Spring 2012 Mobile App and Services Survey Results Summary.
Transcript of Spring 2012 Mobile App and Services Survey Results Summary.
Spring 2012Mobile App and Services
SurveyResults Summary
Two versions of the mobile survey were administered
Version 1 – accessed from within the Scranton app. Included questions regarding satisfaction with the app.
Version 2 – accessed via a link shared in Royal News, in the portal and on posters around campus. Questions regarding knowledge of app, why they do not have the app on their phone, etc.
# Respondents # Completes % Complete
Version 1 186 179 96%
Version 2 249 23092%
Breakdown of Respondents by Survey Version
Breakdown of Respondents by Audience
V1-Q1: What is your overall impression of the Scranton mobile app?
V1-Q2: What version of our mobile app do you have?
V1-Q3: How satisfied are you with how quickly the Scranton app loads on your phone?
V1-Q4: Which interface do you find more user friendly?
V2-Q1: Why haven't you downloaded the Scranton mobile app?
V1 & 2: How often do you use each of the following features of our mobile app??
Answer Options: 1 – Never 2 - Once or twice total 3 - About once a month
4 - About once a week 5 - More than once a week
V1 & 2: How often do you use each of the following features of our mobile app??
Answer Options: 1 – Never 2 - Once or twice total 3 - About once a month
4 - About once a week 5 - More than once a week
V1&2-Q8: How interested are you in each of the new features below that are currently in development?
V1&2-Q11: How interested are you in being able to access each of the following University of Scranton resources from your phone?
V1&2-Q12: Which of the following University of Scranton resources are you MOST interested in accessing from your phone? (Pick your #1 priority)