Spip Ssip Vvx Admin Guide SIP 3 2

7/31/2019 Spip Ssip Vvx Admin Guide SIP 3 2

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SIP 3.2 | August 2009 | 1725-11530-320 Rev. A

Administrators Guide for thePolycom SoundPointIP/SoundStation IP/ VVXFamily


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2009 Polycom, Inc. All rights reserved.

Polycom, Inc.4750 Willow RoadPleasanton, CA 94588-2708USA

No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, forany purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translatinginto another language or format.

As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the softwarecontained within its products. The software is protected by United States copyright laws and international treatyprovision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsiblefor printing or clerical errors. Information in this document is subject to change without notice.

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Trademark Information

POLYCOM, the Polycom Triangles logo and the names and marks associated with Polycoms products aretrademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United Statesand various other countries. All other trademarks are property of their respective owners. No portion hereof may be

reproduced or transmitted in any form or by any means, for any purpose other than the recipients personal use, withoutthe express written permission of Polycom.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applicationsheld by Polycom, Inc.

Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation ofincidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personalinjury, so the above limitations and exclusions may be limited in their application to you. When the implied warrantiesare not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. Thiswarranty gives you specific legal rights which may vary depending on local law.

Copyright NoticePortions of the software contained in this product are:Copyright 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark CooperCopyright 1998 by the Massachusetts Institute of TechnologyCopyright 1998-2003 The OpenSSL ProjectCopyright 1995-1998 Eric Young ([email protected]). All rights reservedCopyright 1995-2002 Jean-Loup Gailly and Mark AdlerCopyright 1996-2004, Daniel Stenberg,

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associateddocumentation files (the Software), to deal in the Software without restriction, including without limitation the rights touse, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons towhom the Software is furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all copies or substantial portions of theSoftware.

THE SOFTWARE IS PROVIDED AS IS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED,INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULARPURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BELIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OROTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHERDEALINGS IN THE SOFTWARE.


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About This Guide

The Administrators Guide for the SoundPoint IP/SoundStation IP/VVXfamily is for administrators who need to configure, customize, manage, andtroubleshoot SoundPoint IP/SoundStation IP/VVX phone systems. Thisguide covers the SoundPoint IP 320, 321, 330, 331, 430, 450, 550, 560, 650, and

670 desktop phones, the SoundStation IP 6000 and 7000 conference phones,and the Polycom VVX 1500 business media phone.

The following related documents for SoundPoint IP/SoundStation IP/VVXfamily are available:

Quick Start Guides, which describe how to assemble the phones

Quick User Guides, which describe the most basic features available onthe phones

User Guides, which describe the basic and advanced features available onthe phones

Developers Guide, which assists in the development of applications thatrun on the SoundPoint IP/SoundStation IP/VVX phones Microbrowser

Technical Bulletins, which describe workarounds to existing issues andprovide expanded descriptions and examples

Release Notes, which describe the new and changed features and fixedproblems in the latest version of the software

For support or service, please contact your Polycom reseller or go to PolycomTechnical Support athttp://www.polycom.com/support/voicedocumentation/.

Polycom recommends that you record the phone model numbers, software(both the bootROM and SIP), and partner platform for future reference.

SoundPoint IP/SoundStation IP/VVX models: __________________________

BootROM version: ________________________________________________

SIP Application version: ___________________________________________

Partner Platform: _________________________________________________
http://www.polycom.com/support/voicedocumentation/http://www.polycom.com/support/voicedocumentation/


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Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

1 Introducing the SoundPoint IP / SoundStation IP / VVXFamily . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

SoundPoint IP Desktop Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

SoundStation IP Conference Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Polycom VVX 1500 Business Media Phone . . . . . . . . . . . . . . . . . . . . . . . . . 16

Key Features of Your SoundPoint IP / SoundStation IP / VVX Phones 16

2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Where SoundPoint IP / SoundStation IP / VVX Phones Fit . . . . . . . . . . 22

Session Initiation Protocol Application Architecture . . . . . . . . . . . . . . . . . 23

BootROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Resource Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Available Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

New Features in SIP 3.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

3 Setting up Your System . . . . . . . . . . . . . . . . . . . . . . . . . . .31Setting Up the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

DHCP or Manual TCP/IP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Supported Provisioning Protocols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Modifying the Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 36

Setting Up the Provisioning Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Deploying Phones From the Provisioning Server . . . . . . . . . . . . . . . . . . . 317Upgrading SIP Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Supporting SoundPoint IP, SoundStation IP, and Polycom VVXPhones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Supporting SoundPoint IP 300, 301, 500, 501, 600 and 601 andSoundStation IP 4000 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323


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4 Configuring Your System . . . . . . . . . . . . . . . . . . . . . . . . . . 41Setting Up Basic Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Called Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Calling Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Missed Call Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Connected Party Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Context Sensitive Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Customizable Audio Sound Effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Message Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Distinctive Incoming Call Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Distinctive Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Handset, Headset, and Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 49

Local Contact Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410

Local Digit Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Soft Key Activated User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Time and Date Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Idle Display Animation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Graphic Display Backgrounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Automatic Off-Hook Call Placement . . . . . . . . . . . . . . . . . . . . . . . . . . 419

Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Local / Centralized Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

Directed Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424

Group Call Pick-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424

Call Park/Retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424

Last Call Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Setting Up Advanced Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Configurable Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426

Multiple Line Keys per Registration . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 428

Customizable Fonts and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . 428


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Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

Multilingual User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

Downloadable Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Synthesized Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430Microbrowser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431

Application Launch Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 432

Real-Time Transport Protocol Ports . . . . . . . . . . . . . . . . . . . . . . . . . . 433

Network Address Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Recording and Playback of Audio Calls . . . . . . . . . . . . . . . . . . . . . . . 437

Digital Picture Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Enhanced Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Configurable Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449

LCD Power Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452

Shared Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452

Bridged Line Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454

Busy Lamp Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455

Voice Mail Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456

Multiple Registrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457

SIP-B Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

Feature Synchronized Automatic Call Distribution . . . . . . . . . . . . . 460

Server Redundancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464

Microsoft Live Communications Server 2005 Integration . . . . . . . . 465

Access URL in SIP Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469Static DNS Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 472

Display of Warnings from SIP Headers . . . . . . . . . . . . . . . . . . . . . . . 476

Quick Setup of SoundPoint IP / SoundStation IP / VVX Phones . 477

Setting Up Audio Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478

Low-Delay Audio Packet Transmission . . . . . . . . . . . . . . . . . . . . . . . 478

Jitter Buffer and Packet Error Concealment . . . . . . . . . . . . . . . . . . . . 479

Voice Activity Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479

DTMF Tone Generation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480

DTMF Event RTP Payload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480

Acoustic Echo Cancellation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 480Audio Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

Background Noise Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482

Comfort Noise Fill . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483

Automatic Gain Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483

IP Type-of-Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483


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IEEE 802.1p/Q . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483

