
ReadMore
Talking about
Photo by Andrew Yee [link]
Group normsNorms define what’s normativeCan we talk about feelings here?Overcome embarrassment/shame
feelings
Our norms
Photo by jm3 [link]
Consider company normsCreate awareness of emotionsHelp regulate emotions
ReadMore
We never… We always…
1. Spend time getting to knowothers personally.
Norms that createawareness
We never… We always…
2. Regularly ask how others are doing.
Norms that createawareness
We never… We always…
3. Share thoughts and emotionswith others in the moment.
Norms that createawareness
We never… We always…
4. Ask others who have been quiet in a discussion what they think.
Norms that createawareness
We never… We always…
5. Fully explore others’ resistanceto our decisions.
Norms that createawareness
We never… We always…
6. Set aside time to discuss and evaluateour own effectiveness.
Norms that createawareness
We never… We always…
7. Acknowledge and discuss the feelingin the group in the moment.
Norms that createawareness
We never… We always…
1. Have clear ground rules for productive behavior in meetings.
Norms that help regulate
We never… We always…
2. Call out behavior that violatesthose ground rules.
Norms that help regulate
We never… We always…
3. Express acceptance ofothers’ emotions.
Norms that help regulate
We never… We always…
4. Make time to discuss difficulties within the team
and the emotions they generate.
Norms that help regulate
We never… We always…
5. Use playfulness to acknowledgeand relieve stress.
Norms that help regulate
We never… We always…
6. Express optimism aboutthe team’s capabilities.
Norms that help regulate
We never… We always…
7. Provide others with positivefeedback in the moment.
Norms that help regulate
Our normsWhat norms do you have?What norms do you need?What can you do as leaders?
Photo by jm3 [link]
Photo by Lee Nachtigal [link]
Concepts #3Positive feedbackMindsetSoft start
Photo by Aaron Matthews [link]
Positive feedbackA paradox
So importantSo often ineffectiveWhat’s wrong?
Positive feedbackWe may not trust it
We may even resent itWe often praise the wrong things
ReadMore
Positive feedbackDon’t praise to buffer criticism
Use a soft start*
Positive feedbackDon’t praise to overcome resistance
Use other influence tactics
Positive feedbackDon’t praise ability
Praise effort and persistence
Carol DweckHow do we feel about our abilities?How do we feel about our mistakes?
Mindset
Photo by Tuomas Puikkonen [link]
ReadMore
Talent & intelligence are inherent traits
Mistakes are failures or character flaws
Negative emotional response to mistakes
Talent & intelligence can be developed
Mistakes are learning opportunities
Pay close attention to mistakes & learn more
Fixed Growth
Mindset
ReadMore
Soft start
Photo by Phil McElhinney [link]
Not like this
Soft start
Photo by OakleyOriginals [link]
Like this
Soft startBegin with positive intent(But no bullshit)Emphasize mutual goalsBe aware of our own stress
ReadMore
1:1 feedbackWhen getting feedback…Observe your threat responseDo you want to ask for specific feedback?
Photo by Ana Karenina [link]
1:1 feedback
Photo by Ana Karenina [link]
When giving feedback…Positive feedback encouragedWhen criticizing, stay on your side of the netOne option: When you do [X], I feel [Y].
