Standing Committee on Health, Ageing and Community Services

Standing Committee on Health, Ageing and Community Services

Inquiry into referred 2018–19 Annual and Financial reports

Responses to questions taken on notice at public hearing of 12 November 2019

Minister for Disability

Minister for Community Services and Facilities

Minister for Aboriginal and Torres Strait Islander Affairs

Minister for Children, Youth and Families

Minister for Women

Minister for Housing and Suburban Development

Minister for the Prevention of Domestic and Family Violence

L E G I S L A T I V E A S S E M B L YF O R T H E A U S T R A L I A N C A P I T A L T E R R I T O R Y

STANDING COMMITTEE ON HEALTH, AGEING AND COMMUNITY SERVICES Ms Bec Cody MLA (Chair), Mrs Vicki Dunne MLA (Deputy Chair), Ms Caroline Le Couteur MLA

Index QToN—HACS Public Hearing—12 November 2019


No. Member Subject Minister/portfolio Answered 2 Lee Funding breakdown of the NDIS pilot program

funding starting on Page 41 of the Annual Report—including information such as length of time and contract breakdown.

Minister for Disability [Orr] 20 Nov 19

3 Lee NDIS—A summary of the individual pilots including/or their project plans.

Minister for Disability [Orr] 20 Nov 19


No. Member Subject Minister/portfolio Answered 1 Le Couteur Carers strategy—status update on action 17. Minister for Community

Services and Facilities [Orr] 27 Nov 19


No. Member Subject Minister/portfolio Answered 1 Dunne Timetable of discussions that CSD has had with

Gugan Gulwan about its accommodation. Minister for Aboriginal and Torres Strait Islander Affairs [Stephen-Smith]

23 Dec 19


No. Member Subject Minister/portfolio Answered 1 Dunne Family Functioning Therapy—best

practice/research demonstrating the long-term benefits of family functioning therapy.

Minister for Children, Youth and Families [Stephen-Smith]

2 Dec 19

2 Dunne Children in care—transitioning to foster care—how many times for the reporting period 2018–19 has commercial accommodation (motel, serviced apartments) been used as short term accommodation—(a) average stay; (b) short term stay; and (c) long term stay?


2 Dec 19

3 Kikkert Bimberi Youth Justice Centre—numbers on usage of the spiritual centre


26 Nov 19

4 Cody Assaults by young people within Bimberi Youth Justice Centre—break up by those (a) requiring first aid; and (b) medical treatment.


9 Dec 19

I I

I I

Minister for Women

No. Member Subject Minister/portfolio Answered 1 Dunne Diversity register—(a) how many on the

Register are on boards and committees; and (b) break up of numbers by government and non-government boards and committees.

Minister for Women [Berry] 19 Nov 19


No. Member Subject Minister/portfolio Answered 1 Dunne/Parton New dwellings (Mawson, Weston Creek,

Monash)—(a) unit cost per each housing type in each development; (b) whether delivery for each development was on budget (what was allocated and what was spent); and (c) land cost—is the land cost factored into the budget allocation for each development?

Minister for Housing and Suburban Development [Berry]

27 Nov 19

2 Dunne Complaints—for the reporting period how many were resolved with a satisfactory outcome, that is, where everyone walked away feeling that they had had a good hearing; and how many of these complaints were by tenants?


27 Nov 19

3 Dunne Complaints—of the 841 complaints for the reporting period—how many tenants (a) received counselling; and (b) how many were moved?


27 Nov 19


No. Member Subject Minister/portfolio Answered 1 Kikkert Rollout of family violence frontline worker

training—detailed break-up of the 2.831 million spend over four years—what the money is being spent on?

Minister for the Prevention of Domestic and Family Violence [Berry]

21 Nov 19

2 Le Couteur NSW ALRC Report on Family Violence—have all the recommendations been implemented (noting that a large portion of the recommendations were responded to by the Family Violence Act).

