STAFF DEVELOPMENT TRACKER - Taekwondo …...• Exceptional manners (please, thank you, my pleasure,...

Location:

2018

Masters and Managers Roles and ResponsibilitiesPosition AgreementsMission Statement, 7 Habits, 3 Rules of EngagementSix ABC’s of World Class InstructorsClass & Meeting Attendance TrackerCurriculum Check Feedback TrackerStaff EvaluationsCleaning and Calling off ProceduresNotes

STAFF DEVELOPMENT TRACKER

Master Master AND Manager Manager

Curriculum knowledgeOwn level instructionTechnical proficiency

Class highlightingDaily floor feedback

Appropriate assignments

Class attendanceTraining effort/intensity

Testing regularityMeeting attendance

Special event participationTeaching skills

Instructor skill setsPunctualityGrooming

Calling Off ProceduresCleaning DutiesParent feedback

TeamworkCommunication

Social media guidelinesUpdate Executive Team

New hire paperworkReporting staff hours

Setting weekly scheduleSeasonal adjustmentsDaily communication

What are the Roles and Responsibilities of the Master and Manager regarding the Staff Development of both World

Class Instructors and Leadership Team members?

LITTLE TIGER INSTRUCTORKey Result Areas1. High energy Classes (Plan and teach)2. Knows name, family , and training reason for every LT student3. Student progress and development through the curriculum4. Follow Up with regards to new students and progress/development5. Retention - knows attendance6. Daily Checklist

Job Description - what a good job looks like:Professionalism• Show up on time for work (15 minutes before- ready to work at start of shift)• Consider personal appearance for entering the school (i.e. dress appropriately)• Personal Hygiene• Give Advance notice of planned absence (2 weeks minimum)• Stay off your phone!• No social media connection with students• Immediately Change into uniform and stay in uniform while working• Handle disagreements privately and professionally• Keep relationships on a professional level

Demeanor• Martial arts respect (posture, titles, responses)• Positive Attitude• Keeps personal challenges at home• Be open minded to criticism from supervisors

Classroom Management• Start classes on time• Follow World Class teaching plans• Keep student progress on track and give tips on time• Know about and announce relevant special events• Safety/ spacial awareness• Knowledge of all curriculum• Target holding knowledge/ skills• Proper utilization of assistants

Student Service• Personalized greeting and goodbyes to all students and families• Exceptional manners (please, thank you, my pleasure, happy to do so)• SMILE• Personal/memory• Follow up regarding their membership• Personal introduction to all new students and parents• cover shift of coworkers• find replacements if taking time off

Teamwork• Checks in DAILY to learn of any new students taking class• Attend weekly staff meeting• Stay in CLOSE contact with school manager regarding LT• Meeting Attendance• Red Flag list• Attend weekly part time meeting• Train regularly, test regularly, and be a model of positive energy and respect

Facility Upkeep and Maintenance• Help thoroughly complete cleaning checklist at end of shift• Report to supervisors at start/ end of cleaning• Alert management to any repairs, replacements or purchase needed

ASSISTANT INSTRUCTORKey Result Areas1. Create extra energy throughout the class2. Provide personal attention to your group3. Carry out and support classroom direction from head instructor

Job Description - what a good job looks like:

Professionalism• Show up on time for work (15 minutes before- ready to work at start of shift)• Consider personal appearance for entering the school (i.e. dress appropriately)• Personal Hygiene• Give Advance notice of planned absence (2 weeks minimum)• Stay off your phone!• No social media connection with students• Immediately Change into uniform and stay in uniform while working• Handle disagreements privately and professionally• Keep relationships on a professional level


Classroom Management• On the “starting line” at the beginning of every class• Stay in the classroom unless cleared by the head instructor of the class to leave• Target holding knowledge/ skill• Knowledge of all curriculum

Student Service• Meets and greets new students and families• Personalized greeting and goodbyes to all students and families• Exceptional manners (please, thank you, my pleasure, happy to do so)• SMILE• Personal/memory

Teamwork• Checks in DAILY to learn of any new students taking class• Attend weekly staff meeting• REPORT student questions or concerns to your Head Instructor• Responds to all cover requests• Covers shifts of coworkers• Find replacement if taking time off• Train regularly, test regularly, and be a model of positive energy and respect

Facility Upkeep and Maintenance• Help thoroughly complete cleaning checklist at end of shift• Report to supervisors at start/end of cleaning• Alert management to any repairs, replacements or purchase needed

I agree to the responsibilities of this position. ___________________________________________

I agree to supervise according to the guidelines of this position ___________________________________________

