Spectacle prescription fulfillment in medical optometry cope approved
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Transcript of Spectacle prescription fulfillment in medical optometry cope approved
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Spectacle Prescription Fulfillment in Medical OptometryThe mysterious erosion of the foundation of Traditional Optometry
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AOA Optometric Oath:
“ I will advise my patients fully and honestly of all which may serve to restore, maintain or enhance their vision and general health.”
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Our Guiding Mission
Patient education Providing healthy sight Offering the best solutions Executing your oath
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The Cause For Concern
Independent ECPs provide almost 66% of all exams
Provide only 44.5% of frames* Provide only 46.3% of lenses*
* Jobson 2007 Research
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Retailers
Retail chains provide 40% of exams. Provide almost 60% of frames* Provide almost 60% of lenses*
* Jobson 2007 Research
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Challenges
Three things you want your patients to do
Two daily concerns
The number one priority of your practice
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The Problems
Eroding market share
Aggressive competition
Declining capture rates
Managed care issues
Shrinking net profits
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The Opportunities
An aging population
The rise of concern over vision care
USA Today : American Foundation For The Blind 2007 Survey
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Stop The Erosion!
Rebuilding the foundation Use the best materials Use the right tools
“Build it and they will come”
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Foundation Must Be Built On…
Patient satisfaction
Professionalism- not sales gimmicks
Built on patient loyalty and referrals
The mortar of ‘word-of-mouth’
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Materials Used Must
Restore, maintain and enhance healthy sight Give your practice a competitive advantage Increase your capture rate Restore your shrinking net
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The Bucket Concept
Keeping the bucket filled Checking for leaks The functions of marketing and management
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Has Your Bucket Got a Hole in it?
Four Key Areas Where Leaks Occur:
Financial leaks Organizational leaks Patient management leaks Marketing leaks
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Financial leaks Measuring and managing by benchmarks
“ If your outgo exceeds your income; then your upkeep becomes your downfall.”
Measuring and Managing
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Financial Benchmarks
Cost of good sold 33% Staff compensation 17% Occupation 7% Marketing 3% Equipment 3% General 7% Net 30%
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Dealing With The Leaks
Cut expenses Increase the flow
“ If you always do what you have always done- you will always get what you have always gotten.”
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Increasing The Flow
Check fees and coding Increase prices of frames Inventory turn Pre-appoint Increase capture rate Increase RPP
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Organizational Leaks
Organization Management Includes
Continuous improvement Incentives Cycle of service Telling the best story
“One point of negative contact wipes out
three positive points of contact.”
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Patient Management
USA Today Report: Number One Health Fear Looking for a trusted source of expertise Your oath to fully and honestly advise.. Manage the patient experience from start to finish Put it all together in a seamless process
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Marketing Management
Internal and external marketing Telling The Best Story Correction plus protection
Your message- “ Come and see -your best and look your best with our unique
approach to providing each patient with Healthy Sight now and in the future.”
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The Importance of The Spectacle Rx Fulfillment
Love at “First Sight” The “aha” moment that produces the “ I Can See
Clearly Now” response The Spectacle Rx- the longest lasting reminder of
their last visit The prescription they never fail to take daily
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Healthy Sight Counseling
A three step proven method:
Patient education Regular maintenance and preventive care Vision wear based on intelligent correction using
the latest technology
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The Science of Vision
The science of vision is described as…
the study of how light enters the eye and is transformed into our perception of the world around us.
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The Exam Room Experience
Controlled illumination
Snellen acuity chart
Phoropter with AR coated lenses
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Glare, Reflections and UV
The enemies of good vision and healthy sight:
What is glare? What are the four types? What can you advise that will restore, maintain
and enhance your patients’ vision and general health?
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Glare Defined
“Glare is misdirected light. It is produced by a luminance in the visual field greater than the luminance to which the eyes are adapted, leading to impaired visual performance and ocular discomfort. It is generally measured by assessing the effects of glare on contrast sensitivity, making the two intimately related.”
Susan Stenson, MD
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Four Types of Glare
Distracting Glare
Discomforting Glare
Disabling Glare
Blinding Glare
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Distracting Glare
Occurs at day or night- indoors or out Occurs between 1400-3000 lumens of light Cause: reflections off the surface of uncoated
spectacle lenses Uncomfortable and annoying causing eye fatigue
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Discomforting Glare
Occurs when going from indoors lighting to outdoor lighting between 3,000 and 10,000 lumens
Causes one to squint, shade eyes with hand Causes discomfort, blocks vision can inhibit night
vision and cause eye fatigue
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Disabling Glare
Occurs when going from indoor lighting to outdoor lighting greater than 10,000 lumens
Can interfere or block vision severely Problematic in elderly Causes diminished contrast, eye fatigue and
effects night vision
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Blinding Glare
Results from incident light reflecting from shiny surface
Seriously compromises vision Can create unsafe conditions- driving Causes blocked vision, eye fatigue and effects
night vision
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Prescription Solutions For Glare
Distracting Glare- AR coated clear lens or AR coated photochromics
Discomforting Glare- AR coated photochromics Disabling Glare- AR coated photochromics or
polarized lenses Blinding Glare – AR coated polarized lenses
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True Light Control
TLC is a packaging concept that addresses all four types of glare:
TLC consists of two pairs of eyewear Primary pair – AR coated photochromics Secondary pair- AR coated polarized Option: AR coated photochromics with polarized
clip
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The TLC Package
Everything you need to know about:
Photochromic lenses Anti-Reflective coated lenses Polarized lenses How to uncover the needs How to deal with pricing issues
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Photochromic Lenses Must Haves
Indoor clarity Outdoor darkness Speed of performance 100% UVA & UVB blockage Temperature stability AR compatibility Availability
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Anti-Reflective Coatings
Eliminate glare and reflections Easy to clean Durable
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Polarized Lenses
Block reflected glare Restore vision in dangerous situations Protect from harmful UV Preserve night vision /dark adaptation
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Uncovering Needs
A method to systematically uncover needs A patient medical history questionnaire
“ Questions are the answer.”
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Dealing With Price
Package discount Insurance Separate the difference Costs averaged over time Relative value Top down dispensing
“Always balance the benefits with the patient’s budget.”
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Telling the Best Story
Factoids:
Aging reduces the amount light reaching the
photoreceptors
Example: Average 60 year-old receives
approximately 1/3 of the light of a 20 year-old
Uncoated lenses block from 8-14% of the light
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Telling the Best Story
AOA reports 70-75% suffer from CVS
The human eye blinks 11,000 times per day
During an average day, the eyes will expend the same amount of energy that your leg muscles would if you walked 50 miles!
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Bottom Line
Eyes deserve some TLC!
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Technology
Offer your patients the ability to upgrade to the new “ clear lens technology”
Provides patient satisfaction Promotes healthy sight Creates a unique competitive advantage Enhances your professional image
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Comfort, Convenience, Protection
Stops the erosion of spectacle Rx fulfillment Creates a healthier practice Builds for the future
“If it’s good for the patient , it’s good for the practice.”
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Thank You!
Spectacle Prescription Fulfillment in Medical Optometry