S & T S A P S E R V I C E S A N D S O L U T I O N S

»Business is not just doing deals; business is having great products, doing great engineering, and providing tremen-

dous service to customers. Finally, business is a cobweb of human relationships.« — H. Ross Perot

Quotation above is getting more and more topical – from day to day more realistic. If you want to deliver superior

results and keep your competitive advantages, we can help you to advance with giant strides. Our well qualified

SAP consultants’ team, awarded by certificate of excelence from SAP AG, can offer you support with your business

processes content as well as expertness in SAP system and other integrated IT solutions.

Business mobilizationPersonnel developmentBusiness process improvementUser friendly

BUSINESS MOBILIZATION

PERSONNEL DEVELOPMENTBUSINESS PROCESS IMPROVEMENT

USER FRIENDLY

BUSINESS MOBILIZATION

PERSONNEL DEVELOPMENTBUSINESS PROCESS IMPROVEMENT

Do you want to gain more out of your SAP system? Which of your business processes need additional automa-

tion? Do you have a lot of new ideas but just don’t know how to put them into real life? Do you want to mobilize

your business, facilitate your daily administrative tasks and get the best out of your employees and satisfy your

customers?

If your answer is positive to any of these questions , S&T offers the solution. Our team of SAP consultants, awarded

by certificate of excelence from SAP AG can offer you support with your business process content as well as knowl-

edge of SAP system and other integrated IT systems.

S & T S A P S E R V I C E S A N D S O L U T I O N S

SAP mobile business solutions

According to the IDC by 2013 the mobile phones will be used by

1.19 billion employees worldwide. A sharp growth is also predicted

for the mobilisation of business as more and more modern enter-

prises seek to introduce mobile applications in their operations as

soon as possible.

Benefits of use• Continuousandacceleratedexecutionofbusinessprocesses

• Datasecurity

• Reductionofadministrativecostsandthecostsofsupportser-

vices

• Increase of the competitive advantage over competitors be-

cause of the rapid and high-quality responsiveness to custom-

ers

• Asimplifiedworkprocessesformobileworkersandmanagers

• Lowcostsofimplementationandmaintenance

• Userfriendlyandintuitiveinterfaceformobilephones

Mobile applications, platforms and services — secure connection anywhere, anytime and with any mobile phone

S & T S A P S E R V I C E S A N D S O L U T I O N S

Speed, mobility and freshness of data – decision makers in the company will be faced with important decisions that must be taken immediately based on data in real-time, wherever they are – in the office or on the road.

Office in the palm of your hand – anywhere and anytime

AdvantagesThe main benefits of mobilizing business processes allow that the

business processes need not be substantially changed. By mobiliz-

ing them companies see great speed gains as well as reduction

of administrative costs and communication errors. The user can

use his mobile phone to access all desired standard SAP transac-

tions for which he is authorized and has access to in SAP backend

system. The mobile phone does not require any additional instal-

lation, all you need is a mobile phone with internet access – be it

Android, BlackBerry, iPhone, Symbian or Windows Mobile device.

Maintenance costs are low and additional administrative tasks, as-

sociated with the mobilization of business, are almost non-existent.

Shorten response times in communication with customers also

bring added value, as companies have constantly data at hand, in

real time, meaning they can offer immediate support and additional

information.

Administration is transferred from the paper or stationary electron-

ic to mobile which lowers operating costs. Companies who employ

mobile workers, workers in the field, field salespeople, merchandis-

ers and alike can monitor their activities in real-time as well as offer

support and communicate with them.

SecurityDespite running important transactions and managing highly sensi-

tive and confidential data over a mobile phone this kind of opera-

tion is very safe. The data is not stored locally on the phone and

users access their “Mobile SAP system” via log in with their user-

name and password which are already assigned for access in SAP

backend system or SAP’s portal. Authorisations that have been as-

signed to a particular user are also automatically used on a mobile

device. Users are managed centrally which among other things also

enables immediate closings of mobile links in the event of a loss of

the mobile phone.

The scope and target groups in enterprises

• MobileWorkflowforSAPBusinessSuite-alertsonimportant

dates, travel requests, time recording...

• MobileSales–SAPCRM–clients’management,management

of sales opportunities, sales reports, sales orders...

• SAPEnterpriseAssetManagement(EAM)– intendedforfield

workers - for reviews of work orders, notices, client reviews...

