Staff Handbook (Updated June 2015) Word Doc

7/26/2019 Staff Handbook (Updated June 2015) Word Doc

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Nordof-Robbins Music Therapy

Australia Limited

Staf Handbook


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Nordoff-Robbins Music Therapy Australia Staff Handbook and Code of Conduct (updated June 2!"# pa$e 2

Nordof-Robbins Music Therapy

Australia Limited

Nordof-Robbins Music Therapy Australia Ltd (NR) was ounded in 19!

to pro"ote the practice o creati#e "usic therapy$ trainin% and research&

NR is a non-pro't co"pany li"ited by %uarantee$ a re%istered charity and is

run by a oard o irectors drawn ro" business and the "usic industry&

NR is a "e"ber o the *nternational Trust o Nordof-Robbins centresbased in +n%land$ ,cotland$ ,A$ .er"any$ ,outh Arica$ Australia and New/ealand&

NR runs the .olden ,ta#e Music Therapy 0entre which was built in 221 onthe 3enrith ca"pus o the ni#ersity o 4estern ,ydney (4,)& The 0entrehas our unctions5

1. Music therapy clinics

6in%swood5 7#er 8: clients co"e to the 0entre e#ery wee; or

indi#idual or %roup "usic therapy&

!lenbrook" Hills and Nth #linic

$. Trainin%

The


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Nordoff-Robbins Music Therapy Australia Staff Handbook and Code of Conduct (updated June 2!"# pa$e %

o 4e will e"brace 0o""unity Music

o 7ur rand will re@ect our aspirations

o 4e will ha#e a National ootprint


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o Music B +ntertain"ent *ndustry will e"brace us

o 4e will partner as appropriate to dri#e %rowth

o 4e will train hi%h Cuality RMT=s B 0o""unity Musicians

o 4e 4*LL be sustainable within years

o 4e will be the preerred e"ployer or Music Therapists

o 4e will ha#e a best practice %o#ernance "odel B ener%etic oard

,orkin% at the !olden Sta+e Music Therapy #entre

'penin% hours

The 0entre is open or business Monday D riday &82a" D :&22p"&,essions so"eti"es ta;e place outside business hours&

!eneral security

To ;eep the 0entre a secure and sae en#iron"ent please note5

,tudents$ Eolunteers and #isitors need to si%n in and out in the

re%ister at reception&

This boo; will be reerred to in case o an e"er%ency e#acuation&

The ront doors should only be let on auto"atic when so"eone is inthe ad"inistrators oFce

The ;itchen door should not be let propped open

At the end o the day portable eCuip"ent e&%& laptops$ ca"eras

should be put in the store roo"&

* sta or students are lea#in% the 0entre ater dar; it is

reco""ended that stafGstudents brin% their car up to the 0entre car

par;&

At wee;ends the ront doors should be ;ept loc;ed when wor;in% alone

or with others&

mer%encies

*n the e#ent o a 're or other e"er%ency$ the 3ractice Mana%er will ollow this

procedure5

1&0all the +"er%ency ,er#ices5 222

&0all ,ecurity on +Ht5 !81 or car unit on 822

8&The ad"inistrator needs to5


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- +nsure that all doors and windows are closed but not loc;ed

- +nsure that those persons bein% e#acuated do so in an orderly "anner

- +nsure that others bein% e#acuated aid any person with a disability

- +stablish that your area o responsibility has been cleared


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!&+nsure all persons e#acuate

the 0entre #ia5

a) +HitGront oors

b) +HitGac; oor

A copy o the e#acuation plan is located on the ront door$ in the staroo" and in the ;itchen& +ach staf "e"ber has a copy o thise#acuation plan&

:&The Ad"inistrator records the na"es o all persons and %ets authorityro" the e"er%ency ser#ices or security beore re-enterin% the 0entre&

irst

Aid

,hould there be any accident$ inIury or loss it "ust be reportedi""ediately to the 3ractice Mana%er * possible$ a state"ent ro" the

person concerned at the ti"e should be obtained and the incident is reported

in the *ncident oo; by the "e"ber o sta concerned&

The 0+7$ 3ractice Mana%er and Jead o 0linic 7perations are trained in 'rstaid and there is a irst Aid ;it in the "ana%er=s oFce&

