Business Improvement

Subway Operations:From paper-heavy systems to enterprise web applications

DfT Working Group18th July 2016

A world-class sustainable transport system that acts as a catalyst for an improved quality of life for all

Bus Routes, Timetabling, Contract Tendering/Awarding & Compliance

Community Transport - Demand Responsive Transport

£320m investment

Continuous operation throughout Modernisation (almost...)

Unmanned Train Operation (UTO4) Metro system

Glasgow Subway

the business improvement team

Dom

business improvement lead

John

system designer

Arnaud

full stack web developer

Hector

business analyst

Established: January 2016

purposeBusinessImprovement

Information Technology

New systems developmentInnovative ways of workingNew technology integration

Maintenance of current systemsIT asset infrastructure

Service Desk

why we exist

Information Technology

A holistic business unit dealing with research and development of new systems, maintenance of existing system and infrastructure and strategic direction of SPT

with regard to all things digital.

BusinessImprovement

digital

the organisationstaff composition by department, function,

section, team and role

Subway Operations 268

Bus Operations 175

Projects 30

Finance & HR 28

IT 16

Customer Standards 10

Councillors 10

Subway Casuals 7

Communications 7

Cabinet 6

Legal 5

Business Support 5

Health & Safety 3

the datasets

Lost Property

Health & Safety Incidents

Subway Station Logs - ECR - Security Check - Ticket Ordering - TVM Uplift

Bus Travel Centre ECR

Subway Control Logs - Failures & Delays - Escalators - Cars not to lead

Subway Revenue

Subway Patronage

Machine-generated User-generated Systems Integration

HR Staffing

HR Absence

what we collect

smart ticketing

15,000 sales transactions

80-90,000 gate transactions per day

40% of users by smartcard

t

web forms

training/testinghow we deploy

alpha beta live

8-10# users

typical backlog profile

200 250 250

Summary