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Transcript of SSS
![Page 1: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/1.jpg)
The Ultimate Commitmen
t
![Page 2: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/2.jpg)
What do we want?Growth
OR
Quality
![Page 3: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/3.jpg)
How do we achieveGrowth
and
Quality
![Page 4: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/4.jpg)
PURPOSE
DeliveringOn Your
depends on your ability to
Deliver Quality Leadership
Developmentin every experience
Scale up & provideMore ExperiencesThan ever before
low quality=
INCOMPETENT
less quantity=
INSIGNIFICANTvs&
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2015 is here!
It’s about MAKING IT Happen
![Page 6: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/6.jpg)
Our Progress
Our Essence
![Page 7: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/7.jpg)
This is why
Growthand
Quality
![Page 8: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/8.jpg)
AIESEC in Argentina
Grew from 45 to 310 RE
(Oct-Dec 2013)
440%
NPS: 45
![Page 9: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/9.jpg)
AIESEC in India
What is our
current state
right now?
![Page 10: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/10.jpg)
LC Discussion
![Page 11: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/11.jpg)
Ground Rules
• Be precise.•Do not repeat points.• Be output oriented.• Your opinion matters.
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Where is my LC in terms of
number & quality of
experiences delivered?
![Page 13: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/13.jpg)
![Page 14: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/14.jpg)
We promise to put our people
first and we won’t accept anything less
![Page 15: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/15.jpg)
Responsibility
Belief
![Page 16: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/16.jpg)
What can we do?
![Page 17: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/17.jpg)
Safety
High quality Experience
SatisfactionStandards
![Page 18: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/18.jpg)
Safety
Safety by PrecautionPre-realization preparation of EPsMember Education on Safety StandardsInsuranceSafety in CrisisAccountability structure within host membershipResponsible CommunicationAccess to the right people
High quality
experience
![Page 19: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/19.jpg)
Standards
It represents the
minimums of the
experience we want to
deliver
It ensures that the
numerical MoS
represents the roots of success of
AIESEC 2015Measure of SuccessNumber of Experiences that meet the
Standards
High quality
experience
![Page 20: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/20.jpg)
JOB
![Page 21: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/21.jpg)
Exchange Programme
Policies
![Page 22: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/22.jpg)
Satisfaction
High quality
experience
![Page 23: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/23.jpg)
Customer Experience Management
Taking Feedback Improving ProcessBuild Customer Culture
Train MembersReporting & ShowcasingFirefighting
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LC Discussion
![Page 25: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/25.jpg)
What does my LC need to do for ensuring the
safety, standard & Satisfaction in
every experience?
![Page 26: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/26.jpg)
What’s my Role?
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My Oath
I take an oath to specific action
steps.
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LC Oath
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I hereby make an oath to my team, to my local committee, to AIESEC & my country that customer comes
first for me. I will, to the best of my abilities, ensure that my local
committee serves our customer. I will ensure that my customer is safe, has
been provided with standards & is satisfied.
![Page 30: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/30.jpg)
Oath that matters to a
nation
![Page 31: SSS](https://reader036.fdocuments.us/reader036/viewer/2022062514/5587b206d8b42a79408b45db/html5/thumbnails/31.jpg)
Godspeed