Spm Project

“HOTEL MANAGEMENT”

PROJECT REPORT

Submitted in the partial fulfillment of the requirement for the award of the degree

SUBMITTED BY

VINEET CHAUHANSARVOTTAM SINGHSAURABH GANGWARPRATYAKSH JEET

UNDER THE GUIDANCE OF

Internal Guide : Mr.Lokesh

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CERTIFICATE

This is to certify that the project titled HOTEL MANAGEMENT is a bonafied work carried out by VINEET CHAUHAN, SARVOTTAM SINGH, PRATYAKSH JEET & SAURABH GANGWAR in the partial fulfillment of the requirement for the award of the degree from U.P. Technical University, Lucknow .

Internal Guide ExaminerMr.Lokesh

HOD (IT)

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ACKNOWLEDGEMENT

This is to acknowledge that the started performance “HOTEL MANAGEMENT” is designed to be presented as a project work with Visual Basics at front end & Access as back end.

First of all we would like to extend our indebtedness to” “who guided us a lot in framing the project.

We are grateful to our instructors and course-mates that provided many helpful suggestions and also corrected us during the primary analysis phase of the project. We also thank our institute for the valuable guidance without which it could not have been possible.

VINEET CHAUHAN SARVOTTAM SINGH SAURABH GANGWAR

PRATYAKSH JEET (B.TECH(IT)-3RD YEAR)

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Table of Contents

1. Cover Page

2. Certificate

3. Acknowledgement

4. Table of Contents

5. Synopsis

6. Feasibility Study

7. System Analysis

8. Requirement Analysis

9. Design Table Design DFD ER Diagram

10. Coding

10. Testing & Debugging

12. Conclusion

13. Bibliography

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SYNOPSIS

INTRODUCTION

Hotel industry is one of the leading industries in India and as well as worldwide

today. Thus we have tried to focus our attention on this project by computerizing

it keeping in mind its importance. We have tried to develop this software, which

would be helpful in the hotel industry to make job easier, and time saved.

There was a time when all the work in the hotels were performed manually like

customer’s records employee details, room status & billing etc. but in today’s

world life is to fast therefore our motive is to minimize human labor and make all

the job more convenient.

This software also provides the security of data. Only the Admin. Can seek the

required information as this software has the concept of password, which is only

known to Admin.

This project is a live project which is based on a particular hotel i.e. Usha Shriram

hotel, situated in Delhi

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MODULES

S.No. NAME DESCRIPTION1 Frm customer

informationIt gives the details of customer

2 Frm Employee It gives the details of employee

3 Room Enquiry It provides the choice of rooms (single or double) to customer

4 Frm services It deals with facilities & food section.

5 Frm bill It generates the bill.

6 Frm check in Add the new customer record & save it in customer file.

7 Frm check out It updates the customer file after customer leaving the hotel.

S.No

NAME DESCRIPTION

1. Module1.bas Contain a global variable for delectating a connection with a database & fields containing the user name & category.

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TOOLS AND TECHNOLOGY USED

The tools and technologies used for this module is Visual basic – 6 in the front-end

and MS-Access in the back-end.

Why Visual-Basic:-

Every programmer and developer today is in search of an ideal language and

platform, that is best and fast to create all kind of software applications. The

development of Visual-basic has created a pleasant revolution by proving itself to be

nearly perfect by satisfying their needs.

Visual-Basic is highly interactive programming language, which is ideal for

developing applications for MS-Windows. It’s features increase productivity by

providing tools that are user friendly and help to create sophisticated applications.

Unlike other windows programming environments like Visual C++ , Visual Basic

programs are very simple to write. The very purpose of the parent language BASIC

(Beginners All Purpose Symbolic Instruction Code), which is to teach computer

programming to a beginner, has been retained in Visual Basic also. Visual Basic

relies very heavily on the windows user interface. Therefore the only pre-requisite to

work in Visual Basic environment is to have a firm understanding of how to use

mouse, windows, pull down menus and dialogue boxes.

Visual Basic is an event driven programming language. By event driven

programming it means that what should execute when specific events occur. The

biggest part of writing the programme in Visual Basic involves writing program codes

for the multitude of possible events that can occur to the forms and controls when

the program is running.

