Starbucks store mgmt model transition tool brd
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Transcript of Starbucks store mgmt model transition tool brd
Yes Carin Clarkson Co-Business Requester Approves Budget and PO'sEmployee Resources / Global Learning
/ OD - AmericasApprover 206-555-3490 SSC / Pacific
Yes Marc March Co-Business Requester
One who carries out end result of
the project; oversees the project for
the Business Sponsor - VP
US & Americas & EMEA / Global
Operations / Global Ops Solutions &
Continuous Imprvm
Approver 206-555-1156 SSC / Pacific
Yes Laronda Luttrell Employees with Business
for Recruiting SupportRecruiting SFM SME
Attends Requirements Elicitation
Sessions
Employee Resources / Global Staffing
/ GS - US Retail Recruiting BApprover 206-555-9362 SSC / Pacific
Yes Christopher Casebolt
Employees with Business
for Background Inquiry
Support
BI SMEAttends Requirements Elicitation
Sessions
Employee Resources / Global Staffing
/ GS - Talent SolutionsApprover 206-555-7271 SSC / Pacific
Yes Lydia Lal Supports markes already
transitioned to SMM
SME on rollout bestpractices
and lessons learned
Attends Requirements Elicitation
Sessions
US & Americas & EMEA / PRO US
Business / PRO - North DivisionReviewer 617-555-3400
New England /
Eastern
Yes Twanda Timm Supports markes already
transitioned to SMM
SME on rollout bestpractices
and lessons learned
Attends Requirements Elicitation
Sessions
US & Americas & EMEA / PRO US
Business / PRO - North DivisionReviewer 617-555-5371
New England /
Eastern
No Roman Reddell Employees with Business
for Recruiting Support
Recruting Processes & Tech
intersection SME
Attends Requirements Elicitation
Sessions
Employee Resources / Global Staffing
/ GS - US Retail Recruiting BReviewer 602-555-7584
Arizona /
Mountain
No Anneliese Altman Responsible for EIT
Technical schedule
EIT Technical Deployment
Manager
EIT grading review of the business
requirements, schedule, aid in
obtaining EIT resources, breakdown
barriers within EIT that may be
impeding impacts on delivery
Global Technology / Business
Technology / Talent Management
Solutions
Approver 206-555-7554 SSC / Pacific
No Dave Dennie SFM/SMM legal counsel Legal Lead Reviews Requirements
Law & Corporate Affairs / Labor &
Employment, BEC & EO Initiatives /
Labor & Employment
Approver 206-555-5511 SSC / Pacific
No Berry Bodkin EEO Compliance EEO Lead Reviews RequirementsLabor & Employment, BEC & EO
Initiatives / EO InitiativesApprover 206-555-6057 SSC / Pacific
Yes Estrella Embree
Employees with Business
for Background Inquiry
Support
BI SMEAttends Requirements Elicitation
Sessions
Employee Resources / Global Staffing
/ GS - Talent SolutionsReviewer 206-555-6882 SSC / Pacific
No Clarisa Castellanos Support business in HRIS
data managementSAP Integration SME Reviews Requirements
PRO S&S -Systems & Sust & Data
IntegrityReviewer 206-555-2352 SSC / Pacific
Yes Addie Arline
Supports business in
determination of rate of
pay for retail hourly
Employees
Rate of Pay SMEReviews Requirements
Delivers rate of pay calculationsCompensation - Incentive Plans Reviewer 206-555-2363 SSC / Pacific
No Phillis Paton EPO Project Manager Is responsible for project delivery
US & Americas & EMEA / Global Ops
Planning & PMO / Project Mgmnt
Office
Reviewer 206-555-1460 SSC / Pacific
Yes Devon Goda (CW) Lead Business Analyst (BSA)
Creates Business Requirements,
UAT Plan, traceability, requests test
data etc.
Employee Resources / Global
Corporate Functions / Global Business
Enablement
Author 206-555-4957 SSC / Pacific
PROJECT NAME / PR#: Store Management Model Transition Tool / -
STAKEHOLDER ANALYSIS
Required for
Building Stakeholder Name Business Impacts Project Role Deliverables Business Unit / Subunit / Department Approver / Reviewer Phone Number
Location /
Time Zone Notes / Comments
LEADERSHIP (BUSINESS)
ADDITIONAL STAKEHOLDERS
CORE TEAM
Primary Stakeholders
Final decision makers of
scope & business process
changes
# Time Period Task Activity Deliverable Deliverable Owner(s) Notes/Comments
1 Week 1
8/11- 8/15
-Project Introduction
-Meet & greet with stakeholders
-Frame BRD
-Begin supporting process documentation
Lead BSA - Devon Goda
2 Week 2
8/18 - 8/22
Stated Requirements
Use Cases
Lead BSA - Devon Goda Existing body of work research
completed
3 Week 3
8/25 - 8/29
Stated Requirements
Use Cases
Lead BSA - Devon Goda Elicitation workshops completed
4 Week 4
9/1 - 9/5
Stated Requirements
Use Cases
Lead BSA - Devon Goda Distillation of existing
documentation completed
5 Week 5
9/8 - 9/12
Use Cases
Process Diagrams
Requirements Package
Lead BSA - Devon Goda
6 Week 6
9/15 - 9/19
Use Cases
Process Diagrams
Requirements Package
Lead BSA - Devon Goda
7 Week 7
9/22 - 9/26
-Solicit final stakeholder revisions to Requirements Package
-Handoff of Baseline Requirements Package to IT
Baselined Requirements Package Lead BSA - Devon Goda Current Week
8 Week 8
9/29 - 10/03
-Support Funding and Design Activities as Needed Baselined Requirements Package Lead BSA - Devon Goda Deliverables not owned by BSA, but
BSA will perform review/approval
activities as needed
9 Week 9
10/06 - 10/09
Test Planning Activities
-Review and Approve QAT Plan
-Draft UAT Plan (including Test Case Inventory)
-Review and Approve UAT Plan
-Identify data needs
-Submit UAT data request
-Baselined UAT Plan
-Quality Center (QC) Ticket for data
request
-Data Request Confirmation from Data
Solutions site
Unsupported
10 Week 10
10/13 - 10/17
NOD Planning Support:
-Draft NOD Plan
-Conduct stakeholder review of NOD plan
-Revise NOD Plan based on stakeholder feedback
NOD Plan Unsupported
Analysis Work Plan
- A series of requirements elicitation workshops
- Review existing documentation: related projects; documentation developed prior to the
sessions
-As needed, conduct one-on-one or sidebar meetings with requirements specifiers (SMEs)
-Compile elicited business requirements, use cases, activity/process diagrams, non-
functional requirements, etc. into the Requirements Package
-Conduct stakeholder walkthrough of Requirements Package
-Conduct peer review of Requirements Package
-Solicit stakeholder approval of Requirements Package
PROJECT NAME /PR#: Store Management Model Transition Tool / -
Actor Description User Group Business Unit Department Record Restriction
Data Element
Restrictions
(fields/columns)
Data Entry Capability Edit Capability Note
Generic User
Describes universal entry, exit, and navigation transactions for most
users of the system. Use cases with this actor as the primary user
represent core functionality for the system.
