Staples, Retail, Future Group
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Transcript of Staples, Retail, Future Group
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Staples Future Office Products
The Staples DifferenceOffice Supplies Corporate Gifting Technology Print Services
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Agenda
Who We Are Product Offering
Staples Value Proposition
Staples Infrastructure
Esteemed Clients
Key Account Management
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Who We Are
The Worlds Largest Office Supplier~FY2006 sales of US$18 billion
(Rs.81,000 crores)
Operating in 23 countries with 12000+SKUs and working with 85% ofFortune 500 companies
20 years of incredible growth andstability
Second largest internet / onlineretailer in the world
Recognized as one of the worldsmost admired companies by FortuneMagazine
Staples Future Office Products
Indias larges retail group with ~ 3 millionsquare feet of retail space
Stores and supply chain infrastructureacross the country in 25 cities
Pantaloons will have over $1.5 billion ofproperty under management; making itthe largest property player in modernretail space
Over 44 million people enteredPantaloon formats last year. The numberis expected to be 300 million in the nextthree years; representing 30% of Indiaspopulation
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Focused Office Products Company
Pan India Presence & National Account Management
Multiple Ordering Platform Phone / Fax / Mail / EDI / Internet
Proprietary E-Procurement Solution
Offerings in Office Technology Consumables Furniture
Dedicated sales, service & distribution infrastructure to
ensure optimum service fulfillment across key cities in India
Tie-ups with leading manufactures: internationally &
domestically
Who We Are
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Who We Are
In Short
One Vendor Solution for all your office technology +
consumables + furniture needs on a pan India basis offering
advanced procurement systems, superior service levels and
competitive pricing.
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How do I standardizeequipment purchasedacross facilities in the
organisation
Can we reduce costs byconsolidating purchases
My procurementprocess is so time
consuming for everyrequisition I receive
How do I reducevendors, and still
ensure budgetary andcost controls
Can I outsource someof our non-core
activities like printing /copying / document
management
I wish I had vendorswho could service me
across India and bill mecentrally
Can I lease / rentequipments instead of
purchasing them
Finance asks me forbills with so many
details like cost centre /user / approver
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Product Offering
Technology Consumables Furniture
Batteries, Surge & UPS
Binders & Laminators
Cameras & Camcorders
Computers Peripherals
Copiers, Scanners, Printers,
Fax & "All in Ones"
Desktops, Laptops & PDA
Electronics & Accessories
Ink, Toner & Ribbons
Memory, Storage & Media
Monitors & ProjectorsNetworking & Cables
Other Business Machines
Phone & Communication
Shredders
Software
Basic Supplies
Binders & Accessories
Calendars & Planners
Cleaning Supplies
Custom Printing
Desk Accessories
Executive Gifts
Filing & Storage
Ink, Toner & Ribbons
Mailroom Supplies
Paper, Forms, Envelopes
Pens, Pencils & Markers
Promotional Products
School Supplies
Self-Stick Notes & Flags
Armoires
Chairmats, Floormats & Rugs
Chairs
Desks & Organizers
File Cabinets and Lockers
Furniture Accessories
Lamps & Lighting
Office Decor and Plants
Panel Systems/Accessories
Shelving
Storage/ Modular Cabinets
Tables
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Staples Value Proposition
Pan India Delivery
National Account Management
Best in class Products & Services
Competitive Pricing
Client Involvement
E-Procurement
Increased Control of Ordering
Process Improvements
Product Standardization
Recommendations towards Savings Programs
MIS Consumption Reporting
Staples Value
Proposition
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Staples Infrastructure
Logistics
Distribution centres across key cities in India
Reliable and secure distribution through company managed distribution centers
and fleet
Flexibility to adapt delivery schedules to suit the clients needs
Effective intra-city logistics and communication infrastructure which offers multiple
channels for order and access
Technology
Strong technology based impetus across all business processes right from
procurement > inventory management > logistics > customer interface
Ariba registered vendor
Internet-based convenient ordering application
Front and back-end integration
Supported by dedicated technology team in Mumbai
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Esteemed Clients
IT / BPO
Accenture
Ernst & Young
Intelenet
Lehman Brothers
Microsoft
Morgan Stanley Ocwen Financials
Prudential Services
SAP
Tata Consultancy
Wipro Spectramind
Banking / Financial Services
ABN Amro Bank
Bank of Baroda
Centurion Bank
Citibank
DCB
HDFC Bank HSBC
ICICI Bank
ICICI Prudential
IDBI
Kotak Mahindra Bank
LIC State Bank of India
Syndicate Bank
UTI
Manufacturing
Bayer India
Bosch Rexroth
BPCL
Cipla
Colgate India
Glaxo SmithKline Hindustan Lever
HPCL
Lokhandwala Group
Nike
Pantaloon Retail
Raheja Group Reliance Inds
Tata Chemicals
Tata Motors
Tata Power
Voltas
Government BARC
HAL
Indian Navy
Ministry of Defence
PMO
Travel / Hospitality / Misc.
Air India
Australian Consulate
German Consulate
Hindustan Construction
Hotel Leela
Hyatt Regency Jet Airways
Netherlands Consulate
Norway Consulate
Singapore Airlines
South African Consulate
Taj Group of Hotels Thomas Cook
B Vijaykumar & Sons
Diamonds R Us
Rosy Blue
Tribhovandas Bhimji
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Key Account Management
(KAM)
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Key Account Management
Staples KAM is a strategic marketing initiative aimed at developing, managing
and driving large national customer accounts directly.
Staples Key Account is thus a customer with national presence and a
potential for big volumes thus requiring higher levels of service viz. product
standardization and single vendor sourcing
Staples KAM thus provides the following benefits
Dedicated Account Manager
Competitive Rate Contract Agreements valid across the entire geography
Higher After Sales Service Deliverables in terms of Warranties / Onsite Support Product Standardization and Cost Center Invoicing
E-procurement solution
Leasing / Rental Options
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Process Flow
Client Internal
Workflow & PO
Generation System
Staples Proprietary
Web Based Ordering
Third Party
eProcurement
Solutions (e.g. Ariba)
Electronic PO
Distribute PO
to Location
Generate
Product Pick
List
Compile
Order
Print DC and
transfer to
Logistics
Despatch to
Customer
Periodic
Billing
Periodic MIS
Generation
Ongoing
Account
Management
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Staffing
Account Manager for KAM accounts
Customer Service cell to manage throughput for customer orders & co-ordinate service calls
Logistics Team for managing inward and outward logistics
Organizational Interface
Staples
Account Mgr
Customer
Service Cell
Procurement
Team
Delivery
Staff
Finance Team
Business
Development
Team
KAM Procurement
In-charge
KAM Admin /
Facilities Team
Logistics
Team
Staples
KAM Account
KAM Users
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KAM Checklist
Product Selection & Cataloguing
Pricing (including local levies, taxes etc.)
Minimum Order Quantity
Order Lead Times
Warranty & After Sales Service Parameters
Process Definition
P2P (Purchase to Pay) Finalization
Escalation Procedure
Finalize Agreement between Staples & KAM Account
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Contact Us
To see how Staples could add value to your business, please contact us
today!
Staples Future Office Products
Kiran MandrawadkarBusiness Development Manager
Mobile : +91 9341007165 / 9743168107
Email : [email protected]
Mumbai - Delhi NCR - Bangalore - Chennai - Hyderabad - Kolkata - Pune
mailto:[email protected]:[email protected]