Voice Quality Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484

Dynamic Noise Reduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485

Treble/Bass Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485Setting Up Video Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

Video Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

Video Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

Setting Up Security Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488

Local User and Administrator Privilege Levels . . . . . . . . . . . . . . . . . 488

Custom Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

Incoming Signaling Validation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

Secure Real-Time Transport Protocol . . . . . . . . . . . . . . . . . . . . . . . . . 489

Configuration File Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

Digital Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

Mutual TLS Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

Configuring SoundPoint IP / SoundStation IP / VVX Phones Locally 494

5 Troubleshooting Your SoundPoint IP / SoundStation IP / VVXPhones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

BootROM Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Application Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Status Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Reading a Boot Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Reading an Application Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Reading a Syslog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510

Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510

Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514

Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 516

Upgrading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517


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A Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A1Master Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A2

Application Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A5

Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A7Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A21

Localization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A25

User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A29

Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A31

Sampled Audio for Sound Effects . . . . . . . . . . . . . . . . . . . . . A34

Sound Effects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A35

Voice Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A41

Video Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A61

Quality of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A67

Basic TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A71Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A75

Call Handling Configuration . . . . . . . . . . . . . . . . . . . . . . . . A76

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A81

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A86

Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A86

Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A89

Backgrounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A91

Bitmaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A95

Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A95

Event Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A99Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A103

License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A107

Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A108

RAM Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A109

Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A109

Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A110

Resource . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A112

Microbrowser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A113

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A117

Peer Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A120

DNS Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A120

Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A123

LCD Power Saving . . . . . . . . . . . . . . . . . . . . . . . A126

Per-Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A127

Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A128

Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A133


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Diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A136

Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A139

Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A143

Network Address Translation . . . . . . . . . . . . . . . . . . . . . . A144Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A145

Roaming Buddies . . . . . . . . . . . . . . . . . . . . A148

Roaming Privacy . . . . . . . . . . . . . . . . . . . . . A148

User Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A149

Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . A150

Flash Parameter Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A151

B Session Initiation Protocol (SIP) . . . . . . . . . . . . . . . . . . . . . B1RFC and Internet Draft Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B2

Request Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B3Header Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B4

Response Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B6

Hold Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B9

Reliability of Provisional Responses . . . . . . . . . . . . . . . . . . . . . . . . . . . B9

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B9

Third Party Call Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B9

SIP for Instant Messaging and Presence Leveraging Extensions . . B10

Shared Call Appearance Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . B10

Bridged Line Appearance Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . B10

C Miscellaneous Administrative Tasks . . . . . . . . . . . . . . . . . .C1Trusted Certificate Authority List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C1

Encrypting Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C4

Changing the Key on the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C5

Adding a Background Logo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C6

BootROM/SIP Application Dependencies . . . . . . . . . . . . . . . . . . . . . . . . C9

Migration Dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C10

Multiple Key Combinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C10

Default Feature Key Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C12

Internal Key Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C18Assigning a VLAN ID Using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C22

Parsing Vendor ID Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C23

Product, Model, and Part Number Mapping . . . . . . . . . . . . . . . . . . . . . C25

Disabling PC Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C26

Modifying Phones Configuration Using the Web Interface . . . . . . . . . C26

Capturing Phones Current Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C29


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LLDP and Supported TLVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C29

Supported TLVs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C31

D Third Party Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index1


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1

Introducing the SoundPoint IP /SoundStation IP / VVX Family

This chapter introduces the SoundPoint IP / SoundStation IP / VVX family,

which is supported by the software described in this guide.The SoundPoint IP / SoundStation IP / VVX family provides a powerful, yetflexible IP communications solution for Ethernet TCP/IP networks, deliveringexcellent voice quality. The high-resolution graphic display supplies contentfor call information, multiple languages, directory access, and system status.The SoundPoint IP / SoundStation IP / VVX family supports advancedfunctionality, including multiple call and flexible line appearances, HTTPSsecure provisioning, presence, custom ring tones, and local conferencing.

The SoundPoint IP / SoundStation IP / VVX phones are end points in theoverall network topology designed to interoperate with other compatibleequipment including application servers, media servers, internet-workinggateways, voice bridges, and other end points

The following models are described:

SoundPoint IP Desktop Phones

SoundStation IP Conference Phones

Polycom VVX 1500 Business Media Phone

For a list of key features available on the SoundPoint IP / SoundStation IP /VVX phones running the latest software, refer to Key Features of YourSoundPoint IP / SoundStation IP / VVX Phones on page 1-6.

SoundPoint IP Desktop PhonesThis section describes the current SoundPoint IP desktop phones. Forindividual guides, refer to the product literature available athttp://www.polycom.com/support/voicedocumentation/. Additionaloptions are also available. For more information, contact your Polycomdistributor.
http://www.polycom.com/support/voice/http://www.polycom.com/support/voice/


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The currently supported desktop phones are:

SoundPoint IP 320/321/330/331

SoundPoint IP 430

Note Documentation for the SoundPoint IP 300, 301, 500, 501, 600, and 601 desktopphones and the SoundStation IP 4000 conference phone is available athttp://www.polycom.com/voicedocumentation/.
http://www.polycom.com/voicedocumentation/http://www.polycom.com/voicedocumentation/http://www.polycom.com/voicedocumentation/


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Introducing the SoundPoint IP / SoundStation IP / VVX Family

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SoundPoint IP 450

SoundPoint IP 550/560


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SoundPoint IP 650

SoundPoint IP 670

SoundStation IP Conference PhonesThis section describes the current SoundPoint IP conference phones. Forindividual guides, refer to the product literature available athttp://www.polycom.com/support/voicedocumentation/. Additionaloptions are also available. For more information, contact your Polycom

distributor.


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The currently supported conference phones are:

SoundStation IP 6000

SoundStation IP 7000


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Polycom VVX 1500 Business Media PhoneThis section describes the current Polycom VVX 1500 business media phone.For the individual guide, refer to the product literature available at

http://www.polycom.com/support/voicedocumentation/. Additionaloptions are also available. For more information, contact your Polycomdistributor.

