Starbucks Corporation

Yousef A. Guro B. Stina B. Cleo C. Leonard R. Viktor H.

Overview •Background •Mission •Corporate Structure • CEO & Baristas

• Implications•Leadership• Transformational, Charismatic & Authentic

•Challenges in Effective Leadership•Position of Power

Howard Schultz •Brooklyn, New York•Northern Michigan University

• Communications •Hammarplast

• Salesman •Starbucks

• Director of retail operations & Marketing • II Giornale coffee bar chain = CEO + Chairman

Mission•To inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time.

Corporate Structure •Company Hierarchy

• 8 levels of organization • Level 1: CEO (Howard Schultz)• Level 2: Board of Directors• Level 3: Upper Management • Level 4: Regional (Middle) Managers• Level 5: Store Managers • Level 6: Shift Supervisor• Level 7: Clerk Supervisors• Level 8: Baristas

Internal Implications• “Your Special Blend”

• Employee benefits package • Starbucks College

Achievement Plan• Full tuition reimbursement

• Diversity and Inclusion

External Implications“It is no longer enough to serve customers, employees, and shareholders. As corporate citizens of the world, it is our responsibility - our duty - to serve the communities where we do business by helping to improve, for example, the quality, of citizens’ education, employment, health care, safety, and overall daily life, plus future prospects.” - Howard Schutlz

Authentic Leadership

Charismatic Leadership •This leadership style relies on the charm and persuasiveness of the leader; driven by their commitment to their cause.

Transformational Leadership•These leaders inspire and encourage team members to develop as individuals and are a part of the collective team to work toward achieving objectives.

Challenges in Effective Leadership•Three Types

• External• Internal• Natural

•Leadership Challenges• A new start•When something is about to end •When times are tough • During Transition

Position of Power - Internal - Informs employees with

personal feedback- Makes employees feel

appreciated

Position of Power - External- Knows how important the

customers are- Respects cultures & diversity

Questions?

SourcesBiography.com. (2014, December 3). Howard Schultz Biography. Retrieved November 30, 2016, from http://www.biography.com/people/howard-schultz-21166227#support-for-gay-marriage

Chris, J. (2015, August 30). 7 Howard Schultz Leadership Style Principles - Joseph Chris Partners. Retrieved November 30, 2016, from http://www.josephchris.com/7-howard-schultz-leadership-style-principles

Dolan, K. A. (2011, October 17). Starbucks' Howard Schultz Wants To Redefine The Role of Business In Society. Retrieved November 30, 2016, from http://www.forbes.com/sites/kerryadolan/2011/10/17/starbucks-howard-schultz-wants-to-redefine-the-role-of-business-in-society/#10f365413a79

Farfan, B. (2016, October 13). Starbucks CEO Howard Schultz Quotes: How to Build a World Class Brands. Retrieved November 30, 2016, from https://www.thebalance.com/starbucks-ceo-howard-schultz-quotes-2892159

Lebowitz, S. (2016, July 11). The brilliant management strategies of Howard Schults, who just announced a pay raise for US employees of his $82 billion Starbucks empire. Retrieved December 7, 2016

Mission Statement. (2016). Retrieved November 30, 2016, from https://www.starbucks.com/about-us/company-information/mission-statement

Retail Careers. (2016). Retrieved November 30, 2016, from https://www.starbucks.com/careers/retail-careers

Spahr, P. (2016, October 19). What is Charismatic Leadership? Leading Through Personal Conviction. Retrieved November 30, 2016, from http://online.stu.edu/charismatic-leadership/

Starbucks PowerPoint Template. (2014). Retrieved November 28, 2016, from http://prezentr.com/templates/starbucks-powerpoint-template/

Working at Starbucks. (2016). Retrieved November 30, 2016, from https://www.starbucks.com/careers/working-at-starbucks