SENIOR INSTRUCTORKey Result Areas1. Assist Create extra energy throughout the class2. Provide personal attention to your group3. Teach small number of classes each week4. Teaching and scheduling booster classes5. Answer walk in/ phone on occasion6. Teaches birthday parties7. Has ATC awareness8. Has red flag awareness



Classroom Management• On the “starting line” at the beginning of every class• Stay in the classroom unless cleared by the head instructor of the class to leave• Target holding knowledge/ skill• Knowledge of all curriculum

Student Service• Meets and greets new students and families• Follow up regarding their membership• Personalized greeting and goodbyes to all students and families• Exceptional manners (please, thank you, my pleasure, happy to do so)• SMILE• Personal/memory

Teamwork• Checks in DAILY to learn of any new students taking class• Attend weekly staff meeting• REPORT student questions or concerns to your Head Instructor• Stay in CLOSE contact with school manager• Train regularly, test regularly, and be a model of positive energy and respect

Facility Upkeep and Maintenance• Help thoroughly complete cleaning checklist at end of shift• Report to supervisors at start/end of cleaning• Alert management to any repairs, replacements or purchase needed

I agree to the responsibilities of this position. _________________________________________

I agree to supervise according to the guidelines of this position _________________________________________

MASTER INSTRUCTORKey Result Areas1. Teach GREAT classes2. Student progress and development3. Parent/student communication4. Special event participation5. Staff development6. On the mat - ma skills. motivation7. Complete the daily/monthly checklist

Job Description - what a good job looks like:Professionalism• Show up on time for work (Ready to start meeting @ 3pm)• Consider personal appearance for entering the school• Personal hygiene• Give advance notice of planned absence• Stay off your phone!• No social media connection with students• Immediately change into uniform and stay in uniform while working• Maintain professional relationships with students and staff

Demeanor• Martial arts respect (posture, titles, responses)• Positive attitude• Keeps personal challenges at home• Proper use of staff• Establish atmosphere at school• Open and receptive to questions/ concerns from students and parents

Classroom Management• Start and end classes on time• Drill selection• follow theme weeks (designated in MMA documents)• Prepare students for special events• Announce and encourage special event participation

Student Service• Meets and greets new students/ families• Follow up regarding their membership• Personalized greeting and goodbyes to all students and families -Personal/memory• Exceptional manners (please, thank you, my pleasure, happy to do so)• SMILE• Know renewal/upgrade status• create red flag list/ establish plan

Teamwork• Check in DAILY to learn of any new students taking class• Attend weekly staff meeting• REPORT student questions or concerns to school manager• Train regularly, test regularly, and be a model of positive energy and respect

Staff Development• Provide feedback (encouragement and redirection) to assistant staff• Encourages and oversees the training of other staff• Help build/develop staff skills

Facility Upkeep and Maintenance• Help complete cleaning checklist at night’s end• Alert management to any repairs, replacements or purchase needed• Awareness of condition of targets and training gear

FRONT DESKKey Result Areas1. Entire admin checklist completed each day/ monthly checklists2. Front desk clear of any items (clean throughout the day)3. All cash accounted for (balanced cash drawer)



Administratrive Responsibilities• DAILY calls and emails regarding renewals, upgrades, attendance and special events• Data input into Mastermind software• Responsibility for inventory, supply ordering, and distributing orders to students

Student Service• Knows the name of student, family members AND their reasons for training• Personalized greeting and goodbyes to all students and families• Exceptional manners (please, thank you, my pleasure, happy to do so)• SMILE

Special Event Management• Carry out multi channel promotion including emails, calls, postings• Prepare in house materials for event• Assist in operation of each event in roles designated by the school manager

Teamwork• Daily meeting with school manager• Continual communication with school manager regarding prospect/student status• Train regularly, test regularly, and be a model of positive energy and respect

Facility Upkeep and Maintenance• Front desk clear of any items (clean throughout the day)• Clean lobby and front desk area throughout the day• Help complete cleaning checklist at end of shift• Alert management to any repairs, replacements or purchase needed



SCHOOL MANAGERKey Result Areas1. Enrollment of News Student2. Lead Generation through World Class TKD Marketing Methods3. Timely current membership management i.e. renewals, upgrades4. Management of front desk staff

Job Description - what a good job looks like:Professionalism• Show up on time for work (Ready to start meeting @3pm)• Consider personal appearance for entering the school• Excellent personal hygiene and uniform maintenance• Give advance notice of planned absence• Stay off your phone• No social media connection with students• Immediately Change into uniform and stay in uniform while working