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Visual Basic as a programming language has proved to be easier compared

to other programming languages. It has many in-built tools, which make it one of the

most powerful windows programming environments.

In conventional programming languages like ‘C’ and ‘Pascal’ you have to

write codes to display visual objects on your user interface and specifically instruct

the user interface about the action it has to carry out when an event occurs. In Visual

Basic you have to draw the visual objects and then enter code in a module, which

has automatic built-in formatting and syntax checking capabilities. The user interface

in Visual Basic executes the action it has to carry out when an event occurs.

Examples of some of the events:-

Events that happen with forms:-

Load: It is executed with the start up of the form.

Unload: This is used to free the memory taken by the form.

Events that happen with the controls:-

Click: This event is generated when a command button is chosen.

Double Click: This is generated when an object is double clicked.

Change: This event responds to changes to a control.

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Error Handling in Visual Basic:-

The most important part in the project is error handling. In all the other languages

except Visual Basic error handling is the most complex part but in Visual Basic it’s a

child’s play. In Visual Basic the errors and mistakes that are committed when

entering the code at design time lead to the display of error messages during

compilation and run-time. Mistakes that do not allow the functioning of the program

to it are desired tasks are known as bugs. We can avoid some of the bugs during

application design by pre-planning. Minor bugs usually do not affect the program

from serving its purpose. They may slow down the computer, change color etc.

Major bugs are severe and will affect the program from being used correctly. They

may erase files, generate a general protection failure etc. All these bugs no matter

minor or major may be handled in Visual Basic by certain error statements. These

error statements are:-

1. On Error Go To Line: This enables the handling routine that starts at any line

label or line number.

2. On error Resume Next: This specifies that when a run-time error occurs,

control branch to next statement immediately.

3. On Error GoTo 0: Disable any enabled error handler in the current

procedure.

Data Access In Visual Basic :-

Visual Basic allows accessing and manipulating data databases. It allows managing

databases, objects, and structures. It includes a number of features that makes

database access relatively simple like:

Close attachment with the MS-Access database program.

Data control to access and display database information with other controls.

Capability to work with ODBC and SQL Drivers in order to access and manage data

in relational databases.

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Visual Basic includes the Microsoft jet database Engine that powers MS-Access. It

allows to display, edit and update information from many types of databases.

In Visual Basic standard edition we can use the data control to access information in

existing databases. In Visual Basic professional edition we can also create or modify

databases using the data access objects programming interfaces.

Visual Basic provides the feature DDE, (Dynamic data exchange), which is a

establishes protocol that enables your application to directly & continuously

exchange data through active links between application that run under MS-Windows.

DDE depends on links between a Visual Basic program & other programs. The data

exchange is called Conversation. One can exchange data by establishing DDE links.

These links can be created during design time as well as run-time.

Visual Basic also enables to create an application, which displays data from much

different application & also allows editing the data from with in the application in

which it was created.

Thus with all the above-mentioned features, Visual Basic has created a pleasant

revolution by proving itself to be nearly perfect by satisfying their needs. So, it was

used as a front-end tool in our module.

Why Access:

A database is a collection of information that’s related to a particular subject or

purpose, such as tracking customer orders or maintaining a music collection. If your

database is not stored on computer, or only part of it are, you may be tracking

information from variety of sources that you have to coordinate & organize yourself.

Using Microsoft-access, you can manage all your information from a single database

file. Within the file, divide your file into separate storage containers called table: view,

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add, update table data by using online forms; find & retrieve just the data you want

by using queries; & analyze the data base’s from the internet or an intranet by

creating data access pages.

To store the data, create one table for each type for each type of information that you track. To bring the data form multiple tables together in a query, form, data or data access page, define relationships between the tables. To find & retrieve just the data meets condition that you specify, including data from multiple tables, create a query. A query can also update or delete multiple records at the same time, &perform predefined or custom calculation on your data. To easily view, enter, & change data directly in the table, create a form.

When you open a form, Microsoft-access retrieves the data from one or more tables, display it on the screen with the layout you choose in the form wizard, or a layout that you create from scratch.

To analyze your data or present it a certain way in print, create a report For example,

you might print one report that groups data & calculates totals, &another report with

different date formatted for printing mailing mailing labels.