No explicit users; most user groups inherit this
actor's use casesN/A N/A Refer to inheriting actor Refer to inheriting actor Refer to inheriting actor Refer to inheriting actor
Internal Applicant
The most functionally limited users of the system. This actor may only
perform the single task of expressing interest. There are no other
business processes the system need facilitate for the actor.
This actor does not map to the Generic User actor intentionally to
imply a minimal interactive experience for this group.
Assistant store manager, shift supervisor, barista Starbucks Coffee US & Americas & EMEA US Business Self only
Partner number, name,
personal address,
personal email, and
expression of interest only
Limited to expression of interest
in shift manager role, submission
of personal email address, and
consent to background inquiry.
Personal email address only
Store Manager
The second most limited users. This actor primarily responds to
Internal Applicant activates with the next step in the workflow. The
actor also produces physical documents for handoff to Internal
Applicants.
Store manager Starbucks Coffee US & Americas & EMEA US Business Span of control
May not view SSN, DOB,
or Background Inquiry
results
Assessment Q&A for partners
who express interest in the SFM
role, offer letter status, and
partner notes
Offer letter status and notes only
District Manager
The most common t transactional user. This group will interact with
the tool daily and perform several transactions. The closest thing to a
'super-user' group.
District manager Starbucks Coffee US & Americas & EMEA US Business Span of controlMay not view SSN or
DOB
Everything except changes to
rate of pay, market transition
date, and access rights
Same as Data Entry
Partner Resource
Generalist
Includes both PRM & PRD users, this group is second in commonality
of use only to DMs.
Partner resource manager, partner resource
directorStarbucks Coffee US & Americas & EMEA PRO US Business
All records their PRD can see. PRM operate
with their PRD's span of control for SMM
transition planning.
May not view SSN or
DOB
Everything except changes to
market transition date and
access rights
Same as Data Entry
Retail Operations
The highest level user group, Retail Ops can support other user
groups by performing most actions within the tool. Additionally, only
Retail Ops can modify the market's transition date, a value which is
utilized by several functions.
SMM Program Team Starbucks Coffee US & Americas & EMEA Global Operations NoneMay not view SSN or
DOBEverything Same as Data Entry
Recruiter
Casual user group that uses the information provided by the tool to
advise existing business process. Most work done by the group will
take place in the Taleo tool rather than this solution.
Recruiters, managers Partner Resource Organization GS - US Retail Recruiting NoneMay not view SSN or
DOB
All recruiting planning
informationSame as Data Entry
Background Inquiry
This represents the flow of data to and from the BI vendor on behalf of
PRO Talent Solutions. The use cases are presented with a human
interaction point rather than as an automated solution due to PRO's
requirement to not incur additional costs with their vendor. However, a
manual step isn't in and of itself required if a systematic solution is
possible.
Staffing services specialists, managers Partner Resource Organization GS - Talent Solutions NoneMay use SSN & DOB for
BI processingBackground Inquiry results only Same as Data Entry
LegalExclusively reporting users, these groups interact with the data
infrequently and only in response to prompts from other user groups.
Corporate counsel, analysts
Compensation analysts, managers
Law & Corporate Affairs
Law & Corporate Affairs
Partner Resource Organization
EO Initiatives
Labor & Employment Attorneys
Total Pay - Compensation
NoneMay not view SSN or
DOBNone Same as Data Entry
The Legal Actor includes the PRO compensation funciton.
Compensations needs for access mimic L&CA.
External SystemIncludes SAP & Taleo, these are system users importing and
exporting data form their databases and the tool's own data structure.SAP, Taleo Global Technology IT Pro Solutions N/A N/A N/A N/A
Able to upload, update, and download all solvent data
relevant to the actor
Use Case Use Case Name Created By Date Created Last Updated By Date Last Updated Primary Actor Trigger Description Preconditions Post conditions Normal Flow Alternative Flows Optional Flows
US.00.00 Logs In dgoda-cw 8/28/14 8:27 dgoda-cw 9/11/14 9:40 Generic User SMM Transition planning activitiesCompletion of login steps provides the user with functionality aligned with their permissions set.
This includes menu options, record views, and field controls.
1. Successful Launch of UI
2. Connection to source data
1. Access to functional menu
2. Access limited by credentials with
credentials l imited by role
US.00.00.00 Actor Supplies Credentials
US.00.00.01 System Verifies Credentials
US.00.00.02 System Displays Menu Options
US.00.01 Exits dgoda-cw 8/28/14 8:27 dgoda-cw 9/4/14 9:29 Generic User Actor has logged into tool Exit from the system to end the login session and relock corresponding credential based access.1. Login terminated
2. Session ended
US.00.01.00 Actor Selects the Exit Menu Item
US.00.01.01 System Logs off actor and returns to OS
US.00.02 Returns to Main Menu dgoda-cw 8/28/14 8:27 dgoda-cw 9/4/14 9:29 Generic User Actor has selected a menu optionNavigation back to the main menu enabling access to multiple use cases during a single login
session.1. Main menu displayed
US.00.02.00 Actor Selects Back to Menu Option
US.00.02.01 System Closes Current Display
US.00.02.02 System Displaces Main Menu
US.00.06 Administrates Access Control dgoda-cw 9/4/14 9:29 dgoda-cw 9/4/14 9:29 Retail Operations Business continuity requires expanded span of control Create, modify, and remove custom permissions to access the solution 1. Custom access defined for a user
US.00.06.01Actor Selects Admin Menu Item
US.00.06.02System Displays List of Users
US.00.06.03Actor Selects User From List
US.00.06.04System Displays Permissions for User
US.00.06.07Actor Exits User Permissions Display
US.00.06.05OActor Edits Permissions For User
US.00.06.06OSystem Saves & Enables Permissions
US.01.00 Expresses Interest dgoda-cw 8/27/14 8:16 dgoda-cw 9/4/14 9:29 Internal ApplicantAnnouncement of transition to market followed by invitation
to express interest
ASMs, Shift Supervisors, and Baristas wishing to be considered as internal candidates for SFM
roles must personally express interest. The partner must also agree to and pass a background
inquiry to be considered. That background inquiry requires capture of a personal email address.
