Copyright © 2016 Splunk Inc.

Splunk at BBC Worldwide

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A new digital service that makes it easy for audiences to buy, enjoy and keep their favourite BBC programmes

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BBC Store’s Customer Journey

Login Browse

Purchase Playback

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BBC Store’s Customer Journey

Each part of the journey has a different supplier

Login Browse Purchase Playback

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We needed a solution to give us end-to-end

visibility into the customer journey

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Why ?

Speed of implementation ahead of BBC Store launch in November

No technical resources in the team to manage infrastructure

User interface, dashboards and visualizations – needed a solution for non-technical users

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Performance Monitoring – Response TimesR

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Authentication

Sign In - Errors (excluding human error)

Successful Sign In – 24 hrsSign In Errors by Type (24 hrs)

Average Response Time – Sign In

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e Ti

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(MS

)

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Payments

Paypal Payment Errors by Type

MS

MS

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Reports for Marketing and E-Commerce

Store Sales (24 hrs)

Store Sales (7 days)

Assets sold by revenue (24 hrs)

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Top Takeaways

Speed up resolution times

Ensure we maintain a great

service

Translate business insights into impact for operations

Thank You