Key Features of Your SoundPoint IP / SoundStation IP / VVXPhones

The key features of the SoundPoint IP / SoundStation IP / VVX phones are:

Award winning sound quality and full-duplex speakerphone orconference phone

Permits natural, high-quality, two-way conversations

Uses Polycoms industry leading Acoustic Clarity Technology

Easy-to-use

An easy transition from traditional PBX systems into the world of IP

Up to 18 dedicated hard keys for access to commonly used features

Up to four context-sensitive soft keys for further menu-drivenactivities


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Platform independent

Supports multiple protocols and platforms enabling standardizationon one phone for multiple locations, systems and vendors

Polycoms support of the leading protocols and industry partnersmakes it a future-proof choice

Field upgradeable

Upgrade SoundPoint IP / SoundStation IP / VVX as standardsdevelop and protocols evolve

Extends the life of the phone to protect your investment

Application flexibility for call management and new telephonyapplications

Large LCD

Easy-to-use, easily readable and intuitive interface

Support of rich application content, including multiple callappearances, presence and instant messaging, and XML services

102 x 23 pixel graphical LCD for the SoundPoint IP 320/321/330/331

256 x 116 pixel graphical grayscale LCD for the SoundPoint IP 450

320 x 160 pixel graphical grayscale LCD for the SoundPoint IP550/560/650 (supports Asian characters)

320 x 160 pixel graphical color LCD for the SoundPoint IP 670(supports Asian characters)

248 x 68 pixel graphical LCD for the SoundStation IP 6000

256 x 128 pixel graphical grayscale LCD for the SoundStation IP 7000 800 x 480 pixel graphical color LCD for the Polycom VVX 1500 (touch

screen)

Dual auto-sensing 10/100/1000baseT Ethernet ports

Leverages existing infrastructure investment

No re-wiring with existing CAT 5 cabling

Simplifies installation

1000baseT is supported by the SoundPoint IP 560 and 670 andPolycom VVX 1500 only

Power over Ethernet (PoE) port or Power pack option

Built-in IEEE 802.3af PoE port on the SoundPoint IP320/321/330/331, 450, 550, 560, 650, and 670, the SoundStation IP6000 and 7000, and Polycom VVX 1500 (auto-sensing)


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Unused pairs on Ethernet port are used to deliver power to the phonevia a wall adapter allowing fewer wires to desktop (for theSoundStation IP 6000 and 7000 conference phones)

Multiple language support on most phones

Set on-screen language to your preference. Select fromChinese (Simplified), Danish, Dutch, English (Canada, UnitedKingdom, and United States), French, German, Italian, Japanese,Korean, Norwegian, Polish, Portuguese (Brazilian), Russian,Slovenian, Spanish (International), and Swedish.

Chinese (Simplified), Japanese, and Korean are not supported on theSoundPoint IP 32x/33x phones.

Microbrowser

Supports a subset of XHTML constructs; otherwise runs like any otherWeb browser.

XML status/control API

Ability to poll phones for call status and device information.

Ability to receive telephony notification events.


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2

Overview

This chapter provides an overview of the Session Initiation Protocol (SIP)application and how the phones fit into the network configuration.

SIP is the Internet Engineering Task Force (IETF) standard for multimediacommunications over IP. It is an ASCII-based, application-layer controlprotocol (defined in RFC 3261) that can be used to establish, maintain, andterminate calls between two or more endpoints. Like other voice over IP(VoIP) protocols, SIP is designed to address the functions of signaling andsession management within a packet telephony network. Signaling allows callinformation to be carried across network boundaries. Session managementprovides the ability to control the attributes of an end-to-end call.

For the SoundPoint IP / SoundStation IP / VVX phones to successfullyoperate as a SIP endpoint in your network, it must meet the followingrequirements:

A working IP network is established.

Routers are configured for VoIP.

VoIP gateways are configured for SIP.

The latest (or compatible) SoundPoint IP / SoundStation IP / VVX phoneSIP application image is available.

A call server is active and configured to receive and send SIP messages.

For more information on IP PBX and softswitch vendors, go tohttp://www.polycom.com/techpartners1/ .

This chapter contains information on:

Where SoundPoint IP / SoundStation IP / VVX Phones Fit

Session Initiation Protocol Application Architecture Available Features

New Features in SIP 3.2

To install your SoundPoint IP / SoundStation IP / VVX phones on thenetwork, refer to Setting up Your System on page 3-1. To configure yourSoundPoint IP / SoundStation IP / VVX phones with the desired features,
http://www.polycom.com/techpartners1/http://www.polycom.com/techpartners1/http://www.polycom.com/techpartners1/


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refer to Configuring Your System on page 4-1. To troubleshoot any problemswith your SoundPoint IP / SoundStation IP / VVX phones on the network,refer to Troubleshooting Your SoundPoint IP / SoundStation IP / VVX Phoneson page 5-1.

Where SoundPoint IP / SoundStation IP / VVX Phones FitThe phones connect physically to a standard office twisted-pair (IEEE 802.3)10/100 megabytes per second Ethernet LAN and send and receive all datausing the same packet-based technology. Since the phone is a data terminal,digitized audio being just another type of data from its perspective, the phoneis capable of vastly more than traditional business phones. As SoundPoint IP/ SoundStation IP / VVX phones run the same protocols as your officepersonal computer, many innovative applications can be developed withoutresorting to specialized technology.

Local ApplicationServer

OrLocal

Boot Server

10/100

EthernetSwitch

Voice Bridge

Ethernet

Switches

Router/

Firewall

PCPC

10/100Ethernet

Hub

Internet

PSTN

RemoteBoot Server

Remote

ApplicationServer

PC

PSTN Gateway


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Session Initiation Protocol Application ArchitectureThe software architecture of SIP application is made of 4 basic components:

BootROMloads first when the phone is powered on Applicationsoftware that makes the device a phone

Configurationconfiguration parameters stored in separate files

Resource Filesoptional, needed by some of the advanced features

BootROM

The bootROM is a small application that resides in the flash memory on thephone. All phones come from the factory with a bootROM pre-loaded.

The bootROM performs the following tasks in order:

1. Performs a power on self test (POST).

2. (Optional) Allows you to enter the setup menu where various network onprovisioning options can be set.

The bootROM software controls the user interface when the setup menu isaccessed.

3. Requests IP settings and accesses the provisioning server (or boot server)to look for any updates to the bootROM application.

If updates are found, they are downloaded and saved to flash memory,eventually overwriting itself after verifying the integrity of the download.

4. If a new bootROM is downloaded, formats the file system clearing outany application software and configuration files that may have beenpresent.

Configuration

Resource

Files

bootROM

Application


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5. Downloads the master configuration file.

This file is either called .cfgor 000000000000.cfg. This fileis used by the bootROM and the application for a list of other files that areneeded for the operation of the phone.

6. Examines the master configuration file for the name of the applicationfile, and then looks for this file on the provisioning server.

If the copy on the provisioning server is different than the one stored inflash memory or there is no file stored in flash memory, the application fileis downloaded.

7. Extracts the application from flash memory.

8. Installs the application into RAM, then uploads a log file with eventsfrom the boot cycle.

The bootROM will then terminate, and the application takes over.

Application

The application manages the VoIP stack, the digital signal processor (DSP), theuser interface, and the network interaction. The application manageseverything to do with the phones operation.

The application is a single file binary image and contains a digital signature toprevent tampering or loading rogue software images.

There is a new image file in each release of software.

The application performs the following tasks in order:

1. Downloads system, per-phone configuration, and resource files.

These files are called sip.cfgand phone1.cfgby default. You cancustomize the filenames.