Student Service• Knows the name of student, family members AND their reasons for training• Personalized greeting and goodbyes to all students and families• Exceptional manners (please, thank you, my pleasure, happy to do so)• SMILE• Responds to any student/parent concerns or complaints

Teamwork• Active participation in daily meeting• Continuous communication with floor staff regarding student progress and development• Continuous communication with front desk staff regarding admin needs and follow • Train regularly, test regularly, and be a model of positive energy and respect

Special Event Management• Coordinate multi channel promotion of special events with floor and admin staff• Ensure supply purchases are made for each event• Run special events according to approved schedule of events and process

Facility Upkeep and Maintenance• Oversees cleaning checklist were done thoroughly at night’s end• Alert management to any repairs, replacements or purchase needed• Coordinate repairs or maintenance work with outside vendors as directed by HQ



INSTRUCTOR RULE #1To be a good instructor, you must first be a good student!

INSTRUCTOR RULE #2As a World Class Instructor, you are always on display!

THE SEVEN HABITS OF A WORLD CLASS INSTRUCTOR1. Smile, Smile, Smile!2. Be punctual.3. Take copious notes.4. Love your school! (CLEAN!)5. Create a culture of respect.6. Respond enthusiastically!7. Train like a beast!

THE THREE RULES OF ENGAGEMENT1. Be the first to approach.2. Make a phenomenal first impression!3. Share your story!

World Class Mission StatementProvide the highest quality martial arts instruction.

Empower our students with valuable skills for life.

Contribute to a safe and peaceful community.

ALL World Class Instructors must know...

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Sample Greetings“Hello!”“Welcome back Smith Family!”“Good to see you Jason!”“Ready for a great class Amber?”“I’m excited you are here today, Bryan!”“How was school today?”“How did your baseball game go?”

The Six “A-B-C’s” for World Class Tae Kwon Do Instructors

1. Always Be Connecting• Provide personalized greetings and goodbyes to as many

students, families, and guests as possible each day.• We are their host• Use names• Use specifics• Brief comments on their world outside of TKD• Primary focus is on how we know them• Avoid nick names/excessive touch

Students and families must consistently be reminded that you know them and that you are excited to be working with them everyday!

2. Always Be Coaching• We “team teach” all of our classes• Get on the mat as quickly as you can after you arrive and stay on the mat for virtually

the entire time (keep breaks short - no cell phone- feedback short)• There is no drill that should be “running itself”• Initially It’s up to the head instructor to assign roles and responsibilities• If you are on the mat - you should be making an impact

Review• Pre-class - greet and extra help• Lining Up - help organize• Warm up exercise- correct posture/focus on instructor• Basics - technical tips• Partner Drills - creating energy• One Minute break - its for the students not for the staff - help w/gear/“police”• Sparring - safety and distance• Curriculum - attention to details• Lining Up- organizing• Closing Announcements- Listen to them, who is participating• Post Class- extra help, goodbyes, Reminder: Same goes for special eventsReminder: Same goes for special events

Sample Goodbyes“Thanks for coming In” “Great Job Today”“I enjoyed working with you”When will I see you next? “See you soon!”“Good luck at testing!”

3. Always Be ChallengingYourself• Continue training regularly - you are at the very beginning of your Tae Kwon Do career as

a student• As a teacher continually ask: How can I get a better response from my students?• How did my class/group go?Your students• P- C-P = Praise - Challenge - Praise• Praise Only = Too Nice• Challenge Only = Too tough• PCP = Friendly and Competent• That was great...NOW what I want you to do is.....• Energy in the classroom comes from enthusiasm and pursuit...the pursuit of excellence

with a student• How can we take you from where you are to where you want to be?

4. Always Be CommunicatingWith Parents/Students• Active effort to keep parents on the same page• Always be sure that they know you like their child• You are challenging them to develop not to change• What I want to work with him/her on next is.....With Fellow Staff• Active effort to share what you know with your colleagues• Use an update log• no secrets among the team

5. Always Be CautiousIndividually• Touch• CommentsWhen it comes to maintaining our school’s reputation• Reputation of yourself• We are on display• We are held to a higher standard• Your online activity with social media and your public actions need to be consistent with

being a role model

6. Always Be Cleaning• Take pride in your personal appearance and of your uniform• Take pride in the appearance of your school• Cleaning isn’t an event it’s a process• Everyone doing a little means a lot• If you see something do something• If you see a repair say something

JANUARY Meeting & Class AttendanceName Week 1 Week 2 Week 3 Week 4

MEETING: yes / late / no# Class: ____CONFLICTS:
































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__________________________ - Monthly Curriculum Check Feedback* Check TWO forms, one-step sparrings, and self-defenses EACH month. Provide constructive

feedback and document your notes.

