MIKE WITTENSTEIN

> Global Speaker > Practicing Customer Experience Designer > Consultant

GETS TO THE HEART

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IT With over $1.5B in sales, audiences benefit from Mike’s out-of-the-box thinking and proven skills. His more than 300 presentations and workshops have been the catalyst for customer experience strategy and design around the world.

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Mike Wittenstein continues to innovate and bring new energy to each and every speaking engagement. Using his own brand of storytelling, Mike relates, captivates and illustrates the potential of great customer experience for your business.

For leadership teams trying to figure out whether to start a CX project or just where to go from here, Mike uses a client-vetted, structured outline to get the conversation going.

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The ‘Apple-ization’ of Retail45-90 minutesApple literally reinvented retail (and several other industries). Learn valuable foundation principles you can apply to make your own business’s experience better, as Mike reverse engineers the Apple brand for you. The best designs “delight customers, engage employees, and bring profit for shareholders – all at the same time”, Mike says.

Interactive Exercises Available

Anticipation: The Highest (and Most Profitable) Form of Service45-60 minutesAnticipate what your customers want and be ready to provide the outcomes they desire most. Knowing sooner makes all the difference. Mike uses vivid stories and quick-to-grasp principles to show you how to enhance your customer’s experience without breaking the bank.

Interactive Exercises Available

Service Innovation60-120 minutesGetting your business to be best at what customers want most is the new holy grail of business. New services can differentiate brands—and get customers talking about them. In this informative and entertaining presentation, Mike will introduce your audience to service design and systems thinking, the two primary tools at the core of successful innovation.

Includes 1 or 2 Interactive Exercises

B2B Customer Experience45-60 minutesMany believe that customer experience is a B2C phenomenon. Not true. B2B companies are leapfrogging their competitors by using experience design to introduce new kinds of value for their clients in new ways. With practical and innovative examples, Mike exposes opportunity gaps you can capitalize on.

How Experience and Story are Two Sides of the Same Coin45 minutesGreat experiences breed stories which bring in new customers. This is a great introduction to CXpresentation. In this informative introduction to customer experience, Mike explains how to beginwith the story the client would want to tell-then work backwards toward the experience design that makes it possible. This topic is a great introduction if you’re serious about CX but haven’t committed yet.

Executive Roundtable30-180 minutesFor leadership teams trying to figure out whether to-start a CX project or just where-to-go-from-here, Mike uses a client-vetted, structured outline to get the conversation going, Then, he blends discovery with instruction to help the entire leadership team get on the same page. Mike’s boardroom skills are simply catalytic.

Facilitated Discussion with Live Storyboarding Option

WebinarsAny program can be delivered on-line, saving time, travel, and cost.

In-Depth ServicesStoryminers offers end-to-end support for your customer experience initiatives. Just ask Mike.

“ Even in a room of 1,000, this is clearly not a one-sided conversation!”

PROGRAMS

Mike delivers custom-crafted messages that resonate from the boardroom to the showroom. With humor, energy and real-world anecdotes, he shines a spotlight on the many elements, human and environmental, that affect the customer experience.

Having traveled extensively and studied internationally, Mike speaks four languages (English, Spanish, Portuguese and Russian) and is sensitive to tuning the message to be culturally relevant to his audience. Mike travels globally from Atlanta, Georgia.

TRULY AN INTERNATIONAL

EXPERIENCE

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“ The lecture given by Mr. Wittenstein was rated the highest among all 25 speeches.

The speech was not only rated the highest, but was widely appraised by

the participants, who not only appreciated its content but also the way of presentation: very interactive and empathetic approach to the participants.”

- Aleksandra Schoen-Zmijowa, DirectorBlu Business Media

TESTIMONIALS

“ Mike Wittenstein has made an impact on the businesses of my CEO-level audiences.

I was especially impressed with the way he spontaneously offered spot-on

recommendations to those who had specific challenges. One CEO client who engaged Mike’s services told me that she received more benefit from a half day experience with Mike than she received from a onemonth engagement from a related service provider.”

- Tom Cramer, ModeratorThe Brain Trust

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“ Thank you, Mike, for bringing the topic of customer experience to a new level of relevancy to the store design community by sharing inspiring insights & strategic acumen to our chapter members. You’ve brought new meaning & focus to our community of designers & architects and helped them to transform their creative focus to be better aligned with CX and it’s importance to creating the best retail environments possible!”

- Brian Dyches, International ChairmanRetail Design Institute

“Just wanted to tell you again what a great presentation you gave at the ISPA EXPO seminar on ‘Teaming with Retailers to Improve the Customer Experience.’