Hy%ie

ne

*n case o soilin%$ wettin% or other spills in the therapy roo"s there is ane"er%ency cleanin% ;it under the ;itchen sin;&

*t is the responsibility o the therapist to clean up beore

the neHt session&

Therapists are responsible or wipin% and disinectin% piano ;eys$ beater

heads etc with the antiseptic wipes pro#ided& Jorn "outhpieces should be

cleaned with a Milton solution&

/reaka

%e

All brea;a%es or da"a%e "ust be reported to the 3ractice Mana%er& Anybro;en %lass or sharp obIects needin% disposal "ust be careully andappropriately disposed o to a#oid inIury&

'fice

e0uipment

The sta roo" co"puters and E copyin% eCuip"ent are or staf use&

+#eryone is responsible or ;eepin% the roo" tidy& +ach co"puter des;tophas an >MT? older which is a shared older& Therapists ha#e access to the

>RMTs? older&


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The 0entre=s co"puters are lin;ed with the 4, networ; syste" and

thereore all sta "ust co"ply with 4, policy on *T& * the *T depart"ent

at 4, belie#es that unethical or ille%al acti#ities ha#e occurred$

procedures will be ollowed in accordance with 4, policy&

Any proble"s encountered on co"puters should i""ediately be reerred tothe 3ractice Mana%er who "ay then approach the *T helpdes;&

se o) Screen /ased

0uipment

,creen-based tas;s should be or%anised so that brea;s ro" concentrated

acti#ity at the display screen are a#ailable throu%hout the day& 4or; should

be or%anised so that screen based tas;s are interspersed with other wor;&


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2nstruments and rooms

All therapists are responsible or %eneral tidiness o roo"s and basic

"aintenance& *nstru"ents should be returned to their place in the

wor;roo"s or storeroo" at the end o the session - or the end o the day&

irty dishes should be placed in the dishwasher&

Libra

ry

Music and boo;s in the library are or use by sta and students& Music canbe copied but not loaned out& oo;s can be borrowed and si%ned out in theLoans oo;

3hotoco

pier

The photocopier is there or use by sta as part o their wor;& 3ri#ate useshould be ;ept within reason and copies will be char%ed at 12c per sin%lecopy& There is a lo% boo; or pri#ate copies&

Smoki

n%

,"o;in% is prohibited on

ca"pus&

3arki

n%

3ar;in% at the 0entre is reser#ed durin% wor;in% hours or client=s use& Allstaf are responsible or their own par;in% on the ca"pus in accordance with4, char%es and rules&

mployment 3olicies and 3rocedures )or

staf and contractors

*t is the policy o NR to %rant eCual e"ploy"ent opportunity withoutre%ard to race$ a%e$ "arital status$ reli%ion$ %ender or national ori%ins&

3ersonal

details

7n Ioinin% the 0entre staf will need to %i#e personal inor"ation or their

3ersonal ata ile (ho"e address$ phone nu"ber$ a list o e"er%ency

contacts$ inor"ation relatin% to pay$ superannuation etc&) nless the

0entre is le%ally co"pelled to di#ul%e it$ this inor"ation will be ;ept

conidential&

3ayArran%ement

s


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,alaries or ees are paid by direct deposit to a no"inated ban; account&0han%es in ban;in% arran%e"ents should be directed to the 3racticeMana%er& Two wee;s should be allowed or redirection& All staf "ust sub"itortni%htly ti"e-sheets on a 4ednesday beore 12a" in order to be paid&0ontract therapists need to sub"it an in#oice on a 4ednesday beore12a" in order to be paid&

4res

s

All staf should dress to "aintain a proessional i"a%e

o the 0entre&

#ontract and 3osition

description

+ach "e"ber o staf recei#es a contract and Iob description outlinin% theirter"s and conditions o e"ploy"entGen%a%e"ent&

