Splunk Discovery Dusseldorf: September 2017 - IT Ops Session

© 2017 SPLUNK INC.© 2017 SPLUNK INC.

20TH SEPTEMBER 2017 | DÜSSELDORF

© 2017 SPLUNK INC.

Daten-getriebene Einblicke in Ihren IT Betrieb zurUnterstützung der digitalen Transformation

René Siekermann | IT Markets Specialist EMEA

20TH SEPTEMBER 2017 | DÜSSELDORF

© 2017 SPLUNK INC.

Our world ischanging

© 2017 SPLUNK INC.

People don't know

what they want until

you show it to them

© 2017 SPLUNK INC.

Organisations must

embrace this

© 2017 SPLUNK INC.

Winners and Losers

© 2017 SPLUNK INC.

It’s never been so cheap

to try

But there’s nothing more

expensive than not trying

© 2017 SPLUNK INC.

New competing products can be built in days

© 2017 SPLUNK INC.

IT services have become fragmented and complex

Containers DevOps SaaS

IaaS Microservices APIs Serverless

Hadoop Network

Sensors

© 2017 SPLUNK INC.

More tools and

more data silos

than ever

© 2017 SPLUNK INC.

The User Experience is the Digital Experience

Social MediaCampaign

Visit Website

Book on Mobile App

Check-in in Reception

Connect to Wifi in Room

Watch TV inRoom

Check-out On Mobile

© 2017 SPLUNK INC.

Hardware OS Process Application Transactions

1980s 1990s 2000s 2010s Now

MachineData AnalyticsSmall

Data

IT monitoring needs to change

Users

© 2017 SPLUNK INC.

Data is your most preciousand binds (it) all

© 2017 SPLUNK INC.

Collecting and analysing this data has never been so easy

Network

Infr

astr

uctu

re L

ayer

Packet, Payload, Traffic,

Utilization, Perf

Storage

Utilization, Capacity,

Performance

Server

Performance, Usage,

Dependency

Ap

plica

tio

n L

ayer

User Experience

Usage, Response Time,

Failed Interactions

Byte Code Instrumentation

Usage, Experience,

Performance, Quality

Business Performance

Corporate Data, Intake,

Output, Throughput

Splunk Approach:

▶ Single repository for ALL data

▶ Data in original raw format

▶ Machine learning

▶ Simplified architecture

▶ Fewer resources to manage

▶ Collaborative approach

MACHINE

DATA

© 2017 SPLUNK INC.

Worldwide IT Operations Analytics SoftwareMarket, 2016

Market-share

leader for the 3rd

consecutive

year

© 2017 SPLUNK INC.

AI OpsCommon technologies and data sources in use today

© 2017 SPLUNK INC.

SplunkDemo

© 2017 SPLUNK INC.

Gordon Cottenham,

Head of Service Delivery,

Vodafone

Splunk ITSI allows us to proactively monitor

business critical services to maximize availability

© 2017 SPLUNK INC.

“Splunk is like an

IT can-opener” Dan Cooke, Head of

Quants at UBS

Visibility into all tiers of the

application stack, from end-user to

hardware and storage

UBS moving away from a ‘ticket culture’ and arming teams with data with Splunk

and Splunk ITSI

© 2017 SPLUNK INC.

▶ December 2015, start of log management project

▶ Two possible ways to respond

• Expand existing Engie Splunkplatform (used by security team and collecting Bluecoat logs)

• Put in place an open-source solution

Management asked for

« One day trip » - how

much value can we get out

in one day without knowing

either solution at all. In

half a day I had responded

to my needs with Splunk. It

was clearly the choice for

my management

Gabriel DAUSQUE

.NET developer at Engie Global Trading

© 2017 SPLUNK INC.

Application ChronosTime To Value

▶ Chronos, Engie Global Trading’s new critical energy trading platform supporting hundreds of traders

▶ End-to-end visibility over application and underlying infrastructure with Splunk ITSI

▶ Real time KPIs of business and IT performance

Deployed in 3 weeks

VSEstimated one-year of internal development

© 2017 SPLUNK INC.

We’re Here to Help!

Harness the creativity and domain knowledge of your organization to

unlock the value of data and solve an important business

service problem through a joint service intelligence workshop

with key stakeholders

Define methods for:

• Increased business performance

• Improved customer satisfaction

• Continuous improvement

• Proactive service monitoring

What is it?

• Collaborative workshop

• Tightly linked with business

value

• Build a functioning example

© 2017 SPLUNK INC.

Splunk Education for IT Service IntelligenceKnowledge is Power

Using Splunk

Searching and Reporting with Splunk

Creating Splunk Knowledge Objects

Splunk Administration

Implementing IT Service Intelligence

© 2017 SPLUNK INC.

Course Topics

• Overview of ITSI features

• ITSI architecture and deployment

• Installing ITSI

• Designing and implementing services and entities

• Configuring correlation searches and notable events

• Creating deep dive pages

• Creating glass tables

• ITSI troubleshooting


© 2017 SPLUNK INC.


Course Topics

• Overview of ITSI features

• ITSI architecture and deployment

• Installing ITSI

• Designing and implementing services and entities

• Configuring correlation searches and notable events

• Creating deep dive pages

• Creating glass tables

• ITSI troubleshooting

PREREQUISITES | 13.5 hour courseUsing Splunk, Searching and Reporting with Splunk,

Creating Splunk Knowledge Objects, Splunk Administration

Splunk Discovery Dusseldorf: September 2017 - IT Ops Session

Technology

Transcript of Splunk Discovery Dusseldorf: September 2017 - IT Ops Session