1. Qualification by
credentials (ASM, Barista,
Shift Supervisor)
1. Partner record corresponding to
actor is updated with expression of
interest value set to true
2. Partner record corresponding to
actor is updated with personal email
address populated
3. Partner record corresponding to
actor show submission of consent to
background inquiry
US.01.00.01 System Displays Expression of Interest Form
US.01.00.02 Actor Checks Expression of Interest Box
US.01.00.03 Actor Provides Email Address
US.01.00.04 System Confirms Syntax Validity of Email Address
US.01.00.05 Partner Checks Consent to Background Inquiry Box
US.01.00.06 System Displays Confirmation of Submission
US.01.00.07 Actor Clicks Prompt to Exit within 10 Seconds
US.01.00.08 System ends login and returns to OS
US.02.00 Assesses Internal Candidate dgoda-cw 8/27/14 8:16 dgoda-cw 9/4/14 9:29 Store Manager Completion of US.01.00 - Express Interest use case
For each partner that expresses interest the store manager must complete an assessment. The
assessment is a series of canned questions that the SM answers in ranked values. Each candidate
should only be assessed once and the answers should not be changed.
1. US.01.00 completed for
partner to be assessed
1. Partner record corresponding to
selected partner is updated with
assessment values provided by the
actor
US.02.00.00 Actor Selects Assessment Menu Item
US.02.00.01 System Displays Records of Expressions of Interest
US.02.00.02 Actor Selects an Un-assessed Record
US.02.00.03 System Prompts First Unanswered Assessment Question
US.02.00.04 Actor Selects Answer
US.02.00.05 System Updates Record with Selected Answer
US.02.00.06 System Verifies No Unanswered Questions Remaining
US.02.00.07 System Updates Assessment Status to Completed
US.02.00.08 System Returns to Displays of Expressions of Interest
US.03.00 Views Roster dgoda-cw 8/27/14 8:16 dgoda-cw 9/11/14 9:40 District ManagerMarket-level, store-level, and partner-specific SMM Transition
planning
A roster of all partners in the actor's span of control will be commonly used during transition
planning.
1. US.10.00 has provided
viewable data
2. US.10.01 has updated the
date to current
1. Partner information relevant to
transition planning has been
consumed
US.03.00.00 Actor Selects Roster Menu Item
US.03.00.01 System Displays Roster of Partners
US.03.00.02 Actor Navigates Roster
US.03.00.03 System Visualizes Navigation
US.03.01 Updates Dispositions dgoda-cw 8/27/14 8:16 dgoda-cw 9/4/14 9:29 District Manager Partner-specific SMM Transition planning
The roster of all partners will be used to capture the post-transition disposition for each partner as
a part of SMM Transition planning. Disposition values are divided across fields capturing the
partner's new store, job, and rate of pay.
1. Dispositions are updated to pre-
configured values
2. Disposition are ready to drive other
processes
US.03.02.00 Actor Selects a Disposition Field for a Record
US.03.02.01 System Displays Possible Values for the Field
US.03.02.03 Actor Selects a Displayed Value for the Disposition Field
US.03.02.04 System Changes Record to Selected Value
US.04.00 View Recruiting Needs dgoda-cw 8/27/14 8:16 dgoda-cw 9/4/14 9:29 Recruiter Recruiting needs are declared or modified by US.04.02 -
Updates Recruiting Need use case
Recruiting SFM needs for the store and market account for current, estimated internal promotions
into the SFM role, and demonstrate the remaining headcount that must be fulfi l led by external
recruiting.
None
* US.04.02 populates overall
SFM expression of need
1. Partner information relevant to
recruiting SFMs has been consumed
US.04.00.00 Actor Selects Recruiting Need Menu Item
US.04.00.01 System Displays Recruiting Needs
US.04.00.02 Actor Navigates Recruiting Needs
US.04.00.03 System Visualizes Navigation
US.04.01 Updates Recruiting Notes dgoda-cw 8/27/14 8:16 dgoda-cw 9/4/14 9:29 RecruiterCommencement of recruiting process triggered by use case
US.04.00 requires communication of direction, status, or other
reports to other users
Notation for each store and market are used to communicate exceptions, outliers, and process
points to and from the PRO recruiting team and field DMs, PRMs, and PRDs1. US.04.00 is viewable
1. SFM recruiting notes have been
updated
US.04.01.00 Actor Selects a Notes Field
US.04.01.01 System Enables Editing of the Notes Field
US.04.01.02 Actor Edits Note Field
US.04.01.03 System Updates Record with Changed Notes
US.04.02 Updates Recruiting Need dgoda-cw 8/27/14 8:16 dgoda-cw 9/11/14 9:40 District ManagerInitial market assessment of need and follow-up assessments
of existing partner capabilities to fulfi l l SFM rolesPRMs declare their total SFM staffing needs for their stores and market. 1. US.04.00 is viewable
1. Store SFM Staffing Need field
updated.
US.04.02.00 Actor Inputs Recruiting Estimate for a Store
US.04.02.01 System Verifies Value Entered is Integer
US.04.02.02 System Updates Record
US.04.03 Views Recruiting Process Details dgoda-cw 9/11/14 9:40 dgoda-cw 9/11/14 9:40 District Manager Commencement of external candidate SFM recruiting process View, analyze, and act on Taleo data provided inline with SMM transition planning information. 1. US.04.00 is viewable
1. External candidate information
relevant to recruiting SFMs has been
consumed
US.04.03.00 Actor Selects View Recruiting Process Details Menu Item
US.04.03.01 System Displays Recruiting Process Details
US.04.00.02 Actor Navigates Recruiting Process Details
US.04.00.03 System Visualizes Navigation
US.05.00 Prints Letter dgoda-cw 8/27/14 8:16 dgoda-cw 9/11/14 9:40 Store Manager Dispositions updated by use case US.03.01 to reflect
readiness to print letter.
SMs print Offer Letters, Letters of Declination, and Letters of Declination & Demotion Offer for
partners that have expressed interest in the SFM role.