2. Controls all aspects of the phone.

3. Uploads log files.

BootROM and Application Wrapper

Both the bootROM and the application run on multiple platforms (meaning allpreviously released versions of hardware that are still supported).

Current build archives have both split and combined images, so it up to the

administrator which model to support. Using split files saves a lot of internalnetwork traffic during reboots and updates.


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Configuration

The SoundPoint IP / SoundStation IP / VVX phones can be configuredautomatically through files stored on a central provisioning server, manually

through the phones local UI or web interface, or a combination of theautomatic and manual methods.

The recommended method for configuring phones is automatically through acentral provisioning server, but if one is not available, the manual method willallow changes to most of the key settings.

The phone configuration files consist of:

Master Configuration Files

Application Configuration Files

Override Files

This section also contains information on:

Central Provisioning

Manual Configuration

Master Configuration Files

The master configuration files can be one of:

Specified master configuration file Per-phone master configuration file

Default master configuration file

For more information, refer to Master Configuration Files on page A-2.

Warning Configuration files should only be modified by a knowledgeable systemadministrator. Applying incorrect parameters may render the phone unusable. Theconfiguration files which accompany a specific release of the SIP software must beused together with that software. Failure to do this may render the phone unusable.

Note You can make changes to the configuration files through the web interface to thephone. Using your chosen browser, enter the phones IP address as the browseraddress. For more information, refer to Modifying Phones Configuration Using theWeb Interface on page C-26.

Changes made through the web interface are written to the override file (highestpriority). These changes remain active and will take precedence over theconfiguration files stored on the provisioning server until Reset Local Config isperformed.


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Application Configuration Files

Typically, the files are arranged in the following manner although parametersmay be moved around within the files and the filenames themselves can bechanged as needed. These files dictate the behavior of the phone once it isrunning the executable specified in the master configuration file.

The application files are:

ApplicationIt contains parameters that affect the basic operation of thephone such as voice codecs, gains, and tones and the IP address of anapplication server. All phones in an installation usually share this categoryof files. Polycom recommends that you create another file with yourorganizations modifications. If you must change any Polycom templates,back them up first. By default, sip.cfgis included.

Per-phoneIt contains parameters unique to a particular phone user.Typical parameters include:

display name unique addresses

Each phone in an installation usually has its own customized version ofuser files derived from Polycom templates. By default, phone1.cfgisincluded.

Override Files

This file contains all changes that are made by a user through the their phone(for example, time/date formats, ring types, and backlight intensity). The fileallows the phone to keep user preferences through reboots and upgrades.

There is an option to clear the override file available to the systemadministratorpress the Menu key, and then select Settings > Advanced >Admin Settings > Reset to Default > Reset Local Config. You will beprompted to enter the administrative password.

Central Provisioning

The phones can be centrally provisioned from a provisioning server through asystem of global and per-phone configuration files. The provisioning serveralso facilitates automated application upgrades, logging, and a measure offault tolerance. Multiple redundant provisioning servers can be configured toimprove reliability.

In the central provisioning method, there are two major classifications ofconfiguration files:

System configuration files

Per-phone configuration files


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Parameters can be stored in the files in any order and can be placed in anynumber of files. The default is to have 2 files, one for per-phone setting and onefor system settings. The per-phone file is typically loaded first, and couldcontain system level parameters, letting you override that parameter for a

given user. For example, it might be desirable to set the default CODEC for aremote user differently than for all the users who reside in the head office. Byadding the CODEC settings to a particular users per-phone file, the values inthe system file are ignored.

The following figure shows one possible layout of the central provisioningmethod.

Manual Configuration

When the manual configuration method is employed, any changes made arestored in a configuration override file. This file is stored on the phone, but acopy will also be uploaded to the central provisioning server if one is beingused. When the phone boots, this file is loaded by the application after anycentrally provisioned files have been read, and its settings will override thosein the centrally provisioned files.

Note Verify the order of the configuration files. Parameters in the configuration file loadedfirst will overwrite those in later configuration files.

LocalWeb Server

SoundPoint IP SIPLocal User InteraceMAC 00:04:2:00:29:99

master confg fle

application binary

confg fles

dictionary fles

user interace

resource fles

license fles

event log

flesconfg overrides

contact directory

Boot Server


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This can create a lot of confusion about where parameters are being set, and soit is best to avoid using the manual method unless you have good reason to doso.

Resource Files

In addition to the application and the configuration files, the phones mayrequire resource files that are used by some of the advanced features. Thesefiles are optional, but if the particular feature is being employed, these files arerequired.

Some examples of resource files include:

Language dictionaries

Custom fonts

Ring tones

Synthesized tones

Contact directories

Available FeaturesThis section provides information about the features available on theSoundPoint IP / SoundStation IP / VVX phones:

Basic User Features

Automatic Off-Hook Call PlacementSupports an optionalautomatic off-hook call placement feature for each registration.

Call ForwardProvides a flexible call forwarding feature to forwardcalls to another destination.

Call HoldPauses activity on one call so that the user may use thephone for another task, such as making or receiving another call.

Call LogContains call information such as remote partyidentification, time and date, and call duration in three separate lists,missed calls, received calls, and placed calls on most platforms.

Call Park/RetrieveAn active call can be parked. A parked call canbe retrieved by any phone.

Note If you need to remove the resource files from a phone at some later dateforexample, you are giving the phone to a new userinstructions on how to put thephone into the factory default state can be found in Quick Tip 18298: Resetting andRebooting SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones athttp://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html .
http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html


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Call TimerA separate call timer, in hours, minutes, and seconds, ismaintained for each distinct call in progress.

Call TransferCall transfer allows the user to transfer a call inprogress to some other destination.

Call WaitingWhen an incoming call arrives while the user is activeon another call, the incoming call is presented to the user visually onthe display and a configurable sound effect will be mixed with theactive call audio.

Called Party IdentificationThe phone displays and logs the identityof the party specified for outgoing calls.

Calling Party IdentificationThe phone displays the caller identity,derived from the network signalling, when an incoming call ispresented, if information is provided by the call server.

Connected Party IdentificationThe identity of the party to which the

user has connected is displayed and logged, if the name is providedby the call server.

Context Sensitive Volume ControlThe volume of user interfacesound effects, such as the ringer, and the receive volume of call audiois adjustable.

Customizable Audio Sound EffectsAudio sound effects used forincoming call alerting and other indications are customizable.

Directed Call Pick-Up and Group Call Pick-UpCalls to anotherphone can be picked up by dialing the extension of the other phone.Calls to another phone within a pre-defined group can be picked upwithout dialing the extension of the other phone.

Distinctive Call WaitingCalls can be mapped to distinct call waitingtypes.

Distinctive Incoming Call TreatmentThe phone can automaticallyapply distinctive treatment to calls containing specific attributes.