Minister for the Prevention of Domestic and Family Violence [Berry]

21 Nov 19





L E G I S L A T I V E A S S E M B L Y F O R T H E A U S T R A L I A N C A P I T A L T E R R I T O R Y


LEGISLATIVE ASSEMBLY QTON No. 2

FOR THE AUSTRALTAN CAPITAL TERRITORY

STANDING COMMITTEE ON HEALTH} AGEING AND COMMUNITY SERVICES

BEC CODY MLA (CHAIR), VICKI DUNNE M LA (DEPUTY CHAIR), CAROLINE LE COUTEUR M LA

Inquiry Into referred 2018-19 Annual and Financial Reports ANSWER TO QUESTION TAKEN ON NOTICE

11 November 2019

Asked by Elizabeth Lee MLA:

In relation to:

Funding breakdown of the NDIS pilot program funding starting on Page 41 of the Annual Report - . including information such as length of time and contract breakdown ·

Suzanne Orr MLA: The answer to the Member's question is as follows:

The NDS contract funding breakdown is as follows:

Contract 2016-17 2017-18 2018-19 2019-20 2020-21 Workforce $380,946 $380,946 $444,437 $63,492 -Impact Collective

.A summary of the WIC pilot's duration and funding is as follows:

WIC PILOT DURATION

A Mature Aged Workers pilot - Achieve from July 2018 - June 2019 ·by Design

CALO participation - Uniting Care Kippax from February 2019 -June 2019

Communication: on: Partnership with from September 2018 -July 2019

service users - Sharing Places Roles-Based Recruitment - Imagine More from January 2019 - 2 October 2019

Participant-Led Videos - Summer from March 2019 - September 2019 Foundation

User Support Network -Achieve by From February 2019 ~ September 2019

Design

Total

$1,269,821

FUNDING

$74,300

$66,500

$50,000

$77,121

$62,000

$75,000

The residual funding was utilised by NDS to support the development of the Collective Impact Backbone Function.

Signature:

Committee on Health, Ageing and Community Services

Date: 2o II Civic Square, London Circuit (GPO I3ox 1020) Canberra ACT 260 I

T (02) 6205 0127 E [email protected] W WV.'W.parliament act.gov.m1

Printed on I 00% recycled paper

LEGISLATIVE ASSEMBLY QTONNo. 2

FOR TIIE AUSTRAJ,IAN CAPITAL TERRITORY

STANDING COMMITTEE ON HEALTH, AGEING AND COMMUNITY SERVICES

BEC CODY MLA {CHAIR), VICKI DUNNE M LA (DEPUTY CHAIR), CAROLINE LE COUTEUR M LA

By the Minister for Disability, Suzanne Orr

Civic Square, I ,ondon Circuit (GPO Box !020) Canberra ACT2601 T (02) 6205 0127Ecommitlees@par!iamenl.act.gov.auWwww.parliamcnt.act.gov.au

Printed on 100% recycled paper

LEGISLATIVE ASSEMBLY FOR THE AUSTRALIAN CAPITAL TERRITORY

I QTON No. 3


BEC CODY M LA (CHAIR), VICKI DUNNE MLA {DEPUTY CHAIR), CAROLINE LE COUTEUR MLA

Inquiry into referred 2018-19 Annual and Financial Reports ANSWER TO QUESTION TAKEN ON NOTICE

11 November 2019

Asked by Elizabeth Lee MLA:

In relation to:

National Disability Insurance Scheme pilot programs mentioned from Page 41 of the Community

Services Directorate Annual Report onwards.

Could the Directorate provide a summary of the individual pilots including their project plans.

Suzanne Orr MLA: The answer to the Member's question is as follows:-

ln 2017 the ACT Community Services Directorate entered into a Service Agreement with the National

Disability Services (NDS) which is scheduled to cease on 31 December 2019.

The ACT Community Services Directorate does not currently have copies of the individual six project

. plans for the Workforce Impact Collective (WIC) pilot projects. The NDS WIC Final Evaluation Report

will include the six WIC pilot project plans and will be delivered by NDS to the ACT Community Services

Directorate by 31 December 2019.

A summary of the six WIC pilot projects has been provided at Attachment A.

Approved for circulation to the Standing Committee on Health, Ageing and Community Services

Signature:

Civic Sql!are, London Circuit (GPO Box 1020) Canberra ACT 2601 T (02) 6205 0127 E [email protected] W www.pnrliament.act.gov.m1


Attachment A

Workforce Impact Collective - Pilot program summaries

1. A Mature Aged Workers pilot -Achieve by Design The Mature Aged Workers pilot aimed to engage over SS's who have transitioned from long-term employment and are seeking purposeful and meaningful community involvement. Key deliverables included: • Initial Workshops: Over 40 people attended workshops in November 2018. • Interest in Training: 26 participants indicated their interest in undertaking the Canberra

Institute ofTechnology (CIT} Induction to Disability Skillset.

• Induction to Disability Skillset Participation.

• Peer Support sessions.