3robationary

period

New e"ployeesGcontractors co"plete a probationary period outlined

in their contract&


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Absences

*n the e#ent o absence throu%h illness the 3ractice Mana%er or Jead o0linic 7perations should be noti'ed as soon as possible&

a) 0ontractors

Absence ro" duties$ or"s are a#ailable in the RMT des;top older&

b) +"ployees

All e"ploy"ent will co"ply with the air 4or; Act 229& or details see5

http5GGwww&wa&%o#&au

Annual

Lea+e

Me"bers o sta are entitled to ! wee;=s annual lea#e or pro-rata in

accordance with the National +"ploy"ent ,tandards (N+,)& Lea#e is

appro#ed by the 0+7&

3ersonal5carers5compassiona

te Lea+e

The 0entre "ay reCuest e#idence o illness or accident& A doctor=s

certi'cate "ay also be reCuested where there is a history o re%ular

absence& +ntitle"ent to such lea#e is in accordance with the N+,&

Lon% Ser+iceLea+e

Lon% ser#ice is in accordance with the ,tate Lon% ,er#ice Lea#e Act19:: No 8 or subseCuent a"end"ents& Lon% ser#ice lea#e isa#ailable ater an unbro;en e"ploy"ent period o 12 years&

#ommunity Ser+ice

Lea+e

Applications or lea#e or should be discussed with the 0+7& Me"bers ostaf called or Kury ,er#ice should notiy the$ 0+7 and the 3ractice

Mana%er i""ediately&

3arental

Lea+e

,ee air 4or; Act 229& http5GGwww&wa&%o#&au

and the N+,&

Lea+e ,ithout 3ay

Applications or lea#e without pay should be discussed with the 0+7&

Study Lea+e or Lea+e to attend pro)essional de+elopment
http://www.fwa.gov.au/http://www.fwa.gov.au/http://www.fwa.gov.au/http://www.fwa.gov.au/


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Applications or study lea#e or lea#e to attend proessionalde#elop"ent will be at the discretion o the 0+7&

3er)ormance Re+ie6

All sta "e"bers and contractors recei#e a 3eror"ance Re#iew annually

A copy o the re#iew or" is in the MT shared older&


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2nsuran

ce

a) 3roessional inde"nity

insurance

3roessional inde"nity insurance or "usic therapists is the responsibility

o each indi#idual RMT as a condition o e"ploy"entGen%a%e"ent&

b) 4or;ers

0o"pensation

All stafGcontractors are co#ered by wor;ers co"pensation bene'ts$irrespecti#e o salary in accordance with the 4or;er=s 0o"pensation Actapplicable in New ,outh 4ales&

All accidents which occur durin% wor;in% hours or$ where applicable

under ,tate le%islation$ accidents on the Iourney to or ro" wor;$ will

be considered or wor;ers co"pensation& Thereore sta is reCuired to

%i#e notice o any wor;-related inIury to the 0+7 or 3ractice Mana%er as

soon as practicable ater an inIury occurs$ to be recorded& A report "ay be

sent to the insurer re%ardless o whether a wor;ers= co"pensation clai" is

to be lod%ed& This protects sta "e"ber=s ri%hts$ as so"e "inor inIuries

"ay de#elop into "ore co"plicated inIuries&

Any absence on wor;ers co"pensation "ust be co#ered by a certi'cate

issued by a Cualiied "edical practitioner and a certi'cate authorisin% areturn to wor;&

* staf ha#e been unable to wor; or 1 wee;s or "ore and ha#e anaccepted wor;ers co"pensation clai"$ a return to wor; plan will bede#eloped&

*nsurers will usually accept certi'cates and accounts ro" a "edical

practitioner or a public hospital but they reser#e the ri%ht to reer cases to

their own "edical practitioner or specialist "edical practitioner&

3ublic liability

insurance

3ublic liability insurance is principally to co#er NR a%ainst clai"s by

"e"bers o the public a%ainst accidents in#ol#in% inIury or loss& ,hould a

client$ carer or other #isitor ad#ise staf o any accident$ inIury or loss$ it

"ust be reported i""ediately to the 3ractice Mana%er who will ad#ise the

0+7& * possible$ a state"ent ro" the person concerned at the ti"e

should be obtained and the incident is reported& This state"ent can be

#erbal but should be written down i""ediately in the *ncident oo; by the"e"ber o sta concerned&


