Intranet IssuesIntranets need to provide accurate timely andIntranets need to provide accurate, timely, and relevant content - building on existing organisational information rather than reinventing the wheel

Maria Greenwood & Andrew Dickson

Successes and Challengesg

Challengesg Convincing senior management that we needed a CMS Head Office burning down December 2007 Integration issuesIntegration issues

Successes Four of our five goals for the Intranet High level of user (staff) engagement with the process Highlight the need for the evolution of internal processes and

systems Built strong relationship with our IT department

Site goalsg

Easy access to organisational documents (policies, forms/guidelines, FAQs, templates etc.)

Staff and site contact directory search and browse options Staff and site contact directory – search and browse options

Collaboratively built Knowledge Base for our clinical staff

Extranet

Content editing interfaces Content editing interfaces

People and Placesp

Knowledge Hubg

About TSC

Cake, chocolate and a little TLC

Soft launch

Created a feature on old intranet home page –asked our staff to help us spot errors or oversights

Responded immediately to comments and suggestions from staff

‘Find Frank’ competition

Find Frank

Technical IssuesIssues

Andrew Dickson

Intranet Issues

Key technical consideration for our organisation

Network Integration (Security)

Directory Services Integration

Developing for Matrix 3.18 (Behind the curve)

Integration with our Human Resources Database

Integrating Google Search (On a budget) Integrating Google Search (On a budget)

Document management (SharePoint Bridge etc)

Accessibility

Intranet Issues

Network Integration

Hosting “in-house” vs external hosting service?

Physical vs Virtualisation

Extranet Access

Network Complexity

S it Security

Integration with other key systems

Intranet Issues

Sample Network Diagram

Intranet Issues

Sample Network Diagram

Intranet Issues

Directory IntegrationThings to consider

Single sign on (Tivoli WebSEAL Kerberos) Single sign on (Tivoli WebSEAL, Kerberos)

Providing a staff/directory listing on your intranet

Staff/Site directory and Google Maps

Maintenance (Updating directory information)( p g y )

Secure access to Directory Server

Intranet Issues

Integration with Human Resources DatabasesThings to consider

Database management Database management

Secure/limited access

Access to MSSQL

Secure access to Directory Servery

Intranet Issues

Knowledge HubDecided to use purpose made wiki software - MediaWiki

D ’t h t i t th h l+ Don’t have to re-invent the wheel

Designed to perform specific function (runs thin)

Well established communityWell established community

Open Source (free! Kinda …)

-

Not integrated completely with Matrix

Requires extra infrastructure

Intranet Issues

Google Mini (Search)Or other enteprise search product (FAST Search, Funnelback Enterprise etc)

Search across Intranet, Knowledge Hub and Staff/Site directory

Intranet Issues

- Edit Interfaces- Accessibility

Keep it simple

Advice Keep it simple

Recognise that it is an investment

Its not free and you have to be willing to make trade offsy g