2. CALO participation - Uniting Care Kippax The Culturally and Linguistically Diverse (CALO) participation - Uniting Care Kippax pilot aimed to engage and educate people from CALO backgrounds about the disability sector and the job opportunities within the sector. Key deliverables included: • From the information sessions held, Uniting Care Kippax supported seven participants to

become job ready prior to commencing study and assisted an additional eight people who

already had qualifications to obtain work.

• Five of the participants have gone on to study the 'Induction to Disability' course through the

SPARK program in August 2019.

• Uniting Care Kippax has been able to continue the CALO Participation through Skills Canberra

funding for the Kippax pathways program for 2019-20.

3. Communication: on: Partnership with service users - Sharing Places The pilot aimed to to resolve the challenges of communication between organisations, support workers, people living with a disability and their carers by testing new ways of communicating.

Key deliverables included: • Tri a I ling new communication methods and tools, which took place following staff training

and advice to service users. Communications tools tested were: o Key Worker Role: The purpose of the Key Worker role is to help a support staff member

within a team develop a strong relationship with a client, in order to advocate for their needs, skills and special interests.

o Gamification: Gamification is an innovative approach that draws from games, usercentred design and psychology to create engaging and fun experiences. In this pilot, the gamification concept was utilised to encourage information sharing within and between teams and to improve staff motivation and morale.

o Team Monthly Newsletter: Participating teams introduced brief monthly newsletters, containing news to update all team members (support workers and their clients) on the team's activities. The aim of the newsletter was to keep everyone regularly updated about team changes, happenings and achievements.

o Quarterly Team Meeting: Quarterly Team Meetings were introduced to provide an opportunity for the guardian/parents and accommodation supervisors to meet in person with the staff working with the participants. Additionally, all parents/guardians had the opportunity to book an additional half-hour individual meeting prior to the Team Meeting allowing for a more personalised discussion, if so desired

• Communications Toolkit-to share the learnings from this process.

4. Roles-Based Recruitment- Imagine More Working with self-managers and their families to provide useable information on effective practices of recruiting and inducting disability support staff for a specific support role as opposed to general support positions. Key deliverables included:

• A short literature review on recruitment practices that effectively attract the right person to a role.

• A textual analysis of job adverts for support workers to identify the high-level concepts around ro!e descriptions to identify the key ideas and actionable insights for support worker recruitment.

• Development and trial of a framework for families to use to create role-based job adverts.

• Evaluation of the effectiveness of job advertisements, for fam iii es and support workers.

• Creation of a video featuring the experience of families and support workers that are recruiting for roles.

• Design and building of online resources to support people with disability, their families and support workers to recruit support staff for a role.

5. Participant-Led Videos - Summer Foundation Expanding upon a previous project, this pilot focusses on supporting people with a disability to find their own 'voice' through the use of a participant-led training videos (Pl Vs) for their support workers. This pilot will train disability and health sector professions in the use of PLV processes and tools. Key deliverables included:

• Completion of the development of an additional resource to guide people in the most

effective way to share and use their training video.

• Delivery of a workshop in Canberra to train disability & health sector professionals and support coordinators in the use of the Pl Vs process and tools.

6. User Support Network -Achieve by Design This pilot will test the development of a shared labour pool, where people who directly employ staff (self-managed and plan-managed service users) will have access to replacement staff if their support workers are sick or not available. Key deliverables included:

• An information session to identify participants and provide information about the concept,

purpose and anticipated outcomes of the User Support Network (USN).

• The development of a USN Business Model.

• The development of a USN Manual so that the USN process can be replicated by different groups. The Manual is a dynamic document that will evolve as the USN model matures.

• The development of a Final report.

LEGIS L ATIVE ASSEMBLY QTON No.1

FOR THE A U STRALIAN CAPITAL TERRITORY


BEC CODY MLA (CHAIR), VICKI DUNNE MLA (DEPUTY CHAIR), CAROLINE LE COUTEUR MLA

Inquiry into referred 2018-19 Annual and Financial Reports

ANSWER TO QUESTION TAKEN ON NOTICE 12 November 2019

Asked by Caroline Le Couteur MLA:

In relation to:

The ACT Carers Strategy

How is Action 17 going and what does it actually refer to?

Suzanne Orr: Th.e answer to the Member's question is as follows: -

Action 17 of the ACT Carers Strategy, 'Consider carer needs and engage carers in consultations for planning initiatives', conveys the Environment, Planning and Sustainable Development Directorate's

(EPSDD) responsibility to consider the needs of carers in the context of its planning initiatives and engage carers in consultation exercises that relate to the delivery of this work.

