Spotlight*KSA · Spotlight*KSA Friends and family were involved 48% Care was personalized based on...
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Spotlight*KSA Views on HealthCare In KSA June 2019
Transcript of Spotlight*KSA · Spotlight*KSA Friends and family were involved 48% Care was personalized based on...
Spotlight*KSA
Views on HealthCare In KSA
June 2019
Spotlight*KSA
PERSONAL HEALTH
PERCEPTIONS
3 10 15 19 23
EVALUATING THE HEALTHCARE
SYSTEM
PATIENT EXPERIENCE
EXPECTED CHANGES IN HEALTHCARE
ADOPTION OF HEALTHCARE
TECHNOLOGY
Table of Contents
Spotlight*KSA
PERSONAL HEALTH
PERCEPTIONS
Spotlight*KSA
Perceptions Towards Own Health
67%believe they are in
good health
65%
71%
62%
75%
74%
Male
Female
Under 35
35 - 49
50 - 64
Spotlight*KSA
61%say they get
enough sleep
Healthy Lifestyle
52%say they eat a
healthy diet
55%believe they
exercise enough
56%
69%
59%
65%
57%
Male
Female
Under 35
35 - 49
50 - 64
49%
63%
53%
58%
51%
Male
Female
Under 35
35 - 49
50 - 64
47%
59%
47%
59%
60%
Male
Female
Under 35
35 - 49
50 - 64
Spotlight*KSA
Adequate Medical & Dental Care
59%believe they get all
the medical care
they need
53%believe they get all
the dental care
they need
54%
66%
56%
64%
60%
Male
Female
Under 35
35 - 49
50 - 64
49%
59%
50%
58%
46%
Male
Female
Under 35
35 - 49
50 - 64
Spotlight*KSA
58%are satisfied with the
availability of healthcare
providers where they live
54%
64%
53%
67%
60%
Male
Female
Under 35
35 - 49
50 - 64
55%believe healthcare
costs are reasonable
51%
61%
52%
63%
46%
Male
Female
Under 35
35 - 49
50 - 64
Healthcare Accessibility
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44%would allow their
organs to be removed
to help others
58%are willing to offer
blood in order to help
others
Donating Organs and Blood
60%
55%
56%
60%
66%
Male
Female
Under 35
35 - 49
50 - 64
40%
49%
47%
42%
33%
Male
Female
Under 35
35 - 49
50 - 64
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34%Cancer
Top 5 Public Health Concerns
29%Obesity
14%Diabetes
10%Mental
health
4%Smoking
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EVALUATING THE
HEALTHCARE
SYSTEM
Spotlight*KSA
54%rated overall healthcare
quality as good
Quality of the Healthcare System
48%
62%
53%
58%
42%
Male
Female
Under 35
35 - 49
50 - 64
Spotlight*KSA
Easy to get an appointment with doctors
Information about how to look after
ones health is available when needed
Concerned that personal data will be made available to third parties without a consent
48%
46%
48%
The healthcare system provides the best treatment
46%
Quality of the Healthcare System
Agree
People in KSA cannot afford good healthcare
Waiting times to get an appointment with doctors are too long
56%
50%
Information about healthcare services is readily available when needed
44%
The healthcare system provides the same standard of care to everyone
41%
The healthcare system is overstretched
41%
Spotlight*KSA
32%Cost of
accessing
treatment
Top Healthcare System Concerns
25%Quality of
treatment
21%Treatment/
long waiting
times
17%Bureaucracy
17%Lack of
choice
Spotlight*KSA
35%Online search
engines
Top Healthcare Sources of Information
35%Pharmacists
34%Doctors/
healthcare
professionals
29%Friends &
family
21%Online
encyclopedias
Spotlight*KSA
PATIENT
EXPERIENCE
Spotlight*KSA
Frequency of Visiting Healthcare Providers
45%
49%
32%
35%
36%
26%
20%
25%
21%
28%
24%
33%
25%
24%
23%
21%
20%
15%
27%
27%
35%
40%
40%
51%
59%
55%
64%
Dentist surgeons
Primary care physicians
