REVIEW & PRACTICE WEEKS 1-3

Techniques & Tools For Effective Conversations -

RefreshBob Bedford

June 15, 2015

Starting The Conversation

Credibility (you’ve done your homework)“I’m prepared to talk with you today about the Resolute organization as well as provide an overview of the program……….

Ask (you’re inviting them to speak)….but before I do, is there anything you would like to have me focus on first……..

Benefit (benefit is to THEM speaking)….so that we can start with what’s most important to you.”

3

Hope is NOT a strategy! Plan!

3 Step approach to remove “landmines'” or distractions

Effective Listening

• Listen Intently• Verbal & Non Verbal• Variety of Question Types

Open – Cause client to thinkClosed – Verify informationConditional (i.e. “If”– Take pressure off

• Tools to aid in conversationPrompts

“tell me more…” “would you provide some more detail...”

Playbacks “what I heard you saying was…” “to make sure I’ve got this correctly…”

Miscommunication NEVER fixes itself!

Gathering Nuggets: “Fab Five”

• Current SituationJob, Relationships, Family, Church, Walk with Christ, etc.

• Ideal SituationIf they had a white board, what’s ideal? Structure, activities, etc.

• Obstacles / ChallengesIs there anything in the way keeping them from full commitment, time/days of the

week, extensive travel, non-supportive partner, etc.

• Past ExperiencesHave them describe what other types of similar groups in which you are/have been

involved. In cases where they’ve been disappointing experiences or “less than successes,” explain why….

• Main DriversWhy now? What’s really peaking your interest?

Gather as many nuggets as possible before delivering solution!