Distinctive RingingThe user can select the ring type for each lineand the ring type for specific callers can be assigned in the contactdirectory.

Do Not DisturbA do-not-disturb feature is available to temporarilystop all incoming call alerting.

Graphic Display BackgroundsA picture or design displayed on thebackground of the graphic display.

Handset, Headset, and SpeakerphoneSoundPoint IP phones comestandard with a handset and a dedicated headset connection (headsetnot supplied). All SoundPoint IP, SoundStation IP, and Polycom VVXphones have full-duplex speakerphones.

Idle Display AnimationAll phones can display a customizedanimation on the idle display in addition to the time and date.


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Last Call ReturnThe phone allows call server-based last call return.

Local / Centralized ConferencingThe phone can conferencetogether the local user with the remote parties of two independentcalls and can support centralized conferences for which externalresources are used such as a conference bridge. The advanced aspectsof conferencing are part of the Productivity Suite.

Local Contact DirectoryThe phone maintains a local contactdirectory that can be downloaded from the provisioning server andedited locally. Any edits to the Contact Directory made on the phoneare saved to the provisioning server as a backup.

Local Digit MapThe phone has a local digit map to automate thesetup phase of number-only calls.

Message Waiting IndicationThe phone will flash a message-waitingindicator (MWI) LED when instant messages and voice messages arewaiting.

Microphone MuteWhen the microphone mute feature is activated,visual feedback is provided.

Missed Call NotificationThe phone can display the number of callsmissed since the user last looked at the Missed Calls list.

Soft Key Activated User InterfaceThe user interface makesextensive use of intuitive, context-sensitive soft key menus.

Speed DialThe speed dial system allows calls to be placed quicklyfrom dedicated keys as well as from a speed dial menu.

Time and Date DisplayTime and date can be displayed in certainoperating modes such as when the phone is idle and during a call.

Advanced Features

Access URL in SIP MessageAbility for the SoundPoint IP phones tobe able to receive a URL inside a SIP message (for example, as a SIPheader extension in a SIP INVITE) and subsequently access that givenURL in the Microbrowser.

SIP-B Automatic Call DistributionSupports ACD agent availableand unavailable and allows ACD login and logout. Requires callserver support.

Bridged Line AppearanceCalls and lines on multiple phones can belogically related to each other. Requires call server support.

Busy Lamp FieldAllows monitoring the hook status and remoteparty information of users through the busy lamp field (BLF) LEDsand displays on an attendant console phone. This feature may requirecall server support.

Configurable Feature KeysCertain key functions can be changedfrom the factory defaults.


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Configurable Soft KeysAllows customers to create their own softkeys and have them displayed with or without the standardSoundPoint IP and SoundStation IP soft keys.

Corporate DirectoryThe phone can be configured to access yourcorporate directory if it has a standard LDAP interface. This feature ispart of the Productivity Suite.

Customizable Fonts and IndicatorsThe phones user interface canbe customized by changing the fonts and graphic icons used on thedisplay and the LED indicator patterns.

Display of Warnings from SIP HeadersDisplays a pop-up to userthat is found in the Warning Field from a SIP header.

Downloadable FontsNew fonts can be loaded onto the phone.

EnhancedBusy Lamp FieldAllows an attendant to see a remote linethat is Ringing and answer a remote ringing call using a single

key-press. Also allows the attendant to view the caller-id of remoteactive and ringing calls. This feature may require call server support.

Enhanced Feature KeysAllows customers to redefine soft keys tosuit their needs. In SIP 3.0, this feature required a license key.

Instant MessagingSupports sending and receiving instant textmessages.

MicrobrowserThe SoundPoint IP 430, 450, 550, 560, 600, 601, 650,and 670 desktop phones, the SoundStation IP 6000, and 7000conference phones, and the Polycom VVX 1500 phones support anXHTML microbrowser. The Polycom VVX 1500 phones also supportthe Application Launch Pad.

Microsoft Live Communications Server 2005IntegrationSoundPoint IP and SoundStation IP phones can usedwith Microsoft Live Communications Server 2005 and MicrosoftOffice Communicator to help improve business efficiency andincrease productivity and to share ideas and information immediatelywith business contacts. Requires call server support.

Multilingual User InterfaceAll phones have multilingual userinterfaces.

Multiple Call AppearancesThe phone supports multiple concurrentcalls. The hold feature can be used to pause activity on one call andswitch to another call.

Multiple Line Keys per RegistrationMore than one line key can beallocated to a single registration.

Multiple RegistrationsSoundPoint IP desktop phones and PolycomVVX 1500 phones support multiple registrations per phone. However,SoundStation IP conference phones support a single registration.

Network Address TranslationThe phones can work with certaintypes of network address translation (NAT).


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PresenceAllows the phone to monitor the status of otherusers/devices and allows other users to monitor it. Requires callserver support.

Real-Time Transport Protocol PortsThe phone treats all real- timetransport protocol (RTP) streams as bi-directional from a controlperspective and expects that both RTP end points will negotiate therespective destination IP addresses and ports.

Recording and Playback of Audio Calls Recording and playbackallows the user to record any active conversation using the phone ona USB device. The files are date and time stamped for easy archivingand can be played back on the phone or on any computer with a mediaplayback program what supports the .wav format. This feature is partof the Productivity Suite.

Server RedundancyServer redundancy is often required in VoIPdeployments to ensure continuity of phone service for events where

the call server needs to be taken offline for maintenance, the serverfails, or the connection from the phone to the server fails.

Shared Call AppearancesCalls and lines on multiple phones can belogically related to each other. Requires call server support.

Static DNS CacheSet up a static DNS cache and provide for negativecaching.

Synthesized Call Progress TonesIn order to emulate the familiarand efficient audible call progress feedback generated by the PSTNand traditional PBX equipment, call progress tones are synthesizedduring the life cycle of a call. Customizable for certain regions, forexample, Europe has different tones from North America.

Voice Mail IntegrationCompatible with voice mail servers. Audio Features

Acoustic Echo CancellationEmploys advanced acoustic echocancellation for hands-free operation.

Audio CodecsSupports a wide range of industry standard audiocodecs.

Automatic Gain ControlDesigned for hands-free operation, booststhe transmit gain of the local user in certain circumstances.

Background Noise SuppressionDesigned primarily for hands-freeoperation, reduces background noise to enhance communication in

noisy environments. Comfort Noise FillDesigned to help provide a consistent noise level

to the remote user of a hands-free call.

DTMF Event RTP PayloadConforms to RFC 2833, which describesa standard RTP-compatible technique for conveying DTMF dialingand other telephony events over an RTP media stream.


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DTMF Tone GenerationGenerates dual tone multi-frequency(DTMF) tones in response to user dialing on the dial pad.

Dynamic Noise Reduction Provides maximum microphonesensitivity, while automatically reducing background noise onSoundStation IP 7000 conference phones.