To make data available on the Internet or an intranet for interactive reporting, data

entry, or data analysis, use a data access page. Microsoft-access retrieves the data

from one or more tables & displays it on the screen with the layout you choose in the

page wizard, or a layout that you create from scratch. User can interact with the date

by using features on the data access page.

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FEASIBILITY STUDY

The first step involved in computerizing a system is to conduct feasibility study to deter-mine whether it be possible to install a system for processing the data, keeping of records etc. & whether the cost of such computerization would justify the benefits accrued in terms of increased efficiency & reduction of work load of all concerned operating staff.Accordingly, visiting the hotel &getting the necessary information system was considered to be feasible.

The volume of data involved was high & needed large number of staff to

manage the record.

There was need for improved management information to extend facilities.

There was infrastructure available to install the computer system besides

this counter staff was quite suitable to operate a computerized system.

The operating staff was quite responsive & encouraging in the proposed

computerization plans.

There was a satisfactory manual system of record keeping & procedures.

The problem was excessive workload, which could not be coped up with

the available staff.

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SYSTEM ANALYSIS

Analysis is the detailed study of various operation performed by the system with the

intent of improving it through better process and methods. System analysis means a

detailed description before computerizing system under consideration, it has to be

analyzed, we need to study how it function currently? What are problems and what

are requirement that proposed should meet.

The main components of making software are: -

1. System and Software analysis

2. Design and implementation of software.

3. Ensuring, verifying and marinating software integrity.

Information Gathering

The team gathers all the information by visiting at the site to have information of

existing system. All relevant personal were consulted and no information was

over-looked. To gather information one has to perform different methods: -

1. Identify information sources

2. Revolving a method of obtaining information from identified source.

3. Using information from module of organization

Information Sources

The main sources of information were: -

1. Users of the system

2. Presentations and documents using organization

3. Computer presentation of existing system.

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EXISTING SYSTEM

In the existing system, automated mechanism is absent to maintain small hotels.

The previous mechanism used by hotel is either manual or maintain cash

registers. The bill is being given to customer from their bill book. So they find it

difficult to manage hotel. The main problems in the existing system are as under:

-

The existing system does not provide security from other members. Any

member of hotel can easily access the data by seeing or getting the

information from the register & that person can misuse the information

gained from records.

There was no technology to maintain customer record; staff records

department record or other record in the existing system, which could have

been useful to higher authorities.

In the existing system the user will have to calculate the amount manually

for services provided to customer. And by doing so there may be chance

of committing mistake.

Customers always desire to know the relevant details like –The room

availability at various floors & the status of rooms i.e. single or double etc

The reservation of rooms for a particular day or date is not effectively

maintain by the user in the existing system.

The existing system does not indicate the vacancy of room’s category

wise.

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PROPOSED SYSTEM

A close scrutiny of the existing system clearly shows that it does not meet the

requirement of the organization adequately. To make it more effective & user

friendly the computerization of information system will be an essential addition

to it. It will process the data’s more accurately & quickly. To achieve this it is

necessary to design & develop a new system, which have the following

benefits over existing system:-

o Flexibility in generation of information: The generation of reports

in the proposed system will take minimum time and will be more

accurate.

o Less time to derive conclusions: User of the proposed system can

compile information at higher speed, make comparisons for distinct

periods and draw the conclusions speedily.

o Ease in maintenance of information: The maintenance of

information in the new system will be much easier as new information

is added with every new customer getting in and checking out.

o User friendliness: This system is very easy to learn and understand

and even a novice can use the system effectively.

o User satisfaction: The system stands up to the expectations of user

by giving him the easy access and retrieval of information.

o Accuracy: As the information is prepared electronically hence it

tends to be highly accurate than in the existing system.

o Less time consumption: The time taken by the staff to carry out

various jobs is much less in the proposed system, thus making it

more economic and fast.

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REQUIREMENT ANALYSIS

The origin of most software system is in the need of a client, who

either wants to automate an existing manual system or desires a new software

System. Thus there are three major parties interested in a new system: the client

use and the developers. The basic purpose of software requirement specification

is to bridge communication gap between the software development process and

client problems.

I have done this analysis in order to make a prototype of what the new

system should look like. Since my main aim is to learn that how projects are

made and maintained, so this project of mine has gone through all stages of

software development process.