• SAPFieldServiceMobile-integrationwithGoogleMaps,down-

load notifications in real-time, administrators have the ability to

control the status on the field in real-time

• SAP Retail Execution Mobile – intended for salespeople and

merchandizers – planning sales visits, an insight into the his-

tory of sales, review and search products, intake complaints,

contact information of customers ...

• MobileAnalytics–BIontheroad–intendedformanagement

and sales professionals -access to a wide variety of custom re-

ports - customized for each individual user

In the view of the above listed areas of application it can be sum-

marised that the target group in enterprises are employees who

are mobile for any reason – i.e. field workers – repairers, distribu-

tors, service providers in the field, merchandisers... In addition to

them among important users are also managers which can use the

mobile access to the SAP system anywhere and anytime to access

data in real-time – run customized reports, confirm purchase or-

ders, travel requests and leave of their subordinates etc.

By 2013 the mobile phones will be used by 1.19 billion people in the business world.

Safety, simplicity and user friendliness are paramount!

Performance and development of human resources with the help

ofSAPHRandSAPNetWeaverPortal(ESS,MSS)istherightsolu-

tion for those who are aware that the success and satisfaction of

individuals that make up the organization is the key to success of

the entire company.

Benefits of use• Simpleanduser-friendlyinformationthatsupporttheprocess

of annual performance reviews.

• Timeandmoneysavings.

• Standardizationoftheprocessofannualperformancereviews

at the level of a single department or entire company.

• Possibilityofaccesstorecordsofannualperformancereviews

of current or past time periods.

• Wideopportunitiesforresultsanalysis.

• Customizationoptionsforprocessesandrequirementsofeach

company.

Performance and development of human resourceswith the help of SAP HR and SAP NetWeaver Portal (ESS, MSS)

Clarity of the objectives, method of administration and the system of motivation and development of employees according to the data of SIOK analysis significantly affect organizational climate – even more than external environment.

S & T S A P S E R V I C E S A N D S O L U T I O N S

One of the funcitionalities that are supported by the SAP system is

also a performance assessment which is closely related to the staff

development. The process of performance review and employee

competenceissupportedbytheSAPportal-ESS(EmployeeSelf

Service-self-serviceportalforemployees)andMSS(ManagerSelf

Service-self-serviceportalformanagers).

Two-way communication option in all stages of the an-nual interviews (from the preparation and execution to reveiw and confirmation of annual performance re-views)

Employee uses his username and password to log in in the ESS.

If the ESS is only used for the annual assessment and develop-

ment interviews, individuals can review their previous assessment

or monitor the progress of their competencies. They can also use it

for the preparation of the annual self-assessment of their achieve-

ments interviews, check the evaluation by superiors or access the

trainings catalogue. This means that in the process of preparation

for the annual performance review the employee is offered a com-

plete IT support.

The leaders can also log in SAP’s portal - but unlike the employees

they use MSS. There they can find all information about their direct

or indirect subordinates, depending on the organizational structure

in SAP. During preparations for the annual evaluation interviews

they first choose a person who they want to evaluate. Intuitive and

user-friendly evaluation process leads them across all steps and

stages that need to be carried out in the annual interview process

with subordinates.

The correct structure of annual performance reviews in the information system will lead us down the path that we have outlined at the beginning

If the entire process of annual interviews is supported by technol-

ogy and prepared by the employee and its superior the chances of

thematic deviations are significantly reduced. The essence of the

development interview is the personal conversation between man-

ager and its subordinate, therefore despite all the technology that

is available to us it cannot be completely automated. The manager

and the employee have to sit down and make an assessment of

past objectives, agree on future targets and place them in certain

time frames. The assessment should include a check on achieving

the competences which are necessary in a particular position. The

areas in which the individual would have to further develop must

be recorded in order to meet the required levels of competences.

There is also a training catalogue to which the access is enabled via

the ESS or MSS. It is possible to make an electronic application for

a specific education at this point.

Secure storage and easy opportunity to view the re-cords of annual interviews from previous years

Data being stored in ring binders and wardrobes is a thing of the

past. Past evaluations are stored in the SAP backend system and

canbeseenonlybythespecificallyauthorizedpersons(forexam-

ple: the Administrator of the performance management system),

the employee and his manager. The confidentiality of data and

the recorded evaluations/arrangements is at the highest possible

level.