Optometrist or an ophthalmologist
Obstetricians or gynecologists
Other specialists
Physical or occupational therapists
Audiologists
Alternative medicine professionals
Mental health professionals
Several times a year Once a year Less Often
Spotlight*KSA
Friends and family were involved
48%
Care was personalized based on needs and choices
49%
Healthcare professionals showed emotional support during the treatment
49%
The care received is considered the best
52%
Easily accessed medical information
53%
Values, preferences and expressed needs were respected
53%
54%
Safety was considered a priority
55%
Treated with dignity and respect throughout the treatment
56%
Provided with sufficient information about the treatment
Agree
Most Recent Experience with Provider
Spotlight*KSA
Doctor really cares about patients
54%
Patients were taken seriously
57%
Patients feel relaxed with doctors
52%
Patients were accepted the way they are
53%
Doctors know how patients feel
48%
Patients know what to expect from provider
51%
Doctor know patients well
39%
Patients know doctors very well
45%
Most Recent Patient Experience
Agree
Spotlight*KSA
EXPECTED
CHANGES IN
HEALTHCARE
Spotlight*KSA
63%think their own health
will be changing to the
better
Will stay the same29%
Will get worse8%
Expected 10 Year Personal Health Change
58%
69%
62%
68%
49%
33%
23%
29%
26%
40%
9%
8%
9%
6%
11%
Male
Female
Under 35
35 - 49
50 - 64
Spotlight*KSA
Availability of treatment
Availability of providers
Quality of healthcare
Cost of healthcare
Expected 10 Year Healthcare Change
70%
69%
67%
61%
23%
24%
26%
26%
7%
7%
8%
13%
Better Stay the same Worse
Spotlight*KSA
Availability of
treatmentAvailability of
providers
Quality of
healthcare
Cost of
healthcare
67%
63%
72%
65%
71%
60%
Total
Males
Females
Under 35
35 - 49
50 - 64
61%
57%
68%
60%
65%
52%
Total
Males
Females
Under 35
35 - 49
50 - 64
69%
66%
74%
68%
72%
66%
Total
Males
Females
Under 35
35 - 49
50 - 64
70%
68%
73%
69%
73%
68%
Total
Males
Females
Under 35
35 - 49
50 - 64
% who believe it
will change for the better
Expected 10 Year Healthcare Change
Spotlight*KSA
ADOPTION OF
HEALTHCARE
TECHNOLOGY
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38%
45%
45%
36%
38%
Male
Female
Under 35
35 - 49
50 - 6413% don’t know
46% never used
19% used, but
not using now
22% currently using
Connected Health Devices Usage
% Previous/Current Usage
Spotlight*KSA
Connected Health Devices – Motivations & Barriers
Motivations among current users
24%
23%
22%
22%
22%
Lose weight
General wellbeing
Monitor/Improve exercise level
Interested in health data
To prevent illness
Barriers among former and non users
20%
20%
20%
17%
14%
Cost
Too much effort
Privacy
Not interested in technology
Do not trust the quality of data
Spotlight*KSA
Connected Health Devices – Usage Recommendation
Would use a connected health device as part of a treatment plan if
recommended by…
71%
62%
61%
61%
55%
A Doctor
A Health insurer
A Nurse
A Pharmacist
A Family member/friend
Spotlight*KSA
METHODOLOGY
• 500 Interviews Conducted in
Saudi Arabia, Across The
Kingdom.
• The Survey Was Conducted Via
The Ipsos MENA Online Panel.
• The Survey Covered Saudis &
Expats Aged 18 to 64 Years,
Males and Females.
• Interviewed Individuals Are The
General Public.
For More Information:
Nicola Qahoush
Research Manager
Ipsos MENA
Email: [email protected]
For More Information:
Rama Khalifah
Research Executive
Ipsos MENA
Email: [email protected]