System Requirement

HARDWARE INTEL PENTIUM 500 MHZ

64 MB RAM

1.2G.B HARD DISK

OPERATING SYSTEM WINDOWS 98

SOFTWARE VB6.0, MS ACCESS

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Performance requirement

The following characteristics are taken care of while developing the

system

User friendly: The system should be easy to learn and

understand .A naïve should be able to use the system effectively,

without any difficulty.

User satisfaction: The system is such that it stands up to the user s

expectation.

Response time: The response time for an operation should be

much less as it can be. This has to be taken care of while

programming.

Safety and Robustness: The project should be able to avoid or

tackle disastrous action .The system should safeguard against

undesired events without human intervention.

Acceptance criteria

The following acceptance criteria were established for evaluation of the new

system:

1. The system developed should be accurate and hence reliable that is

the error rate should be minimized and the output should be accurate

and consistence.

2. The-developed software should provide all functions. Further, the

execution time should be very low and response time should be good.

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3 .It should satisfy the criteria specified in the functional and performance

requirement.

4-. The system should have a scope of future modification and

enhancement that is; it should be able to cope with the business

changes.

5-. The system must satisfy the standards of good software that are:

User friendly, modularity, maintainability, timeliness.

Exception handling

To ensure that the system does not halt in case of undesired situation

or event, the exceptional conditional should be taken care by providing

the corresponding exception responses while developing the system .All

the error handling and validation are to be provided with the system.

Some of them are: displaying proper data types of value should be

checked while entering them in databases or display error message

otherwise, exception handling which are raised if the connections made

are not proper from application to the databases etc.

Problem handling

This project aims at providing user-friendly software, which will automate

the working of a bank. The proposed aim is to provide the following:

1. Providing the user with an integrated package so that working can be

coordinated.

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2. To remove data redundancy and gain consistency.

3.To provide a vision RDBMS on each of the user’s desktop and a

system which could be integrated with the corporate databases of the

main network.

4.Providing methods of auditing the system

5.To prepare all the reports required and allowing the user to solve some

of the queries he might have.

6.To provide user-friendly environment.

7.To develop a system such that it stands to the user expectation.

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DATABASE DESIGN

Database is a collection of records .In this project I have used MICROSOFT ACCESS 97 .In Microsoft Access I have used a database and nine tables.

Following are the design of the table, which I used in project

NAME OF THE DATA BASE: CHAN

NUMBER OF THE TABLE: NINE

NAME OF THE TABLE USED: 1. BLLINGDETAIL

2. CHKINROOMS

3. CHKOUTROOMS

4. CUSTOMERDETAILS

5. CUSTOMERREPORT

6. EMPLOYEEDETAIL

7. FACILITIES

8. FOOD

9. ROOM

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TABLE DESIGN

TABLE: 1 (BILLINGDETAILS)

Booking No Item Cost

4 Facilities 4250

4 Food 790

5 Facilities 1450

5 Food 525

4 Food 600

6 Facilities 6250

6 Food 945

7 Facilities 6250

7 Food 795

5 Food 180

6 Food 600

8 Facilities 300

TABLE: 2 (CHKIN DETAILS)

Booking No

Customer Code Room No Advance

4 4 1 1000

8 5 21 23

5 8 2 2000

6 9 3 500

7 10 6 1000

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TABLE: 3 (CHKOUTDETAILS)

Booking No Room No Days ChkOut

4 1 4 10/25/2002

5 2 5 10/22/2002

5 2 5 10/22/2002

6 3 2 10/15/2002

7 6 5 11/6/2002

4 1 -6 10/15/2002

6 3 392 11/9/2003

6 3 0 10/13/2002

6 3 394 11/11/2003

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TABLE:4 (CUSTOMERDETAIL)

customerCode

customername

address1 address2 address3 phone1 phone2 mobile Fax email city State country Pin roomtypeCheckI

n

4 Ranjul Bhatia Bhavan

4666666 9811111111

[email protected]

m

Dadri U.P. India Single Room

10/21/2002

5 Priya Bhatia Bhavan

4665555 9810000007

[email protected]

Dadri UP India Single Room

10/21/2002

6 Arvind A-192,Beta 1st

4665095 9811536945

[email protected]

