8/11/2019 Spl Provision to Handicapped Guest

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HANDICAPPED GUEST

Disability can take many forms – to be disabled means having an impairment which takes away abilities

which someone would otherwise be able to enjoy. When a person uses a wheel chair or can only move

about on sticks and crutches, their disability is only too evident and they are likely to have the greatest

difficulties in travelling. There are many people who may not be obviously disabled, but have someproblems which can make it difficult to move about easily. For example – people who had stroke, blind

and epileptic etc.

There are also many people whose mobility is impaired temporarily, such as those who have broken

limbs or women who are in the late stage of pregnancy etc.

Serving disabled guest is an important trend in hotel. Existing hotels are upgrading their properties to

fulfill the criteria and serve all types of disabled guest better.

Some of the criteria’s are:

 

A public entrance must be accessible to wheel chair user

 

Where a property has a car park a parking space must reserved for a disabled guest, on request

 

The route from the parking point to the entrance must be sound and free from obstacles.

 

The entrance opening must have a clear opening of not less than 67cm

 

If there is no ramp there must be no more than three steps to the entrance at one point.

Public entrance/main entrance - Added features / modification

 

Where there is no ramp, there must be no more than single step to the entrance

  The entrance door must have a clear opening of not less than 75 cm

 

A public entrance must be accessible to wheel chair users from a setting down or car parking

point.

 

Within the reception area, there must be an unobstructed space.

Wash basin-- Added features / modification 

 

The pedestal wash basin has easy wheelchair access under a vertical grab rail and lever taps.

 

Storage shelves to left of the sink can be moved if desired

Guest room-- Added features / modification

 

There must be unobstructed space of not less than 110*70 cm

 

There must be space alongside at least one side of the bed of not less than 80*cm to allow for

lateral transfer.

 

The wardrobe in the bedroom should have the option of a lower hanging rail for easy wheel

chair access.

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The standard size double bed is 61cm high and be raised to 76cm high by using our purpose –

made bed-blocks.

Bathroom-- Added features / modification 

 

Where a bath is provided, there must be space alongside of not less than 80cm to allow for

lateral transfer

 

Where a shower only is provided, it must have a level entry i.e.: no rim; a lateral transfer space

and a seat

  The wash basin either within the bathroom or bedroom, must have sufficient under space and

lever taps to enable it to be used by someone in wheel chair

Water closet -- Added features / modification

 

There must be a lateral space to the WC of not less than 80 cm

 

The rim of WC seat must be within 45-50 cm above the floor

 

There must be a horizontal or angled support rail opposite the transfer space between 20-30 cmabove the seat

 

The WC must be en suite or on the same floor as the disabled guest bedroom

 

Toilet paper must be within reach of the seat

 

Where the WC is separate from the bathroom there must be a wash room in the same room.