Document ID: A13653 Version: 8

Department: Human Resources Last Updated:

Document Owner: Next Review Date:

Approved by: Date First Issued: 13/05/2010

Counties Manukau Health

POSITION DESCRIPTION

SPMO Value and Benefits Manager

This position is not considered a children’s worker under the Vulnerable Children Act 2014

Position Holder's Name: ........................................................................ Position Holder's Signature: .................................................................. Manager/Supervisor's Name: ............................................................... Manager/Supervisor's Signature: ..........................................................

Position description: Counties Manukau Health 2

Position description: Counties Manukau Health 3

PURPOSE OF THE POSITION

The Strategic Programme Management Office (SPMO) Value and Benefits Manager is responsible for the implementation and monitoring of a benefits management framework for all Counties Manukau Health's SPMO improvement and change projects and programmes supported by Ko Awatea.

The primary purpose of this position is to establish a benefit modelling and tracking methodology and then work alongside key stakeholders to ensure this is actively managed and reported throughout the project lifecycle and subsequent investment period

The role will support the organisation to adopt a value management approach - supporting change delivery initiatives to achieve organisational goals and benefits, managing potential risk and gathering lessons learned, updating practice and process accordingly.

Position description: Counties Manukau Health 4

PLACE IN THE ORGANISATION

Structure – Ko Awatea

Structure – Strategic Programme Management Office

Position description: Counties Manukau Health 5

NATURE AND SCOPE OF RESPONSIBILITIES

Key Accountabilities

Standards / Achievements

Project and programme management best practices

Establish and support implementation of a framework for benefit identification, measurement and tracking.

Provide training on development of business cases, application of the benefits management framework and facilitate benefits mapping workshops.

Oversee benefit realisation measurement schedules, tracking and reporting benefit delivery at business case and portfolio view.

Develop templates and tools to ensure traceability and scalability

Work alongside sponsors, programme managers and clinical leads to define benefits, how benefits will be measured, target metrics, timeframes, accountabilities and responsibilities

Benefit Realisation Management Identify Stakeholder and Organisational Issues that may impact the delivery of Expected Benefits and what actions will be undertaken to mitigate these and by who and

Assess any unintended consequences (dis benefits) and include these in the benefit analysis

On completion of the project, ensure Benefit Realisation Management (BRM) continues to sustain the capabilities and realisation of benefits

Ensure business ownership, understanding and hand over of benefits to business as usual operations

Benefit Realisation Plans Produce Benefit Realisation plans utilizing business cases and schedules that provide the detail build-up of benefits

Produce Benefit dependency Maps which identify Organisation and Enabling Changes that support the realisation of Benefits

Produce Benefit Registers and Benefit Profiles and specifically identify who is accountable for delivering these changes and by when

Propose Benefit Measures that best represent the Benefits/ key performance

Position description: Counties Manukau Health 6

Key Accountabilities

Standards / Achievements

indicator for each Benefit

Ensure measures are practical to collect (cost vs effort)

Design and coordinate benefit ‘baseline’ and post ‘go live’ measurement approaches (time and motion software tools, surveys, volume and user profile reporting).

Management of project reporting and improvement data

Participate in setting standards for, and monitoring, post implementation reviews to compare benefits realised with those forecast, and to identify lessons learnt for wider dissemination.

Ensure cross-over and benefit duplications are identified and accounted for in reporting

Financial management and Business Case support

Guide and work alongside financial analysts to define baseline financial measures, targets, measurements and reporting

Work under the guidance and close liaison with the deputy CFO provider and deputy CFO funder.

Prepare Business Case financial analysis, Benefits (cash and cost avoided), NPV, IRR, Sensitivity analysis, Capital and Operating and roll out schedules.

Patient and Workforce benefit analysis (Financial, Efficiencies), for Business Cases.

Clinical safety & Quality Measures Work alongside clinical leads to ensure patient safety and quality measures are accounted for

Patient and Workforce benefit analysis (Non Financial), for Business Cases.

Change Management and Communication Identify stakeholders to be included in benefit planning and assessment and ensure they are appropriately engaged

Benefit business case preparation and support to overall Strategic Case

Presentations to Board, Executive, Clinical Directors and Senior Management teams

Work with the communications lead, clinical leads & project managers to encourage lessons learnt and success stories to be shared or published

Team work Actively participate as part of the SPMO, Portfolio and Change Teams and work closely with project delivery teams to ensure teams

Position description: Counties Manukau Health 7

Key Accountabilities

Standards / Achievements

are engaged and actively contribute to the benefit management disciplines

Relationships

Effective working relationships are built and maintained with CMH staff (primarily the Ko Awatea Improvement and Change Team).

Cultural Safety & Diversity

Commitment to the principles of Treaty of Waitangi

Honouring Diversity

Respect, sensitivity, cultural awareness is evident in interpersonal relationships.

Our differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices.

Utilise Information Technology

Demonstrate ability to access and use available clinical information systems.

Is conversant with applications required for specific discipline/role. For example, i.PM, Concerto, Outlook, etc.

Maintains own professional development by attending relevant IT educational programmes.

