SP’s management system
description
Transcript of SP’s management system
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SP’s management system
Magnus HolmgrenQuality Manager
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About SP 2010
Owner SP Group RISE Holding
Net revenue (SEK million) 1016
Number of employees 1050
Subsidiary companies 6
Customers 10 000
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About SP2009
Institution partnerships 100
EU-projects 60
Ph.D. and Lic. Eng. 259
Ph.D. students 69
Adjunct professors 24
Publications 915
Peer review 273
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SP group organisation – a wide tehnical range
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Our Core Areas
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Process of innovation
• 10 000 customers
• Wide technical range
• Experimental resources
• Strong research environments
• High scientific quality
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Our strategy is to
• establish long-term relationships with our customers and create value for them
• expand to raise our profile, strengthen our ability to run major complex projects and to reinforce our international status
• establish strong research and innovation environments
• strengthen our international profile
• develop into a leading international institute in the field of environmental and energy technology
• offer specialised evaluation, measurement and certification services
• ensure the highest quality of our staff
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SP’s management system
• Have had QMS for over 20 yeas• Activities testing, calibration, inspection, certification, research,
development, investigation, education, national metrology institute etc.
• Accreditation (conformity assessment)• Technical service• Notified body• Research and innovation
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SP’s QMS
• Computerised (4th generation)• Process oriented• Main process• Integrated (quality, environment, labour health, etc.)• Support processes• Intranet• Documents, web pages, links• Databases
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Activities
• Customer satisfaction measurement• Internal audits• External audits (Swedac, certification bodies, customer, authorities) • GRI report• Management review• Meetings
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Future challenges
• Computerised systems– Electronic reports– Electronic signatures– Templates – Customer web page– Databases for inspection– New version of management system
• Including subsidiaries • Support processes• Web pages
• Measuring customer satisfaction and impact• Growth