Greater Noida

UP India Double Room

10/21/2002

7 Rahul RajNagar 4665577 Ghaziabad

UP India Double Room

10/21/2002

8 Deepak Rajnagar 57655875

687689 988766544 Ghaziabad

U.P India Single Room

10/17/2002

9 Amatus Kandala 3483948 981111100000

Meerut U.P India 201020

Single Room

10/13/2002

10 Mr & Mrs Neena

Haziganz 727182 981172172 Patna Bihar India Double Room

11/1/2002

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TABLE:5 (CUSTOMER REPORTS)

sno customername roomtype roomno checkindate checkoutdate amount BookingNo

4 Ranjul Single Room 1 10/21/2002 10/25/2002 9040 4

5 Amatus Single Room 3 10/13/2002 10/15/2002 11195 6

6 Deepak Single Room 2 10/17/2002 10/22/2002 6975 5

7 Mr & Mrs Neena Double Room 6 11/1/2002 11/6/2002 27045 7

TABLE:6 (EMPLOYEEDETAILS)

EmployeeCode

EmployeeName

Address1Address

2Address3 Pin City State Country Phone1 Phone2 Fax Mobile Email Designation

3 Shweta Nehru Nagar Ghaziabad UP India 4722120 9811111190 Middle Mgmt

4 Priyanka Bandra West Mumbai Maharashtra India 9820585858 [email protected]

Maneagr

5 Arvind Singh

E-157,Anupam Apartment Saket New Delhi India 6805322 9811536945 Director

6 Ranjul 23,Vista Centre ,Salisbury Road

London London UK 4544444 9811111111 Chair Person

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TABLE:7 (FACILITIES)

description Cost

POOL 50

Swimming Pool 500

Car Rentals 1000

Laundry Services 200

Beach Club 400

Bike Rental 500

Transfers to and from the Airport 500

Billiards 100

Disco 1000

BAR 2000

Laundry 3500

swimming 546

sigle 32

2 2

TABLE:8 (FOOD)

foodtype fooditem Cost

BreakFast Tea 10

Snacks Soft Drinks 20

Snacks Pizza 300

Lunch Dal Makhani 100

Lunch Sahi Paneer 100

Lunch Mix Veg. 100

Lunch Rice 50

Lunch Butter Nan 15

Dinner matart-paneer 100

Dinner chana-masala 80

Dinner Tandoori 15

Dinner Butter Nan 15

Dinner Chilly Chicken 120

Dinner Fried Rice 60

Dinner Plain Rice 50

Lunch Manchurian 80

Lunch Chilly Chicken 120

Lunch 7867 56

Breakfast 78 8

TABLE:9 (ROOM)

roomno roomtype cost Status

1 Single Room 1000 Vacant



5 Double Room 4000 Vacant






21 Single Room 2000 Already Booked




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DFD

SYMBOLS USED IN DATA FLOW DIAGRAMS

The DFD was fast developed by larry constantine as a way if expressing system

requirements.

1. A Square defines a source or destination of system date.

2. An arrow identifies data flow data in motion. It is a pipeline through which

information flows.

3. An open rectangle is a data store data at rest.

4. An oval bubble represents a process that transforms incoming data flow to

outgoing data flow.

CONTEXT DIAGRAM

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HotelManagement System

Visitor

Check in

Employee

Visitor Information

Generation of Slip

Employee Information

Monthly Status

LEVEL 1 DFD

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Visitor

1.0

Reception

2.0

Room Status

3.0

Facilities

4.0

Food Facilities

5.0Check Out

6.0Generation of Slip

Check in

Alter Allocation

Bill

II ND LEVEL DFD

2.1

User’s decision

update Update

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Visitor2.0

Room Status

Check in File

Customer Detail File

Update

Update

2.1

Single Room

2.2Double Room Room File

Room File

Visitor5.0

Check out

Check Out File

Room File

Update

Update

Customer Detail File

Billing Detail File

E-R DIAGRAM

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Custmer details

Chkout process

Chkin procesS

Room assigned

Facilities availble

Food available

Facilities

food

room

Chk out

Chk in

Chko

ut data

chkdata

room

no

B noname r.type Gener

ating

bill

bills

adva

nce

b.no

c.code

Room.no

b.no

r.no

r.typer.no

costdescption

f.type

f.cost

f.item

cost

Items,facilties

Bill.no

cost

day

chkout

status

Spm Project

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