Wide possibilities for adapting workflows and content of annual interviews to company’s work processes

SAPsystemissufficientlyflexibleanditcanbeusedasatoolfor

the annual interviews which may be adjusted to pretentious users

with specific requirements.

SAP’s tool for the implementation of the annual performance re-

views may be adapted to the needs/processes of the client.

AnalyticsAdministrator of annual interviews is competent to plan and pre-

pare the process of annual interviews. He also monitors in what

stages or statuses the individual assessments are, applies excep-

tions or changes, corrects any errors that are done by users in the

ESS or the MSS.

When in a given year or period the process of annual performance

reviews is completed, that means all evaluations have been com-

pleted, the administrator has wide possibilities about creating re-

ports, comparisons and statistics. Each human resources depart-

ment can accurately determine the contents of the evaluation,

which are not used for analytics, for reasons of confidentiality of

agreements between managers and employees.

On the basis of statistical analyses the current “health” of person-

nel in the enterprise is shown. This information is also used in the

design of other HR-related processes, such as education planning,

recruitment of new employees, etc.

Savings – of time and moneyThe main benefit of implementing the annual performance reviews

via SAP portal is primarily to provide a balance between formal and

personal aspect of the annual performance reviews. The advantage

is that the implementation of the interviews process is unified at

the level of particular organizational unit or company as a whole,

that evaluations are recorded in writing and that all managers and

employees have continuous access to the agreed content. Savings

arise from less printing, signing forms; the data security is greater

in case of electronical storage. The process is accelerated because

it is known in advance and clearly defined for all parties involved.

Protection of confidential and personal data has first priority.

Unfriendly user interface of information system for support of the performance management is often the cause of interviews failure.

S&T offers its customers help and proactive support, which allows

them to take full advantage of SAP’s integrated and non-SAP so-

lutions, minimize risk, accelerate progress and continuously track

and manage the lifecycle of applications.

Benefits• uninterruptedandquickenedexecutionofbusinessprocesses

• vastexperienceinthefieldofSAPmaintenance

• experiencedteamofconsultantsinthefieldofSAPsystemand

knowledge of business processes

Today’s rapidly changing and uncertain business environment

imposes new obligations on companies. Seamless integration of

applications, technologies and business networks is a necessary

condition for rapid, clear and informed decision making about busi-

ness strategies and operational performance. The cornerstone of

long-term profitability and success are the right tools and infra-

structure.

Maintenance of SAP systemAlways be a step ahead of the competition.

We help you identify risks before they occur, we provide on-going support for business processes and SAP applications in all areas and all modules.

S & T S A P S E R V I C E S A N D S O L U T I O N S

In the scope of SAP system maintenance we provide our customers

with stability and smooth operation as we follow the good practices

and methodologies for long-term success.

One of the important activities S&T offers to its customers is per-

forming maintenance services of the SAP system. We have a team

of SAP consultants with vast experience in the implementation and

maintenance of the SAP system. Our offer is tailored to the spe-

cific needs of clients and includes software development, product

knowledge and professional advice based on years of experience.

These world-class integrated software services for our clients bring

numerous benefits. Services we offer in this area include:

•ServiceCentre

•Firstandsecondlevelsupport

•On-goingmaintenanceandimprovements

•Constantchange

•Managementofcustomerservice

•SAPsolutionshosting

The company is a living organism that grows and changes and these

changes apply to people and business processes. This requires

an adaptation of technology support for the business processes.

Doesn’t matter in which area you are using the SAP system - be it

management, analytics, finance, human resources, operations or

support services, it is essential that you have a reliable system sup-

port and system maintenance.

S&T offers its customers assistance and proactive support that enables them to take full advantage of SAP’s integrated and non-SAP solutions.

A reliable partner for maintenance of your SAP supported business

processes adds value in the following areas:

Ensuring continuity of business processes

We help you identify risks before they occur; we provide on-going

support for business processes and applications themselves ac-

cording to specific service level agreements.

Improvement of business processes

Transparency of business processes allows you to quickly solve

problems and implement improvements. It also provides access to

sufficient information on which to make decisions.