Month Date Master Initial FORMS OSS SD NOTES

JAN

FEB

MAR

APR

MAY

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June Staff Evaluations

Instructor Name: _____________________________________________ For each section, write 2 parts: areas of strength and areas for development

Ongoing training & participation - Training frequency - Training intensity - Regular testing - Meeting attendance - Special event participation (Tournaments, Black Belt Testing, Picnic, etc)

Teaching (verbal, visual, physical) - Voice tone - Eye contact - Language choice (PCP, positivity, talking too much or too little) - Demonstration during kicking time and when teaching curriculum groups

Skill sets - Warm up - Basics (horse riding stance punches, stretching kicks) - Drill time (walking line drills / partner kicking) - Holding targets - Holding boards - Curriculum groups (form, one step sparring, self-defense)

Parent interactions - Introducing yourself to new parents - Talking about student progress with parents - Giving / receiving feedback - Sharing information back to full time staff - Getting back to the floor in a timely manner

Professionalism - Punctuality - Grooming (self / uniform) - Calling-off frequency (sick / schedule conflict, and getting a fill in) - Filling in - Cleaning (frequency and quality) - Communication with other staff (junior and senior) - Conflict resolution

Instructor Name: _____________________________________________

Ongoing training & participationAreas of strength: Areas of development:

Teaching (verbal, visual, physical)Areas of strength: Areas of development:

Skill setsAreas of strength: Areas of development:

Parent interactionsAreas of strength: Areas of development:

ProfessionalismAreas of strength: Areas of development:

December Staff Evaluations

Instructor Name: _____________________________________________ For each section, write 2 parts: areas of strength and areas for development

Ongoing training & participation - Training frequency - Training intensity - Regular testing - Meeting attendance - Special event participation (Tournaments, Black Belt Testing, Picnic, etc)

Teaching (verbal, visual, physical) - Voice tone - Eye contact - Language choice (PCP, positivity, talking too much or too little) - Demonstration during kicking time and when teaching curriculum groups

Skill sets - Warm up - Basics (horse riding stance punches, stretching kicks) - Drill time (walking line drills / partner kicking) - Holding targets - Holding boards - Curriculum groups (form, one step sparring, self-defense)

Parent interactions - Introducing yourself to new parents - Talking about student progress with parents - Giving / receiving feedback - Sharing information back to full time staff - Getting back to the floor in a timely manner

Professionalism - Punctuality - Grooming (self / uniform) - Calling-off frequency (sick / schedule conflict, and getting a fill in) - Filling in - Cleaning (frequency and quality) - Communication with other staff (junior and senior) - Conflict resolution

Instructor Name: _____________________________________________

Ongoing training & participationAreas of strength: Areas of development:

Teaching (verbal, visual, physical)Areas of strength: Areas of development:

Skill setsAreas of strength: Areas of development:

Parent interactionsAreas of strength: Areas of development:

ProfessionalismAreas of strength: Areas of development:

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Cleaning Procedures1. Complete the Daily Cleaning Checklist before signing out at the end of

each workday.

2. Replenish paper products immediately as needed.

3. Report facility maintenance issues immediately to the School Director.

Calling Off Procedures1. Your Director and Master(s) will do their best to accommodate schedule

changes and conflicts when ADVANCE NOTICE is provided. Two weeks is the customary length of time of advance notice.

2. It is your responsibility to find an appropriate cover. Ask World Class Instructors first, Leadership Team second. If you have difficulties, communicate your challenges with the School Director first, as early as possible.

3. When an emergency occurs, call the School Director directly. Do not text unless the School Director is unable to take your call.

* Keep in mind that the following examples are not considered “emergencies”.

a. “I have an exam tomorrow.”b. “I forgot I had a concert.”c. “I’m really tired.”d. “I’m not feeling that well today.”e. “I have too much homework.”

Remember, our commitment and responsibility to our students is to provide the proper number of trained instructors at all times. Your professionalism is directly connected to the World Class experience our students/families have been promised.

CLEANING AND CALLING OFF PROCEDURES

STAFF DEVELOPMENT TRACKER - Taekwondo …...• Exceptional manners (please, thank you, my pleasure,...

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Transcript of STAFF DEVELOPMENT TRACKER - Taekwondo …...• Exceptional manners (please, thank you, my pleasure,...