1. US.01.00 has been
completed by the partner
2. US.03.01 has been
completed by the for the
partner
1. The correct letter has been printed
for a partner
US.05.02.00 Actor Selects Print Declination Menu Item
US.05.02.01 System Displays Letters of Declination
US.05.02.02 Actor Selects a Record
US.05.02.03 System Displays Selected Letter of Declination
US.05.02.04 Actor Selects Print Function
US.05.02.05 System Prints Offer
US.05.02.06 System Returns to Print Declination Display
US.05.00.04A Actor Selects Exit Function
US.05.01 Updates Offer Status dgoda-cw 8/27/14 8:16 dgoda-cw 9/11/14 9:40 Store ManagerUse case US.05.00 and corresponding verbal conversations
competed
SMs track the status of offer letters by noting if they are pending response, accepted, or declined
by the receiving partners.
1. US.01.00 has been
completed by the partner
2. US.03.01 has been
completed by the for the
partner
3. US.05.00 has been
completed for the partner
1. Status is updated for a partner
US.05.01.00 Actor Selects Updates Offer Status Menu Item
US.05.02.01 System Displays Published Offers
US.05.02.02 Actor Selects a Published Offer
US.05.02.03 System Displays Possible Offer Status Values
US.05.02.04 Actor Selects an Offer Status
US.05.02.05 System Changes Record to Selected Value
US.06.00 Updates Rate of Pay dgoda-cw 8/27/14 8:16 dgoda-cw 8/27/14 8:16 Partner Resource Manager Rate of Pay exception need determinedThe systematically calculated rate of pay can be overwritten by an authorized user to instead
provide a custom rate of pay for a new role.
1. US.03.01 has been
completed for the partner
1. Rate of Pay is updated for a
partner
US.06.00.00 Actor Inputs a New Pay Rate for a Record
US.06.00.01 System Verifies Value Entered is Money Type
US.06.00.02 System Updates Record
US.09.00 Sets Transition Date dgoda-cw 8/27/14 10:01 dgoda-cw 8/27/14 10:01 Retail Operations Date of transition for the market determined or changedThe date on which SMM Transition Planning ends and the plane is invoked to changed the
market to the SMM model
1. The market transition date has
been updated
US.09.00.01 Actor Selects Market Transition Date Menu Option
US.09.00.02 Actor Selects Market
US.09.00.03 Actor Inputs Transition Date
US.09.00.04 System Verifies Value Entered is Date Type
US.09.00.05 System Updates Record
US.10.00 Seeds Data dgoda-cw 8/27/14 10:01 dgoda-cw 8/27/14 10:01 External System Commencement of the SMM Transition ProjectData is fed into the SMM Transition Tool effective the commencement date of the SMM
Transition Project. On that date, one more markets will being their transition period.
1. SAP data exists in SMM Transition
Tool
2. Taleo data exists in SMM
Transition Tool
US.10.00.00 Actor Pushes Current State Data
US.10.00.01 System Transforms and Loads Data
US.10.01 Updates Data dgoda-cw 8/27/14 10:01 dgoda-cw 8/27/14 10:01 External System Daily Cadence from go-live date of SMM Transition Project Data is updated daily from source systems into the SMM Transition Tool.
1. SAP data updated in SMM
Transition Tool
2. Taleo data updated in SMM
Transition Tool
US.10.01.00 Actor Pushes Deltas to Current State Data
US.10.00.01 System Transforms, Updates & Loads
US.10.02 Downloads Data dgoda-cw 8/27/14 10:01 dgoda-cw 8/27/14 10:01 External System Planning period for market elapsesAfter the SMM transition planning period, partner determination data is downloaded from the
tool into SAP; updating partner records
1. US.03.01 has been
completed for the partners in
the market
1. Finalized SMM transition planning
data from the SMM Transition Tool
downloaded
US.10.01.00 Actor Queries System for Data
US.10.01.01 System Responds with Extract File
US.13.00 Downloads Candidate Pool dgoda-cw 8/27/14 11:37 dgoda-cw 8/27/14 11:37 Background InquiryWeekly cadence from initial population of dispositions
requiring BI processes, as defined in US.03.01
All Baristas and Shift Supervisors accepting promotion offers to SFM roles must have a
background inquiry. BIs are processed by a third party vendor.
1. US.01.00 completed
2. US.03.01 completed
3. US.05.00 completed
4. US.05.01 completed
1. Internal candidates requiring a
Background Inquiry are downloaded
US.13.00.00Actor Selects Export BI Needs Menu Item
US.13.00.01System Prompts File Save Destination
US.13.00.02Actor Selects File Save Destination
US.13.01.03System Exports Data for Needed Background Inquiries
US.13.01 Uploads Background Inquiries dgoda-cw 8/27/14 11:37 dgoda-cw 8/27/14 11:37 Background Inquiry Return of completed worksheet from vendor After BIs are processed by a third party vendor they are uploaded to the SMM Transition Tool1. US.13.01 has been
completed
1. Completed Background Inquiries
are uploaded
US.13.01.00Actor Selects Import BI Solutions Menu Item
US.13.01.01System Prompts Import File Path
US.13.00.02Actor Selects Import File Path
US.13.01.03System Imports & Updates BI Data
Use Case Identification Use Case History Use Case Definition
Recovery Flows Exceptions Includes Priority Frequency of Use Business Rules Special Requirements Assumptions Notes and Issues
US.00.00.01R System Reports Invalid CredentialsUS.00.00.01E Actor Terminates Login
US.00.00.02E System returns to OS1 - High >100 daily at high
point
1) Partner and market are in user group
2) Hourly partners access tool via store
3) Hourly partners compensated while
accessing
1) Minimal navigation from OS unlock
screen to login
2) Displayed menu options derived by
credentials
1) Retail hourly partners will require some
form of login
It may be possible to offer no login step for retail hourly partners expressing interest as internal
candidates. Instead, it may be possible to provide a form that interfaces directly with the dataset
without reporting out anything. The candidate could provide detailed personal information to be
systematically fact-checked against the imported SAP data. Assuming the check passes, user
defined values (interest and email - US.01.00) could be updated to partner's record in the data set.
US.00.00 1 - High >100 daily at high
point
1) all users should exit the tool when not in
active use to protect personal data
1) Retail hourly partners only have access to
the functionality described US.01.00 use
case
2) Use case US.01.00 includes both a log out
at end of transition and an inactivity auto-log
out
Consider auto-timeout for login to protect personal information
US.00.00 1 - High >100 daily at high
point
1) Displayed menu options derived by
credentials
1) Retail hourly partners only have access to
the functionality described in US.01.00 use
case
2) Retail hourly partners will not need to
navigate to the functionality described in
US.01.00 after login
US.00.00 3 - Low <1 daily
US.01.00.04R System Reports Email Address
Syntax Invalid
US.01.00.07E System ends login and returns to OS
after 10 secondsUS.00.00 1 - High >50 daily
1) Partner is in an impacted market
2) Partner is a barista, shift supervisor, or
assistant store manager
3) Partner is onsite at their store location
4) Partner is attempting to access during
the limited to a time frame within the
market transition period specified by Retail
Operations members
1) a main menu does not load based
upon credentials
2) login is terminated after completion
1) Personal email address will be needed to
for the background inquiry vendor to collect
personal data directly from the partner
If a partner has already expressed interest, they may continue to use the tool to update their
personal email address as needed. They can be prompted to check box their expression of interest
with each login. Their should not be functionality to allow a partner to withdraw SFM interest via
this tool.
