© 2013 • IO Integration, Inc. All rights reserved.© 2013 IO Integration, Inc. All rights reserved.

The difference between knowledge and wisdom

Rich Carroll | Technical Account Manager | Henry Stewart NY 2014

© 2013 • IO Integration, Inc. All rights reserved.

How to make geek friends and influence people

• Straw Poll

• Transformation of IT

• Challenges and how to help

• Burden of Responsibility

• Expansion of the “Work Site”

• How to ask for help

• Incentivization

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© 2013 • IO Integration, Inc. All rights reserved.

Consumerisation of IT

Technology was expensive, and restricted Not anymore

© 2013 • IO Integration, Inc. All rights reserved.

Entry level IT break fix support doing grunt work with a BA in CS Canary in a coalmine Tier 1 support in the next cube LMGTFY.com

Why is it so hard?

© 2013 • IO Integration, Inc. All rights reserved.

Unix 777 versus 744 Deamons & Zombies & BLOBs oh my! RTFM, Pebcak

The answer is no

© 2013 • IO Integration, Inc. All rights reserved.

Content continues to grow

TB/yr

2013 2014 2018

© 2013 • IO Integration, Inc. All rights reserved.

Burden of Responsibility

security, break-fix, networking, power, cooling, facilities, housing, etc…

© 2013 • IO Integration, Inc. All rights reserved.

Expansion of the “work site”

What was once the domain of c-level execs, has become a necessary tool for entry level employees

© 2013 • IO Integration, Inc. All rights reserved.

As a (who) I want (what) because (why)

how to ask for help

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Oncoming traffic

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Commitment to risk Contextually aware computing End game around IT

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Heartbleed

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affected some 17 percent (around half a million) of the Internet's secure web servers break down of trust and communication

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Aereo TV

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© 2013 • IO Integration, Inc. All rights reserved.© 2013 • IO Integration, Inc. All rights reserved.

Thank You