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Therapy e0uipment

insurance

This policy insures the therapy eCuip"ent owned by NR or use both at

the 0entre and or outreach proIects$ includin% tra#el to and ro" the 0entre

or outreach&

,o"eti"es therapists use their personal instru"ents as part o their wor;&

3lease note that the 0entre=s insurance does not speci'cally co#er

instru"ents other than those belon%in% to NR& *t is reco""ended that RMTs

do not brin% #aluable instru"ents to the 0entre as NR cannot be

responsible or their da"a%e or loss&

Resi%nat

ion,ta who wish to ter"inate their contract are reCuired to do so in writin%with appropriate notice in accordance with their contract o e"ploy"ent oren%a%e"ent&

#on)lict

Resolution

Many wor;place disputes arise ro" unintentional "isco""unication or

"isunderstandin%& NR encoura%es sta to atte"pt to reconcile diferences

directly and inor"ally&


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#ompla

ints

NR ai"s

to5

a& create a wor;in% and learnin% en#iron"ent where all "e"bers osta are treated with di%nity$ courtesy and respect

b& pro#ide an efecti#e procedure or co"plaints based on theprinciples o natural Iustice

c& treat all co"plaints seriously and in a sensiti#e$ air$ ti"ely and

con'dential "anner

d& ta;e i""ediate action to resol#e the co"plaint

e& %uarantee protection ro" any #icti"isation or reprisals

& pro"ote appropriate standards o conduct at all ti"es

Se7ual

Harassment

NR is co""itted to ensurin% that its wor; and learnin% en#iron"ent is

ree ro" seHual harass"ent$ that seHual harass"ent will not be tolerated

under any circu"stances that action will be ta;en a%ainst any sta "e"ber

or student who breaches this policy&

,eHual harass"ent is any unwanted$ unwelco"e or unin#ited beha#iour

o a seHual nature which "a;es a person eel hu"iliated$ inti"idated or

oended& ,eHual harass"ent can ta;e "any diferent or"s and "ay

include physical contact$ #erbal co""ents$ Io;es$ propositions$ the display

o ofensi#e "aterial or other beha#iour which creates a seHually hostile

wor;in% or learnin% en#iron"ent& ,eHual harass"ent can occur between "en

and wo"en wo"en and other wo"en and "en and other "en&

!rie+ance3rocedure

*t is NR policy to deal with a co"plaint Cuic;ly and airly& A co"plaint o

any ;ind should be brou%ht to the attention o the staf "e"ber=s

"ana%erGsuper#isor or the 0+7& The "ana%erGsuper#isor will ta;e steps to

resol#e the co"plaint with the parties concerned& * this is not possible then

a "ediation process will be ofered&

To initiate the "ediation process$ a sta "e"ber should 'le a written

state"ent with the 0+7& The state"ent should contain the ollowin%5

A description o the parties in#ol#ed


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A brie narrati#e o the condition %i#in% rise to the dispute$includin% acts alle%ed

A state"ent o the re"edy sou%ht

A state"ent o inor"al atte"pts at resolution

The 0+7 will either conduct a "ediation session or$ at the reCuest o

those in#ol#ed$ will arran%e or "ediation by an i"partial outside party$ by

whose assistance those in dispute will see; a "utually acceptable

resolution in the interests o all parties and NR& * "ediation does not

produce satisactory resolution within thirty calendar days$ the "ediation

process will be dee"ed to ha#e ailed&

* "ediation ails$ the 0+7 will reer the "atter to the oard o irectors and$to%ether with the oard$ will decide upon a course o action&


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4isciplinary 3rocedure

*n the e#ent o a disciplinary action relatin% to either standard o wor;or proessional beha#iour$ the ollowin% procedure will be ollowed5