US.02.00.06R Recursion (of assessment question
prompts until all are answered )
US.02.00.04E Actor Abandons Task
US.02.00.05E System Saves Completed AnswersUS.00.00 1 - High 1:1 ratio with US.01.00
1) Store managers must assess every
partner that expresses interest in the shift
manager role
2) Assessments, once completed, should
not be changed by the SM
1) All expression of interest should be
displayed during US.02.00.01
2) Only expression of interest that do not
have a corresponding completed
assessment should be selected to assesses
1) SMs should not change assessments once
completed
2) SMs should have visibil ity to all partners in
their store that express interest
If the SM doesn't complete the assessment, answers should be saved and the tool should pick back
up where they left off.
US.00.00 1 - High >50 daily
1) Viewable information limited by span of
control
2) Partner's Social Security Number is not
visible
3) Partner's Date of Birth is not visible
1) Capability to fi lter selection Span of control documented in 1.3 to 1.3.4.1 of Global - Requirements
US.03.00 1 - High >10 daily
1) To minimize data entry tasks, dispositions
are either
i. Prepopulated with the current values for
each partner
ii. Can be submitted as null values to denote
no change to field
Disposition selections must be limited to list to assure compatibil ity with SAP import process. Free
text entry should be removed.
Fields should be NULL when data is loaded. Only fields with values to be pushed to SAP?
US.00.00 3 - Low >10 daily
1) Recruiting needs are derived by retail
leadership data entered as part of SMM
Transition planning
US.00.00 3 - Low >10 daily
1) Retail leadership and recruiting teams
use notes to provide context around
ongoing recruiting efforts
US.04.02.01R System Reports Invalidity and
Prompts for IntegerUS.00.00 3 - Low 1 daily
1) DMs will be responsible for declaring
their forecasted staffing need to support
recruiting efforts
1) staffing need values can be reforecast
and updated at any time
1) Store managers will not dictate their own
staffing need
The needs of a store may change during the progression of the market's transition. The values
must be updateable on demand. Recruiting will leverage this value heavily in their business
process.
US.00.00 3 - Low >10 daily
US.00.00 2 - Medium >10 daily
1) Letters may be printed to facil itate the
following communications in role change
• Barista to shift manager promotion offer
• Shift supervisor to shift manager
promotion offer
• Assistant store manager to shift manager
demotion offer
• Barista letter of declination
• Shift supervisor letter of declination and
demotion to barista offer
• Assistant store manager letter of
declination and demotion to barista offer
• Shift Supervisor demotion to barista offer
• Assistant store manager demotion to
barista offer
1) Promotion role change communication
documents can only be published for
partners that expressed interest in the shift
manager role
Step US.05.00.05 may be unneeded if no print dialog pops up.
US.00.00 2 - Medium >10 daily
1) A partner’s offer status may be set to the
following values
• Pending
• Accepted
• Declined
US.06.00.01R System Reports Invalidity and
Prompts for a Money typeUS.00.00 1 - High 1 daily
1) The value entered in this field must be
within a specified range of the Rate of Pay
- calculated value (REQ.ID 7.1)
US.09.00.03R System Reports Invalidity and
Prompts for Date TypeUS.00.00 1 - High 1 daily
US.00.00 1 - High 1 time over course of
project
US.00.00 1 - High 1 daily
US.00.00 1 - High <1 daily
US.00.00 1 - High <1 daily
US.00.00 1 - High <1 dailyShould update over existing result values; effectively allowing for edits to existing BI through this
method
Use Case Definition
Use Case Use Case Name Generic User Internal
Applicant
Store Manager District
Manager
Legal Recruiter Partner
Resource
Generalist
Retail
Operations
External
System
Background
Inquiry
US.00.00 Logs In P X X X X X X X X
US.00.01 Exits P X X X X X X X
US.00.02 Returns to Main Menu P X X X X X X X
US.00.06 Administrates Access Control P
US.01.00 Expresses Interest P
US.02.00 Assesses Internal Candidate P X X X
US.03.00 Views Roster X P X X X
US.03.01 Updates Dispositions P X X
US.04.00 View Recruiting Needs X P X X
US.04.01 Updates Recruiting Notes X P X X
US.04.02 Updates Recruiting Need P X X
US.04.03 Views Recruiting Process Details P X X X
US.05.00 Prints Letter P X X X
US.05.01 Updates Offer Status P X X X
US.06.00 Updates Rate of Pay P X
US.09.00 Sets Transition Date P
US.10.00 Seeds Data P
US.10.01 Updates Data P
US.10.02 Downloads Data P
US.13.00 Downloads Candidate Pool P
US.13.01 Uploads Background Inquiries P
X = IS ACTOR FOR USE CASE P = IS PRIMARY ACTOR FOR USE CASE
view
(can see but not affect)
edit
(can view, enter, delete, and
change)
submit
(can enter but not delete or
change)
Bac
kgro
und
Inqu
iry
New
pay
rate
- ca
lculat
ed
Are
a nu
mbe
r
Gen
eralist n
ame
Distri
ct m
anag
er n
ame
Distri
ct
Cos
t cen
ter
Grain By Partner By Partner By Partner By Partner By Partner By Partner By Partner
Source
BI Vendor
Data
Import
US Comp
ROP
Formulas
SAP SAP SAP SAP SAP
Barista - - - - - - -
Shift Supervisor - - - - - - -
ASM - - - - - - -
SM - view view view view view view
DM view view view view view view view
PRM view view view view view view view
PRD view view view view view view view
Global
Operationsview view view view view view view
GS - US Retail
Recruitingview view view view view view view
GS - Talent
Solutionsview view view view view view view
EO Initiatives view view view view view view view
Business
Processes
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Requirements
Block
Background
Inquiry
Rate of Pay
Calculation
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
Example Value A0117 Paul Pinto Lucyna Soja D0855 S007338
Use Case where