Your special brand of cutting to the chase was just the wakeup call our manufacturer audience needed to hear.

The time you spent doing ‘mystery shops’ to view product retailing up close

and interviewing key executives by phone was excellent preparation, and to say you are a quick study is putting it mildly.”

- Nancy Butler, Editor-In-ChiefSleep Savvy

His experience spans two decades, more than 25 countries, and over 350 companies. Mike was IBM’s eVisionary and launched their first customer experience practice.

ABOU T MIKEMike has been a catalyst for customer experience design and strategy around the world. He completely understands how to bridge the gap between data gathering and new experiences.

Mike Wittenstein is a global speaker, practicing customer experience designer, and consultant.

For over 20 years, he has been helping businesses navigate big changes with results that show on the bottom line. But, the focus isn’t on the balance sheet. The focus is shifted to the human element, which ultimately creates value for the customer, the employees and the shareholders.

Mike discovered how to hit that ‘triple bottom line’ as IBM’s eVisionary where he launched their first Customer Experience Practice. Since then, he has developed a commercial-grade toolset that reliably replicates breakthrough results. Mike’s firm, Storyminers, helps clients learn and apply the tools.

Mike’s storytelling style is collaborative, engaging, and practical. He supports vivid real-world examples with behind-the-scenes details so that people can put what they learn to use right away.

Sometimes, timing, geography, or project economics dictate a webinar. Mike really knows how to connect with people whether they are in the same room or on the other side of the planet.

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In addition to the years of experience in the corporate world and as an entrepreneur, Mike has stacked up some pretty impressive academic accomplishments as well as a variety of academic and industry honors.

> Thunderbird School of Global Management

MBA in International Management & Services Marketing

> University of Florida BA in Foreign Languages & Cultures

> 2 Years Studying and Living Abroad Brazil - Univercidade

Russia - Pushkin Institute

> Global Speaker’s Association

> National Speaker’s Association

> Distinguished Toastmaster

> CXPA Founding Member

> RDI Professional Member

EDUCATION

OTHER CREDENTIALS

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Bio

MEDIA SUPPORTWith over $1.5B in sales, audiences benefit from Mike Wittenstein’s out-of-the-box thinking and proven skills. His more than 300 presentations and workshops have been the catalyst for customer experience strategy and design around the world.

( Copy/Paste What you Need )

http://youtu.be/bldSbrkEYRI

Mike Wittensteinon Customer Experience Design

http://youtu.be/fcVn07L9tV8

Daniel RobertsPresident, Friendly Human

http://youtu.be/c4RS_P3DGjY

Mike Wittenstein speaks at theCreative Problem Solving Institute conference

http://youtu.be/VchHMVFsUuM

Michael ValverdeDirector, Marketing & Business at Accusentry, Inc.

http://youtu.be/T1BWP4PgCHM

Jennifer SableBusiness Development Manager, IHG

Thom MilkovicCreative Director

http://youtu.be/jyY41KAd3_w

MIKEWITTENSTEIN.COM/MIKE-SPEAKS

+1 770.425.9830+1 404.229.5809 Mobile

Mike WittensteinMike@MikeWittenstein.com

1862 Wilkenson CrossingMarietta, GA 30066

“Let’s Get to the Heart of Your Business.” - Mike Wittenstein

linkedin.com/in/mikewittenstein

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“We couldn’t have enjoyed your presentation any more! ‘Personal Branding through Social Media’, on February 10th was a hit for the members present at the meeting of the Atlanta chapter. Our members were fully engaged by the information you presented and energized by the possibilities you proposed. Your message was fun, relevant and timely. Thank you so very much for your time and your winning presentation style.”

- Deborah Shipman, PresidentExecutive Women International

“My responsibility is to feature speakers who engage us, make us think and offer best practices so our members feel like the meeting was a good investment of their time. Mike Wittenstein does that. His laid back style makes him easy to listen to and interact with. Mike took the time to get to know us and shared how to differentiate ourselves through customer experience. His presentation is a prime example of a good customer experience.”

- Joe NoonanBusiness Marketing Association

“Mike Wittenstein’s presentation at our Institute of Management Consultants meeting was highly engaging, thought provoking and energizing. Simply superb. We were impressed by how he customized the program to meet our distinct needs. Mike made us all think more systematically about our clients’ experiences. Thanks to his guidance, we are communicating the compelling reasons why they use our services as we build our businesses.”

- Stanley Sloan Institute of Management Consultants

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