Reduction of operating costs

With our experience and knowledge of good practices we help you

reduce the total costs of all IT operations. We also employ profes-

sionals from other IT areas whose knowledge exceeds the technical

field and also includes expertise about business processes.

Today the time is a precious asset. It is one of the key elements

in reducing the costs of business. The same is also true for the

procurement function of the company that has long been neglected

in comparison with the sales function. In reducing costs is very

important to reduce the time needed for the purchase of goods,

combined with efficient collection of information on the price of-

fered by the supplier. A web based application e-Bidding offers just

that. In conjunction with SAP ERP system allows easy organization

of online auctions on the procurement side.

Benefits of use• IntegrationoforganisingonlineauctionswiththeERPsystem.

• Simpleanduserfriendlyinformationsupportfortheprocessof

purchase of goods needed in other processes.

• StandardizationoftheprocessofpurchaseovertheWebforall

of purchase departments in the company.

• Pastresultsoftheauctionsarealwaysaccessible.

• Timeandmoneysavings.

e-Bidding in conjunction with SAP ERP systemApplication to support, organize and manage online auctions in procurement

S & T S A P S E R V I C E S A N D S O L U T I O N S

Simple and user-friendly way of organising web auctions, that allow savings at time and a reduction of procurement costs.

Perfect integriration with SAP ERP system.

The SAP ERP system has a procurement module which supports all

functions of purchasing. In the process of procurement of goods

with the help of predefined master data a purchase requisition is

created which serves as the basis for creating the purchase order.

This purchase order is sent to the supplier who can then respond

to the offer. After negotiation with suppliers for the delivery terms

the contract is signed up. As a result the goods are purchased by

the company.

Use of e-Bidding applicationin the process of procurement

Based on the need for goods a purchase order is created for the

dummy supplier. Potential suppliers of materials and the quantities

needed are entered in the purchase order. There is also an option

to enter the expected maximum price. When the purchase order is

completed the content is transferred to the e-Bidding application.

This application automatically creates an online auction, which is

equipped with the duration of the auction and other necessary

data. All potential suppliers are sent a notice of auction via e-mail

in which the basic details, username and initial password to login to

the auction are included. Suppliers log in the online application of

e-Bidding where they submit their bid. During the auction they are

able to monitor where their offer is currently located based on the

selection criteria. Constantly, until the end of the auction, they have

the ability to change the conditions under which the goods are of-

fered. The auction is automatically closed when the estimated time

since the last bid passes. The organizer of the auction has the fol-

lowing options upon completion of the auction: the auction can be

marked as successful or rejects all offers as inadequate. This step

represents the formal conclusion of the auction. All suppliers who

have participated in the auction are informed of the result by email.

After successfully carrying out the auction, data is transferred into

the SAP ERP system where appropriate purchase order is created

with the last price offered. This order is sent to supplier by email.

User friendly applicationfor organizing and monitoring the online auction

e-Bidding is a standalone application. Its intuitive user interface

makes it user friendly, as it leads the user over the entire process

of organizing and running an online auction. The interface provides

a complete overview of the actions of suppliers. Interface used by

the suppliers allows easy entry of tenders and monitoring of the

current result of the auction.

Unifying the processof procurement of goods across the organization

With the integration of e-Bidding application with SAP ERP system

the process of procurement across the organization can be unified

with no matter to which type of goods are purchased. Even if the

needs in the process of procurement of goods vary the process can

be adjusted so that the e-Bidding application is not used or that

some other type of auction is used.

Monitoring dataof past auctions in conjunction with the supplier evalu-ation and results analysis

The e-Bidding application offers tools for analysing of the previous

auctions which allow structured analysis of past events as these

may be the basis for approximate assessment of the bidders. It

also allows the monitoring of the movement of prices for goods and

offers calculation of price trends in the future.

Reduction of the required timeand effective decrease in costs of the purchase of goods

The main benefit of using e-Bidding application to organize your on-

line auctions is the reduction of costs of the purchase department

(savingsintimeforthegenerationofoffersandtheiranalysis)and

reductionofcosts for thepurchaseofgoods (choiceof thebest

bidder - which has been informed of the current classification and

thusforcedtoofferthemostfavourableconditions).

S&T Slovenija d.d.

Leskoškova cesta 6

SI-1000 Ljubljana

Phone +386 1 5855 200

Fax +386 1 5855 201

info@snt.si

www.snt.si