SPENDVISION ENABLING T&E NIRVANA WITH FUTURE-PROOF …cms05.3rdgen.info/sites/158/resource/Mining...
Transcript of SPENDVISION ENABLING T&E NIRVANA WITH FUTURE-PROOF …cms05.3rdgen.info/sites/158/resource/Mining...
SPENDVISION There is a wealth of information in your travel and expense management system – if you know where to look for it. How do you know what is right for you, how do you find it, and how do you use it to maximize savings?
Fiona Hastings
Spendvision | btTB May 2014
Benefits of Total Travel & Expense
The Value to Be Found
Finding a Fit for Purpose Process
Your TCO
Your Total Travel & Expense Program
Agenda
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Benefits of Travel & Expense Management
Scope of Travel Expense Management
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TOTAL TRANSACTION MANAGEMENT
A focus on
TOTAL
TRANSACTION
MANAGEMENT
delivers value
across
60% of corporate
transactional
spend
Value Delivered
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Performance •60% lower expense processing costs
•43% higher rate of business travel spend under management
•31% higher rate of policy compliance
System Integration
– Expense
– HR
– Portal SSO
– Meetings / Event Management
How is this Value Realised
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User Adoption
Automated Policy
Manual Data Entry
Reporting
Authorisation
Traveller Profile Data (Maintenance & Synchronisation)
Source: Beyond the Savings Point, BTRC, Cranfield University and
ACTE.
System Integration
User Adoption
Savings
Efficiency
Benefits Summary
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Top Benefits
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No Benefit Best in Class / Savings / Opportunity Reference
1 Online Booking
Adoption
90% Online Adoption
25% TMC Fees
HRG, Sabre, GetThere, CWT + others
2 Visual Guilt Savings: 10-20% of Travel spend saved when
booked by traveller online
BCD, CWT, HRG, Amex, Amadeus + others
3 Leakage:
-TMC
-Card
-Supplier
•TMC = Aprox. 20-30%
•Air = Aprox. 10-30%
•Hotel = Aprox. +40%
•Card = Aprox 20-35%
GBTA KPI Reference Guide
Publicsectortravel, Amex, HRG, BCD, CWT,
Travel Consulting Businesses
+ others
4 Expense Processing
Costs
60% Lower Expense Processing Costs Aberdeen Report T&E Expense management
2012
5 Profile / HR
Administration
Savings: 0.2 FTE (Mid Size Corporate) Spendvision Customers
6 Policy - Compliance 31% Improved Policy Compliance Aberdeen Report T&E Expense Management
2012
7 Change Management Savings: Est $20-50K P.A Spendvision Customers
8 Expense Accounting /
Tax / Rework
Savings:0.1 FTE (Mid Size Corporate) Spendvision Customers
9 Finance / Back Office
/ Platform Admin
Savings: 1-2 FTE (Mid Size Corporate) Spendvision Customers
10 Audit Savings: Est $10-30K P.A Spendvision Customers
Change: Disparate processes
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TRAVEL PAYMENTS
REPORTING EXPENSES
Change: Stakeholder perspective
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If you are a Travel Manager your perspective is at the front end
Change: Stakeholder perspective
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If you are in Finance your focus is on the back end
Change: Stakeholder perspective
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And Procurement tend to implement commodity centric processes crossing all boundaries
But human beings are involved…
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Missed connection
Lost laptop charger
Corporate card cloned
Extra meeting… change of schedule
Late night conference calls
Sick kids
Run out of medication
Luggage lost
Bit of a hangover
Detained by immigration
The Objective: Balancing TCO for You!
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TCO
– T
ota
l Co
st o
f O
wn
ersh
ip
Business process Open Closed
Business cost
Personal cost
OPEN
CAPPED
CHANNEL
CLOSED
1. Assess: What you do today and what are your business Priorities / Drivers = Baseline – Current State, Your As IS Position
– Strategy, Structure, Culture
2. Define: what you need to support your business = Benefits – Fit for Purpose Travel & Expense
3. Select: Vendor / Partner Selection – Travel / Payment / Technology (Booking / Expense) / Reporting
4. Monitor: Support, Delivery, Value and Drive Ongoing Change
Finding the Benifits
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The Scope of Travel & Expense is beyond traditional commodities such as
AIR, Hotel, Car....
1. What is the strategic direction of your business?
2. What is your operating structure?
3. What are the beliefs, norms and practices that staff exhibit?
1. Assess: Your Business
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High growth Cost control
Flat Hierarchical
Do it… Check it...
Have a Go! Exercise 1: Where do you sit?
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2. Define: Fit for Purpose
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High growth Cost cutting
Flat Hierarchical
Do it… Check it...
OPEN CAPPED CHANNEL CLOSED
1. Open
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High growth Cost cutting
Flat Hierarchical
Do it… Check it
OPEN
4. Closed
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High growth Cost cutting
Flat Hierarchical
Do it… Check it
CLOSED
Have a Go! Exercise 2: Fit for Purpose
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TRAVEL PAYMENTS
OPEN
REPORTING
An Open Strategy
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•Expense System •Reporting is key •Quick decision making •Empowered trusted staff
CAPPED CHANNEL CLOSED
EXPENSES REPORTING
TRAVEL PAYMENTS
OPEN
REPORTING
An Open Strategy
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•Expense System •Pre travel authorisation - requisition •Reporting is key •Cost conscious •Empowered trusted staff within per approved budget
CAPPED CHANNEL CLOSED
EXPENSES REPORTING
PAYMENTS
REPORTING
TRAVEL
EXPENSES
TRAVEL
REPORTING EXPENSES
CAPPED OPEN
A Channel Strategy
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Key links between: • Booking and reporting • Reporting and expense •Process driven organisation •Just use this tool and you are fine
CHANNEL CLOSED
TRAVEL PAYMENTS
OPEN
REPORTING
An Open Strategy
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•Technology Integration is Key •Policy Automation
•Travel / Expense •Compliance to Policy •Complex:
•Business rules •Processes •Operational environment
CAPPED CHANNEL CLOSED
EXPENSES REPORTING
Dynamic, fit for purpose…
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High growth Cost cutting
Flat Hierarchical
Do it… Check it
OPEN CAPPED
CHANNEL CLOSED
OPEN
CLOSED
Your process now… and as things change
Platform Experience is Key
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Strategic Relationship
YOUR DECISION YOUR NEEDS
Pedigree in Business Process
Demonstrated Data
Integration
Flexible, responsive to
change
Summary
Scope of Travel Expenses = Beyond Booked Travel Commodities
1. Assess: What you do today and what are your business priorities. Strategy, Structure, Culture
2. Define: “Your Fit for Purpose Travel & Expense Process”
3. Select: Your Suppliers and Technology that is right for you
4. Monitor: Delivery, TCO and plan for ongoing improvements to your program
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Thank you Questions?
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