1& 7ne #erbal warnin% by the "ana%erGsuper#isor& The warnin% will

speci'cally indicate where a sta "e"ber=s peror"anceGbeha#iour is

inadeCuate and possible re"edies "ay be su%%ested& * there are

reasons pre#entin% the sta "e"ber ro" i"pro#in% their

peror"ance$ they will be discussed to allow appropriate action to be

ta;en&

& Ater consultation$ i the situation still persists$ a or"al warnin% will

be issued by the 0+7& The warnin% will be issued in writin% in a or"al

"eetin% with the 0+7 and the rele#ant "ana%erGsuper#isor& The"e"ber o staf will be reCuired to endorse receipt o the warnin%& The

warnin% will be placed on the con'dential e"ploy"ent 'le and

retained&

8& A plan to assist the e"ployee to address the issues relatin% to the

written warnin% will then be or"ulated and re%ularly re#iewed&

!& A second written warnin% will be issued i the proble" persists or

reoccurs ollowin% the sa"e procedures as step & A%ain$ the staf

"e"ber will be reCuired to endorse receipt o the warnin%&

+ach circu"stance will be assessed indi#idually& *n so"e cases ailure

to i"pro#e ater the written warnin% "ay lead to dis"issal& * the

0entre decides that a "e"ber o staf is to be dis"issed they will be

%i#en an opportunity to %i#e an eHplanation deendin% the"sel#es in

a "eetin% with both the i""ediate super#isor and the 0+7& They

are entitled to ha#e so"eone support the" at this "eetin%&

#ontinuin% 3ro)essional 4e+elopment )or therapistsThe AMTA reCuires all RMT=s to underta;e 0ontinuin% 3roessional

e#elop"ent (03) as part o on%oin% re%istration& The ollowin% is based

on their 03 ra"ewor; see www&aus t "ta&or%&au&

NR supports 03 throu%h

3roessional super#ision

4or;shops

,taf "eetin%s

7pportunities or co"posin%$ writin%$ publishin% and %i#in% tal;s orpresentation on "usic therapy writin% about "usic therapy etc&
http://www.austmta.org.au/http://www.austmta.org.au/http://www.austmta.org.au/


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0ontinuin% 3roessional e#elop"ent or Ad"inistration staf

Apart ro" the annual peror"ance re#iew NR encoura%es staf to attend

se"inars$ wor;shops and trainin% connected to their wor;&


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Nordoff-Robbins Music Therapy Australia Staff Handbook and Code of Conduct (updated June 2!"# pa$e !

3olicy on dealin% 6ith #hallen%in%

/eha+iour at the #entre

#hallen%in%

beha+iour

As part o the wor; o the 0entre we "ay eHperience dificult challen%in%beha#iours& 0lients co"e to us because o a need D oten this is a

disability but not always by any "eans& 0hallen%in% beha#iours can

include5

Jead ban%in%

,el har"

itin%

A%%ression

Threatenin% beha#iour ,crea"in% and shoutin%

,eHually inappropriate beha#iour

Jittin%Gthrowin% instru"ents

0ausin% or threatenin% da"a%e

As part o our "usic therapy trainin% in lectures and on place"ent we

all hopeully learn so"ethin% about "ana%in% diFcult beha#iours and

what their causes are& As RMT=s at the 0entre we continue learn on the

Iob and can brin% issues to super#ision& The ollowin% policy has been

or"ulated as a policy or the 0entre and its staf&

/eha+iour

Mana%ement

*n the e#ent o an incident in#ol#in% a client=s a%%ression$ or se#ere

challen%in% beha#iour which poses a serious threat$ the para"ount

consideration is the saety o the client$ other clients$ 0entre sta and any

others in the #icinity&

The ollowin% %uidelines co#er any e#ent where an incident occurs within the0entre buildin% or i""ediate surrounds&

This docu"ent also applies to the "ana%e"ent andGor re"o#al o anyunwanted person on the pre"ises&

4e8nition o)

/eha+ioural Risk

A client or #isitor could be assessed as posin% a ris; i eHhibitin% one or

"ore o the ollowin% beha#iour on the 0entre pre"ises5

Eerbal abuse$ #erbal a%%ression$ #erbal threats directed at others


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Nordoff-Robbins Music Therapy Australia Staff Handbook and Code of Conduct (updated June 2!"# pa$e !!