This action aligns with Strategic Direction 2.1.2 of the ACT Planning Strategy 2018, which requires EPSDD to incorporate cultural, linguistic, age and gender diversity in comprehensive engagement on strategic planning to strengthen participation in the planning of our city.

In practice, this commitment is reflected in the design of all EPSDD engagement processes that aim to be accessible to everyone. Strategies include a diversity of formats, locations and times for community consultation sessions to give different options for people, such as carers, to attend at a time convenient to them.

EPSDD works with ACTCOSS, as well as other peak bodies including Carers ACT, to enable participation from a broad range of stakeholders. Over the 2018-19 financial year, ACTCOSS was involved in:

• the development of the ACT Planning Strategy;

• workshops to inform the ACT Planning Review;

• the stakeholder reference group for the Collaboration Hub;

• a 'deliberative democracy' process looking at improving housing choices for Canberra residents;

and

• EPSDD's Planning and Environment Forum, which included discussions of planning initiatives

with a range of stakeholders.

Civic Square, London Circuit (GPO Box 1020) Canberra ACT 2601 T (02) 6205 01 27 E [email protected] W www.parli ament.act.gov.au


LEGISLATIVE ASSEMBLY QTON No.1

FOR THE AUSTRALIAN CAPITAL TERRITORY


BEC CODY MLA (CHAIR), VICKI DUNNE MLA (DEPUTY CHAIR), CAROLINE LE COUTEUR M LA

In the past, EPSDD has consulted through ACTCOSS as the representative body and not directly with

Carers ACT. Moving forward Carers ACT will be a standalone group on stakeholder lists and it is

intended to engage directly with Carers ACT.

EPSDD uses YourSay.gov.au as the ACT Government portal for all engagements, and advertises

through media releases, social media and other government channels such as Our Canberra.


Date: L._9/(t/19

By the Minister for Community Services and Facilities, Suzanne Orr

Civic Square, London Circuit (GPO Box 1020) Canberra ACT 2601 T (02) 6205 0127 E [email protected] W www.parliament.act.gov.au





BEC CODY MLA (CHAIR), VICKI DUNNE MLA (DEPUTY CHAIR), CAROLINE LE COUTEUR MLA


12 November 2019

Asked by Vicki Dunne MLA:

In relation to:

The ongoing feasibility study into Gugan Gulwan accommodation upgrades.

1. Could I have on notice a timetable of the discussions over just this term of the Assembly that have been had with Gugan Gulwan about their accommodation? I will not go back for probably the rest of the decade-just this term.

Rachel Stephen-Smith MLA: The answer to the Member's question is as follows:-

1. The ACT Government has been working with Gugan Gulwan Youth Aboriginal Corporation over a number of years to identify suitable accommodation options to meet its ongoing needs to deliver the range of services for Aboriginal and Torres Strait Islander young people and families. Meetings that have taken place with various directorates and agencies were not centrally recorded over this period. Discussions were held with Gugan Gulwan prior to the Feasibility Study commencing to consider the preferred options to be included in the study.

Representatives from the Community Services Directorate met with Gugan Gulwan Youth Aboriginal Corporation prior to a Feasibility Study of accommodation options being undertaken, to discuss scope and identify preferred options to progress. The Feasibility Study commenced on 27 June 2019. Meetings with Gugan Gulwan recorded as part for the Feasibility Study project were held on 2 August 2019, 3 October 2019 and 10 December 2019.

A number of other meetings have a Isa ace u rred during the period of the Feasi b ii ity Study in which current and future accommodation issues may have been discussed, but were not directly related to the Feasibility Study.


Signature: Date: t.3} 11..) ¥1

By the Minister for Aboriginal and Torres Strait Islander Affairs, Rachel Stephen-Smith MLA

Civic Square, London Circuit (GPO Box 1020) Canberra ACT 2601 T (02) 6205 0127 E [email protected] \V ,1'ww.parliament.act.gov.au





BEC CODY MLA {CHAIR), VICKI DUNNE MLA (DEPUTY CHAIR), CAROLINE LE C0UTEUR M LA


12 November 2019


In relation to:

MRS DUNNE: Is there any literature that you might point the committee to about the long-term operation of functional family therapy, not just in the ACT but elsewhere? Has there been research that would inform the committee about how it is going else where?.