capturedUS.13.01 US.03.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
Perm
issio
ns b
y U
ser
Gro
up
User Cases
where viewedUS.03.00 US.03.00 US.03.00 US.03.00 US.03.00 US.03.00 US.03.00
Distri
ct
Cos
t cen
ter
Par
tner
num
ber
First n
ame
Last n
ame
Middle
initial
Em
ploy
men
t sta
tus
Cur
rent
job
num
ber
Cur
rent
job
title
Cur
rent
sto
re n
umbe
r
Cur
rent
sto
re n
ame
By Partner By Partner By Partner By Partner By Partner By Partner By Partner By Partner By Partner
SAP SAP SAP SAP SAP SAP SAP SAP SAP
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
view view view view view view view view view
view view view view view view view view view
view view view view view view view view view
view view view view view view view view view
view view view view view view view view view
view view view view view view view view view
view view view view view view view view view
view view view view view view view view view
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
1652012 John Maynes Francis Active 50000358 shift supervisor Sweedish Medical
Center 112
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.03.00US.03.00
US.13.00
US.03.00
US.13.00
US.03.00
US.13.00US.03.00 US.03.00 US.03.00
US.03.00
US.13.00US.03.00
Cur
rent
sto
re n
umbe
r
Cur
rent
sto
re n
ame
Com
pany
tenu
re m
onth
s
Mon
ths in jo
b
Cur
rent
rate
of p
ay
Last p
erfo
rman
ce ra
ting
Job
title a
t las
t per
form
ance
ratin
g
Nex
t mer
it re
view
dat
e
Mos
t rec
ent a
ction
Mos
t rec
ent h
ire d
ate
SSN
By Partner By Partner By Partner By Partner By Partner By Partner By Partner By Partner By Partner
SAP SAP SAP SAP SAP SAP SAP SAP SAP
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
view view view view view view view view -
view view view view view view view view -
view view view view view view view view -
view view view view view view view view -
view view view view view view view view -
view view view view view view view view -
view view view view view view view view view
view view view view view view view view -
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Partner
Planning
Background
Inquiry
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
View of
Partner
Employment
Records
Management
of Background
Inquiry
AE Barista 12/1/2014 Promotion 12/1/2010 ###-##-####
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.03.00 US.03.00 US.03.00 US.03.00 US.03.00 US.03.00 US.03.00 US.03.00 US.13.00
Mos
t rec
ent h
ire d
ate
SSN
Dat
e of
Birt
h
Par
tner
's H
ome
Stre
et
Add
ress
Par
tner
's H
ome
City
Par
tner
's H
ome
Sta
te
Par
tner
's H
ome
Zip
Par
tner
's H
ome
Pho
ne
Par
tner
's W
ork Sta
te
Trans
ition
dat
e fo
r the
mar
ket
New
sto
re n
umbe
r ass
ignm
ent
By Partner By Partner By Partner By Partner By Partner By Partner By Partner By Partner By Partner
SAP SAP SAP SAP SAP SAP SAP
Data Entry
during
Planning
Data Entry
during
Planning
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - view view
- - - - - - - view edit
- - - - - - - view edit
- - - - - - - view edit
- - - - - - - edit edit
- - - - - - - view view
view view view view view view view view view
- - - - - - - view view
Background
Inquiry
Background
Inquiry
Background
Inquiry
Background
Inquiry
Background
Inquiry
Background
Inquiry
Background
Inquiry
Transition
planning
Transition
planning
Management
of Background
Inquiry
Management
of Background
Inquiry
Management
of Background
Inquiry
Management
of Background
Inquiry
Management
of Background
Inquiry
Management
of Background
Inquiry
Management
of Background
Inquiry
Capture of
SMM
Transition
Planning
Capture of
SMM
Transition
Planning
1/1/1985 MA
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01US.09.00 US.03.01
US.13.00 US.13.00 US.13.00 US.13.00 US.13.00 US.13.00 US.13.00
US.03.00
US.05.00
US.10.02
US.03.00
US.05.00
Trans
ition
dat
e fo
r the
mar
ket
New
sto
re n
umbe
r ass
ignm
ent
New
job
title
New
pay
rate
- ac
tual
New
em
ploy
men
t sta
tus
Par
tner
Not
es
Sto
re N
otes
Mar
ket N
otes
Par
tner
Exp
ress
ion
of In
tere
st
in S
FM R
ole
Par
tner
Con
sent
to
Bac
kgro
und
Inqu
iry
Dat
e of
Exp
ress
ion
of In
tere
st
By Partner By Partner By Partner By Partner By Partner By Partner By Partner By Partner By Partner
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
- - - - - - submit submit submit
- - - - - - submit submit submit
- - - - - - submit submit submit
view view view edit edit - view view view
edit view edit edit edit edit view view view
edit edit edit edit edit edit view view view
edit edit edit edit edit edit view view view
edit edit edit edit edit edit view view view
view view view view edit edit view view view
view view view edit view view view view view
view view view view view edit view view view
Transition
planning
Transition
planning
Transition
planning
Transition
planning
Transition
planning
Transition
planning
Transition
planning
Background
Inquiry
Background
Inquiry
Capture of
SMM
Transition
Planning
Capture of
SMM
Transition
Planning
Capture of
SMM
Transition
Planning
Capture of
SMM
Transition
Planning
Capture of
SMM
Transition
Planning
Capture of
SMM
Transition
Planning
Capture of
Expression of
Interest
Capture of
Expression of
Interest
Capture of
Expression of
Interest
Yes
US.03.01 US.06.00 US.03.01US.03.01
US.13.01
US.03.01
US.04.01
US.03.01
US.04.01US.01.00 US.01.00 US.01.00
US.03.00
US.05.00
US.03.00
US.05.00
US.03.00
US.05.00
US.03.00
US.05.00
US.03.00
US.04.00
US.03.00
US.04.00
US.03.00
US.13.00
US.03.00
US.13.00US.03.00
Par
tner
Exp
ress
ion
of In
tere
st
in S
FM R
ole
Par
tner
Con
sent
to
Bac
kgro
und
Inqu
iry
Dat
e of
Exp
ress
ion
of In
tere
st
Par
tner
Per
sona
l Em
ail
Offe
r Sta
tus
Ass
essm
ent V
alue
1
Ass
essm
ent V
alue
2
Ass
essm
ent V
alue
3
Ass
essm
ent V
alue
4
Ass
essm
ent V
alue
5
Ass
essm
ent V
alue
6
Ass
essm
ent V
alue
7
By Partner By Partner By Partner By Partner By Partner By Partner By Partner By Partner By Partner