IEEE 802.1p/QThe phone will tag all Ethernet packets it transmitswith an 802.1Q VLAN header.

IP Type-of-ServiceAllows for the setting of TOS settings.

Jitter Buffer and Packet Error ConcealmentEmploys ahigh-performance jitter buffer and packet error concealment systemdesigned to mitigate packet inter-arrival jitter and out-of-order or lost(lost or excessively delayed by the network) packets.

Low-Delay Audio Packet TransmissionDesigned to minimizelatency for audio packet transmission.

Treble/Bass ControlsEqualizes the tone of the high and lowfrequency sound from the speakers on SoundStation IP 7000conference phones.

Voice Activity DetectionConserves network bandwidth bydetecting periods of relative silence in the transmit data path andreplacing that silence efficiently with special packets that indicatesilence is occurring.

Voice Quality MonitoringGenerates various quality metricsincluding MOS and R-factor for listening and conversational quality.This feature is part of the Productivity Suite.

Security Features

Local User and Administrator Privilege LevelsSeveral local settingsmenus are protected with two privilege levels, user andadministrator, each with its own password.

Configuration File EncryptionConfidential information stored inconfiguration files must be protected (encrypted). The phone canrecognize encrypted files, which it downloads from the provisioningserver and it can encrypt files before uploading them to theprovisioning server.

Custom CertificatesWhen trying to establish a connection to aprovisioning server for application provisioning, the phone trustscertificates issued by widely recognized certificate authorities (CAs).

Incoming Signaling ValidationLevels of security are provided forvalidating incoming network signaling.

Secure Real-Time Transport ProtocolEncrypting audio streams toavoid interception and eavesdropping.


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For more information on each feature and its associated configurationparameters, see the appropriate section in Configuring Your System on page4-1.

New Features in SIP 3.2

The following new features were introduced in SIP 3.1.2:

Feature Synchronized Automatic Call DistributionSupports ACD agentavailable and unavailable and allows ACD sign in and sign out. Requirescall server support.

Quick Setup of SoundPoint IP / SoundStation IP / VVX

PhonesSimplifies the process of entering provisioning serverparameters.

The following new feature enhancement was introduced in SIP 3.1.3:

Corporate DirectoryThe phones user interface to access your corporatedirectory has changed. Also Microsoft ADAM and SunLDAP are alsosupported in addition to Active Directory and OpenLDAP.

The following new features were introduced in SIP 3.2:

LLDP and Supported TLVsSupport for Link Layer Discovery Protocol(LLDP) and media extensions (LLDP-MED) such as VLAN configuration.For provisioning information, refer to Ethernet Menu on page 3-12.

iLBC added to Audio CodecsSupport for Internet Low Bitrate Codec(iLBC) added for the SoundPoint IP 32x/33x, 450, 550, 560, 650, and 670,and SoundStation IP 6000 and 7000.

Video CodecsSupport the standard video codecs on the Polycom VVX1500 phones.

Note The SoundPoint IP 300 and 500 phones will be supported on the latestmaintenance patch release of the SIP 2.1 software streamcurrently SIP 2.1.4 .Any new features introduced after SIP 2.1.4 are not supported. Refer to the SIP 2.1Administrator Guide, which is available athttp://www.polycom.com/global/documents/support/setup_maintenance/products/voice/sip_2.1_addendum_to_sip_2.0_administrator%27s_guide.pdf/.

The SoundPoint IP 301, 501, 600, and 601 and the SoundStation IP 4000 phoneswill be supported on the latest maintenance patch release of the SIP 3.1 software

streamcurrently SIP 3.1.3 . Any new features introduced after 3.1.3 are notsupported. Configuration parameters related to these phones will be removed fromthe sip.cfg and phone1.cfg files in the next major release. To administer thesephones, refer to the SIP 3.1 Administrators Guide, which is available athttp://www.polycom.com/voicedocumentation/.
http://-/?-http://-/?-http://www.polycom.com/global/documents/support/setup_maintenance/products/voice/sip_2.1_addendum_to_sip_2.0_administrator%27s_guide.pdfhttp://www.polycom.com/global/documents/support/setup_maintenance/products/voice/sip_2.1_addendum_to_sip_2.0_administrator%27s_guide.pdfhttp://www.polycom.com/voicedocumentation/http://-/?-http://-/?-http://www.polycom.com/voicedocumentation/http://www.polycom.com/global/documents/support/setup_maintenance/products/voice/sip_2.1_addendum_to_sip_2.0_administrator%27s_guide.pdfhttp://www.polycom.com/global/documents/support/setup_maintenance/products/voice/sip_2.1_addendum_to_sip_2.0_administrator%27s_guide.pdf


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Mutual TLS AuthenticationSupport for phone authentication of theserver and server authentication of the phone.

Digital Certificates Support for digital certificates and associated privatekeys on certain models of SoundPoint IP phones.

Capturing Phones Current ScreenAllows the phones current display tobe displayed in a web browser.

The following existing features were changed in SIP 3.2:

Busy Lamp Field The BLF feature has been enhanced as follows:

To provide individual subscription-based BLF monitoring (withoutrequiring a centralized resource list to be maintained by the callserver.

To allow the single button remote pick-up feature to be implementedusing Directed Call Pick-Up using SIP signalling as well as the star

code method supported in SIP 3.1 . Secure Real-Time Transport ProtocolInformation has been transferred

from the Technical Bulletin 25751: Secure Real-Time Transport Protocolon SoundPoint IP Phones to this guide.

Documentation of the newly released SoundPoint IP 321/331 and 450 desktopphones and Polycom VVX 1500 business media phone has also been added.

Note When SoundPoint IP 32x/33x is used in this guide, it includes the SoundPoint IP320, 321, 330, and 331 phones.


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3

Setting up Your System

Your SoundPoint IP / SoundStation IP / VVX SIP phone is designed to beused like a regular phone on a public switched telephone network (PSTN).

This chapter provides basic instructions for setting up your SoundPoint IP /SoundStation IP / VVX phones. This chapter contains information on:

Setting Up the Network

Setting Up the Provisioning Server

Deploying Phones From the Provisioning Server

Upgrading SIP Application

Because of the large number of optional installations and configurations thatare available, this chapter focuses on one particular way that the SIPapplication and the required external systems might initially be installed andconfigured in your network.

For more information on configuring your system, refer to Configuring YourSystem on page 4-1. For more information on the configuration files requiredfor setting up your system, refer to Configuration Files on page A-1.

For installation and maintenance of SoundPoint IP / SoundStation IP / VVX phones,the use of a provisioning server is strongly recommended. This allows for flexibilityin installing, upgrading, maintaining, and configuring the phone. Configuration, log,and directory files are normally located on this server. Allowing the phone writeaccess to the server is encouraged.