3hysical a%%ression or threats o physical a%%ression towards others$or towards 0entre property

Actual physical assault on another person or da"a%e to property

,el-har"in% beha#iour

+Hhibitionist or other inappropriate beha#iour

+#idence o intoHication by alcohol or under the in@uence o another

substance


20/28

/eha+iour

mana%ement plans

,trate%ies to Mini"ise

Ris;1) 3rior to the client attendin% the 0entre$ ensure that potentially

a%%ressi#e andchallen%in% clients are noted$ screened at point o reerral& Reerralsshould disclose5

a& beha#ioural issues

b& possible ris;s to sel or othersc& established strate%ies or beha#iour "ana%e"ent

) 0lient inor"ation should be re%ularly updated (on a ter"-by-ter"

basis)

8) The reerrin% or%aniationGpri"ary carer has duty to inor" the0entre o anysi%ni'cant or recent e#ents$ includin% beha#ioural incidents$chan%es in "edication re%i"e$ routine$ etc

!) +nsure that therapists and attendin% 0entre staf are aware orele#ant ornewinor"ati

on

#ontainin% and Mana%in% 2mmediate Threat

1) 4atch or si%ns o escalation in client "ood or de"eanour& ,i%ns "ayinclude5

id%etin%

Restlessness

A%itation

0han%es in eHpression$ tone o #oice

Any other si%ns o anHiety or tension

e aware o any tri%%erin% e#ents and ta;e steps to a#oid the" orpre#ent the" escalatin%

Also be aware that a state o hei%htened "ood and potentiala%%ression "ay occur rapidly and without ob#ious tri%%ers& At thispoint$ ;eepin% cal" and pro#idin% reassurance "ay be adeCuate inpre#entin% urther "ood escalation& ,pea; clearly and concisely& Theclient "ay respond positi#ely to bein% re"o#ed ro" the roo"$ orbuildin%& This also "ini"ies ris; to others&

) *n the e#ent o possible hei%htened "ood leadin% to a%%ression$ or

abusi#e beha#iour$ ensure that other personnel are "o#ed cal"ly and

Cuic;ly away ro" the perpetrator& This "ay be to the tutorial roo"$ or

outside the buildin%&


21/28

8) Atte"pt to contain any potential ris; by closin% doors to other roo"sand eHits where possible$ and pre#entin% other personnel ro" enterin%the i""ediate #icinity&

!) The ser#ice pro#ider or person responsible or the pri"ary care oclient should be contacted in the e#ent that the acco"panyin%carerGeducator is unable to do so&

:) 0entre sta should not atte"pt to physically restrain the client$ but in

the e#ent o sel- har"$ the client should not be let alone& 0a"pus

security "ay need to be alerted in instances where physical restraint

is necessary to pre#ent urther har"&

) ,hould the threat o #iolence and physical har" to 0entre personnelbe assessed as hi%h$ ollow e#acuation plans and lea#e the buildin%

) *n the case o a suspicious person enterin% or atte"ptin% to enter the

pre"ises$ 4, ca"pus ,ecurity should be alerted i""ediately& Nosta "e"ber should be let alone with such a person& Note5 ,ecurityshould be ad#ised e#en i the person has #oluntarily let the pre"ises&4, ,ecurity epart"ent phone no5 !8 2!81 or eHt no5 !81 carunit no5 !8 2822 or eHt no5 822&


22/28

3ost-2ncident Response

6ill include

1) A debrie'n% or all afected staf

) A critical *ncident Record to be co"pleted& The ori%inal to

be held by 4JB,representati#e$ and a copy to be placed on client 'le

8) The 4, 7ccupational Jealth and ,aety Report also to beco"pleted and %i#en to 4JB, representati#e&

!) Reerral or counsellin% will be "ade by 0entre Mana%e"ent or 7JB,representati#e i necessary&

:) 0ontinue to "onitor sta "e"ber and any other personnel who "aybe afected by the incident&

) 0entre "ana%e"ent has the ri%ht to reuse the client urtherser#ices$ or to suspendser#ices until satis'ed that ris; o urther incident in no lon%er hi%h&