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
Data Entry
during
Planning
edit - - - - - - - -
edit - - - - - - - -
edit - - - - - - - -
view edit submit submit submit submit submit submit submit
view edit edit edit edit edit edit edit edit
view edit edit edit edit edit edit edit edit
view edit edit edit edit edit edit edit edit
view edit edit edit edit edit edit edit edit
view view view view view view view view view
view view view view view view view view view
view view view view view view view view view
Background
Inquiry
Transition
planning
Transition
planning
Transition
planning
Transition
planning
Transition
planning
Transition
planning
Transition
planning
Transition
planning
Capture of
Expression of
Interest
Role Change
Communicatio
n
Assessment Assessment Assessment Assessment Assessment Assessment Assessment
US.01.00 US.05.01 US.02.00 US.02.00 US.02.00 US.02.00 US.02.00 US.02.00 US.02.00
US.03.00
US.13.00
US.03.00
US.13.00US.03.00 US.03.00 US.03.00 US.03.00 US.03.00 US.03.00 US.03.00
Ass
essm
ent V
alue
6
Ass
essm
ent V
alue
7
Ass
essm
ent V
alue
8
Ass
essm
ent V
alue
9
Sto
re A
ssig
ned
Date
of
Inte
rvie
w
Hirin
g D
ecis
ion (
DN
R,
Barista
Hire,
SF
M
Hire)
Additio
nal F
eedback
Hom
eto
wn
Pre
ferr
ed L
ocation9s
By Partner By Partner Candidate Candidate Candidate Candidate Candidate Candidate
Data Entry
during
Planning
Data Entry
during
Planning
Taleo Taleo Taleo Taleo Taleo Taleo
- - - - - - - -
- - - - - - - -
- - - - - - - -
submit submit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit
view view edit edit edit edit edit edit
view view view view view view view view
view view view view view view view view
Transition
planning
Transition
planning
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
Assessment Assessment
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
Bethany 41327 DNR
Offered barista
opportunity, she
will let us know.
Malden
Boston until May
then available in
Bourne May-Sept
US.02.00 US.02.00US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.03.00 US.03.00 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03
Sto
re A
ssig
ned
Date
of
Inte
rvie
w
Additio
nal F
eedback
Hom
eto
wn
Pre
ferr
ed L
ocation9s
Availa
ble
Conta
ct
Info
rmation
Sto
re N
am
e
Addre
ss
Zip
Code
SF
M G
AP
Recom
mended f
or
Hire -
assig
ned t
o s
tore
Off
er
Exte
nded (
X)
Pip
elin
e (
X)
Barista
(X
)
Candidate Candidate Store Store Store Store Store Candidate Candidate Candidate
Taleo Taleo Taleo Taleo Taleo Taleo Taleo Taleo Taleo Taleo
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
edit edit edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit edit edit
view view view view view view view view view view
view view view view view view view view view view
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
asap 88514 MAIN
STREETANDOVER 2
Crystal
MerengueliX
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03
Sto
re A
ssig
ned
Date
of
Inte
rvie
w
Additio
nal F
eedback
Hom
eto
wn
Pre
ferr
ed L
ocation9s
Availa
ble
Conta
ct
Info
rmation
Sto
re N
am
e
Addre
ss
Zip
Code
SF
M G
AP
Off
er
Exte
nded (
X)
Pip
elin
e (
X)
Barista
(X
)
BI
Initia
ted (
X)
BI
Com
ple
ted
(Pass/F
ail)
Sala
ry
Targ
ete
d S
tart
Date
Conta
ct
Info
Date
scre
ened
Nam
e
Conta
ct
Info
Location I
nfo
Availa
bili
ty I
nfo
Candidate Candidate Candidate Candidate Candidate Candidate Candidate Candidate Candidate Candidate
Taleo Taleo Taleo Taleo Taleo Taleo Taleo Taleo Taleo Taleo
- - - - - - - - - -
- - - - - - - - - -
- - - - - - - - - -
edit edit edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit edit edit
edit edit edit edit edit edit edit edit edit edit
view view view view view view view view view view
view view view view view view view view view view
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
X Pass - 2/7 15.85 978-398-9785 41323 Tasha Crayton
857-266-5565,
craytontasha@
yahoo.com
Dorchester,
close to T, can
also get
downtown by
5am
Looking for 30-
40 hours per
week. Is
presently
working part
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.03
Sto
re A
ssig
ned
Date
of
Inte
rvie
w
Additio
nal F
eedback
Hom
eto
wn
Pre
ferr
ed L
ocation9s
Availa
ble
Conta
ct
Info
rmation
Sto
re N
am
e
Addre
ss
Zip
Code
SF
M G
AP
Off
er
Exte
nded (
X)
Pip
elin
e (
X)
Barista
(X
)
BI
Initia
ted (
X)
Sala
ry
Targ
ete
d S
tart
Date
Conta
ct
Info
Date
scre
ened
Nam
e
Conta
ct
Info
Location I
nfo
Availa
bili
ty I
nfo
Superv
isory
Experience N
ote
s
Dis
tric
t N
um
ber
Dis
tric
t M
anager
Nam
e
Sto
re #
Sto
re N
am
e
Fore
caste
d t
ota
l # o
f
shift
managers
per
sto
re (
inte
rnal and
exte
rnal)
Best
guess a
t exte
rnal
SF
M n
eeds p
er
sto
re
Inte
rnal F
ill R
ate
Candidate Store Store Store Store Store Store Store
Taleo Taleo Taleo Taleo Taleo
Data
Entry
during
Planning
Data
Entry
during
Planning
Taleo
- - - - - - - -
- - - - - - - -
- - - - - - - -
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view view view view view view view view
view view view view view view view view
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
External
Recruiting
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
View of Store
Recruiting
Information
Capture of
SMM
Transition
Planning
Capture of
SMM
Transition
Planning
View of Store
Recruiting
Information
Trade Center
banquet
server, trained
others,
Einstein's
D0791 John LaSpisa 816 Concord 3 1 0.666666667
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01
US.10.00
US.10.01US.04.02 US.04.02
US.10.00
US.10.01
US.04.03 US.04.03 US.04.03 US.04.03 US.04.03 US.04.01 US.04.01 US.04.03
Timeline by individual marketMarkets may have overlapping timelines
Segment Process Step
Duration in
Calendar
Days
Starting
Calendar Day
Prep-View
Market
PrepartaionCommunication Cascade 60 210
Market
PrepartaionRVP, RD & PRO Support Inform - Inspire - Plan 1 210
Market
PrepartaionDistrict Manager Inform - Inspire - Plan 1 195