Rachel Stephen-Smith M LA: The answer to the Member's question is as follows:-

Functiona I Family Therapy Child Welfare (FFT-CW) is an evidence-based program that specifically targets families with children and young people aged 0-17, at risk of entering the out of home care system and to support re-unification of a child or young person from care to family.

The FFT-CW model has been adopted in New South Wales., Victoria and the Australian Capital Territory.

The framework for FFT-CW provides the context for integrating and linking behavioural and cognitive intervention strategies to the specific circumstances and characteristics of each family. OzChild and Gugan Gulwan are supervised by FFT LLC based in the United States who originally developed the FFT model. OzChild travels to the United States to ensure the program is delivered true to the design of the model and that implementation is as intended. OzChild has a history of delivering evidence-based programs across Australia, including FFT in Victoria and New South Wales.

Evaluation has been conducted on families in New York City accessing FFT-CW against a comparison group of families involved in child protection who did not have access to FFT-CW. The Evaluation of the families engaged with FFT-CW, when compared with families not accessing FFT-CW, demonstrated:

• higher rates of meeting intervention goals;

• fewer transfers to another provider for more services at case closure when family violence, mental health and/or prior allegation risk factors were present;

• intervention by child protection services was greatly reduced;

Civic Square, London Circuit (GPO Box 1020) Canberra ACT 2601 T (02) 6205 0 l27 E [email protected] W www.parliamenl.acl.gov.au

Pr in led on I 00% recycled paper



STANDING COMMITTEE ON HEALTH, AGEING AND COMMUNITY SERVICES BEC CODY MLA (CHAIR), VICKI DUNNE MLA (DEPUTY CHAIR}, CAROLINE LE COUTEUR M LA

• fewer FFT-CW families required service after 12 months; and • children were more likely to be returned home quicker.

Further information on FFT LLC can be obtained at www.fftllc.com/.


Signature: Date: 2,. } 1 "l- , , 41:\

By the Minister for Children, Youth and Families, Rachel Stephen-Smith MLA

Civic Square, London Circuit (GPO Ilox 1020) Canberra ACT 2601 T (02) 6205 0127 E [email protected] W www.parliamenl.act.gov.au

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BEC CODY M LA {CHAIR}, VICKI DUNNE M LA (DEPUTY CHAIR), CAROLINE LE COUTEUR M LA


12 November 2019

Asked by Vicki Dunne M LA:

In relation to:

Temporary accommodation for children in care.

1. For the information of the committee, one of the things that you could perhaps provide on notice would be: in the reporting period, how many times was commercial motel-style accommodation used as housing, and what is:

a. the average length of stay, b. the shortest stay; and c. the longest stay in the reporting period?


1. In 2018-19, there were four occasions relating to five young people (one sibling group of two children) where a carer has provided care in a motel or serviced apartment. All circumstances were short term arrangements.

a. the average stay was six nights; b. the shortest stay was one night; and c. the longest stay was 15 nights.


Signature: Date: ~} 1')...) \~


Civic Square, London Circuit (GPO Rox J 020) Canberra ACT 2601 T (02) 6205 0127 E [email protected] W www.parliament.act.gov.au

Printed on l 00% recycled paper



STANDING COMMITTEE ON HEALTH, AGEING AND COMMUNITY SERVICES BEC CODY MLA (CHAIR), VICKI DUNNE MLA .(DEPUTY CHAIR), CAROLINE LE CO UTE UR MLA


12 November 2019

Asked by Elizabeth Kikkert MLA:

In relation to:

The spiritual centre at Bimberi Youth Justice Centre

1. MRS KIKKERT: Is it used regularly?

Rachel Stephen-Smith MLA: The answer to the Member's question is as follows:

1. Bimberi Youth Justice Centre does not maintain data on utilisation of the spiritual centre.

The spiritual centre is a multipurpose area which can be utilised by young people as requested. Each young person's spiritual needs are identified on an individual basis. For young people connected to religious communities, they are encouraged to maintain these connections while in custody and can access the spiritual centre, should they wish to do so. Accordingly, the regularity of use depends on the needs and requests of the young person at any given time.


Signature: Date: >< J 1 ' \ \C\





FOR THF, AUSTRALIAN CAPITAL TERRITORY


BEC CODY MLA (CHAIR), VICKI DUNNE MLA (DEPUTY CHAIR), CAROLINE LE C0UTEUR MLA

Inquiry into referred 2018-19 Annual and Flnanclal Reports ANSWER TO QUESTION TAKEN ON NOTICE

12 November 2019

Asked by Bee Cody MLA:

ln relation to:

THE CHAIR: How many incidents have occurred in the reporting period that have caused injury to staff and how many were caused by young people?