) +nsure that staf ha#e access to inor"ation necessary to the ris;"ana%e"ent process(e% rele#ant client inor"ation$ irst Aid oFcer$ 4JB, policy andrepresentati#e$ reportin% process)

) All incidents will be re#iewed by 0entre "ana%e"ent$ so that causesand contributin%actors "ay be identi'ed with a #iew to pre#entin% urther occurrences&

,orkin% 6ith students

and +olunteers

All "e"bers o sta who ha#e contact with the >Master o 0reati#e Music

Therapy? students at the 0entre "ust beha#e ethically and proessionally&

The ANR 0ode o +thics details what is eHpected in the relationship

between lecturers$ super#isors and students&

4or;in% with #olunteers should be conducted with proessionalis" and

sensiti#ity and awareness o the #olunteer=s a%e$ eHperience and reason or

#olunteerin%& Those wor;in% with #olunteers should "aintain liaison with the

3ractice Mana%er&

,ork Health

and Sa)ety

The ollowin% is the 4or; Jealth and ,aety 3olicy or the 0entre& This

policy state"ent is elaborated by a detailed set o procedures which can

be ound on the NR shared older& The sta 4J, representati#e is the

3ractice Mana%er$ renda ,i""onds&

,HS 3olicy

Statement


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Nordof-Robbins Music Therapy Australia Li"ited is co""itted to

protectin% the health and saety o all our staf at the 0entre and to

pro"otin% the hi%hest practicable standard o occupational health and

saety within the 0entre and to ensure co"pliance with the le%islation and

associated re%ulations$ standards and codes o practice or occupationalhealth and saety$ in order to pro#ide the necessary direction and

support to ensure the 0entre "eets its responsibility and

accountabilities under the reCuire"ents o the wor; health and saety

le%islation and associated re%ulations and to pro#ide clear %uidelines or all

who "a;e use o the 0entre (,taf$ +"ployees$ 0onsultants$ 0lients and

their carers$ students and all other #isitors)&


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*n conIunction with this policy$ a series o procedures and pro%ra"s on

speci'c saety and health "atters will be prepared$ issued and re#iewed

on a re%ular basis or as le%islati#e chan%es occur&

a& pro#idin% or "aintainin% eCuip"ent and syste"s o wor; that aresae and without ris;s to health

b& "aintainin% places or wor; under their control in a sae condition

and pro#idin% and "aintainin% sae entrances and eHits

c& "a;in% arran%e"ents or ensurin% the sae use$ handlin%$ stora%eand transport oeCuip"ent

d& pro#idin% the inor"ation$ instruction$ trainin% and super#isionnecessary to ensure the health and saety at wor; o e"ployees$students$ contractors and others

Responsibil

itiesThe 0+7 has o#erall responsibility or the saety o all acti#ities withinthe 0entre and is responsible and accountable to the oard o irectors&

All sta and any consultants$ ha#e a duty to pro#ide and "aintain$ so aras is practicable$ a wor;in% en#iron"ent that is sae and without ris;s tohealth&

+ach sta "e"ber is responsible or obser#in% all saety rules andprocedures& These will be issued as saety policies$ procedure "anuals andpro%ra"s as necessary&

#ode o) #onduct

2ntroductionThis 0ode o 0onduct is based on the

principles that staf5

4or; or Nordof-Robbins Music Therapy Australia with proessionalis"$obIecti#ity and inte%rity and in the best interests o clients$ collea%uesand students&

Maintain the con'dentiality o inor"ation recei#ed in the course otheir duties eHcept where reCuired to disclose it by law&

A#oid real or percei#ed con@icts o interest&

This code o conduct establishes standards o beha#iour eHpected ro"

"e"bers o sta and is a %uide to resol#in% ethical issues& 4hile a code o

conduct is not capable o pro#idin% answers to all ethical Cuestions which

arise$ ne#ertheless$ it pro#ides a ra"ewor; or appropriate conduct in a

#ariety o conteHts&


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Music

therapists

All "usic therapists wor;in% at the 0entre will be Re%istered MusicTherapists with the Australian Music Therapy Association and thereore bebound by the 0ode o +thics o the AMTA& New "usic therapy %raduates"ust ha#e AMTA re%istration co"pleted or pendin%&


