Standard Contract Forum 04 December 2008 14.00 Customer Suite, BT Centre, London
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. Standard Contract Forum 04 December 2008 14.00 Customer Suite, BT Centre, London. Standard Contract Forum 04 Dec 2008. AGENDA Introduction and Notes of Previous Meeting AIT Review Update Product Update SIA 2008 General Contract Review Special Phone Book Data Cleanse - PowerPoint PPT Presentation
Transcript of Standard Contract Forum 04 December 2008 14.00 Customer Suite, BT Centre, London
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Standard Contract Forum 04 December 2008
14.00Customer Suite, BT Centre, London
www.btwholesale.com
Standard Contract Forum 04 Dec 2008
AGENDA
1 Introduction and Notes of Previous Meeting
2 AIT Review Update
3 Product Update
4 SIA 2008 General Contract Review
5 Special Phone Book Data Cleanse
6 Review of New and Amended Schedules
7 Any Other Business
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Standard Contract Forum 04 Dec 2008
Keith Mitchinson
04 December 08
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AIT
Product enhancement: broader scope, more disciplined process
Began with 2002 Contract Review; negotiations with industry group (intermittently) thereafter; proposal finalised December 07; general industry consultation February (7 responses); redraft March/April; presented to industry group 23 April, SCF 24 April and in Interconnect Notification 121/08 (!4 May)
Supplemental agreements to all industry players in June
Vast majority have signed to Supplemental
Now finalising reference to Ofcom of rejecters and no-responses
Ofcom dispute target: 4 months for decision
Reminder of 6 months notice period before takes effect
TDM Products
Sean Hartley
VAT Recent VAT reduction has raised queries around NTS…
• BT Retail is passing on the benefit to consumers;
• Not maintaining prices and increasing “P”;
But
• NTNP designations “inclusive of value added tax”
• Terminators set the rates
• Need to consider future VAT changes
116xxx access codes
Pan-European codes for help lines
• Consultation ongoing
• Industry view
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Standard Contract Forum 04 Dec 2008
Keith Mitchinson
04 December 08
10
SIA General Contract Review
Generally following review process agreed for MSA
Consolidated list of CP/BT issues issued by BT
Liability
Force Majeure
Conduct of indemnified events
Changes to CPL
Hosted numbers
Retrospection of charges
Invoice disputes
SLGs
Warranties
Disputes
Material breach
Default Interest rate/Oftel Interest Rate
VIC charging
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SIA General Contract Review
Transfer Charging
Transitting calls to ported numbers
Responsibility for o/g own-route PSTN traffic
Generally progress going well – though running a little late
Many minor issues hopefully resolved
Some bigger issues awaiting progress in MSA discussions
Further discussion required and worthwhile
BT working on a consolidated draft of proposed changes to help highlight progress made, and unresolved areas
Otherwise next steps to be agreed
Will issue general update progress briefing to industry, and add to website
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Special Phone Book Datacleanse
Background on the Datacleanse
Datacleanse Briefing
Timescales
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Special Phone Book Datacleanse
What is Core Data?
•All listings entered on a DQ code (Main and Additional)
•Main DQ Listing1st listing on a telephone number
Appears on all directory products appropriate to entry typeAppears in local BT Phone Book if Ordinary entry type & Home
DQ
• Additional DQ ListingSubsequent listing(s) on a telephone number
Not extracted for Phone Book but may be added as an aid to search on other directory products
Can be created in “Home” or other (“Out of Area”) DQ
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Core Data – DQ Area Codes
Northern Ireland DQ 59
Plymouth, Cornwall, Isles of Scilly DQ 23
Devon DQ 22
Birmingham DQ 31
Highlands & Islands/NE Scotland DQ 55
NE/NW Wales DQ 49
Leeds DQ 41
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What is Chargeable Phone Book Data?
Any listing entered on OSIS with a PB code
Built with a PB code for an additional listing to appear in a specified Phone Book or ALL Phone Books
Typeface of listing can be changed to BOLD
A Header record can be built as SUPERBOLD
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Datacleanse Briefing
From April 5th 2009, BT Retail are changing their extract of Phone Book data, to include only:
DQ Main Listings
PB Listings
It will no longer include:
DQ Additionals
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Datacleanse Briefing
First Cleanse:
• Additionals with no Main• Duplicate Mains• PB with no supporting DQ Main• PB with XD/DQR Entry Types• Invalid PB Codes• DQ listings with a BOLD typeface
Second Cleanse
• DQ Additional Data – does the end user require a chargeable listing? If yes, a duplicate PB listing needs to be created on OSIS
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Recommended Timescales
First Cleanse:
• To action supplied list of affected listings before April 5th 2009
Second Cleanse
• DQ Additional Data – needs to be complete before the OSIS cut-off date for listings in each Phone Book (so clean-up programme can run up to March 2010)
• eg: if Liverpool Book cut-off is September 2009, to schedule those customer contacts before that date
• You need to opt-in your end users for a chargeable PB listing
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Standard Contract Forum 04 Dec 2008
Keith Mitchinson
04 December 08
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Standard Contract Forum 04 December 2008
SIA CONTRACT DOCUMENTATION
Annexes
• Annex A Planning & Operations
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Standard Contract Forum 04 December 2008
SIA CONTRACT DOCUMENTATION (Cont)
REVISED DOCUMENTS:
Schedules
• 01 ISI, Third Party ISI & IECs
• 104A BT International Outgoing Calls to Authorised Overseas Systems via the BT System (with BT Fixed
Volume Option)
• 130 Customer Sited Interconnect
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Standard Contract Forum 04 December 2008
SIA CONTRACT DOCUMENTATION (Cont)
DRAFT SCHEDULE :
• 225 Emergency Service (Fixed Emergency Calls, VOIP originated Emergency Calls, and Mobile Emergency Calls)
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Standard Contract Forum 04 Dec 2008
AOB