As reported in the Bimberi Headline Indicators Report tabled in the Assembly on 17 September 2019, a total of 14 assaults occurred during 2018-19.

Following an incident of assault at Blmberi Youth Justice Centre, all young people and staff are offered medical assistance.

All staff assaulted by a young person are required to complete a Riskman report which identifies injuries and treatment. As a Riskman report does not define the purpose of completing the report, the Community Services Directorate is unable to provide specific data relating to the number of staff who have required first aid or medical treatment as a result of an assault, because to do so would require a manual review of all Riskman reports for the year and would be an unreasonable diversion of resources.

As provided in Question on Notice 2702, the number of staff who made a workers' compensation claims in 2018-19 was 12. Of these, 10 claims resulted in medical treatment or related expenses. It should be noted that basis for these claims are varied and not only related to assaults.


Signature: Date: ~ \ ''\. ) \ ~


Civic Square, London Circuit (GPO Box 1020) Canberra ACT 2601 T (02) 6205 0127 E [email protected] W www.pa1Iiament.act.gov.au





Minister for Women




l 1' 0R THE AUSTRALIAN CAPITAL TERRITORY


BEC CODY MLA (CHAIR), VICKI DUNNE MLA {DEPUTY CHAIR), CAROLINE LE COUTEUR MLA


12 November 2019


In relation to:

The operation and data held by the ACT Diversity Register.

1. How many individuals on the Register have found positions on boards and committees as a result of being on the Register?

2. What is the break-up of numbers by government and non-government boards and

committees?

Yvette Berry: The answer to the Member's question is as follows:-

L The Diversity Register {the Register) is one mechanism for people with an interest in joining a board

or committee to registerthat interest. The Register is additionally a portal for boards and committees

to advertise vaca·ncies. The Register does not record, nor require people to disclose, which boards

they go on to join - nor does it require committees to disclose whether they use the Register to fill an

appointment. ·

2. The Diversity Register does not record the requested data.

Approved for circulation to the Standing Committee on Health, Ageing and Community Services - -.....

)

Signature (~~ ~ Date: IS \ 11\ \ q

By the Minister for Women, Yvette Berry ___ _)

Civic Square, London Circuil (GPO Box 1020)Canbcrra ACT 2601 T (02) 6205 [email protected]





BEC CODY MLA (CHAIR), VICKI DUNNE MLA(DEPU1YCHAIR), CAROLINE LE C0UTEUR MLA


12 November 2019

Asked by Vicki Dunne MLA and Mark Parton MLA:

In relation to:

The Public Housing Renewal Program.

Regarding new dwellings in Mawson, Weston Creek and Monash;

1. what was the Unit cost per each housing type in each development;

2. was delivery for each development was on budget (what was allocated and what was spent}; and

3. is the land cost factored into the budget allocation for each development?


1. The construction contract cost per unit for each of the identified developments was: a. Chapman, Section 45 - $406,733; b. Holder, Section 21 - $406,449; c. Mawson, Section 36 - $513,829; d. Monash, Section 20 - $358,331; e. Monash, Section 56 - $327,829; and f. Wright, Section 29 - $379,486.

Costs associated with the unit price also include site servicing costs and additional landscaping costs which were provided in response to community consultation and ACAT requirements.

2. The developments were delivered within budget. Funding for replacement dwellings delivered through the Public Housing Renewal Program was provided through six separate business cases and it is anticipated efficiencies in the proximity of$60 million will be returned to budget on completion of the program.

3. The approved business cases were inclusive of the land cost, development costs, tenant relocations and sales costs.




FOR THE AUSTRALIAN CAPITAL TERRTTORY


BEC CODY MLA (CHAIR), VICKI DUNNE MLA {DEPUTY CHAIR), CAROLINE LE COUTEUR MLA


Signature: ---==~- Date:

By the Minister for Housing and Suburb velo..m: , vette Berry

Civic Square, London Circuit (GPO Box 1020) Canberra J\CT 2601 T (02) 6205 0127 J<: [email protected] W www.parliament.act.gov.au



FOR THE AUSTRALIAN CAI'ITAL TERRITORY

STANDING COMMITTEE ON HEAL TH, AGEING AND COMMUNITY SERVICES

BEC CODY MLA (CHAIR), VICKI DUNNE MLA (DEPUlY CHAIR), CAROLINE LE COUTEUR MLA


12 November 2019


In relation to:

Complaints against tenants.