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3ersonal and

pro)essional beha+iour

3roessional beha#iour between sta should be "aintained at all ti"es& Allsta "ust be it to peror" their duties uni"paired by the eects o alcoholand dru%s& Alcohol "ay not nor"ally be consu"ed durin% wor; hours&

*n relatin% to clients$ "e"bers o staf "ust a#oid or"in% personal

riendships which could preIudice i"partiality or under"ine the inte%rity o

NR& The solicitin% o %its or a#ours is prohibited& Appropriate %its in the

nor"al course o e#ents (e&%& 0hrist"as or a client lea#in%) are per"itted&

All "e"bers o staf who ha#e contact with the Masters students at the

0entre "ust beha#e ethically and proessionally& The ANR 0ode o +thics

details what is eHpected in the relationship between lecturers$ super#isors

and students&

*n the peror"ance o their duties all

sta should5

(i) Maintain and de#elop ;nowled%e o their proessional 'eld&

(ii) e a"iliar with le%islation rele#ant to their oFcial responsibilities&

(iii) Maintain standards o proessional beha#iour with re%ard topunctuality$ appropriate dress etc& in day-to-day wor;&

(i#) ,witch o "obile phones where this "ay be disrupti#e to the wor;

en#iron"ent

3ublic comment and the use

o) in)ormation

4hile "e"bers o sta ha#e the ri%ht to "a;e public co""ent and to enter

into public debate on political and social issues$ there "ay be circu"stances

in which they should clearly indicate that their co""ents are bein% "adein a pri#ate capacity and should not be attributed as oFcial co""ent o

NR or the 0entre&

#on8dential

2n)ormation

All client inor"ation "ust be treated conidentially

and with respect&

2n)ormation'6nership


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*nor"ation ownership co#ers a wide ran%e o

areas$ includin%5

O co"puter sotware and hardwareO docu"ented internal procedures and policies

O recordin%s o clinical wor; and associated notesO docu"entation connected with clinical wor; and proIectsO "e"berGdonorGsponsor listin%s

O strate%ic plannin% docu"entsO operational %uidelinesO trainin% "anuals

O lo%osO 'nancial data

O contact lists

All such ite"s de#eloped durin% wor; ti"e by sta is$ and shall re"ain asthe sole and eHclusi#e property o NR& No "e"ber o sta shall directlyor indirectly use$ disse"inate$ dispose o$ co""unicate$ di#ul%e$ copy orpublish any con'dential inor"ation or part thereo or their own beneit orthat o another without written appro#al ro" the 0+7& 0o"positions andi"pro#isational "aterial de#eloped by therapists as part o their clinicalpractice at the 0entre will


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re"ain the property o the therapist& *n the e#ent o publication$ac;nowled%e"ent o the role o the NR and the 0entre should be "ade&

* a sta "e"ber is %i#in% a presentation usin% wor; with a 0entre client$

per"ission ro" the client and the 0entre "ust be sou%ht& This condition

re"ains in place e#en when a therapist no lon%er wor;s or NR&

All ri%hts o ownership and copyri%ht re"ain with NR& *n the case olicensed sotware$ use is li"ited eHclusi#ely to acti#ities on behal o NR andsuch sotware re"ains the property o NR&

#onclus

ion

This 0ode "ay be altered ro" ti"e to ti"e to ta;e account o chan%ed

circu"stances or new situations&

4hile this 0ode is intended to pro#ide practical assistance or staf o the0entre aced with ethical challen%es$ it is ulti"ately up to the indi#idualsta "e"ber to reco%nise the ethical di"ension in their wor; and to %i#eproper attention to the #alues which should inor" their actions ordecision& 4here there are any concerns$ discussion within the 0entre=stea" will nor"ally resol#e the issue&

The above draws on the Codes of Conduct for the University of WesternSydney (Hawkesbury) and the Departmental Code of Conduct and thics(!SW Department of Community Services)"

Staff Handbook (Updated June 2015) Word Doc

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Transcript of Staff Handbook (Updated June 2015) Word Doc