The phone is designed such that, if it cannot locate a provisioning server when itboots up, it will operate with internally saved parameters. This is useful foroccasions when the provisioning server is not available, but is not intended to beused for long-term operation of the phones.

However, if you want to register a single SoundPoint IP / SoundStation IP / VVXphone, refer to Quick Tip 44011: Register Standalone SoundPoint IP, SoundStationIP, and Polycom VVX 1500 Phones athttp://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html .
http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html


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Setting Up the NetworkRegardless of whether or not you will be installing a centrally provisionedsystem, you must perform basic TCP/IP network setup, such as IP address

and subnet mask configuration, to get your organizations phones up andrunning.

The SIP application uses the network to query the provisioning server forupgrades, which is an optional process that will happen automatically whenproperly deployed. For more information on the basic network settings, referto DHCP or Manual TCP/IP Setup on page 3-2.

The bootROM on the phone performs the provisioning functions ofdownloading the bootROM, the .cfgfile, and the SIPapplication, and uploading log files. For more information, refer to SupportedProvisioning Protocolson page3-4.

Basic network settings can be changed during bootROM download using the

bootROMs setup menu. A similar menu system is present in the applicationfor changing the same network parameters. For more information, refer toModifying the Network Configuration on page 3-6.

DHCP or Manual TCP/IP Setup

Basic network settings can be derived from DHCP, or entered manually usingthe phones LCD-based user interface, or downloaded from configurationfiles.

The following table shows the manually entered networking parameters thatmay be overridden by parameters obtained from a DHCP server, an alternateDHCP server, or configuration file:

Polycom recommends using DHCP where possible to eliminate repetitive manualdata entry.

Parameter DHCP Option DHCP

Alternate

DHCP

Configuration File

(application only)

Local

FLASH

priority when more than one source exists

1 2 3 4

IP address 1 - -

subnet mask 1 - -

IP gateway 3 - -


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For more information on DHCP options, go tohttp://www.ietf.org/rfc/rfc2131.txt?number=2131 orhttp://www.ietf.org/rfc/rfc2132.txt?number=2132.

In the case where you do not have control of your DHCP server or do not havethe ability to set the DHCP options, an alternate method of automaticallydiscovering the provisioning server address is required. Connecting to asecondary DHCP server that responds to DHCP INFORM queries with arequested provisioning server value is one possibility. For more information,

refer to http://www.ietf.org/rfc/rfc3361.txt?number=3361 andhttp://www.ietf.org/rfc/rfc3925.txt?number=3925.

boot serveraddress

Refer to DHCP

Menuon page3-8

-

SIP server address

151

Note:This value

is configurable.

- -

SNTP server

address

42 then 4 -

SNTP GMT offset 2 -

DNS server IP

address

6 - -

alternate DNSserver IP address 6 - -

DNS domain 15 - -

VLAN ID

Refer to DHCPMenuon page3-8

Warning:Link Layer Discovery Protocol (LLDP) overrides Cisco

Discovery Protocol (CDP). CDP overrides Local FLASH which

overrides DHCP VLAN Discovery.

Parameter DHCP Option DHCP

Alternate

DHCP

Configuration File

(application only)

Local

FLASH

Note The configuration file value for SNTP server addressand SNTP GMT offsetcanbe configured to override the DHCP value. Refer totcpIpApp.sntp.address.overrideDHCP inTime Synchronization on pageA-71.

The CDP Compatibility value can be obtained from a connected Ethernet switch ifthe switch supports CDP.
http://www.ietf.org/rfc/rfc2131.txt?number=2131http://www.ietf.org/rfc/rfc2132.txt?number=2132http://www.ietf.org/rfc/rfc3361.txt?number=3361http://www.ietf.org/rfc/rfc3361.txt?number=3361http://www.ietf.org/rfc/rfc3361.txt?number=3361http://www.ietf.org/rfc/rfc3361.txt?number=3361http://www.ietf.org/rfc/rfc3361.txt?number=3361http://www.ietf.org/rfc/rfc3361.txt?number=3361http://www.ietf.org/rfc/rfc3925.txt?number=3925http://www.ietf.org/rfc/rfc3925.txt?number=3925http://www.ietf.org/rfc/rfc3361.txt?number=3361http://www.ietf.org/rfc/rfc3361.txt?number=3361http://www.ietf.org/rfc/rfc2132.txt?number=2132http://www.ietf.org/rfc/rfc2131.txt?number=2131


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Supported Provisioning Protocols

The bootROM performs the provisioning functions of downloadingconfiguration files, uploading and downloading the configuration override

file and user directory, and downloading the dictionary and uploading logfiles.

The protocol that will be used to transfer files from the provisioning serverdepends on several factors including the phone model and whether thebootROM or SIP application stage of provisioning is in progress. By default,the phones are shipped with FTP enabled as the provisioning protocol. If anunsupported protocol is specified, this may result in a defined behavior (seethe table below for details of which protocol the phone will use). The SpecifiedProtocol listed in the table can be selected in the Server Type field or the Server

Address can include a transfer protocol, for example http://usr:pwd@server(refer to Server Menu on page 3-10). The boot server address can be an IPaddress, domain string name, or URL. The boot server address can also beobtained through DHCP. Configuration file names in the .cfgfile can include a transfer protocol, for examplehttps://usr:pwd@server/dir/file.cfg. If a user name and password arespecified as part of the server address or file name, they will be used only if theserver supports them.

Note A URL should contain forward slashes instead of back slashes and should notcontain spaces. Escape characters are not supported. If a user name andpassword are not specified, the Server User and Server Password will be used(refer to Server Menu on page 3-10).

Specified

Protocol

Protocol used bybootROM Protocol used bySIP Application

IP 32x, 33x, 430,

450, 550, 560, 650,

670, 6000, 7000

VVX 1500

IP 32x, 33x, 430,

450, 550, 560, 650,

670, 6000, 7000

VVX 1500

FTP FTP FTP

TFTP TFTP TFTP

HTTP HTTP HTTP

HTTPS HTTP HTTPS

Note There are two types of FTP methodsactive and passive. The SIP application isnot compatible with active FTP. Secure provisioning was implemented in a previousrelease.


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For downloading the bootROM and application images to the phone, thesecure HTTPS protocol is not available. To guarantee software integrity, the

bootROM will only download cryptographically signed bootROM orapplication images. For HTTPS, widely recognized certificate authorities aretrusted by the phone (refer to Trusted Certificate Authority List on page C-1)and custom certificates can be added to the phone (refer to Technical Bulletin17877: Using Custom Certificates With SoundPoint IP, SoundStation IP, and Phones athttp://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html .