Position description: Counties Manukau Health 8

COMMUNICATION AND INTERPERSONAL SKILLS

Will be required to interact on a regular basis with a range of Counties Manukau Health staff members including:

SPMO team

Ko Awatea senior management and teams

General Managers

Service Managers

Team Managers & Leaders

ELT/ICSG

ARF Audit and Risk

CM Board (Business Case and Benefit Review presentations)

Project Senior responsible owner(s)

Program Governance

Work-stream Sponsors

Work-stream Leads

Program Managers

Transformation Leads

Clinical Leaders

Business Managers and Financial Analysts

Chief Financial Officer and Deputy Financial Officers

Director Primary Health & Community Services

Director Hospital

Corporate and Business Services department

CM Health Internal Audit

Externally there will be contact with:

Regional and National Decision Making Groups (CBAG, Regional Capital, ICG, RGG, National DAB)

Auckland, Waitemata and Northland and Other DHB Project Managers and SPMO team members

NZ Health Board (DAB)

CM Health Project IQA Partner and External Auditors

Potentially Ministry of Health

Potentially Treasury

Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner. In conflict situations will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome.

PROBLEM COMPLEXITY

The SPMO Value and Benefits Manager will be regularly challenged by a wide range of issues. There will be a requirement to be able to prioritise issues and negotiate time frames, while still providing a quality customer service. The range of problems will be diverse and require solutions customised to meet the circumstances of the client. Therefore opportunities will arise to provide innovative options based on research and proven outcomes.

Position description: Counties Manukau Health 9

There will be demands to meet deadlines, maintain accuracy and quality of information. Failure to do so could impact on the organisation in terms of its ability to deliver SPMO priorities. The Benefits lead will provide oversight for the organisation with a goal of realisation of between $60 – 100M of benefits (HTT program). Will refer to the SPMO Manager for advice or second opinion.

SCOPE FOR ACTION Are encouraged to use initiative and problem solving skills to develop innovative approaches to issues. Discretion is required to be exercised in releasing confidential information to the appropriate parties.

DIMENSION OF THE POSITION

This is a senior level position with considerable experience in financial and process management. Will be responsible to the SPMO Manager for the achievement of agreed objectives and operates within the confines of Counties Manukau Health.

POSITIONS REPORTING IN THIS ROLE (numbers)

Directly (numbers) : 2

Indirectly (numbers) : Will need to work with a large and diverse group of internal and external executive level stakeholders

PERSON SPECIFICATIONS (requirements for the role)

Minimum Preferred

Qualifications

Tertiary degree and internationally recognised qualifications in Programme/ Project Management

Advanced benefits and business case knowledge.

Financial Management: Tertiary qualification and senior financial positions held in budget management and financial reporting

Reporting : Practical experience in developing reporting schedules, templates and reporting to governance level

Post graduate qualification

Experience (including years) Ability to follow project Previous experience having

Position description: Counties Manukau Health 10

methodology to ensure consistency across projects.

Excellent verbal and written communication skills alongside the ability to coach/mentor others in facilitating capability building in Benefits and Value activities.

Strong systems and process knowledge skills with critical thinking and problem solving skills.

Strong results orientation.

Advanced computer skills (including, Excel, Word, PowerPoint and Visio).

Minimum 6 years work experience in quality and/or systems improvement, relationship management, project management frameworks and business cases.

Ability to put theory in practice

A high degree of process management, people management and negotiation experience.

Demonstrated building of successful internal and external relationships and networks.

Demonstrated experience in working on whole of system performance improvement and change services.

Strong people & leadership skills

Solid proficiency in project/ programme management methodologies and previous experience of SPMO activities and functions

Knowledge and experience in use of various tools/methodologies to aid

worked in a large health organisation

Position description: Counties Manukau Health 11

programme management

Experienced in coaching colleagues and supporting them to work to best practice guidelines

Skills/Knowledge/ Behaviour

Ability to put theory in practice

Strong interpersonal and communication skills.

A high degree of process management, relationship and capability building and negotiation experience.

Demonstrated building of successful internal and external relationships and networks.

Demonstrated experience in a similar SPMO role.

Position description: Counties Manukau Health 12

HEALTH AND SAFETY ACCOUNTABILITIES (non-management roles) Health and Safety (H&S) is a key accountability of all Counties Manukau Health (CM Health) staff. All CM Health Employees are responsible to:

Zero Harm Engage in safe workplace practices and take care of the health and safety of themselves, other employees and people in the workplace

Risk Management Identify, evaluate and report all hazards and incidents they are aware of in the workplace

Adhere to apply risk controls, identified in risk assessments, such as ‘Safe Operating Procedures’

Follow safety instructions

Stop work when there is an immediate risk of serious harm and notify the appropriate manager

Ensure nothing they do or don’t do will cause harm to themselves or others

Safety Management System Requirements

Understand and follow CM Health’s Occupational Health and Safety policies, Health and Safety regulations, and personal responsibilities as outlined by these policies

Follow all Occupational Health and Safety policies and procedures

Work Safely Report for duty in a fit state, free from the influence of alcohol or other drugs

Participate in consultation activities regarding matters affecting your health, safety and wellbeing

Wear the required Personal Protective Equipment when undertaking specific activities, or when in nominated areas

Operate clinical or plant equipment safely

Participate in relevant safety training, and maintain safety related competencies

If relevant to your position, be in possession of required and current Certificates of Competency