SriTel Customer Care System A.I.S Liyanage2010/MCS034 D.P.D. Perera2010/MCS048 E.A. Saman...
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Transcript of SriTel Customer Care System A.I.S Liyanage2010/MCS034 D.P.D. Perera2010/MCS048 E.A. Saman...
![Page 1: SriTel Customer Care System A.I.S Liyanage2010/MCS034 D.P.D. Perera2010/MCS048 E.A. Saman Premathilake2010/MCS058 P.H.P Indika(L2)2010/MCS030 U.G.R.D.](https://reader035.fdocuments.us/reader035/viewer/2022062412/5a4d1ae57f8b9ab059978d73/html5/thumbnails/1.jpg)
SriTel Customer Care System
A.I.S Liyanage 2010/MCS034
D.P.D. Perera 2010/MCS048
E.A. Saman Premathilake 2010/MCS058
P.H.P Indika(L2) 2010/MCS030
U.G.R.D. Samarasinghe 2010/MCS067
P.G.D.N Pushpakumara 2010/MCS059
Chanaka Siriwardena(L1) 2010/MCS071
R.M. Ranasinghe 2010/MCS071
M.M.C.K Bandara 2010/MCS003
GROUP E
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Sri Tel Ltd (STL), is a Sri Lankan based Telecommunication company offering mobile communication services.
Introduction to the system
STL is the latest entrant to an already saturated telecommunication market and is in the lookout for any opportunities to increase market share.
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Offers GSM / 3G based services related to voice and data
Existing system
Has already implemented a best-of-the-breed Provisioning System from an international telecom vendor
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Portal is to be called as “Sri-Care”.
New system
provide a state-of-the-art Internet-based Customer Care Portal for customers to configure and pay for their services.
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3 Architectures of the system
Three Tier Architectur
Service Oriented Architecture
MVC Architecture
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Three Tier Architectur
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Service Oriented Architecture
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MVC Architecture
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Demonstrationof the Implemented system
Create account new or any existing customer.
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Recovering and changing passwords of the system.
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View current and past bills.
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Activating and deactivating of services (VAS).
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Online bill payments using credit and debit cards.
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Subscriptions of services.
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Chat on-line with customer care agents to resolve problems.
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Security
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Questions?