For more information, refer to Technical Bulletin 46792: Best Practices WhenUsing HTTP and HTTPS Provisioning on SoundPoint IP, SoundStation IP, andPolycom VVX Phones athttp://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T

echnical_Bulletins_pub.html .As of SIP 3.2, Mutual Transport Layer Security (TLS) authentication isavailable. For more information, refer to Mutual TLS Authentication on page4-93.

Note Setting Option 66 to tftp://192.168.9.10 has the effect of forcing a TFTP download.Using a TFTP URL (for example, tftp://provserver.polycom.com) has the sameeffect.

Note Both digest and basic authentication are supported when using HTTP/S for the SIPapplication. Only digest authentication is supported when using HTTP by theBootROM. If the Server Type is configured as HTTPS, the BootROM will contactthe same address and apply the same username and password to authenticationchallenges only the protocol used will be HTTP. No SSL negotiation will take place,so servers that do not allow unsecured HTTP connections will not be able toprovision files.

Note If you want to use digest authentication against the Microsoft Internet InformationServices server:

Use Microsoft Internet Information Server 6.0 or later.

Digest authentication needs the user name and password to be saved inreversible encryption.

The user account on the server must have administrative privileges.

The wildcard must be set as MIME type; otherwise the phone will not download

*.cfg, *.ld and other required files. This is due to the fact that the MicrosoftInternet Information Server cannot recognize these extensions and will return aFile not found error. To configure wildcard for MIME type, refer tohttp://support.microsoft.com/kb/326965.

For more information, refer tohttp://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/809552a3-3473-48a7-9683-c6df0cdfda21.mspx?mfr=true .
http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://support.microsoft.com/kb/326965http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/809552a3-3473-48a7-9683-c6df0cdfda21.mspx?mfr=truehttp://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/809552a3-3473-48a7-9683-c6df0cdfda21.mspx?mfr=truehttp://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.htmlhttp://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/809552a3-3473-48a7-9683-c6df0cdfda21.mspx?mfr=truehttp://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/809552a3-3473-48a7-9683-c6df0cdfda21.mspx?mfr=truehttp://support.microsoft.com/kb/326965


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Modifying the Network Configuration

You can access the network configuration menu:

During bootROM Phase. The network configuration menu is accessibleduring the auto-boot countdown of the bootROM phase of operation.Press the Setup soft key to launch the main menu.

During Application Phase. The network configuration menu is accessiblefrom the phones main menu. Select Menu>Settings>Advanced>AdminSettings>Network Configuration. Advanced Settings are locked bydefault. Enter the administrator password to unlock. The factory defaultpassword is 456.

Phone network configuration parameters may be modified by means of:

Main Menu

DHCP Menu

Server Menu

Ethernet Menu

Syslog Menu

Use the soft keys, the arrow keys, the Select and Delete keys to make changes.

Certain parameters are read-only due to the value of other parameters. Forexample, if the DHCP Client parameter is enabled, thePhone IP AddrandSubnet Mask parameters are dimmed or not visible since these are guaranteedto be supplied by the DHCP server (mandatory DHCP parameters) and thestatically assigned IP address and subnet mask will never be used in thisconfiguration.

Resetting to Factory Defaults

The basic network configuration referred to in the subsequent sections can bereset to factory defaults using a menu selection from the Advanced Settingsmenu or using a multiple key combination described in Multiple KeyCombinations on page C-10.


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Main Menu

The following configuration parameters can be modified on the main setupmenu:

Name Possible Values Description

DHCP Client Enabled, Disabled If enabled, DHCP will be used to obtain the parametersdiscussed in DHCP or Manual TCP/IP Setup on page3-2.

DHCP Menu Refer to DHCP Menu on page 3-8.

Note:Disabled when DHCP client is disabled.

Phone IP Address dotted-decimal IP address Phones IP address.

Note:Disabled when DHCP client is enabled.

Subnet Mask dotted-decimal subnetmask

Phones subnet mask.

Note:Disabled when DHCP client is enabled.

IP Gateway dotted-decimal IP address Phones default router.

Server Menu Refer to Server Menu on page 3-10.

SNTP Address dotted-decimal IP address

OR

domain name string

Simple Network Time Protocol (SNTP) server fromwhich the phone will obtain the current time.

GMT Offset -13 through +12 Offset of the local time zone from Greenwich MeanTime (GMT) in half hour increments.

DNS Server dotted-decimal IP address Primary server to which the phone directs DomainName System (DNS) queries.

DNS Alternate Server dotted-decimal IP address Secondary server to which the phone directs DomainName System queries.

DNS Domain domain name string Phones DNS domain.

Ethernet Refer to Ethernet Menu on page 3-12.

EM Power Enabled, Disabled This parameter is relevant if the phone gets Power overEthernet (PoE). If enabled, the phone will set powerrequirements in CDP to 12W so that up to threeExpansion Modules (EM) can be powered. If disabled,the phone will set power requirements in CDP to 5Wwhich means no Expansion Modules can be powered (itwill not work).

Syslog Refer to Syslog Menu on page 3-13.


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DHCP Menu

The DHCP menu is accessible only when the DHCP client is enabled. Thefollowing DHCP configuration parameters can be modified on the DHCPmenu:

Note A parameter value of ??? indicates that the parameter has not yet been set andsaved in the phones configuration. Any such parameter should have its value setbefore continuing.

The EM Powerparameter is only available on SoundPoint IP 650 and 670 phones.

Note To switch the text entry mode on the SoundPoint IP 32x/33x, press the #. You maywant to use URL or IP address modes when entering server addresses.

Name

Possible

Values Description

Boot Server 0=Option 66 The phone will look for option number 66 (string type) in theresponse received from the DHCP server. The DHCP servershould send address information in option 66 that matches oneof the formats described for Server Addressin the nextsection, Server Menu.

If the DHCP server sends nothing, the following scenarios arepossible:

If a boot server value is stored in flash memory and thevalue is not 0.0.0.0, then the value stored in flash is used.

Otherwise the phone sends out a DHCP INFORM query.

- If a single alternate DHCP server responds, this isfunctionally equivalent to the scenario where the primaryDHCP server responds with a valid boot server value.

- If no alternate DHCP server responds, the INFORM queryprocess will retry and eventually time out.


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Boot Server (continued) 1=Custom The phone will look for the option number specified by the Boot

Server Optionparameter (below), and the type specified bythe Boot Server Option Typeparameter (below) in theresponse received from the DHCP server.




- If a single alternate DHCP server responds, this isfunctionally equivalent to the scenario where the primaryDHCP server responds with a valid boot server value.

- If no alternate DHCP server responds, the INFORM queryprocess will retry and eventually time out.

2=Static The phone will use the boot server configured through theServer Menu. For more information, refer to the next section,Server Menu.

3=Custom+Option66

The phone will first use the custom option if present or useOption 66 if the custom option is not present.




- If a single alternate DHCP server responds, this isfunctionally equivalent to the scenario wh

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