For the reporting period,

a. how many were resolved with a satisfactory outcome, that is, where everyone walked away feeling that they had had a good hearing; and

b. how many of these complaints were by tenants?


A. Housing ACT seeks to respond to all complaints within 28 days of receipt. Housing ACT does not survey the satisfaction of complainants but one measure of satisfaction is the number of complaints that are escalated to external agencies. ln 2018-19, from a total of 2223, only 16 Housing ACT complaints were referred to the Human Rights Commission, the Ombudsman's Office or to the Community Services Directorate's Quality Complaints and Regulation team.

B. During the reporting period Housing ACT received 1,073 complaints from public housing tenants.

Approved for circulation to the Standing Comr:nittee on Health, Ageing and Community Services

Signature:

By the Minister for Housing and Suburban Development, Yvette Berry

Civic Square, London Circuit (GPO Rox l 020) Canberra ACT 2601 T (02) 6205 0127 E [email protected] W www.parliamcnt.act.gov.au

Printed on 100% r~cycle<l paper


FOR THI<: AUSTRALIAN CAl'ITAL TERRITORY

STANDING COMMITTEE ON HEALTH, AGEING AND COMMUNITY SERVICES BEC CODY MLA (CHAIR), VICKI DUNNE M LA (DEPUTY CHAIR), CAROLINE LE COUTEUR M LA



In relation to:

Complaints about tenants.

How many tenants:

a. received counselling; and

b. how many were moved?

12 November 2019


A. Housing ACT does not have any quantitative records of tenants receiving formal counselling in relation to complaints.

However, when a complaint is received it is investigated and, as necessary, appropriate action is taken. This may range from a telephone call with the tenant, the offer of support or access to services, or referral to the Conflict Resolution Service which tries to build the capacity and capability of neighbours to resolve disputes amicably.

When required, action is taken in accordance with the Residential Tenancies Act 1997. This may result in the issuing of a notice to remedy or a notice to vacate to a tenant.

B. All tenant movements occur as a result of: • a request from the tenant;

• changes in the household circumstances or composition that means a current property is no longer suitable;

• a management initiated transfer (e.g. when there is a need to undertake renovations or repairs to a property or the sale of the property); or

• decisions of the ACT Civil and Administrative Tribunal.

Complaints may be a factor considered as part of these processes but it is not possible to state how many tenants were moved as a result of a complaint.

Civic Sqllatc, 1.ondon Circuit (GPO Rox I 020) Canberra ACT 2601 T (02) 6205 0127 E [email protected] W www.parliament.act.gov.au

Printed on I 00% recycled' paper


FOR THE AUSTRALIAN CAPrTAL TERRITORY

STANDING COMMITTEE ON HEALTH1 AGEING AND COMMUNITY SERVICES

BEC CODY MLA (CHAIR}, VICKI DUNNE MLA (DEPUTY CHAIR), CAROLINE LE COUTEUR MLA


Signature:

By the Minister for Housing and Suburban Deve opment, Yvette Berry

Civic Squfile, London Circuit (GPO Box 1020) Canberra ACT 2601 T (02) 6205 0127 E [email protected] Wwv.w.parliament.act.gov.au

Printed on I 00% recycled pup~r



STANDING COMMITTE~ ON HEALTH, AGEING AND COMMUNITY SERVICES

BEC CODY MLA {CHAIR), VICKI DUNNE M LA (DEPUTY CHAIR), CAROLINE LE C0UTEUR M LA


12 November 2019

Asked by Elizabeth Kikkert MLA:

In relation to:

The rollout of ACT Government family violence frontline worker training.

Detailed break-up of the $2.831 million spend over four years-what the money is being spent on?


The funds allocated in the 2019-20 Budget will be used to finalise the design and testing of the ACT Government Domestic and Family Violence Training, deliver the training and evaluate the impacts ofthe training. The package of training includes: Foundation Training (staff}, Foundation Training (managers}, and for front line staff requiring more targeted and intensive training, Tier 1 and Tier 2 Training depending on their role.

Each Directorate has been allocated funding to deliver the training to their workforce as set out in the following table from Budget Paper 3: Budget Outlook. Table A shows the new allocation of funds from the 2019-20 budget, broken down by Directorate. Table B shows the total budget over the forward estimates which includes Community Services Directorate funds reprofiled from 2018-19, a total budget of $2.831 million.

