Starfish Training Greenville Technical College

So, what are we going to do?

• Overview of Starfish

• Starfish at Greenville Technical College

• Goals

• Expectations

• How it works

What is Starfish?

A Student Success Company

Belief: The campus community engaged with a student will lead to that student’s success.

What can it do?. Identify & Notify. Which students are at risk now?

Guide. Where do they go to get/offer help?

Connect. When can they get help?

Optimize & Reporting. How are services performing?

“I made a difference for

that one.”

Starfish Solutions

Early Warning & Student Tracking System

• Student concerns can be manually flagged when observed or through periodic surveys.

• Automatic flags are raised based on online grade book data.

• Recommendations can be communicated to the student.

• Appropriate personnel are informed of flags raised and cleared.

• Close the loop with faculty when progress is made.

Educational Support Networking System

• Each student has personal My Success Network of instructors and campus staff.

• Online scheduling for in-person meetings – both individual and group appointments.

• Appointment confirmation by email.

• Documentation of contact with students through private and shared notes.

• Service catalog of available campus support resources.

Starfish at Greenville Technical College

A collaborative effort between the faculty, tutors, counselors, advisors, and other student resource areas at GTC to ensure student success and persistence.

Goals:

Increase student persistence & retention via Early Alerts

Refer students to appropriate resources

Streamline communication between students, faculty, & campus resources

Provide an easy location to locate information on available resources and how to access them

Flags for Curriculum Courses

Kudos (all manually) Flags

Attendance Improvement Grades (raise automatically)

Grade Improvement Attendance (manually)

Success Kudos to You

Technology Terrific

Specific Expectations

Instructors

• Raise flags when appropriate.

• Submit flag survey when emailed.

Students

• Receive email notifications when flagged.

• Contact appropriate support office.

Everyone

• Complete your Profile so students know more about you.

• Utilize online appointment scheduling to facilitate student meetings.

Faculty: Flag Surveys

• Instructors receive an email reminding them to complete a flag survey for your pilot courses.

• Simply check the appropriate boxes and click Submit to raise flags.

Sample Automated Student Alert E-Mail Notification

Dear <STUDENT NAME>:

You have been missed in <COURSE>! When you miss class, you miss essential

information regarding assignments and class material, which can result in less

than satisfactory performance and grades.

As a service to you, Greenville Tech provides Academic Coaching. Coaching and

many other helpful campus resources can be found within Blackboard by clicking

on the Starfish tab on the menu bar and then by selecting “SUCCESS

NETWORK.”

If you have any questions, please feel free to contact me. We look forward to

working with you!

Christine Nunemaker

Academic Coach Coordinator

Phone: 864.250.8789

E-Mail: GTCStarfish@my.gvltec.edu

Demonstration

Profiles

Office Hours

Email Notifications

Under Appointments Notifications

and Flag Notifications, set your

preferences for if/when you want to

be notified of appointments and

flags.

You can change your email notifications settings

at any time.

Appointments

Scheduling Wizard

1. Click Scheduling Wizard.

2. Fill in your appointment availability from week to week. Use the arrows to scroll through the weeks within the entire term.

3. Click the Save button.

Working with Student Information

1. Click Students in the top frame navigation.

2. Search for a student by…

1. Typing the student’s name into the Search field

2. Choosing your Connection to them

3. To organize your students list by flag, select the Tracking tab.

1. You can sort the list by flag name and/or flag status.

2. You can clear or comment on flags from here.

3. Can email one, a selection of, or an entire class or working population!

To clear multiple flags at once from the Flags tab:

Check off the boxes to the right of the flags you want to clear, then click the

Clear Flags link at the top.

View a student folder

1. From your Students list, click the hyperlink of a student’s name.

2. This brings you to the student’s folder. Depending on your level of access, you will find information on…

1. Appointments (past/upcoming)

2. Grades (past/current)

3. Notes (you added/shared with you)

4. Tracking history (raised/cleared)

3. From the student folder you can…

1. Raise a flag

2. Add a note

Anywhere you see a student’s name as a hyperlink will take you to their

student folder.

Student Grade History

Sortable

by

semester

or

view all

Student Success Network

Reporting

More to come . . .