Market
PrepartaionStore Manger Inform - Inspire - Plan 1 180
Market
PrepartaionStore Partners Inform - Inspire - Plan 1 165
Market
PrepartaionBuild SM Leader of Leaders Capability 165 165
Market
PrepartaionNew Partner Planning Approach 150 150
Market
PrepartaionPreliminary Assessment 60 150
Market
PrepartaionPDP Focus with Partners 120 120
Market
PrepartaionPerformance Management of Existing Roles as Needed 120 120
Market
PrepartaionIntroduce New Partner Planning Approach 180 180
Market
PrepartaionSupport PDP / Performance Management 90 90
Market
PrepartaionStop ASM Posting 60 180
Market
PrepartaionPost SFM Role 60 60
Market
PrepartaionCompensation Tool Introduction 75 180
Transition
PeriodPublish Data to Market 1
Transition
PeriodMarket Needs Planning 7
Transition
PeriodExpress Interest Window 7
Transition
PeriodDistrict Planning 21
Transition
PeriodAssessments 1
Transition
PeriodDistrict Partner Planning Sessions 6
Transition
PeriodEEO Review of Proposed Selection 14
Transition
PeriodMarket Compensation Planning 7
Transition
PeriodStore Level Planning 14
Transition
PeriodMake Offers 1
Transition
PeriodRespond to Offers 2
Transition
PeriodBackground Inquiries 7
Transition
PeriodPlanning & Data Entry 4
Transition
PeriodSystem Processing 2
Transition
PeriodSFM in Role Date 0
Transition
PeriodSFM Training 28
END Market Transition Date 0
Starting
Calendar
Day
Ending
Calendar
Day
Duration in
Business
Days
Starting
Business
Day
Ending
Business
Day
Timeline Requirement
Status
297 238 Confirmed
297 297 Confirmed
282 282 Confirmed
267 267 Confirmed
252 252 Confirmed
252 88 Confirmed
237 88 Confirmed
237 178 Confirmed
207 88 Confirmed
207 88 Confirmed
267 88 Confirmed
177 88 Confirmed
267 208 Confirmed
147 88 Confirmed
267 193 Confirmed
87 87 1 63 63 Placeholder
86 80 5 62 58 Estimate
79 73 5 57 53 Estimate
72 52 15 52 38
72 72 1 Estimate
71 66 4 Estimate
65 52 10 Estimate
51 45 5 37 33 Placeholder
44 31 10 32 23
44 44 1 Estimate
43 42 2 Estimate
41 35 5 Confirmed
34 31 3 Estimate
30 29 2 22 21 Placeholder
28 28 0 20 20 Confirmed
28 1 20 20 1 Estimate
0 0 0 0 0 Confirmed
DescriptionExternal Recruiting
Overlay
External Recruiting
Step Description
Data is made available to retail leadership within the market.
Retail leadership's determinition of total SFM coverage
needs and an initial estimate of internal movement based
upon employee record data
The opportunity for baristas, shift supervisor, and AMSs to
express interest in the SFM rolePlan Budget
This is the initial
staffing budget
planning.
The cyclic steps that identify which partners will receive
SFM offers
A component of the Partner Planning step. Assessment of
those partners that expressed interest in the SFM role.
A component of the Partner Planning step. Meetings, email,
and other communications to determine which internal
partners will be offered promotion to SFM. Calibration may
generate changes to Assessments.
A component of the Partner Planning step. Review by the
L&CA/EEO group of the proposed selection of internal SFM
promotions. This may trigger additional District Partner
Planning sessions.
Staffing PlanThe first formal staffing
plan
Review of proposed compensation for the market between
retail leadership, generalists, and the Total
Pay/Compensation team
Primary Plan RevisionThe first revision of the
staffing plan.
The cyclic steps that offer new roles to Shift Supervisors,
ASMs, and Baristas that have expressed interest in the SFM
role.
Offers are printed by the SM and provided to store partners.
This is window of time for partners provided an offer to
cogitate and respond
The processing of a background inquiry for SS and baristas
accepting a promotion offer.
Secondary Plan
Revisions
The second revision of
the staffing plan.
Data entry and planning changes based upon offer
responses and background inquiry results.Tertiary Plan Revisions
The final revision of the
staffing plan.
This is the migration of partner planning (which partners are
being promoted, demoted, etc…) into HRISFINISH
Partners selected during planning as SFMs are offically in
role and have universal system access as SFMs.
SFMs begin training at this point.
The date on which the market has completed transitioned to
the Store Management Model.
What Information Does
Recruiting Have?External Recruiting Notes
Mockup FY15 Q3
Starting Calendar
Day
Mockup FY15 Q3
Ending Calendar
Day
3/30/2015 5/28/2015
3/30/2015 3/30/2015
4/14/2015 4/14/2015
4/29/2015 4/29/2015
5/14/2015 5/14/2015
5/14/2015 10/25/2015
5/29/2015 10/25/2015
5/29/2015 7/27/2015
6/28/2015 10/25/2015
6/28/2015 10/25/2015
4/29/2015 10/25/2015
7/28/2015 10/25/2015
4/29/2015 6/27/2015
8/27/2015 10/25/2015
4/29/2015 7/12/2015
10/26/2015 10/26/2015
10/27/2015 11/2/2015
Gross SFM needs in the market
and a rough estimate of internal fill
rate.
11/3/2015 11/9/2015
11/10/2015 11/30/2015
11/10/2015 11/10/2015
11/11/2015 11/16/2015
Updated SFM internal fill rates
based upon selection plan.
External fill rate may decrease
or increase at this step.11/17/2015 11/30/2015
Potentially updated SFM internal
fill rates based upon EEO
ratification of selection plan.
External fill rates may only
increase at this sub-step.12/1/2015 12/7/2015
12/8/2015 12/21/2015
12/8/2015 12/8/2015
12/9/2015 12/10/2015
Updated SFM internal fill rates
based upon response to offers.
External fill rates may only
increase at this sub-step.12/11/2015 12/17/2015
Updates SFM internal fill rates
based upon background inquiry
results.
External fill rates may only
increase at this sub-step.
Historically this has been a
negligable change.
12/18/2015 12/21/2015
External Recruiting Must Be
Completed to Align with
Internal SFM Training
Timeline
12/22/2015 12/23/2015
12/24/2015 12/24/2015
12/24/2015 1/20/2016
1/21/2016 1/21/2016
Mockup FY15 Q3
Project End Date
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016
1/21/2016