The funding for the Community Services Directorate includes funding for the Office of the Coordinator General for Family Safety to:

• develop the training content; • develop tools and resources and update the content as required;

• establish and maintain the specialist whole of government domestic and family violence training panel to support consistent delivery of the training by directorates;

• monitor and report on the delivery of the training strategy; and • develop an evaluation framework and conduct an evaluation.

Civic Square, London Circuit (GPO I3ox 1020) Canberra ACT 2601 T (02) 6205 0127F,committces@pal'liament.acl.gov.auWwww.parliament.act.gov.au


LEGISLATIVE ASSEMBLY QTONNo.1

FOR THE AUSTRALIAN CAPITAL TF.RRTTORY


BEC CODY M LA (CHAIR), VICKI DUNNE M LA (DEPUTY CHAIR), CAROLINE LE C0UTEUR M LA

Table A 2019-20 Budget Paper No. 3 pp98

Safer Families Initiatives

Training ACT Government frontline workers to respond to family violence

2019-20 2020--21 2021-22 2022-23 Total $'000 $'000 $'000 $'000 $1000

community Services Directorate - 196 186 168 159 709

Expenses

Chief Minister, Treasury and 96 5 0 0 101

Economic Development

Directorate - Expenses Education Directorate - Expenses 6 140 67 68 281

Environment, Planning and 5 0 1 0 6

Sustainable Development

Olrectorate - Expenses

Health Directorate - Expenses 216 2.97 296 300 1,109

Justice and Community Safety 58 58 26 26 168

Directorate- Expenses Transport canberra and City 60 14 14 14 102

Services Di recto rate - Expenses

Offset - Exeense 637 700 571 567 2r476

Total Expenses. 0 0 0 0 0

Table B 2019-20 Budget Paper No. 3 pp423

Table J.2: Safer Families initiatives in the 2019-20 Budget

2019-20 2020-21 2021-22 2022-23

Safer Families Initiatives Budget Estimate Estimate Estimate

$'000 $'000 $'000 $'000

Safer Families -Training ACT Government frontline 992 700 572 567 workers to respond to family violences

·' This initiative includes $355,000 in 2019-20 that has been reprofiled from 2018"19.

Total

$'000

2,831

Civic Sqmire, London Circuit (GPO Hox 1020) Canberra ACT 2601 T (02) 6205 01~7 F, [email protected] W v..-ww.padiamenl.act.gov.au


LEGISLATIVE ASSEMBLY QTON No, 1



BEC CODY MLA (CHAIR), VICKI DUNNE M LA (DEPUTY CHAIR), CAROLINE LE COUTEUR M LA

Approved for circulation to the Standin~ ttee on Health, Ageing and Community Services

Signature: Date: 9o/ I l j I'")

Civic Squnr~. London Circuit (GPO Box I 020) Canberra ACT 2601 T (02) 6205 0127 E [email protected] W www.parliament.act.gov.au



.FOR THE AUSTRALIAN CAPITAL TERRITORY


BEC CODY M LA (CHAIR), VICKI DUNNE MLA (DEPUTY CHAIR}, CAROLINE LE C0UTEUR M LA


12 November 2019

Asked by Caroline Le Couteur MLA:

In relation to:

NSW Australian Law Reform Commission {ALRC} report on Family Violence

1. Have all the recommendations from that report been completed?

Yvette Berry MLA: The answer to the Member's question is as follows:-

1. The funding in the Safer Families package for implementation of the ALRC report recommendations was used by the ACT Courts and Tribunal for implementation of the Family Violence Act 2016 (Act). The Act implemented 32 of the recommendations in the ALRC report.

In total, 73 of the 131 recommendations are complete. Many of the remaining recommendations made by the ALRC have been moved into other projects that have emerged since the ALRC report such as the response to the Royal Commission into Institutional Responses to Child Sexual Abuse.

Other recommendations involve more consistency and integration between jurisdictions and Commonwealth controlled issues such as the Family Court. The ACT continues to participate in national meetings to achieve these broader recommendations.

Approved for circulation to the Standin Committee on Health, Ageing and Community Services

Date: ;n\ I\ \ \')

Civic Square, I ,ondon Circuit (GPO Box I 020) Canberra ACT 2601 T (02) 62050127 F, [email protected] W www.parliament.act.gov.au

Printed on l 00% recycled paper

Standing Committee on Health, Ageing and Community Services

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Transcript of Standing Committee on Health, Ageing and Community Services